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Hacienda Tres Rios

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Hacienda Tres Rios
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4,591 Reviews from our TripAdvisor Community

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Showing 3,134: English reviews
Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

Room was adequate. Very far from the elevators. But exercise walking to and from worked for us. Room refrigerator was not cold but from our orientation of the green resort we thought was the norm. However we called and got a different fridge and was so much better. Room outlets didn't work but was also rectified. I feel that at... More 

Helpful?
Thank kimtopsarge
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This was my second visit to the playa del carmen area and was by far the best! Thanks to the incredible staff at hacienda tres rios we had a fantastic time. Jorge, Jamie, Rodrigo and Adrian our butlers for the duration of our stay were there to help us every step of the way with what ever we needed. Simply... More 

Helpful?
Thank Brittany H
HaciendaTresRios, General Manager at Hacienda Tres Rios, responded to this review

Dear guest: Thank you for your nice comments, specially about our staff whom we are proud of and thank you on their behalf. We are already looking forward to your next visit. More 

Chaguanas, Trinidad
1 review
5 of 5 stars Reviewed 1 week ago

The place is everything one can want on a vacation . Thanks to the staff for adding that extra touch.special thanks to Esteban Azamar you made our stay there even more memorable. You were very helpful and at times went out of your way to help us ....Much thanks sir.

Helpful?
Thank nicholassingh83
HaciendaTresRios, General Manager at Hacienda Tres Rios, responded to this review

Dear guest: Thank you for your nice comments and for considering Hacienda Tres Ríos a little piece of heaven. It was our pleasure to be your host and we look forward to your next visit. More 

Woodbridge, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

What can I say? It's the perfect place that offers everything you need. The rooms are spacious with amazing views from the balcony. The bed envelops you. If you want to relax and enjoy spa treatment it's there, along with a gym. You can enjoy anything from low level to high level activities within and outside the resort. Yoga at... More 

Helpful?
2 Thank stantoncarolyn
HaciendaTresRios, General Manager at Hacienda Tres Rios, responded to this review

Dear guest: Thank you for your nice comments and for considering Hacienda Tres Ríos a perfect vacation spot. We are glad to learn we were able to fulfill your expectations and are already looking forward to your next visit. More 

Lyndhurst, Ohio
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

This was our second stay at Hacienda Tres Rios. We would like to commend Christian for our kayak tour, Ivonne for our bike tour, and Filiberto and especially Cony at the pool for WONDERFUL service! Highly recommend! Can't wait to go back!! Great food, activities! Lots of fun!!

Helpful?
Thank Anne4829
Jamaica, New York
Level Contributor
72 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Awesome resort with great service. The food was delicious! The Cenotes were beautiful to snorkel and kayak. The Sensory tour was very cool! So many awesome activities: Segway, kayak, snorkel, catamaran... The beach beds were luxurious and comfortable. Don't miss the passion fruit margarita's in the Mexican restaurant. Special Thanks to Valentina and Tanya!

Helpful?
Thank Ksmile2001
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked two rooms for a small, seven day family reunion. With an age range of 2 to 57, we wanted a resort that would appeal to different age groups, and Hacienda met our expectations. We took advantage of the many activities - kayaking with Said and Ivonne, biking with Conrado, and a nursery tour. The pools were great for... More 

Helpful?
1 Thank 766glenna
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I just wanted to let everyone know that this was a fantastic vacation due to the incredible staff throughout the facilities. A special shout out to Jaime, Jorge, Rodrigo and Adrian our butler staff who had to put up with a lot of gringo requests, and miss communications. We can't say enough about the experiences we had there, food, fun,... More 

Helpful?
3 Thank Kellie V
HaciendaTresRios, General Manager at Hacienda Tres Rios, responded to this review

Dear guest: Thank you for your nice comments specially about our staff whom we are proud of and thank you on their behalf. It was our pleasure to be your host and we hope to see you again soon. More 

Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

When we first arrived we were greeted by the bellman and the concierge to take our bags and to offer us a welcome drink. We checked into a beautiful room with a roof top deck and a jacuzzi in the bedroom. We went down to the pool and met a lot of nice people and staff members. The whole week... More 

Helpful?
1 Thank mikemcadams7
HaciendaTresRios, General Manager at Hacienda Tres Rios, responded to this review

Dear guest: Thank you for your nice comments and for considering Hacienda Tres Rios a Paradise. We are glad to learn you were able to enhoy our daily activities program specially designed by our memory makers team and also had the opportunity to take an eco-guided tour to our Tres Rios Nature Park with its 326 acres of pristine tropical... More 

Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Coney was a fantastic server! She works at the large pool and is hands down the best server at the resort. If she saw my drink get a little low she would pop up with a new one. She was extremely friendly and always smiling. We also went kayaking down the cenote and river, Christian was an excellent tour guide.... More 

Helpful?
1 Thank lkennyrn
HaciendaTresRios, General Manager at Hacienda Tres Rios, responded to this review

Dear guest Thank you for your nice comment specially about our staff and the excellent service they provide. We are very proud of them and thank you on their behalf. Come back soon, it will be our pleasure to be your host again. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $232 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#31 Top resorts Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
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