Hacienda Tres Rios Resort & Nature Park
Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760 Mexico
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Room & Suite (651)
Dining (573)
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#80 of 333 hotels in Playa del Carmen
Location
4.3
Cleanliness
4.6
Service
4.5
Value
4.1
Hacienda Tres Ríos is an environmentally responsible luxury resort that offers exclusive access to the Tres Ríos Nature Park in the Riviera Maya and a very complete All Inclusive Plan. Architecturally acclaimed accommodations, fine dining, and world-class spa services are integrated with breathtaking experiences in Tres Ríos Nature Park. Guests can tour mangrove forests, swim, snorkel, and kayak along winding rivers, or simply unwind on the resort’s tranquil beaches.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Diving
Game room
Mini golf
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Spanish
Location
Full view
Contact
Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
11510Reviews452Q+A100Room tips
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Wow, what a wonderful time, the staff were, as always are fantastic and did everything to make our time there very special. Butlers: Daniel, Janelly, Caroline, Gabriel and Ruth took such special good care, we needed anything and they made it happen. Waiters and Waitress at the Hacienda Grill, Naphile, Megil, Enricque and Captians of Service Victoria and Feusto took care to ensure all our food needs were met during every meal. Special shout out to our "Personal Trainer" Mauricio helped us focus and got us to the gym every morning for a solid work out - ouch - but a good ouch - thanks. Have to say an extra thanks to Concierge Diana who made sure we had great places to eat and enjoy our evenings, This was not so much an adventure trip for us (this time) it was more of a decompress, unwind and kickstart of our exercise program. We, like many others 'took time off of everything' during the past 2 years and so, we took this time to focus on us - we came here with a plan to eat, play and work out each day - we did it - we accomplished our plan and could not have done it without the help of whole team here at Hacienda Tres Rios. We will be back for many more vacations and would recommend this vacation location to anyone interested in a great relaxing, family centric, eco-friendly five star resort.…
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Had a great time during our stay. A lot of activities throughout the resort. Food could be better, but not bad. Drinks were great. The Kayaking/Cenote and Bicycle tours are very fun and a must! We asked for extra towels and they brought them in no time. Room service was very good also. Over all it's a very nice resort and I would go back, if I could. It's beautiful and big.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We signed up to do the tour of the cenotes and it was the absolute best. Our tour guide Pablo was very knowledgeable and extremely entertaining. He had us laughing all the way. We had a very relaxing tour of the beautiful hotel and surroundings. Definitely recommend this activity to anyone visiting Hacienda de Tres Rios, it's an absolute must.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hacienda Tres Ríos Resort & Nature Park
Responded 2 days ago
Dear guest: Thank you for your visit and for sharing your experience. We are glad to know you enjoyed the bicycle tour so much, and thank you for praising Pablo, he'll be proud to know about your comments. It was a pleasure to be your hosts and we hope to welcome you back soon.
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+1
Please read before you book this place. NIGHTMARE!!! This was by far the worst experience I have ever had with a hotel. This was my fifth trip to Mexico. I have travelled to many places and I am not one to complain but my experience here has to be noted. I am completely traumatized by the entire experience. So appalled that it not only soured my trip, but also made me question ever returning to Mexico. Even though there is a lot that needs to be improved, the service is by far the worst. I can look past the not so tasty food, the sad entertainment, the leaking room, the raccoon monkeys everywhere. But, the manager at the front desk, actually the entire front desk staff were the worst. CHECK-IN Nightmare I arrived at the hotel and was unable to check-in because the manager of the front desk said my daughter who is 13 years old, was showing up as 12 in their system. They said I booked her as 12 to get a child rate for the hotel, 13 and up is considered as an adult. I was speechless of being accused of changing her age to get a lesser rate. They said the only way I would be allowed to checkin was to pay an additional $157 per night ($153X5= $765+resort fee+tax). I contacted Travelocity, whom I booked the package, to help to get this matter resolved. In Travelocity’s system it had the correct age of 13 for my daughter. They were unsure why in the hotels system it was reflecting my daughter as being 12. They contacted the hotels reservation department and the front desk manager of the hotel without success of them resolving the matter. I sat on the phone with Travelocity for three hours. After a very long day of travel and no food, I gave in and reluctantly paid the almost $800. FIRST DAY - BAD FOOD Even though we had an exhausting check-in experience, we decided to put all of that behind us and make the best of our trip. We went to the buffet, the food was not good at all. We left the buffet and went to the restaurant, there aren’t a lot of food choices at this resort The food there was just a little bit better, but for what we paid and the 4.5 star hotel rating I was expecting better. This hotel is a 2.5 star at best. Later that day we tried the pizza restaurant, not good either. We also tried room service, the food that arrived was cold. Across the board the food was not good. We chose this all inclusive resort because it was off the beaten path and we wanted a place to relax, eat good food and unwind. The entertainment that night seemed tired. But the scariest are the raccoon monkeys that are all over the resort, they rummage through the trash and walk through the outdoor restaurants. 5am THE NEXT MORNING I woke up at 5am the next morning. When I got out of the bed I stepped in a puddle of water. I turned on all of the lights and saw the water was leaking from the ceiling. There was so much water it started from the bed, to the room’s front door, and through the bathroom. Because I was on the 1st floor of the hotel I was alarmed, I wasn’t sure if it was coming from the bathroom of the room above me or from a burst pipe. I wasn’t sure if the water had bacteria in it, was sewage water, if the room had mold, I just didn’t know. I immediately called the front desk. I explained what happened and asked for another room. He said there were no available rooms. I asked to be upgraded, he said he couldn’t do that. I told him I didn’t feel safe in the room because I felt it was a safety hazard. He said he would send maintenance. At 5:30am the maintenance man arrived. He spoke little English, but I was able to understand, air conditioner. He said he would be back. I told him we needed to move to another room. After he left I called the front desk 3 more times. No one picked up. I ended up walking to the front desk in the rain, which was a building away. The guy at the front desk had the same attitude as the front desk manager from the day before. Not accommodating, rude, and argumentative. He said I kicked the maintenance guy out of my room and would not allow him to investigate further. I said that is not true. Then he said, I only wanted to be upgraded to a new room. His tone was like the manager from the day before, implying that I was trying to get over. I told him I planned on writing a review. What he said to me left me speechless, he said please write a review. Write it on Trip Advisor, Travelocity, Expedia, he said, I can give you a complaint card to fill out so the hotel can put it in the lobby for all to see. I was so angry and frustrated by this treatment. I had been accused of lying and being deceitful, this was not the peaceful restful trip I expected. Around 6am the maintenance guy entered my room and drained water from the ceiling. I still don’t know where the water came from. 8am DAY two From 6am to 8:00am, no one from the hotel checked on me or inquired about my concerns. I decided I would cut my losses and leave the hotel. I checked into another hotel, Barcelo Maya Palace. This new hotel was a stark contrast to my nightmare of an experience with Hacienda Tres Rios. Excellent service, great food, great entertainment, no raccoon monkeys. I know this is a long review. But, I am writing this because I would never want anyone to experience what I went through. I have never felt so humiliated and insulted in all of my life. WORST EXPERIENCE EVER!!!…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hacienda Tres Ríos Resort & Nature Park
Responded 5 days ago
Dear guest: Thank you for staying at Hacienda Tres Ríos and the time for sharing your feedback, which will help us improve our service. Best regards.
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This was a relaxing vacation to a beautiful property with many natural resources and activities. The staff were very friendly, and everything was kept very clean. Seaweed in the entire area was excessive, so beach activities were limited. The excursions we took were very fun.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hacienda Tres Ríos Resort & Nature Park
Responded 5 days ago
Dear guest: We appreciate your visit to Hacienda Tres Ríos and the time for sharing your experience. We are glad to know you enjoyed your vacation overall. It was a pleasure to be your hosts and we hope to welcome you back soon!
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Great service, specially from animators Andy and Clara at the xenotes and concierge Patty. Good organization, great activities, very entertaining, room for improvement on restaurant services but other that that, amazing experience, very recomended
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hacienda Tres Ríos Resort & Nature Park
Responded 5 days ago
Dear guest: Thank you for staying at Hacienda Tres Ríos and for sharing your experience. Your feedback will help us improve our service. It was a pleasure to be your hosts and we hope to welcome you back soon!
Read more
My family and I had an epic time during our stay. The variety of food was absolutely amazing with 6 restaurants to choose from. Activities took place every hour all over the resort premises Monday through Sunday. Highly recommend doing the temazcal with Gerardo. You will not regret it! Located in Playa de Carmen the resort is surrounded by an all-green tropical rainforest. In addition, the resort has beautiful cenotes and river(s) to enjoy from. As a result, guests have the opportunity to unplug from the city life and experience a natural relaxing ambiance. Overall, my family and I felt safe during our stay as there were security guards both within the facility and at the gate entrance who monitored vehicles entering/ exiting the facility. Thank you, Victor (bartender/server), Clara, Benito (activity personnel), Melissa (barista/ bartender), and Sergio (server) for contributing to our wonderful experience during our stay at Hacienda Tres Rios! (:…
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: Corner suites are large and sunny.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hacienda Tres Ríos Resort & Nature Park
Responded 5 days ago
Dear guest: Thank you for choosing Hacienda Tres Ríos for your vacation and for your detailed review. We are very happy to know you enjoyed your stay so much. Thank you for highlighting your favorite staff members, they will be delighted. It was a pleasure to be your hosts and we hope to welcome you back soon. Greetings!
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Sunset World who has multiple properties!! DO NOT. I REPEAT DO NOT VISIT THESE RESORTS!! They are scammers. I have trying to get a refund for over 2 years. I have transferred, hung up on, re-directed on so many levels it is NOT funny. Have spoken to So many, emailed so many, filled out forms, in english & spanish. and NOTHING!. DO not NOT become member either. I didn't thank goodness, but if you do, they MIGHT call you back. That is disgraceful and the poorest level of customer service. I have reached out to everyone on all levels. and NOTHING.. I get an email back from an Anna Barahona, who basically tells me that I have to give her MORE information that i've already given, but can't help me. So why email me? She says she's a Customer Service Manager? To what? Not my case. So who else! I've reached out to Jessica Domene, Maricarmen Galaz, Ron Russell, Antonio Camacho... Exchange manager like Luis Nava, who ran me in circles for 6 months. Sael Garcia who was the person "Customer Service" said my refund approval (which was approved.. but not processed). then got dumped into Anna Barahona... Ridiculous. Just refund me already and we can all move on from this nonsense!! 'Go to Sirenis Hotel & Spa.. THERE you get the customer service and treatment we all PAY FOR.. get that PAY for. Google them, you'll never go anywhere else. I can vouge for that! I can't believe it did choose somewhere else and I have more to tell about Sunset World & its properties!…
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Date of stay: August 2021
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Hacienda Tres Ríos Resort & Nature Park
Responded 5 days ago
Dear guest: I am sorry to hear about this situation, which I have turned it to our Member Services department. Please send your name and contract number to cscfinance@sunset.com.mx or send it directly to me: copy2@sunset.com.mx
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My family and I enjoy the Hacienda Tres Rios, A bit disappointed about the beach it was Dirty and smell real bad.We wanted to enjoy it but it was BAD. Beside that everything was great.I trully recomend it to friends and family
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hacienda Tres Ríos Resort & Nature Park
Responded 5 days ago
Dear guest: Thank you for your visit and for sharing your comments. We are glad you enjoyed your vacation overall. Best regards.
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My boyfriend and I booked the bike tour for a stay at Hacienda Tres Ríos and had a beautiful time! Our tour guides Clara and Pablo did such an amazing job with educating us over each cenote and the jungle surrounding them. They were so so friendly and made us feel comfortable and definitely kept us entertained during the whole tour. If this is something your are debating on doing I would highly recommend!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hacienda Tres Ríos Resort & Nature Park
Responded 1 week ago
Dear guest: Thank you for your visit and for sharing your experience. We are very happy to hear you enjoyed your bike tour so much! Clara and Pablo will be delighted to know about your praises. It was a pleasure to be your hosts and we hope to welcome you back soon!
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PRICE RANGE
$243 - $335 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda tres rios hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
255
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Claim Your Listing Frequently Asked Questions about Hacienda Tres Ríos Resort & Nature Park
Which popular attractions are close to Hacienda Tres Ríos Resort & Nature Park?
Nearby attractions include Playa Punta Esmeralda (4.8 miles), Punta Venado Bike Park (5.0 miles), and Kravans Transportacion y Logistica (4.9 miles).
What are some of the property amenities at Hacienda Tres Ríos Resort & Nature Park?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hacienda Tres Ríos Resort & Nature Park?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hacienda Tres Ríos Resort & Nature Park?
Yes, free parking is available to guests.
What are some restaurants close to Hacienda Tres Ríos Resort & Nature Park?
Conveniently located restaurants include Taquería Los Compas, MVNGATA Beach Club & Rooftop, and Coco's Cabanas.
Are there opportunities to exercise at Hacienda Tres Ríos Resort & Nature Park?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hacienda Tres Ríos Resort & Nature Park have airport transportation?
Yes, Hacienda Tres Ríos Resort & Nature Park offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hacienda Tres Ríos Resort & Nature Park offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hacienda Tres Ríos Resort & Nature Park?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hacienda Tres Ríos Resort & Nature Park?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (7.5 miles).
Does Hacienda Tres Ríos Resort & Nature Park have any great views?
Yes, guests often enjoy the harbor view available here.