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Hacienda Tres Rios

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5,070 Reviews from our TripAdvisor Community

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Montara, California
Reviewed yesterday NEW

My husband and I just returned from a week at Hacienda Tres Rios. What a disappointment! We have been going there for about 7 years and were so impressed the first visit, that we bought into a timeshare. Our next few visits were very nice. The level of service was very high and the resort beautifully maintained. During other visits...

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Thank jeanik2014
Reviewed yesterday NEW

You have to go and get a spa treatment when you arrive at this beautiful resort. I had a spa treatment with a very nice lady named Adela and my daughter had a treatment with Laura. They were so very professional and caring. They did a wonderful job on our treatments. I needed it so badly, with the hustle and...

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Thank Selina M
Manhattan Beach, California
Reviewed 2 days ago NEWvia mobile

What a beautiful place! Great weather, great people, great water! Awesome place if your into water sports, running around shopping or eating! Or just chilling by the pool or beach/ cenotes (awesome) relaxing with your favorite beverages!! Speaking of beverages, Filberto was very nice! He was fast friendly and efficient while keeping the drinks flowing while we were relaxing by...

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Thank Frenchopolis
Reviewed 2 days ago NEWvia mobile

Nice place. Really comfortable rooms. Good service. Real all included. Free wifi. Car rental office in The hotel. Free parking lot. Big pool. Activities for all members of the family. My little girl was so happy in the kids club. Oh, the most important... ecofriendly. Amazing vacations. They don't have free airport transportation.

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Thank Margarita G
Reviewed 3 days ago NEWvia mobile

We had a segway tour with Alejandro who was amazing! He clearly loves his job and was so nice and helpful to us. We had a bad experience with the front desk staff who repeatedly forgot to book in our tours and Alejandro still made a point of accommodating us and showing us around. Definitely recommend this tour!

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Thank Cassie P
Surrey, Canada
Reviewed 3 days ago NEW

We stayed at Hacienda Tres Rios from March 18-26 and had the most amazing time. The pools were awesome, cool but refreshing. The location was beautiful, well landscaped and manicured. The staff were the kindest, particularly Diana Olivares at the pool bar, Carla at the pool bar, Raphaell the pool butler, and Luis de la Cruz. The kindest, friendly, and...

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Thank DMikl
Reviewed 3 days ago NEWvia mobile

The kids club was absolutely fantastic Lillian the leader spoke good English and Janet were very good with the kids lots of different activities for the kids to participate which they thoroughly enjoyed which gave me and wife some time to ourselves and do something different. Just wanted to mention Enrique,Sanchez and Avelavdo during the breakfast service in the restaurant...

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Thank Richie R
Cheyenne, WY
Reviewed 4 days ago NEW

Traveled to HTR March 25-April4, this was our third stay here. We arrived late on Saturday evening, so check in was pretty quick and were escorted right to our room. Our room was very clean and in a very quiet location, which we loved. We had a jacuzzi tub on our balcony which our 9 year old loved!!! Our days...

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Thank hannahon
Vermont
Reviewed 6 days ago NEW

This was our first visit to Hacienda Tres Rios as new Herencia members. We have been members of their sister resort Royal Sunset for 15 years. The resort is beautiful, and the surroundings of flora and fauna are wonderful! This is an eco resort that takes great care in preserving and caring for the nature surrounding it. For the most...

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Thank misspiggyVermont
New Jersey
Reviewed 6 days ago NEWvia mobile

What a great place! The food was wonderful - healthy options. Never a wait at the restaurants and no reservations. Wonderful kids club kept our children happy... they even had their own party on the riverside one night. Lots of activities (all free!): snorkeling in the river, cenote swimming, cycling, yoga, kayaking, catamaran sailing! The beach was wonderful for us....

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2Thank jonahtravels
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Free Internet
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $211 - $644 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Hacienda Tres Rios staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had a room facing the mangroves and it was quiet and peaceful.”
DMikl, 3 days ago | Read review
“Rooms are very large, mangrove view rooms are very private and lots of birds and wildlife.”
385sherriw, 1 week ago | Read review
“Ask for a room on the top floor the views are amazing.”
dutchdecor, 1 week ago | Read review
“Ask for ocean view/but even the ones with jungle have partial ocean view.”
234debb, 2 weeks ago | Read review
“Heard rooms on level three are the best but did not get.”
chrax1234, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question