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Hacienda Tres Rios

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4,463 Reviews from our TripAdvisor Community

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Showing 3,083: English reviews
Trinidad and Tobago
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

This all inclusive trip was my first visit to Mexico. The Xcaret day out was great and in reflection, I thought that I really needed 2 days in order to truly appreciate it in it;s entirety. If you visit Mexico, Xcaret is a definite must.

Helpful?
Thank GregorioTorreo
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

The time my parents, twin sister and I spent there was amazing. The kayak tour was really enjoyable with Alejandra, Leo,and Andrés. They were energetic, fun, and patient. The same with the bike tour with Christian who has a great sense of humor where we all shared several hearty laughs. They all remembered our names and would say 'hi' whenever... More 

Helpful?
Thank Calyssa F
Fishers, Indiana
1 review
5 of 5 stars Reviewed yesterday NEW

Great time with family and friends, the place looked great with recent renovations. The staff were all wonderful in all service areas. The food and beverage selections were great, they had something for every type of eater. We own the highest membership and can't wait until the next visit. By the way, Sosefina in the spa was wonderful, gave a... More 

Helpful?
Thank tmontele
Los Angeles, California
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed at that beautiful hotel, from May 21st to the 28th this year. The hotel's personnel, from the people at the counter, the concierges, cooks, waiters and waitresses, to the people that cleaned our rooms and the facilities, even the gardeners were, is the real reason we keep going back, they are the ones who make it all happen,... More 

Helpful?
Thank Teresa M
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

My family and I had a great experience at Tres Rios. The staff was very friendly and service was great. Luisa gave us our drinks at the beach and she was very happy to help us throughout the day. Glendi was very good to us in the pastry shop, she was always polite to us and kind time after time... More 

Helpful?
Thank dhh811
San Francisco, California
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We were just there for the weekend and stayed in the basic mangrove suite. I'll try and include information that has not already been shared. First, the highlights: The Segway tour was awesome. At $27, it was worth it for a tour of the cenotes on site. This was the best part of our stay. Our 7 and 11 year... More 

Helpful?
1 Thank EveryMinuteCounts
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

The worst service and food ever, I truly don't recommend this facility for families with English speaking as a main language, most of the staff speaks only Spanish with no or limited English language ability. The concierge service at this hotel is key as you need it for almost all reservations and main attractions they are not friendly. Service should... More 

Helpful?
1 Thank Mzakarni
Marshall, Missouri
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Had a great vacation with the family. Had a lovely waitress, Louisa by the beach and had a great sailing expedition with Carlos. Friendly staff! The river was refreshing and cool. Enjoyed the clear clean water with Estaban on a kayaking trip.

Helpful?
Thank Bigmomma020
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great staff, food & amenities.There was something for everyone in my family ages 7 to 50 years old. Snorkeling; bike tour; parasailing; scuba lessons by the pool; segway tour; kayaking; Sense Adventure (Thank You Mirza, Gerardo & Ingeborg) or simply relaxing by the pool or beach with the endless drinks. My family found no real need to leave the resort... More 

Helpful?
Thank Kaylee R
HaciendaTresRios, General Manager at Hacienda Tres Rios, responded to this review

Dear guest: Thank you for taking the time to share your experience at Hacienda Tres Rios. We are glad to learn you were able to enjoy our daily activities program and took advantage of our eco-guided tours to our Tres Rios Nature Park. Come back soon, it will be our pleasure to be your host again. More 

Illinois
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Tres Rios amazing. Our family was 12 of us Grandparent, Sons and their wives and 6 (grandkids ranging from 20-11). The rooms was amazing we had 2 - 2 bedrooms suites that worked out perfectly. It was very hot last week while we where there so pools was very nice we liked that there was a lot of space and... More 

Helpful?
1 Thank Sandy-Ken-Steve-Gail
HaciendaTresRios, General Manager at Hacienda Tres Rios, responded to this review

Dear guest: Thank you for taking the time to share your experience at Hacienda Tres Ríos. We are glad to learn you had a wonderful family vacation and were able to enjoy our gastronomic offer as well as our daily activities program. The river mentioned in your comment is Rio Selva. Come back soon, remember your Mexican private retreat is... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Breakfast
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $219 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Tres Rios 4*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#29 Top resorts Hotel in Playa del Carmen
#37 Luxury Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
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