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Hacienda Tres Rios Resort & Nature Park

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Carretera Cancun-Tulum, Km. 54, Tres Rios, Riviera Maya, Playa del Carmen 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5921)
Dining (458)
Room & Suite (293)
Travel safe during COVID-19
What you can expect during your stay
  • Regularly sanitized high-traffic areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#70 of 275 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Hacienda Tres Ríos is an environmentally responsible luxury resort that offers exclusive access to the Tres Ríos Nature Park in the Riviera Maya and a very complete All Inclusive Plan. Architecturally acclaimed accommodations, fine dining, and world-class spa services are integrated with breathtaking experiences in Tres Ríos Nature Park. Guests can tour mangrove forests, swim, snorkel, and kayak along winding rivers, or simply unwind on the resort’s tranquil beaches.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Diving
Game room
Mini golf
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Kids club
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Park View
Languages Spoken
English, Spanish
10,056Reviews395Q+A100Room tips
Traveler rating
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Popular mentions
frankgD536VA wrote a review Nov 25
3 contributions1 helpful vote
I have been coming to Tres Rios since it first opened. It is a top tier resort, with a great staff. The five restaurants consistently have the best food that I have ever eaten on a vacation. As a La Herencia owner, the service is exceptional. The recent hurricane damaged some of the property, but I am sure they will be repairing those areas as soon as possible. Lots of shows and entertainment for all ages.
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Review collected in partnership with this hotel
Date of stay: November 2020
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Guinevere L wrote a review Nov 23
4 contributions
The service there was the best I've ever had, we had a very large rambunctious group, we were still treated very well, we must have ordered over 100 alcohol-free margaritas that trip and they just kept bringing them out. The cenotes were absolutely beautiful and refreshing to swim in, and the actual resort was so pretty. They have this cute little bakery that we spent way too much time in. The kayaking was my favorite part of the resort mostly because our guide, Diego was amazing, he made a lot of jokes and talked with us to get to know us better, I honestly think that the kayaking wouldn't have been my favorite part without Diego. We also loved the segway tours with Cristian, he was so funny, he let a bunch of teenage boys have fun but kept them in bounds and safe. Louis, Miguel, Victor, and Jesus were a few of our servers and they were so friendly and knew what we wanted before we did(margaritas). Gabrial was our butler and he made sure we could do all the fun things the resort offered. Our housekeeper was great too, every day we'd walk into our room and a cute little folded character was on our bed. I had a really great time there it was very near a lot of great attractions. Unfortunately, the beaches weren't as great as I expected but they had just been through multiple hurricanes, so naturally, I don't blame the staff for that. No matter what we were doing we were always treated as a top priority, it was amazing and I really hope to go again.
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Date of stay: November 2020
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Voyager47210651709 wrote a review Nov 23
2 contributions
I love this place and am certain they will repair and be back to normal soon. It is beautiful there, but unfair to rate them now as the storms were recent and they were actively repairing walk bridges, etc. To be fair I must say this resort is top notch and I am awaiting there return to usual.
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Review collected in partnership with this hotel
Date of stay: November 2020
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gmira2020 wrote a review Nov 18
Grande Prairie, Canada1 contribution
great stay with full body disinfectant before checking in. hand sanitizer everywhere and everybody wearing mask to protect themselves and others. green environment with lots of trees and mangroves perfect for inhaling fresh air and fresh sea breeze, healthy for the lungs especially at this time of covid crisis.
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Review collected in partnership with this hotel
Date of stay: November 2020
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GoGo2SlowGo wrote a review Nov 18
Denton, Texas1,534 contributions343 helpful votes
We visited in October right after Hurricane Delta ripped through the Mexican Riviera with a wide path that included this resort and many others. When we arrived, the resort was just starting to recover since it was less than a week since it had passed. The damage from Hurricane Delta was significant and every day we saw the landscape crew working on the fallen mangroves, nipping palm fronds that had broken, etc. Hacienda Tres Rios started as an eco-park. The eco-park failed but the Sunset group decided to keep the ecology the same, if not better, and build an all-inclusive hotel on the water just a little north of Playa del Carmen The three rivers (Tres Rios) are fresh water, but the hurricane brought sea water inland, so fish were dying, and plants were suffering from sea water overload. This is what happens when Mother Nature decides things need to change. Like the rest of the world, we worried about COVID, but we checked and although the Mexico City area has higher levels of the virus, where Hacienda Tres Rios is located (Quintana Roo) the number of cases is under control. The resort is taking the virus very seriously. We wore masks all the way from the airport, on board our plane, our van to the resort, etc. The resort does a temperature check of all guests and then runs everyone through a decontamination chamber. Our luggage went through a separate process. Our rooms were highly sanitized before we arrived, and a thorough cleaning was done every day. All of the resort staff are checked daily. When they arrive, their street clothes must stay in a locker and they change into hygienically clean outfits and are individually checked before being allowed to their stations. As of this date, no guests or staff have ever come down with COVID. We also never left the resort. There was plenty to do on the resort and we didn’t feel safe leaving the resort to go to Chichén Itzá, Tulum, Merida or anywhere else. We called this our COVID vacation, so we felt we were in a safe bubble. Two weeks after we arrived, another hurricane (Zeta) arrived. The resort was very prepared and made sure all of the lounge chairs, beach beds, tables, etc. were secured. Yes, as a guest you might feel put out but with a hurricane approaching, you really don’t need to be worried about a lounge chair. They shut all the elevators down because with the approaching hurricane gusts of over 80 mph, the electricity was bound to be shut off and they didn’t want guests stuck in the elevator. They told us to stay in our rooms after 9PM. The power did flicker off and on, but the resort has its own power system apart from the regular power company. We lost the Internet for about 14 hours and we listened as the storm howled. We got up early and wondered how the resort was going to respond. It was still raining but the main buffet dining room was open for business and all of our regular servers, hostesses and cooks were busy making things terrific. It took another 48 hours before the elevators were certified as operational, so the poor room service waiters had to climb stairs constantly as did the housekeepers and butlers. Yes, it was a minor inconvenience, but we just survived a hurricane in style. The pool was full of palm leaves, palm nuts and other items. The staff worked from sunup to sundown to get things back together. After a week of restoration, we were happy to see the pool working again with lounge chairs and umbrellas. The landscapers were busier than every repairing the damage from the 2nd hurricane in two weeks. The resort is beautiful, and the massive pools allow everyone to enjoy the sun, water, or shade. The beach beds were unusable because of the multiple hurricanes but they will be back in business by the end of November when hurricane season officially ends. We also caught the tail end of hurricane Eta which never hit landfall on the Yucatan peninsula, but the outer bands caused plenty of rain. So, what did we learn from all of this? We’ve been going to this resort for more than 10 years and we’ve been there plenty of times during hurricane season with no hurricanes or even rain. So, this was an unlucky year for us. We learned how resilient all of the resort team is every day. They are very glad to see guests. Occupancy at all the Cancun resorts had plunged below 20%. Some resorts have been closed since March. A couple of hurricanes do not dampen their enthusiasm and smiles. The staff are incredibly hard workers, and we would say Hola and Buenos Dias to everyone we saw every day and they would reply in kind and smile. We can see the twinkle in their eyes even with masks. The whole COVID experience has dampened everyone’s spirits and when you add multiple hurricanes, it can seem overwhelming. However, the resort is always very happy to see us and we are glad to see the same faces year after year. Because occupancy is reduced, the number of staff are reduced as well. We visit Hacienda Tres Rios as owners because we invested in what they call fractional ownership. We do not have to come any particular week, like a timeshare. We upgraded to the La Herencia top tier so are able to secure beautiful rooms and we have butlers that attend to every need. Usually there are four butlers that work a 7-day week in a rotation. Because of low occupancy and COVID, they started with two butlers and when we left, they had three. Sara is the head butler, and she has seen it all. If it can be done – she will figure a way to make it happen. Janelly is amazing as well. She carries around a book with her every day and all of the details of the guests are in her handwritten book. If we need something – it’s done. She also anticipates needs. She asks every day if we need a restaurant reservation or if we need something in our room. Gabriel came back toward the end of our stay and he took the early shift. Every morning he would secure our lounge chairs with reservations, put up the umbrellas, etc. This all happened before we went to breakfast. Even though the resort stumbled through multiple hurricanes, it did not affect service. Our butlers took care of anything we needed. When we went to the buffet restaurant for lunch or dinner, we would see all of our friends (servers) and the terrific restaurant manager, Keren. We knew Keren many years ago as a hostess, but we could tell she had a lot going for her. The resort thought so as well and made her a restaurant manager. She is our friend, now and looks after any detail we might need in any restaurant. One night my wife was particularly fond of the spring rolls that were available on an Asian focused meal. A few days later, she asked if she could have the same spring rolls in another restaurant. Keren said – no problem and they magically appeared at dinner. We would see Keren regularly at Casa las Islas which is the largest restaurant. In English, it is the Island restaurant. Most mornings we would eat there, and we would look for an old friend who has been a server there for more than 9 years. This is Enrique and he is just a pleasure to be around. We love all of the servers and they work in teams. We have known Enrique the longest, so we always look for him. We have known Ismael for more than 5 years and Victor for many years as well. They know us so well that they bring out things before we even order them. My wife makes her own tea and brings it in a bottle. Victor, Ismael, Enrique, Antonio, Conception, Juaquin, and others knew to bring her a large glass of ice so she could have her iced tea. All of these servers know us, they smile and greet us as friends, they exude hospitality. They are wonderful people that are also wonderful servers. We look forward to seeing them daily. When we go to Casa las Islas, we say hi every morning to the charming hostesses, Margarita and Esmerelda. Sometimes Keren would be looking for us and she would check us in. Everyone is smiling beneath their masks. I love a quesadilla in the morning and Isabel was my wonderful cook. Everyone waits in line until she can ask about our order and social distancing is observed. Isabel would give me a big smile and point to the various fillings of the day. Sometimes beef, pork, beans, nopales, vegetables, etc. Cheese is assumed unless you tell her differently. The tortillas are fresh, and Isabel makes the best quesadillas and omelets. Usually at lunch, we would go to the Hacienda Grill, but it was temporarily closed for a few weeks because of the hurricanes. As a result, Keren would arrange lunch at other restaurants, and we could get the Hacienda Grill menu there. It was just another reminder of how the resort staff adapts to weather and adversity. Keren would always tell us what was happening that day and the next (if she knew). Many years back, we came to know the head chef, Oscar. He knew I was adventurous in eating so he offered to make me things to try. One of them was agua chile. It’s quite popular in Mexico but I never heard of it until I tried it. The resort remembered that I liked it and started making it the first day we were there. My wife and daughter both love a Caesar salad and Keren would make sure a special version was served at lunch every day. The presentation of the food was excellent – similar to a 4- or 5-star restaurant. There is real skill in the kitchen. What we were impressed with is that each chef would make a twist on a dish. My agua chile was a bit different every day. Sometimes I would see a black olive in there, other times some jalapenos, other times an avocado. Each chef was putting their special style on the dish. Maybe it was to keep me interested or maybe it was to keep them from being bored. All I know is that I was impressed. For dinner, we would look for our old friends Miguel or Luis. We’ve known them for more than 10 years. We were very glad to see their smiling faces (hidden by masks) and their service was always first rate. Miguel is an “old school” server, and I could see him in a fancy restaurant doing the same thing. He’s remembered our margarita versions from 10 years ago. Luis always tries to make us laugh. He will show up with our margaritas balanced on a tray on his head. Both Luis and Miguel know our preferences and would anticipate them. It is a credit to the resort that they can keep excellent servers for a long period of time. We were very grateful to see Luis and Miguel. We’ve known Beatriz for many years as well. We used to see her as Miguel’s partner regularly. Now she’s earned her way to be a server on her own and we love her. She always has an easy laugh and giggles at our jokes. She is terrific. We met Isaac and were very impressed with his skills. We asked for him several times and he never disappointed. I don’t know how the resort attracts such bright, resourceful and professional people but we love all of them. The resort has an outdoor high-end pizza oven. They make everything fresh and it is wood fired. When the outdoor Hacienda Grill was open, we’d order our pizza first and tell the server we preferred to eat it at the Grill. No problem – was the answer. The chefs would make a delicious personal sized pizza for us and make any substitutions from what was on the menu to suit our tastes. It’s what I would call Sicilian style – a very thin crust with delicious toppings. The resort also has an Italian restaurant (Portobello) and patisserie (Café Paris) and a brand new teppanyaki restaurant (Kotori) which we will try the next time we are there. The Mexican restaurant is Alebrije and we loved seeing Luis, Miguel and Isaac there. It’s a beautiful restaurant with great service. The resort has a rooftop bar with two spas and plenty of seating for La Harencia members. It is a very nice perquisite and we enjoyed Oscar serving us cocktails at sunset. Oscar remembered our drink preferences after one time and we never had to ask for anything again. He was very friendly, professional and attentive. You can tell we enjoyed eating. Let me tell you a little more about the grounds. You know they have a beautiful beachfront that overlooks Cozumel. There are beach beds and loungers all over the place. They even have a private beach if you are a La Herencia member. They have massive pool areas including family, children, and adult areas. We never felt crowded anywhere at a pool. They offer daily fun activities including water aerobics, games, volleyball, towel art, cooking classes, tequila tasting, you name it. The activity director (Anna) was very entertaining and engaging. They have servers roaming around every pool who will bring drinks. We enjoyed Roberto and Antonio who were always there with a smile. We were used to seeing Roberto on the beach where the beach beds are but since the beach beds were rather wet from the hurricanes, he had pool duty. Antonio was very friendly and remembered us every day. The resort have lifeguards and they looked after us when we used the beach beds. Every day, the lifeguard would put towels on our beds (which we could reserve) and tidy up the area for us. I realize that lifeguards are there for safety as well but our lifeguard was so friendly and professional. We’d have to him every day and he’d find us daily and ask how we were doing. They have a Segway tour of the property for an hour. Our tour guide was Christian who was very knowledgeable and entertaining. He took us to the cenotes, nursery and remote areas of the property. If you have never been on a Segway – no problem – he is an excellent teacher as well. They also have catamaran tours for 30 minutes. We had Caesar and Alex as our captains. All we had to do is enjoy the catamaran ride and occasionally duck when the sail came around. You will get wet on this tour but our able bodied captains kept us safe the whole time. Diego ran the kayak tour which starts at one of the cenotes and then traverses one of the rivers. My wife and daughter found the “ceramic lady” (Daniella) who helped them paint their own ceramic art. Daniella is an artist and she would take the finished work home and add dramatic touches of her own to highlight and bring out the colors. She’d then glaze them at home and bring them back the next day. My wife and daughter loved what they created, and it was much better taking that souvenir home rather than buying it at the market. Our room was very comfortable, and housekeeping kept everything spotless and free of germs. In the bathroom, the resort has eco-friendly products you can use including lotion, shampoo, conditioner, body wash and the works. The showers have water flow restrictors which provide plenty of water for our shower but also do not waste it. It’s another example of being sensitive to the environment. We regularly would meet the main Club Hacienda / La Herencia Guest Experience Manager, Andy. She is Italian and she’s somehow “Americanized” her beautiful Italian name to Andy. She is wonderful at her job with a bright smile and a bubbly personality. She would always ask how we were doing. She wanted to hug us but with COVID-19, it was more of a fist bump. She’s a delight. Since we are owners, we asked to see our sales executive Reyna for an update. She apologized for the weather but it’s not her fault obviously. We know her brother Rudy very well who is another executive in sales and takes care of us. I have seen some comments that the sales process is difficult, but we have never seen anything other than professionalism. The salespeople are trying to help us with our investment. They actually lowered our monthly payments just because they got a better deal from the bank. Where does that happen? We’ve purchased fractional ownership at the resort and have upgraded over the years. We would not have upgraded if we didn’t like the resort or the sales experience. This resort is all about hospitality. If you just want to visit and not buy, you can certainly enjoy it. We decided to invest, and our investment has grown over the years. It is an internationally recognized eco-resort. We feel very close to all of the servers, butlers, housekeepers, activities folks, food preparation people, etc. One of the things they tell us as we arrive is “welcome home.” I know it is not our home, but they make us feel so welcome every time we come to stay for a while.
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Date of stay: October 2020
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PRICE RANGE
$183 - $407 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda tres rios hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
255
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Frequently Asked Questions about Hacienda Tres Ríos Resort & Nature Park
Which popular attractions are close to Hacienda Tres Ríos Resort & Nature Park?
Nearby attractions include Playa Punta Esmeralda (4.7 miles), Punta Venado Bike Park (5.0 miles), and Kravans Transportacion y Logistica (5.0 miles).
What are some of the property amenities at Hacienda Tres Ríos Resort & Nature Park?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
What food & drink options are available at Hacienda Tres Ríos Resort & Nature Park?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Hacienda Tres Ríos Resort & Nature Park?
Yes, free parking is available to guests.
What are some restaurants close to Hacienda Tres Ríos Resort & Nature Park?
Conveniently located restaurants include Pavo Real by the Sea, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at Hacienda Tres Ríos Resort & Nature Park?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hacienda Tres Ríos Resort & Nature Park have an airport shuttle?
Yes, Hacienda Tres Ríos Resort & Nature Park offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hacienda Tres Ríos Resort & Nature Park offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Hacienda Tres Ríos Resort & Nature Park?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (7.5 miles).
Does Hacienda Tres Ríos Resort & Nature Park have any great views?
Yes, guests often enjoy the harbor view available here.
Is Hacienda Tres Ríos Resort & Nature Park accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.