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Hacienda Tres Rios

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4,754 Reviews from our TripAdvisor Community

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Showing 3,215: English reviews
Sicklerville, New Jersey
Reviewed May 19, 2013

Positives: CLEAN beyond belief. The rooms are spacious and gorgeous and cleaned thoroughly every day with new sheets, towels, edible items left each day as well. Everyone so eager to please and friendly! Pools clean, warm and very nice with 2 "bars" for all of them. Great to spend a quiet vacation by the pool. Food very good if you...

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2Thank tlibmorr
Reviewed May 17, 2013

We especially enjoyed the wait staff Xavier, Jaime, and Adrian. Rene was outstanding,beven after long hours of work. They were very quick to respond and do anything asked. The manager of Las Islas, Maurico Tenepala, did a great job. Eager to please. Karla at the spa was excellent. Food was well prepared and artistically presented. Would come back again anytime,...

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Thank QROPASTORKEN
Charleston, South Carolina
Reviewed May 16, 2013

From the minute we set foot on the grounds, Hacienda Tres Rios and their incredible staff made our honeymoon special. Food was good, not too crowded, rooms were comfortable, and staff was very accommodating. There are 5 restaurants total and each experience was unique. We were surprised how good the food was, especially the chef's tasting dinner. It is a...

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Helpful?
1Thank Matt P
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: First of all, we would like to thank you for choosing Hacienda Tres Rios for your honeymoon. We are glad to know we were able to go beyond your expectations and your nice comments, which inspire us to continue offering a great service with a great smile. Hope to see you back for your first anniversary

Jacksonville, Florida
Reviewed May 15, 2013

My wife and I have been to Cancun/Riviera Maya area several times in the past 13 years. I'll be honest, some resorts have more amenities than others. What makes Hacienda Tres Rios special is the exceptional service that the staff provides to their guests..The two restaurants that we frequent were Casa Las Islas and Kotori. Ruben and Gregorio of Casa...

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2Thank Samnuk
Calabasas, California
Reviewed May 15, 2013

I was there for a destination wedding and what a delightful trip it was! HAcienda Tres Rios has everything one woudl want nd need ina getaway. Gorgeous grounds, amidst a mangrove forest, the rivers (tres rios) on which to kayak (free) or start out in the Caribbean, also o the grounds and Kayak inward on the river. Cenotes to swim...

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1Thank Judith P
Rossville, Indiana
Reviewed May 15, 2013

Lynn & Danae Elva, Joaquin, Vero and Tonito made our breakfast the best every morning, the service and the food at this restaurant are excellent, highly recomended. Do not forget to try the Asian restaurant, we had the best tuna and appetizers. All the waiters are amazing.

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Helpful?
1Thank Lynn S
Richmond, Virginia
Reviewed May 14, 2013

This place is amazing! I'd like to thank SRA. ANDY for taking care of me and my family. I'd recommend her to anybody!!! I never got a chance to thank her but SRA. AUGUSTINA kept my room nice and tidy!! She's a darling! I only ate at one place because of two men, MR. EDUARDO and MR. FERNANDEZ on the...

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Thank InACoolTone
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments specially in our staff. We are glad to read you were able to experience our Mexican Hospitality and already consider Hacienda Tres Rios your home away from home. We are looking forward to your next year visit. Remember your private Mexican retreat awaits you!

Haymarket, Virginia
Reviewed May 14, 2013

Good, friendly service. Quality rooms. Beautiful pools Palm Trees everywhere Peaceful environment Valet service Spa is clean and beneficial Lobby is large and comforting as well as inviting Families and adults can enjoy various sections of the property with peace and appropriate activity. The private beach to the left of the property is solid asset. The segway tour is lots...

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1Thank GottagoGottago
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for sharing your experience on Tripadvisor. We are glad to learn you enjoy our amenities, visited our Tres Rios Nature Park, took the segway tour and even pampered yourself at Ya'ax Che Spa. Next time you visit us remember to take the Hobbie Cat Tour and sail along the beaches of Hacienda Tres Ríos on the...

Fort Wayne, Indiana, Usa
Reviewed May 14, 2013

The room and amenities at the hacienda tres rios were very nice and the hotel personnel was very pleasant. The beach was beautiful and very relaxing. I would love to return to this resort for my anniversary next year.

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Thank V W
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: First of all we would like to thank you for choosing Hacienda Tres Rios for such as special occasion as your honeymoon and we are glad to read you had a great time. We look forward to see you back on your first anniversary.

Sterling Heights, Mi
Reviewed May 13, 2013

I'll be honest, my first impression was not great. I think through photos and following them for so long, I held the hotel high on a pedestal, and when I first arrived I was a little disappointed. However as days passed, little by little I absolutely fell in love with the resort. I stopped being such a resort snob (I've...

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3Thank Jessica S
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for sharing your experience at Hacienda Tres Rios and considering us one of your favorites. We are glad to learn we were able to fulfill your expectations and enjoyed what Hacienda Tres Rios and Tres Rios Nature Park have to offer. We hope to see you back soon, it will be our pleasure to be your...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $224 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#30 Top resorts Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Hacienda Tres Rios staff and other travelers.
171 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All nice. Basically you have to choose if you want near the beach or neat to the center of things”
 of 5 bubbles davidmO4953OE, 2 days ago | Read review
“Rooms on the third floor have a view of the water.”
 of 5 bubbles PatC06076, 3 days ago | Read review
“ocean view rooms are louder with the pool in proximity”
 of 5 bubbles BSW1999, 4 days ago | Read review
“Rooms on the top floor have a good view of the ocean; the trees are starting to grow up and block views of lower floors.”
 of 5 bubbles nicole13211, 1 week ago | Read review
“I would pick a room on top floor”
 of 5 bubbles robindan, 1 week ago | Read review
5 of 5
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