We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hacienda Tres Rios

Travelers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hacienda Tres Rios
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,905 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Hacienda Tres Rios
See the most recent reviews
Showing 3,311: English reviews
Reviewed June 23, 2014

We loved staying at Tres Rios. The resort was so low key and relaxing. The butler service (we had Julio and Miguel) was incredible. They took care of anything and everything we needed, including advice on things to do in the area. Playa del Carmen is a 20 min taxi ride away and has great shopping and beaches, and the...

 Report
Helpful?
1Thank Paige C
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments and considering Hacienda Tres Rios a great relaxing resort with lot of things to do in the area. Next time you visit us remember to treat yourself to a spa vacation and benefit from modern spa technology and Mayan wisdom at Ya´ax Ché Spa. Relax, refresh, rejuvenate.

Murfreesboro, Tennessee, United States
Reviewed June 23, 2014

My wife and vacationed this year with our best friends. We stayed in Herencia where Julio and Miguel took very good care of all our daily needs and wants. We had steak and lobster dinner served to us on the roof our second night by Juan and Angel. And with the buffet, the pool grill, a wood fired pizza kiln,...

 Report
Helpful?
1Thank Gary M
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. It was our pleasure to have you and your friends with us. We are glad to learn you had a wonderful time and were able to experience our gourmet offer where skilled food specialists and professional chefs coordinate all aspects of our food development, turning each meal into a delicious, healthy and...

Port of Spain, Trinidad
Reviewed June 23, 2014

The title of my review tells you everything about this place, I have never been anywhere, and I have travelled, that the service is so genuine. The smiles and 'Buenos Dias' that greet you from everyone is almost unreal. The staff are professional, very attentive, incredibly polite (but not nauseatingly so) and take great pride in everything they do, they...

 Report
Helpful?
1Thank BallahG
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for taking the time to share your experience. Your nice words inspire us to continue providing "a great service, a great smile". We have shared your feed back with our Corporate Food & Beverage Director so he can give follow up to your concern. Next time you visit us remember to take part of our SenseAdventure...

Houston, Texas
Reviewed June 23, 2014

We just returned from our vacation at Hacienda Tres Rios and truly enjoyed it. Service staff were always courteous, friendly, and smiling. Our dining experiences at the restaurants were very pleasant, and the food was always fresh, always delicious. We were met with staff willing to go the length to meet our needs. The Alebrije restaurant on the 2nd floor...

 Report
Helpful?
Thank lgonza13
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. We are glad to learn you had a relaxing and beautiful vacation and were able to experience our Mexican Hospitality. Next time you visit us remember to take our Segway Tour and see the nature park, nursery and beach on this two-wheeled self-balancing battery-powered electric vehicle.

Port of Spain, Trinidad
Reviewed June 20, 2014 via mobile

My wife and I visited this resort on the suggestions of a few people. The staff was well trained, extremely hard working and very friendly. The front desk staff was very helpful and attentive, including Marleni. Our concierge Shakira was very helpful in getting our trip started. Mexican food is just hiw I like - hot, spicy and tasty. A...

 Report
Helpful?
Thank Dlopeztt
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank your for taking the time to share your experience at Hacienda Tres Rios. We are glad to learn you had a great vacation and will be happy to be your host again. Come back soon, remember your private Mexican retreat awaits you!

Chicago, Illinois
Reviewed June 20, 2014

Beach was horrible !!! I'm very surprised with all the good comments and Im wondering if its because every area of the resort hands you trip advisor cards and begs for a good reviews.. We have been traveling to Cancun for the past 10 years and have never had to write a bad review, unfortunately cant say the same this...

 Report
Helpful?
2Thank Esme555
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments. We are sorry to learn we are not able to fulfill your expectations and we apologize for that. Our guest' satisfaction is our main concern and goal, reason why your feed back enable us to review our standards and procedures in order to continue providing the excellence in service we have become known...

Port Of Spain, Trinidad And Tobago
Reviewed June 18, 2014

I travelled with two other adults and three young children. We had rooms in different buildings. There is a focus on getting visitors to buy memberships in the club. When I declined membership after a three hour hard sell, the interest in me having a great stay noticeably declined. I found the facilities very good. Nice choice of restaurants, lovely...

 Report
Helpful?
1Thank A R
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments and for considering the service among our staff at a very high level. We have shared your concern with the Vacational Club in order they can give follow up to your concerns.

Chicago, Illinois
Reviewed June 17, 2014

We stayed June 8-15, 2014. We were guests to another couple that are owners. From reception the first day when we arrived till the last day the service was great and almost never failed. The rooms were very nice and clean, great shower, and some other perks like full mini fridge, and a safe. Food in General was great with...

 Report
Helpful?
1Thank Tony S
Spring Lake, Canada
Reviewed June 16, 2014

This was our 4th trip to Hacienda Tres Rios and was fantastic yet again. The service staff recognize us on sight, know us by name and go out of their way to treat us like royalty. On this trip, two of our favorite wait staff included Gaudencio and Luis, who went out of their way to put us in their...

 Report
Helpful?
1Thank Jim C
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for taking the time to share your experience at Hacienda Tres Rios. It is always our pleasure to be your host and we will be waiting for you this coming Christmas. We also appreciate your comments on our staff whom we are proud of and we thank you on their behalf. We will be waiting for...

The Woodlands, Texas
Reviewed June 16, 2014

We just returned from Tres Rios following a 7 day stay with 9 adults and 6 children. We stayed at the resort the entire time. Children (ages 5, 6, 8, 10) stayed busy in the Kids Club leaving parents and grandma to relax on the beach. Resort has Hobie cat sailboats, kayaks and snorkels for floating the cenotes, nature trails,...

 Report
Helpful?
Thank ThomasandKay
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. We are glad to learn that your family vacation on the Riviera Maya was a success and you had time to enjoy yourselves while the little ones spent some time at our Kid's Club. Come back soon, it will be our pleasure to be your host again.

Questions? Get answers from hotel staff and past guests. Ask a question

3,738 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (3297)
Viewed
Hotel & Grounds (483)
Viewed
Pool/Beach Area (739)
Viewed
View from Room (117)
Viewed
Room/Suite (265)
Viewed
Dining (246)
Viewed
Family/Play Areas (67)
Viewed
Bathroom (20)
Viewed
Business Center/Function Rooms (5)
Viewed
0:16
Videos (1)
Viewed
Other (1354)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (408)
Viewed
Adults' Pool (18)
Viewed
Amenities (6)
Viewed
One Bedroom Suite (85)
Viewed
Dining (18)
Viewed
Studio (47)
Viewed
The Hotel (110)
Viewed
Two Bedroom Suite (124)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Hotel & Grounds (5)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (3)
Viewed
View from Room (1)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
4.0 mi away
The Royal Haciendas All Suites Resort & Spa
The Royal Haciendas All Suites R...
#43 of 212 in Playa del Carmen
3,216 reviews
1.8 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 212 in Playa del Carmen
3,381 reviews
3.4 mi away
Le Reve Hotel & Spa
Le Reve Hotel & Spa
#97 of 212 in Playa del Carmen
772 reviews
Show Prices
Show Prices
Show Prices
1.9 mi away
Banyan Tree Mayakoba
Banyan Tree Mayakoba
#2 of 212 in Playa del Carmen
1,855 reviews
6.0 mi away
Mahekal Beach Resort
Mahekal Beach Resort
#27 of 212 in Playa del Carmen
2,371 reviews
3.2 mi away
Azul Beach Resort The Fives Playa Del Carmen
Azul Beach Resort The Fives Play...
#52 of 212 in Playa del Carmen
5,377 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $199 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity, Orbitz, Hotels.com and Jetsetter so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Hacienda Tres Rios staff and other travelers.
208 questions
Ask a question

See all questions (208)

Questions? Get answers from Hacienda Tres Rios staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Forget about what room you have. Get outside to the pool and the beach!”
 of 5 bubbles JamesD81, 2 days ago | Read review
“Jacuzzi, ocean-view”
 of 5 bubbles ll2162, 1 week ago | Read review
“Looks like many rooms have a view of the lagoon. We are on the second floor and it's quiet.”
 of 5 bubbles photographynut_11, 1 week ago | Read review
“Higher up gets you a better view.”
 of 5 bubbles moreandmore, 1 week ago | Read review
“We were 1312 in 3rd floor quite,morning sunny, afternoon shady. Main building”
 of 5 bubbles DDMF, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question