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Hacienda Tres Rios

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4,541 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Tres Rios
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Showing 3,116: English reviews
new jersey
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 23, 2014

We were invited to join our daughter, her husband and our two grandsons for a week at Tres Rios in March 2014. We had extraordinary weather, a lovely room with balcony, and wonderful food. The staff was attentive and we enjoyed visiting the Italian and Mexican restaurants on premises. My husband and I went to the gym each morning but... More 

Helpful?
1 Thank iristravels
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. We are glad to learn you had a wonderful week at Hacienda Tres Rios with your family and were able to experience our gastronomic offer which is coordinated by skilled food specialists and professional chefs turning each meal into a delicious, healthy and delightful experience for every guest. Come back soon it... More 

1 review
2 of 5 stars Reviewed April 22, 2014

I got married here a year ago. During the planning they were always nice and very flexible with all my requests. But during our stay the service was quite poor, they didn't have enough staff in the restaurants and the waits were ridiculous, on our last night there (even though we were the bride and groom) we had nothing to... More 

Helpful?
Thank Shelly R
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 22, 2014

Because this is a timeshare property each time I bring guests, they are somewhat harassed until they attend a presentation. The property itself is great for those with children. Lots of food options, rooms are good size and clean. If you like to eat, food options are similar to a cruise ship. Lots of options but average in taste. Drink... More 

Helpful?
2 Thank Karalynn S
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 21, 2014

I really enjoyed our recent trip to Hacienda Tres Rios with my husband & daughter. There were a lot of activities for my 10 year old close by or even on the property. The food was exceptional for an all inclusive, I think maybe because it wasn't over crowded (even on spring break) and pool chairs or beach lounges were... More 

Helpful?
1 Thank Troy M
Blainville, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 21, 2014

I was at the Hacienda for a week and had a good moment of relaxing and enjoying the beautiful site and food. Thanks to Astrio as concierge for the good service, Luciano my housekeeper very polite and good worker always ready for a little chat, Valeria and Mirsa, hostess who always as a nice smile and shows that their is... More 

Helpful?
1 Thank voyageur176
Ocean Park, Washington
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 21, 2014

Twice a year, we make our pilgrimage to paradise, in the form of Hacienda Tres Rios. we can never say enough about the facilities and specifically the staff. As we stepped out of the van, we were delighted to see Samuel who, although we didn't see him during our stay as we would have liked to, always met us with... More 

Helpful?
Thank snady1955
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your kind comments about our resort and members of our staff. We are glad to learn you were able to experience our staff’s warmness and Mexican hospitality which we are proud of, in our unique luxury, comfort and nature atmosphere and also were able to taste our petit gourmet cousine. Next time you visit us... More 

Philadelphia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 21, 2014

During our most recent visit to Tres Rios we received superior service from bartender Teo at Alebrije Restaurant. Thanks also to Carla and Trinidad for their friendliness. Martin kept our room at La Herencia in perfect condition, adding all the touches that made us feel special.

Helpful?
Thank FinnRuns
Warrenton, Virginia
Level Contributor
1 review
5 of 5 stars Reviewed April 20, 2014

It was my first trip out of the country and I couldn't have had a better experience. The food, amenities and service were all top-notch. Everyone who worked there was friendly and seemed to genuinely care about our happiness. Some special people mad things even better. Jose at the Tequila Bar talked with my family and I for quite a... More 

Helpful?
Thank imdaddyfor3
Barrie, Canada
1 review
3 of 5 stars Reviewed April 20, 2014

When we first arrived at 1:00 in the morning with 3 children, we were given a room on the ground floor with a patio door which did not lock. I stayed awake waiting for the door to be repaired for 4 hours as I did not feel safe. We were given another room the next day which was fine. We... More 

Helpful?
Thank Kiera747
Hoffman Estates, Illinois
1 review
5 of 5 stars Reviewed April 20, 2014

We spent a week at this resort and we were very impressed with the level of service and the way we were treated with friendliness and attention to detail. One person that really stands out was Mirsa Velazquez, our hostess at the buffet. She always greeted us with a smile, took the time to learn our names, helped us with... More 

Helpful?
Thank Leslie P
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: We appreciate the time you took to share your experience on Hacienda Tres Rios and appreciate the nice comments specially on Mirsa whom we are very proud of and thank you on her behalf. Come back soon, it will be our pleasure to be your host again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $239 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#30 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
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