Hacienda Tres Rios Resort & Nature Park
10,630 reviews
#47 of 295 Hotels in Playa del Carmen
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Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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Room & Suite (823)
Dining (496)
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#47 of 295 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Hacienda Tres Ríos is an environmentally responsible luxury resort that offers exclusive access to the Tres Ríos Nature Park in the Riviera Maya and a very complete All Inclusive Plan. Architecturally acclaimed accommodations, fine dining, and world-class spa services are integrated with breathtaking experiences in Tres Ríos Nature Park. Guests can tour mangrove forests, swim, snorkel, and kayak along winding rivers, or simply unwind on the resort’s tranquil beaches.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Diving
Game room
Mini golf
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family Resort
Languages Spoken
English, Spanish
Location
Full view
Contact
Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
10630Reviews421Q+A100Room tips
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Popular mentions
+1
I had never been to Cancun before and was able to spend a week here with my whole family. We were able to do everything we wanted even though it had rained the whole time. The rain didn't stop us though because the wonderful staff from the activities department, specifically Anahi, Isaac, Piseina, Fernanda, Miguel, Diego, Kennedy, Janine, Christian, and Diana, kept us having fun rain or shine. We were able to make dream catchers, play musical trivia, dance, sing, and just have so much fun. We felt right at home with all of the staff here. They were definitely my favorite! The food was delicious. No meal we had ever disappointed us. The wait staff was so helpful and attentive. We loved Veronica the restaurant manager. She was just the sweetest and so much fun to be around. She really helped us out with whatever questions we had about the food. Oscar helped us out and joked around with us as well. We had so much fun with him. The head chef that I didn't catch the name of at the grill even helped us out with a special food request we had over dietary restrictions. We felt right at home. Even the bartenders were fantastic! Our favorite bartender at the sports bar was always happy to help us and grabbed us our drinks even when we had large orders for our group of 10. I couldn't remember his name but I think it started with F. Whenever we were by the pool Victor brought us our drinks so quickly and always so happy. We were so happy to get to know him. He is such a sweetheart. The resort had beautiful beaches and rivers where we were able to go kayaking and swim. We caught tiny fish in the rivers with our hands and were able to snorkel in the ocean where we saw all kinds of krabs and other sea life, just be careful for the rip current. Whenever we wanted to go off resort for excursions the resort planned our transportation. We were able to go and see Chichen Itza, see a xenote, and go to see the City. It was so much fun. We can't wait to go back and make more memories…
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Drink lots of water, bring water shoes and snorkels so you can see the different animals of the...
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Helpful
It's my second year at Hacienda Tres Rios and both experiences exceeded my expectations. I came with Herencia time share owners and the level of service and attention to detail by the staff really showed as a result. Last year was pretty tough for the resort as they had to shut down for several months and operate in a reduced staffing level. I knew that going into Cancun just four days after they reopened. I expected things to be < 100% peak operating quality due to the fact that they were just trying things out to see if it would work. Some things were rough but we got past it and towards the end of the week they really shined. These were minor things that did not affect the overall quality of the stay so I really do commend them for trying their best. The accommodations were magnificent. We booked a 3 bedroom suite that was extremely spacious with views that overlooked the ocean. The rooms were stocked daily with beverages, snacks, fresh fruit and coffee. The house keeping staff came by daily to change out linens and made special designs on the duvet covers. The walk in shower is huge and the bathroom was stocked with hand sanitizer, toiletries such as toothbrush, lotion and body wash. All rooms had a 70" TV with apple TV hooked up so you can mirror your phone. This year all 6 restaurants were open so we made sure to have dinner reservations at each of them. The most memorable restaurant was Portobello where the finest dining is to be enjoyed. Be sure to dress nice for this one because the place is intimate and great for pictures. The food never disappointed and even during the pandemic the resort chefs continued to cook the most delicious and visually appealing dishes that you can imagine. This includes the lobster specialty dinner which requires prior reservations. The second favorite was Hacienda grill for their ceviche, seafood soup and beef kabobs. When I need a pick me up I would visit the dessert shop and get an espresso. I could live here forever and not leave. When we're not at the restaurants enjoying the fine dining, the memory makers (Ana, Isaac, Roberto) were the ones keep us active whether it's at the pool for aqua gym, on a segway for a tour of the resort, mid day workouts, or beach volleyball. They're the ones that kept us in shape the entire week by being enthusiastic and motivational. Thanks for all your hard work in making our stay magical.…
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Helpful
The Creacion de Momento team was excelent in all the services tours and enterteinment they provide. We took most of the tours they internallly provide and they are very knowledgeable on describing the areas and explaining everything about nature. The time we were was not the best because of the weather since it was raining most of the days, but that team was awesome on keeping everyone specially the kids entertained. I highly recommend taking the tours with Olaf and Janine on the bike tour, Diego and Diana on the Kayak tour, Fernanda, Beto, Issac, Kennedy, Cesar, Anahi on helping and organizing all activities for adults and kids. Again, if you are looking for entertainment, they are "the team" to do it. Congratulations guys for keeping us entertained even with rain.
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Date of stay: June 2021
Location
Service
Sleep Quality
Helpful
This is our second time visiting Hacienda Tres Rios. Great customer service employees are super nice and friendly. Diego and Diana took us Kayaking for the first time. It was a great experience but was a workout "no regrets" my kids loved it. Robert from the gym and Diego are excellent people and helpful assisting people at gym. Victor, the beach side server has great customer service. He brought our drinks everytime we were there. There food is really good I will definitely be coming back every year now that I'm a member. Elena from Concierge is very sweet and friendly.
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: June is the month of raining season.
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Helpful
Employees are poor on responding to questions. Have attitudes. Time share is pushed and you waste about 5 hrs. Food takes very long to be served. Concierge Diana is horrible and bad mannered. If you expect nice and friendly staff this is not the place!! They are very understaffed.
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
$183 - $407 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda tres rios hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
255
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Claim Your Listing Frequently Asked Questions about Hacienda Tres Ríos Resort & Nature Park
Which popular attractions are close to Hacienda Tres Ríos Resort & Nature Park?
Nearby attractions include Playa Punta Esmeralda (4.8 miles), Punta Venado Bike Park (5.0 miles), and Kravans Transportacion y Logistica (4.9 miles).
What are some of the property amenities at Hacienda Tres Ríos Resort & Nature Park?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hacienda Tres Ríos Resort & Nature Park?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hacienda Tres Ríos Resort & Nature Park?
Yes, free parking is available to guests.
What are some restaurants close to Hacienda Tres Ríos Resort & Nature Park?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Pavo Real by the Sea.
Are there opportunities to exercise at Hacienda Tres Ríos Resort & Nature Park?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hacienda Tres Ríos Resort & Nature Park have an airport shuttle?
Yes, Hacienda Tres Ríos Resort & Nature Park offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hacienda Tres Ríos Resort & Nature Park offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hacienda Tres Ríos Resort & Nature Park?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hacienda Tres Ríos Resort & Nature Park?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (7.5 miles).
Does Hacienda Tres Ríos Resort & Nature Park have any great views?
Yes, guests often enjoy the harbor view available here.