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Hacienda Tres Rios

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4,588 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Tres Rios
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Showing 3,133: English reviews
1 review
5 of 5 stars Reviewed March 30, 2013

Hacienda was amazing! The whole time we stayed we felt like kings and queens. The service was outstanding. Alma the omelette cook from casas las islas went out of her way to find us chorizo. One of the hostesses sent a doctor to our table at breakfast to look at our sons foot for some mosquito bites he had received.... More 

Helpful?
Thank Kislo
The Villages, Florida
1 review
5 of 5 stars Reviewed March 30, 2013

Accommodations were spotless, staff in La Hacienda were so attentive I felt like royalty. The beach is not the greatest, but the pools are beautiful. Food was presented well and very good. Where else could you have dinner on a decorated roof on Valentines Day, with your own private waiters, a marichi trio, ocean view, stars above, and great friends.... More 

Helpful?
Thank Joyce K
Vancouver, Canada
Level Contributor
102 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed March 30, 2013

We, family of 4 took the very first time experience "Segway". It was awsome! It took 10min. of orientation and 45 min. of actual ride around this beautiful nature park. We went through path of Mangrove jungle, cenote and sandy beach. There were 2 guides, infront and at the end for safety. Even my son, 9 years old and daughter,... More 

Helpful?
Thank seigo s
Olympia, Washington
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 28, 2013

Just returned from a 6 night stay at Hacienda Tres Rios. The beach was terrible, the service was terrible, except for a few individuals. Would not return here again even if I found a great deal. I would say the accommodations are 3 star at best.

Helpful?
4 Thank 08cowboy
South Jordan, Utah, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 28, 2013

The staff at this resort were great. Alejandra Esparza Ordonez (Area AyB) was so helpful and sweet especially in the coffee shop. She also waited on us in the buffet restaurant. We also had excellent service from Gaudencio Arias (Area Alebrije Rest). He totally accommadated mine and my husbands meals with no dairy. The staff at the resort accommodated us... More 

Helpful?
1 Thank Tonya B
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for sharing your experience. We are delight to read you had a good time and enjoyed what Hacienda Tres Rios has to offer. Guests’ feed back help us improve our services and we apologize for the incident during the snorkeling tour and have shared your comment with our memory makers team. Please come back soon, remember... More 

Maryland
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 27, 2013

We stayed at this resort for 4 nights 5 days and mostly enjoyed our stay. Here are a few tips/reviews. The good- - Very beautiful - kids club was great for our 4 year old. He loved choosing activities and loved Sylvia. We even hired her one night to babysit since the kids club closes at 6. - Beds on... More 

Helpful?
1 Thank Amanda143
Portsmouth, NH
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 27, 2013

This is the second year that my sister and friends have come to Hacienda Tres Rios for a girls week. After a bit of a rocky start over issues with our reservation, we had a wonderful week enjoying the amenities of the resort. We all enjoyed our chosen spa service to get us into the vacation spirit. The staff throughout... More 

Helpful?
1 Thank JuliettePa
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. It is always a pleasure to see you come back and we hope you give us the opportunity to accomodate you for the third time. Remember that you Mexican private retreat awaits you. More 

Westerville, OH
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 26, 2013

We just returned from a week at Tres Rios. We have done several previous all-inclusive vacations - one other in the Playa del Carmen area. We travelled as a family: grandparents, parents and kids (ages 9, 12, 14). We had a GREAT trip! Highlights of the trip: beautiful, well kept grounds/pool areas; attentive service of wait staff at pool/beach and... More 

Helpful?
2 Thank Jen C
San Diego, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 25, 2013

This all-inclusive resort gives every penny worth and more. We came for a friend's wedding and got an incredible vacation with nice, clean rooms, great service, and lots to do. Price included several different restaurants, 4 different activities, 2 big pools with drink/food service, beach front cabanas, and lots of extra amenities. Can't wait to go back!

Helpful?
2 Thank WishYouWereHere123
Saxonburg, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 25, 2013

If you are a peson who is a selective then Hacienda Tres Rios is the place for you. The staff members are very kind and accommodating. They pay attention to detail. There are and array of activities for adults and children to enjoy. The resort is very well kept. They have a low turn over of employees. The employees seems... More 

Helpful?
2 Thank lissaf23
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your kind comments. We are glad to read you were able to enjoy our property and your son had a great time at the Kids club. Our guest satisfaction is our main concern at Hacienda Tres Ríos and reading your comment inspires us to continue working hard to keep our quality and standards but most... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $232 - $467 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#31 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#39 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
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