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Hacienda Tres Rios

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Hacienda Tres Rios
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4,755 Reviews from our TripAdvisor Community

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Showing 3,216: English reviews
pottstown pa
Reviewed 2 days ago NEW

Hacienda Tres Rios if a beautiful resort but did not quite meet our expectations in a few areas. It in a wonderful location and has a a quiet, unique setting as it's situated in the mangroves and along the cenotes as well as ocean. It offers some free tours for your family such as snorkeling, kayaking, and biking which are...

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Helpful?
Thank LKSPottstownPa
Catasauqua, Pennsylvania
Reviewed 3 days ago NEW

We bought Tres Rios after running through a bunch of timeshares, mostly because of the food. The place is clean, the people who work there are great, the beaches could be better, but it is no problem for us, the pools are fine with towels included and if you have all inclusive, a brick oven pizza joint next to the...

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Helpful?
Thank David M
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

David M, Thank you so much for all your comments about your experience with us, we trully read with attention every detial of it, and we will take action to improve. Regards,

Stafford, Virginia
Reviewed 4 days ago NEW

This is a beautiful resort--great room, beautiful beach, 3 fabulous pools! Lots of nature activities. What sets this resort apart though, is the incredible service. In particular, Laura, at the spa, gave one of the best massages I have ever had! Also, Oscar, our butler was sensitive to our every need. Fernando, our concierge, made sure everything met our expectations....

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Helpful?
Thank PatC06076
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Hola, Thank you for share with us your experience and comments, also for recognize yo our amazing staff mentioned. Will be a pleasure to see you soon again, Regards,

Reviewed 4 days ago NEWvia mobile

So great Ale Benitez great bike ride Oscar great kayak guide Christian sooo helpful when snorkeling for the first time. I hope you will experience their warm personalities. Ask for them! I can't think of too much more nice things to say about my lovely experience bye-bye

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Thank Judy R
Reviewed 5 days ago NEW

This was a great place for the family. The pools were great to swim in and there were many adventure type of activities to participate in. The food and restaurants were all average but the environment of the hotel was amazing. Staff was great and friendly. No big complaints, would love to come back

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Helpful?
Thank BSW1999
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Hola, Thank you of your comments and be sure we will continue to improve in our services. Regards,

Reviewed 6 days ago NEWvia mobile

We bought this timeshare 2011 as a 5 star resort. Our last visit in November 2016 was very disappointing, the shoreline had accumulated seaweed that smelled like mold. My mother in law had a major asthma attack. Paramedics arrived with oxygen and a bill for $650 USD. The food at poolside grill used to serve prawns on a bed of...

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Helpful?
Thank Linda C
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Mrs. Linda C, We appreciate your comments, we read it with attention about all your experience with us, be sure that we will take actions to correct those issues mentioned about service, food and improve to be better, once again let us the opportunity to change and we will so happy that you can give us a second change to...

Reviewed 6 days ago NEW

This was my first time to tresrios, and though there were options galore I decided to enjoy the resort in its entirety. Whether lounging poolside or by the ocean or on the rooftop, the experience was relaxing and rejuvenating. I particularly enjoyed the hospitality of Sergio, Santaigo and Filberto. Their kind hearts, attention to service and congenial nature were what...

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Helpful?
Thank Carmin D
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Carmin D, Thank you on be half of our staff and also the people mentioned, we appreciate your comment and will be a pleasure to see you again soon. Cordially,

Minneapolis, Minnesota
Reviewed 1 week ago NEW

My wife and I stayed at La Herencia for my birthday in November. The room was awesome and the people were great. We had great butlers: Adrian Jaime Rodriguez They were super friendly, happy and took care of every detail. They made sure we had snacks, wine, champagne, beer, cheese and fruit. They really made my birthday special. We had...

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Helpful?
Thank Wade C
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Mr. Wade C, Happy Birthday on behalf of all our staff, Thank you so much for all your comments and for all congratulations and amazing persons who work here. Is Honor to us your visit every time. Our Best Regards,

Gothenburg, Sweden
Reviewed 1 week ago via mobile

Bot even the drink were good, they were included in the all Inc of course, but it seemed to me it was juice with some extract of vodka/rum taste, no alcohol near. Food with no taste whatsoever and the desserts looked nice but totally tasteless. Such a massive disappointment! And the personnel were anything but helpful. Couldn't fix anything in...

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Thank MarkusA83
Halifax, Canada
Reviewed 1 week ago via mobile

This is not a review on the property but a shout out to the hard working frontline staff of this resort. There are many exceptional employees here who do everything to make you feel comfortable and welcome. One stand out individual is our waiter at the Alebrije restaurant last night. From the moment we walked in he was making sure...

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Helpful?
Thank Bob C
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Bob C, Thank you for share your comments, they are so important to us, of course we will send all your congratulations to our great staff. Regards,

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $224 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#30 Top resorts Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Hacienda Tres Rios staff and other travelers.
171 questions
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Questions? Get answers from Hacienda Tres Rios staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All nice. Basically you have to choose if you want near the beach or neat to the center of things”
 of 5 bubbles davidmO4953OE, 3 days ago | Read review
“Rooms on the third floor have a view of the water.”
 of 5 bubbles PatC06076, 4 days ago | Read review
“ocean view rooms are louder with the pool in proximity”
 of 5 bubbles BSW1999, 5 days ago | Read review
“Rooms on the top floor have a good view of the ocean; the trees are starting to grow up and block views of lower floors.”
 of 5 bubbles nicole13211, 1 week ago | Read review
“I would pick a room on top floor”
 of 5 bubbles robindan, 1 week ago | Read review
5 of 5
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