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Hacienda Tres Rios

Travelers' Choice award winner
06/04/2017 06/05/2017
1 room 2 adults 0 children
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5,137 Reviews from our TripAdvisor Community

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Showing 3,474: English reviews
Guelph, Canada
Reviewed November 29, 2013

Gregorio and Gaudencio were extremely helpful by provide great service at the pools and outdoor restaurant. Delia kept our room very clean. In general the service was very good. There was some communication problem with room service.

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1Thank DBruzzese
Reviewed November 28, 2013

I had an awesome time, the memory makers area was wonderful. I played volleyball and many other activities, one staff employee named Dilber Aguilar was the best beach volleyball teammate along with many other staff members. It was just an amazing trip

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Helpful?
1Thank Hinel
Adrian, Michigan
Reviewed November 27, 2013

Leo has a unique gift for teaching. My wife and I sat in on one of his Spanish speaking classes, and it was very easy to understand and pick up. He has that gift of connecting with the audience which allows him to tailor the lesson to his the students. The waiters, Ruben, Gaudencio, Isidro and Mejeros waited on my...

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Helpful?
2Thank Mike S
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank your for sharing your experience at Hacienda Tres Ríos specially your nice words about our staff which inspire us to continue offering a great service with a great smile. We have also shared your comments with our Corporate Food & Beverage Manager to give follow up to your concern. We look forward to have you back soon.

Bolivia, North Carolina, Usa
Reviewed November 25, 2013

If you want a special, romantic, and wonderful relaxing vacation, visit Tres Rios! You will be treated like royalty, with a staff that caters to your every wish. The resort is beautiful with beautiful people waiting on you. The food is beyond excellent, the grounds are gorgeous, and it is well worth every penny. You can quietly relax anywhere, plus...

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Helpful?
2Thank Nancy H
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for you nice comments and for considering Hacienda Tres Rios a fabulous getaway. Next time you visit us remember to live the SenseAdventure experience and take a guided exploration of select areas in our nature park while blindfolded to heighten your other senses. This magical journey through nature is led by a holistic guide, who presents...

Reviewed November 22, 2013

Tres Rios is a beautiful resort and their concern with the preservation of the environment is impressive. The staff are all incredible, very helpful, courteous and friendly. The spa is absolutely fantastic - we had two massages (therapists Rosario and Josefina) that were better than any we have had back home! The food at all the restaurants is wonderful. Excursions...

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Helpful?
1Thank vmooney
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments, we are glad to read you had a fabulous vacation and were able to live a Ya’ax Che Spa Experience. It will be our pleasure to be your host again next year and remember to take our Segway tour and see the nature park, nursery and beach on this two-wheeled self-balancing battery-powered...

Culver City, California
Reviewed November 20, 2013

The best thing about this resort are the people who work in the restaurants: Gaudencio, Gregorio, Adrian…..and the housekeeper, Marcos Rivera. …… Do NOT go for the beach! It wasn't the Caribbean Blue and not inviting for swimming. The snorkeling in cenotes was disappointing…a few gray fish and murky water. The pressure is on to buy a time share and...

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Helpful?
2Thank kbryt
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments, specially on our staff which we are proud of and we thank you on their behalf. We apologize if we were not able to fulfill your expectations. Our guests' satisfaction is our main concern reason why we are reviewing our standards and procedures to make sure we continue providing the quality service we...

Colorado Springs, Colorado
Reviewed November 20, 2013

It is a little bit difficult to give an overall rating of this resort. We chose this because it was a different setting than our last visit to Riviera Maya where we stayed at Dreams Tulum, so this review may be comparing the two a bit. First, our welcome was excellent. We were checked in quickly and shown to our...

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Helpful?
2Thank Stacie P
Dallas, Texas
Reviewed November 19, 2013

The entire experience was perfect! Our butlers at La Herencia were the best. Everything was arranged, scheduled and. Handled by the best, Julio and Miguiel. Sammy was a joy, and made us feel welcomed and appreciated. Chef Oscar has reformed the eating experience for the better. His innovative changes are welcomed. Martin , our housekeeper, kept us laughing at his...

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Helpful?
Thank BigC121947
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank your for sharing your experience at Hacienda Tres Ríos specially your nice words about our staff which inspire us to continue offering "A great service with a great smile". We are glad to know you enjoyed our gourmet experience coordinated by professional chefs to turn each meal into a delicious, healthy, and delightful experience for every guest....

Seattle, Washington
Reviewed November 19, 2013

Caveat: We are proud members at HTR and this is our 5th visit. As this resort matures things just get better and better. It's good to see Oscar, executive chef, back on property. He and Sammy make a formidable team of customer care and excellent food service. The food continues to improve. The new Alebrije restaurant is a great step...

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Helpful?
2Thank SteveSchaeffer
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for sharing your experience on Tripadvisor and for your nice comments specially about our staff, which we are very proud of and we thank you on their behalf. By the way, Betsy is feeling better and recovered from her cold. We are also glad to learn that you like having Chef Oscar back with us. We...

San Francisco, California
Reviewed November 19, 2013

We had an amazing time at Tres Rios and the food was fantastic. There are multiple restaurants on the property and Portobello was by far the best. Our waiter Wilberth was awesome and took care of all of our needs. The only complaint we had was that their beach wasn't up to par. Apparently a hurricane ruined the coast several...

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Helpful?
Thank Brent825
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. We are glad to learn you had a wonderful time and enjoyed our gastronomic offer, specially Porto Bello, our a la carte restaurant serving Italian cuisine for dinner where dishes are prepared with a real flair and use some of the tastiest combinations of Italian seasonings and sauces. During your next visit...

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $205 - $685 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#35 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#43 Spa Hotel in Playa del Carmen
#46 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Hacienda Tres Rios staff and other travelers.
223 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a room in building 4 or 5. Closer to the pool area & a better view”
RBirdCA, 2 days ago | Read review
“Call in advance. Corner rooms tend to be quieter.”
JLHawkes, 3 days ago | Read review
“If you get a view of the Esplande, you can watch so of the shows from the balcony in your room. Also, you will get a good pool view.”
MyCassie111, 4 days ago | Read review
“Rooms that are not in the main building are quieter.”
miguelangelr368, 1 week ago | Read review
“Ask for building 2 or 3.”
franced45, 1 week ago | Read review
5 of 5
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Prices are for 1 room, 2 adults
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