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Hacienda Tres Rios Resort & Nature Park

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Traveler (8405)
Pool & Beach (1718)
Room & Suite (922)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#14 of 43 all-inclusives in Playa del Carmen
Location
4.3
Cleanliness
4.6
Service
4.5
Value
4.2
Hacienda Tres Ríos is an environmentally responsible luxury resort that offers exclusive access to the Tres Ríos Nature Park in the Riviera Maya and a very complete All Inclusive Plan. Architecturally acclaimed accommodations, fine dining, and world-class spa services are integrated with breathtaking experiences in Tres Ríos Nature Park. Guests can tour mangrove forests, swim, snorkel, and kayak along winding rivers, or simply unwind on the resort’s tranquil beaches.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Diving
Game room
Mini golf
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family Resort
Languages Spoken
English, Spanish
4.5
13,152 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Set amidst a backdrop of stunning views and local wildlife, Hacienda Tres Ríos Resort & Nature Park offers a lively and engaging atmosphere, brimming with activities and musical entertainment. While travelers enjoy the spacious, clean rooms, some have expressed concerns over noise, humidity, and the need for updates. The service at the resort often earns high marks for attentiveness, though it's not without occasional lapses. Despite the resort's amenities being a hit, especially for families, the added costs and timeshare practices have left some guests questioning the overall value of their stay.
Location
Picturesque
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Noise level
Noisy
Service
Attentive
Amenities
Top-notch
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13152Reviews476Q+A100Room tips
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Tara C wrote a review Today
1 contribution
The staff is wonderful. They are friendly and work really hard to ensure we have whatever we need. The food choices are great and it was all good. There were special menu items for Harencia members. We love the adult only pool and having chairs and an umbrella for us daily was nice. The pool drink service was great and so were the drinks. The beach was nice and was private. We were the only people out there. We love coming here!
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Date of stay: February 2024Trip type: Traveled with family
Room Tip: At night was chilly at outside restaurants in February.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Steve B wrote a review Today
1 contribution
Service was excellent. The butlers, concierges and restaurant staffs were outstanding; always ready to serve. We have been coming to Tres Ríos for about 14 years and each time, the visit seem like the first time. Tres Rios continues to make improvements and add new features and activities.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
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Trenz Kirby M wrote a review Feb 22
1 contribution
Highly recommend the resort. The staff is very accommodating and great service. Our tour guide Alexis is very knowledgeable and friendly throughout the day. There are a lot of activities and amenities that they provide within and outside the resort.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PeteD25 wrote a review Feb 21
Charleston, South Carolina107 contributions
Excellent as always. Alebrije is one of the best Mexican restaurants anywhere, and the Mariachi band is amazing. Request Hotel California, you won't be disappointed! One of the best spa massages and beautiful private beach for members. The main beach appears to be much clearer of seaweed than it was in the past, and with much more sand. The cenotes, river kayaking, food and service make this a very peacful and relaxing place. We look forward to coming back
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Review collected in partnership with this hotel
Date of stay: February 2024
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Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gerente General, Director General at Hacienda Tres Ríos Resort & Nature Park
Responded yesterday
Thank you for taking the time to share your positive experience! We're overjoyed to learn that you enjoyed the amenities and services. Your kind words inspire our team to continue delivering exceptional hospitality. Can't wait to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Debbie H wrote a review Feb 21
4 contributions
Great resort if you don’t want a “mega resort”. Rooms are very spacious and amenities great. Staff very helpful and friendly. Any issue/ request quickly addressed. Food is good with several venues. Hacienda Grill is great. Resort undergoing renovations and expansion but didn’t affect our stay. Definately recommend this resort.
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Review collected in partnership with RCI
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gerente General, Director General at Hacienda Tres Ríos Resort & Nature Park
Responded yesterday
Thank you for your wonderful review! We're thrilled to hear that you appreciated the genuine dedication of our staff and the efforts made to minimize disruption during construction. We love having guests like you, and we look forward to welcoming you back for more amazing experiences!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kevin F wrote a review Feb 20
3 contributions
We much enjoyed our ride, seeing and learning about the similarities and differences between these 6 cenotes! Richi and Gerardo were super guides, the biking was fun and easy, the photo opps were abundant. The pacing was great — guides didn’t rush it but neither did they make it too long. They answered our questions well.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gerente General, Director General at Hacienda Tres Ríos Resort & Nature Park
Responded 3 days ago
Thank you for your wonderful review! We're thrilled to hear that you appreciated the genuine dedication of our staff and the efforts made to minimize disruption during construction. We love having guests like you, and we look forward to welcoming you back for more amazing experiences!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nomad587939 wrote a review Feb 20
2 contributions
We absolutely loved our stay at TRES RIOS! The rooms were very large and beds were very comfy. We were initially put in a room right next to the construction of a new building, which was not ideal…we like to sleep in on vacation. We notified the front desk immediately upon arriving to our room and were told there were no other rooms available (they are renovating a good bit). They weren’t able to move us until the 3rd day, but they were very helpful and communicated well. The staff was amazing! Fernando by the pool, Miguel at dinners, almost everyone was happy to be there! We had a blast and it was worth every penny! It’s not a 5 star place, but it’s definitely 5 star service!
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Review collected in partnership with RCI
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gerente General, Director General at Hacienda Tres Ríos Resort & Nature Park
Responded 3 days ago
Thank you for your wonderful review! We're thrilled to hear that you appreciated the genuine dedication of our staff. We appreciate your understanding regarding construction. We love having guests like you, and we look forward to welcoming you back for more amazing experiences!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hazlechell wrote a review Feb 20
3 contributions
This was an amazing experience! A total surprise to your senses and an honor to the elements of earth and yourself. Do yourself the favor and take advantage of this tour while staying at Hacienda Tres Rios! Gerardo was an amazing guide! Thank you!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gerente General, Director General at Hacienda Tres Ríos Resort & Nature Park
Responded 3 days ago
We're so happy to hear you enjoyed your stay with us! Your positive comments mean a lot, and we look forward to exceeding your expectations when you return. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reshma R wrote a review Feb 19
1 contribution
My husband and I highly enjoyed our kayaking experience since Momo and Eli were both upbeat, patient, kind and knowledgable throughout the whole tour. The cenotes are beautiful and it was refreshing to dip into the cool waters. It is one of the most memorable parts of our trip that we will cherish forever.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gerente General, Director General at Hacienda Tres Ríos Resort & Nature Park
Responded 3 days ago
Thank you for taking the time to share your experience. We're thrilled to hear you enjoyed your stay and appreciate your kind words. Looking forward to welcoming you back soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scott wrote a review Feb 19
Springfield, Illinois1 contribution
+1
Tres Rios is a fun family resort. My wife and I stayed with our two boys, ages 24 and 22, for 7 days and 6 nights. There was plenty of activities and entertainment to keep all of us busy. We have to give a special shout out to the staff at the family pool. Richie, Alma, Magda, Jesus, Kika, and Lupillo had well-planned events for all ages. Loved playing Knocking Down The Enemy, Catch The Baby, Tug Of War, and Kayak Racing in the pool. The staff was lots of fun and very enthusiastic. The food was fine and we liked Kotori and Porto Bello the best. Pizza at il forno after a day at the pool hit the spot. Watch out for the coatis though - they'll steal the pizza right off your table. Unfortunately the beach was trash. Lots of algae/seaweed gave the water a brown tint and nasty smell. It was better by the river and kayaking through the mangroves was pretty cool. There is construction on the property but it's not a big annoyance. They didn't work on the weekends and worked 8-5 during the weekdays. Overall the resort staff was very friendly and helpful.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$291 - $440 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda tres rios hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
255
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HACIENDA TRES RIOS RESORT & NATURE PARK - Updated 2024 Prices & Resort (All-Inclusive) Reviews (Riviera Maya/Playa del Carmen, Mexico)

Frequently Asked Questions about Hacienda Tres Ríos Resort & Nature Park
Which popular attractions are close to Hacienda Tres Ríos Resort & Nature Park?
Nearby attractions include Social Pubcrawl Playa del Carmen (3.1 miles), Playa Punta Esmeralda (4.8 miles), and Punta Venado Bike Park (5.0 miles).
What are some of the property amenities at Hacienda Tres Ríos Resort & Nature Park?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hacienda Tres Ríos Resort & Nature Park?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hacienda Tres Ríos Resort & Nature Park?
Yes, free parking is available to guests.
What are some restaurants close to Hacienda Tres Ríos Resort & Nature Park?
Conveniently located restaurants include Casa Amate, Cocina Milagro Restaurant, and MVNGATA Beach Club & Rooftop.
Are there opportunities to exercise at Hacienda Tres Ríos Resort & Nature Park?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hacienda Tres Ríos Resort & Nature Park have airport transportation?
Yes, Hacienda Tres Ríos Resort & Nature Park offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hacienda Tres Ríos Resort & Nature Park offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hacienda Tres Ríos Resort & Nature Park?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hacienda Tres Ríos Resort & Nature Park?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (7.5 miles).
Does Hacienda Tres Ríos Resort & Nature Park have any great views?
Yes, guests often enjoy the harbor view available here.