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Hacienda Tres Rios

Travelers' Choice award winner
06/11/2017 06/12/2017
1 room 2 adults 0 children
$270*
$175*
Great Deal
$234*
$265*
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Hacienda Tres Rios
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5,146 Reviews from our TripAdvisor Community

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Showing 3,478: English reviews
Bainbridge Island, Washington
Reviewed November 20, 2014

We enjoyed almost all the moments of our vacation. This is a vacation club resort so the vacation package we bought required us to attend a 90-120 minute sales presentation during our time there. Ours was scheduled for the 3rd day we were there. The sales rep was very polite and enjoyable to talk with however the prices and the...

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Helpful?
1Thank Sarachele J
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments and for considering Hacienda Tres Ríos a beautiful location with wonderful staff. We are sharing your concern with our Residence Club in order they can give follow up to your concern.

Mexico City, Mexico
Reviewed November 18, 2014 via mobile

My stay was fine until I was invited to a talk of development to see if I was interested in investing in a property shared time at the hotel , I was told it was non-binding , but upon seeing the prices , I went back and I told them it was a very investment grade to sign a contract...

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Helpful?
4Thank MichRocha
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments. We are sorry to learn about your experience with Residence Club. We are sharing your comment with them in order they can give proper follow up.

Littleton, Colorado
Reviewed November 18, 2014

Most all inclusive resorts have mediocre food. Tres Rios has not only amazing food but also a large selection - from Mexican, to Asia, Italian, American and really good smaller places also - to die for wood oven pizza, an excellent poolside restaurant, a really fun sports bar and a French coffee place with pastries. The pools are lovely and...

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Helpful?
Thank brit1963
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for taking the time to share you experience on Tripadvisor. We are glad to learn you had a wonderful time and enjoyed our gourmet experience specially where Skilled food specialists and professional chefs coordinate all aspects of our food development, turning each meal into a delicious, healthy and delightful experience for every guest. Come back soon,...

Curitiba, PR
Reviewed November 17, 2014

We went to stay 5 days, and enjoyed the most of it. We did the tours thar the hotel offers, like snorkel, bike and the sense adventure. And we reccomend all of them! The cenotes inside their property, the rivers, the beach, it's a very complete experience. We liked very much the asian restaurant, Kotori, with meals made by the...

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Thank BarbaraDedavid
New Brunswick
Reviewed November 16, 2014

Arely at the cafe Paris at the Hacienda Tres Rios makes a great cup of expresso which she decorates artistically and serves with a warm smile. Combined with the decadent sweets it is one of the highlights of this resort

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Thank rjcksmith
Vallejo, California
Reviewed November 16, 2014

A beautiful place to relax from the busy world. A place you can bring your family,ideal for all age group. The eco-friendly environment is a special feature. There were a few glitches in the handling of restaurant time scheduling which could have been associated to miscommunication of employees, meaning one person stating that our name could not be in a...

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Thank Cesa P
Las Vegas, Nevada
Reviewed November 16, 2014 via mobile

My husband and I recently returned from a week long stay at the Hacienda Tres Rios. We don't own a time share there, but we do own at one of their 'sister' resorts. This was our first time to the Tres Rios and we did enjoy our stay. The grounds and the rooms are beautiful. The service at every turn...

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Thank JillFromVegas
Houston, Texas
Reviewed November 14, 2014 via mobile

This is the best vacation experiance for us, theres a lot of activities to enjoy like kayaking,scuba diving and jungle tour. The foods are great! You can enjoy different international and local mexican foods.Beach are not that good but you can enjoy the spacious pools fo adults and kids.At the roof top of the hotels you can enjoy the beautiful...

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3Thank joshLV
Cotati, California, United States
Reviewed November 13, 2014

The property is wonderful with its pools, cenotes, rivers, and well kept grounds. The most outstanding asset were the people who worked there. They were very attentive to each person on the property very interested to understand and address each of our desires or needs. We're members not owners at this property and this is our 2nd time. We brought...

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Thank Ron P
San Diego, California
Reviewed November 12, 2014

I am not one to write reviews, but I wanted to thanks the wedding team at Hacienda Tres Rios!!! My wedding turned out amazing and my guest were really happy. Daniela Flores is the best! She is so sweet, very helpful and because of her my wedding planning experience was enjoyable and stress free. HTR was the last hotel on...

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Helpful?
Thank LilianaMerancio
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: First of all, we would like to thank your for choosing Hacienda Tres Rios for such an important day in your life and letting us be part of it. It was our pleasure to be your host and we invite you to come back on your 1st. anniversary or sooner if possible.

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06/11/2017 06/12/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $195 - $687 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#34 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#43 Spa Hotel in Playa del Carmen
#47 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Hacienda Tres Rios staff and other travelers.
223 questions
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Questions? Get answers from Hacienda Tres Rios staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a room in building 4 or 5. Closer to the pool area & a better view”
RBirdCA, 5 days ago | Read review
“Call in advance. Corner rooms tend to be quieter.”
JLHawkes, 6 days ago | Read review
“If you get a view of the Esplande, you can watch so of the shows from the balcony in your room. Also, you will get a good pool view.”
MyCassie111, 1 week ago | Read review
“Rooms that are not in the main building are quieter.”
miguelangelr368, 1 week ago | Read review
“Ask for building 2 or 3.”
franced45, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Cancelon
$175* /night
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Booking.com$234
Bookit.com$265
Travelocity$270
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*Disclaimer
Prices are for 1 room, 2 adults
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