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Hacienda Tres Rios

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4,544 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Tres Rios
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Showing 3,118: English reviews
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 3, 2014

I have been meaning to do this review for over a year now so it is about time, now that I will soon be returning! I have to say that despite the beautiful resort, the lovely beach beds, the gorgeous pools and the simply scrumptious food, I have to say that one of the things I enjoy the most is... More 

Helpful?
1 Thank TammyJM
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments specially about our staff which we are proud of and thank you on their behalf. Our guest satisfaction is our main concern at Hacienda Tres Ríos and to read your comment inspires us to continue working hard to keep our quality and standards but most of all to continue providing the excellent... More 

Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 3, 2014

Poor wifi connection and at times no wifi. Phone service was exhaustingly difficult and very expensive. $188 for a toll free number. I would never return to this greed driven facility. Their treatment of the over worked employees just adds to the feeling that you are in a place totally driven to the dollar with no attempt to deliver service.... More 

Helpful?
2 Thank Edemidio
Steamboat
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 3, 2014

We went on a girls trip and loved our stay at Hacienda! Everyone on the staff was friendly and so helpful when we needed anything. Jose and Eric were our favorite people over on the beach, they always had fun stories to share and brought us anything we wanted. We cannot wait to go back in April and are bringing... More 

Helpful?
1 Thank ThePorchesManager
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

We had an amazing time at Hacienda Tres Rios. There are so many activities to do, we felt like we needed more time. We did the bike tour, senses tour, went kayaking and swimming in the rivers and cenotes, explored the nursery and enjoyed time at the beach and pool. The property is absolutely beautiful, well-kept and full of activities... More 

Helpful?
1 Thank thinkingwheretonext
Bellport, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 2, 2014

Hacienda Tres Rios was our home from February 15- 23 and we enjoyed every moment! We have vacationed at HTR previously and were anxious to return for another great experience. We arrived on Saturday at 1:30 pm and our check-in was delayed a bit, but while we waited for our room to be cleaned, we went to the buffet where... More 

Helpful?
1 Thank BJ0624
Playa del Carmen, Mexico
Level Contributor
1 review
5 of 5 stars Reviewed March 1, 2014

We have just visited hacienda tres rios for the second time and cannot say enough good things about it, lots of fun things to do, great swimming pools, fantastic food and 6 restaurants to choose from on your all inclusive fare. All of the staff are very friendly and act like they really care and like what they do. Our... More 

Helpful?
Thank lc6butler
Beeton, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 26, 2014

This is our fourth year at Hacienda Tres Rios. We return for the quality accommodations , restaurants, food, pool, beauty of the resort, but more importantly because of the staff. The staff are all so friendly and jovial and go out of their way to cater to your desires. They have become our winter friends and welcome us back with... More 

Helpful?
2 Thank Anne M
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank your for sharing your experience at Hacienda Tres Ríos specially your nice words about our staff which inspire us to continue offering a great service with a great smile. We are glad to learn you enjoyed our gourmet experience coordinated by professional chefs to turn each meal into a delicious, healthy, and delightful experience for every guest.... More 

Lakeside, Montana
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 26, 2014 via mobile

We spent Feb. 8-22 at Tres Rios. It was an awesome experience filled with more fun, food, and great hospitality than we thought imaginable. Where do I start? Our reception greeting from Alejandro was very warm and welcoming after such a long trip. She didn't tax us with any plans that day, but we agreed to meet the next morning.... More 

Helpful?
Thank LilacLamb
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank your for sharing your experience at Hacienda Tres Ríos specially your nice words about our staff which inspire us to continue offering a great service with a great smile. We are glad to learn you enjoyed our gourmet experience coordinated by professional chefs to turn each meal into a delicious, healthy and delightful experience for every guest.... More 

Mount Vernon, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 26, 2014

My wife and I just returned from Tres Rios. We stayed with friends who spend three months there every year. It was great. As everyone says, the staff is beyond compare. Special praise goes to Julio; the concierge in the building our room was in. Adrian Reyes and Gregorio at the pool/grill were exceptional. I could go on and on.... More 

Helpful?
Thank michelle l
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for taking the time to share your experience. We are glad to know you had a wonderful time and were able to experience our Mexican Hospitality. Next time you visit us remember to treat yourself to a number of signature treatments and benefit from both modern spa technology and the Mayan wisdom of the past at... More 

West Yarmouth, Massachusetts
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 26, 2014

Hacienda Tres Rios has the best food of any all-inclusive resort we have ever visited. While the presentation of a given dish may vary from one meal to a later visit, there is always something on the menu that borders on outstanding. Tres Rios is an eco-resort, with three rivers that flow through a mangrove forest to the ocean. Lots... More 

Helpful?
Thank Christopher C
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your kind comments. We are glad to read you enjoyed our gastronomic offer and expererienced what Tres Rios Nature Park offers with its 326 acres of pristine tropical rainforests intersected by three winding freshwater rivers, decorated by ten fascinating cenotes (cave-like sinkholes with natural wells), home to 120 species of plants and 90 species of... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $239 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#31 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
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