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Hacienda Tres Rios

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Hacienda Tres Rios
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4,541 Reviews from our TripAdvisor Community

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Showing 3,116: English reviews
Vancouver, Canada
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

This is the 3rd time we have been back to Hacienda. We were disappointed (again) with the way our reservation was dealt with. Our reservation was booked through Sunset Group (the marketing company for the Hotel) 5 months before our arrival and yet when we arrived we were given the wrong suites. It was only after escalating our complaints were... More 

Helpful?
Thank jennkarv
Montreal, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

We will cherish memories of our last stay at the Hacienda for a long time. My husband and I were there August 8 to 16, 2016. Everything: the food, the facitilies, the service and the activities were perfect. Thanks to Gina from the hotel management; Esteban, Conrad, Alejandra, Alejandro, Leo, Said from the activities group; Santiago, pool waiter; Claudio buffet... More 

Helpful?
Thank chantal798
A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW via mobile

I definitely enjoying my vacation at the Hacienda Tres Rios. The food is great! The restaurants are amazing! The tours are wonderful! This morning I met Alejandra and she is a great tour guide! We visited all the senotes and she is exceptional with her knowledge of area. Great job Alejandra!

Helpful?
1 Thank A TripAdvisor Member
Haciendatresrios, General Manager at Hacienda Tres Rios, responded to this review

Dear guest: Thank you for your nice comments. We are glad to learn you had and amazing time at Hacienda Tres Ríos. We invite you to come back soon, it will be our pleasure to be your host again. More 

Philadelphia, Pennsylvania, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Oscar Orbe, the general manager of the hotel is always walking the grounds interacting with guests ensuring their stay is exceeding their expectations. He and his staff have high service standards that ensure a vacation is relaxing and full of opportunity to enjoy time away in a beautiful Eco-park. The Kakao beach club team of Giovani, Tania, Roberto and Francisco... More 

Helpful?
Thank FinnRuns630
Haciendatresrios, General Manager at Hacienda Tres Rios, responded to this review

Dear guest: Thank you for your nice comments, specially about our staff whom we are proud of and we thank you on their behalf. Come back soon, it will be our pleasure to be your host again. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

This hotel is very relaxing , and very good for complete familie. Very nice room, we had an upgrade for free , that was amazing , because the room was a suite with jacuzzi " nice" . And very clean and new. The pool is a little bit small , the one that is for everybody. they have another one... More 

Helpful?
Thank xiomara m
Haciendatresrios, General Manager at Hacienda Tres Rios, responded to this review

Dear guest: Thank you for your nice comment and your feedback. We are glad to learn you were able to enjoy our daily activities program and also took part of our eco-guided tours to Tres Rios Nature Park with its 326 acres of pristine tropical rainforests intersected by three winding freshwater rivers. Tres Ríos is home to ten cenotes (cave-like... More 

Cancun, Mexico
1 review
4 of 5 stars Reviewed 1 week ago NEW

Alex Ramos at Concierge Team and Alejandra who was part of the activities team ( kayaking) really contributed to making our stay memorable. Thanking Alex especially for facilitating our day trips - very well organised and professional.

Helpful?
Thank zadam957
Haciendatresrios, General Manager at Hacienda Tres Rios, responded to this review

Dear guest: Thank you for choosing Hacienda Tres Ríos. We are glad to learn you had a memorable stay. Come back soon, it will be our pleasure to be your host again. More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed here from August 13-20, 2016. We are members and this was our second time to stay at Hacienda Tres Rios, front desk staff was so helpful, Andy and Keren greeted us all with a big smile. They made our check-in process run smoothly and made our extra requests possible. Shout outs to all these people who did an excellent... More 

Helpful?
1 Thank A TripAdvisor Member
Haciendatresrios, General Manager at Hacienda Tres Rios, responded to this review

Dear guest: Thank you for choosing Hacienda Tres Ríos to celebrate your wedding anniversary and birthdays. It was our pleasure to be your host and we are already looking forward to your next visit. More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Service was extraordinary by Antonio Cesar in Porto Bello as well ad Carlos Luis Pat Moo in the AyN Restaurant Iskas. These men were so attentive and extremely professional. Thank you gentlemen. ALSO, we were delighted with the service and smiles of Melin in the coffee/sweet shop each day as we had our afternoon teas and also Lissette, a special... More 

Helpful?
Thank Marilyn-and M
Haciendatresrios, General Manager at Hacienda Tres Rios, responded to this review

Dear guest: Thank you for your nice comments, specially about our staff whom we are proud of and thank you on their behalf. We are already looking forward to your next visit, it will be our pleasure to be your host again. More 

Carson, California
2 reviews
5 of 5 stars Reviewed 1 week ago

my husband my two boys and I had an amazing time! We wish we could have stayed longer. They have awesome staff members like lissette and Diego from the sports bar and Esteban who was part of the shows and entertainment. The rooms are very spacious and my boys love the 24 hour room service. They played good music and... More 

Helpful?
Thank neyney11
HaciendaTresRios, General Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for taking the time to share your experience at Hacienda Tres Ríos. We are glad to learn we were able to fulfill your expectations. Next time you visit us remember to live a Ya'ax Che Spa Experience and treat yourself to signature treatments that combine modern spa technology and ancient Mayan wisdom. Come back soon, it... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I recommend any traveller who likes to travel comfortably and likes a quality experience or appreciates luxury to not be fooled by the nice looking pictures of this hotel The food is HORRIBLE, the service and attitude of the personnel is mediocre and the grounds nor the rooms do not look anywhere as good as they seem in the pictures.... More 

Helpful?
Thank Juan S
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $240 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#30 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
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