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Hacienda Tres Rios

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Hacienda Tres Rios
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4,841 Reviews from our TripAdvisor Community

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Showing 3,269: English reviews
Lower Burrell, Pennsylvania
Reviewed 5 days ago NEW

I have not been to this resort yet, but just had a disappointing experience with their all- inclusive department. I was calling to find out how to prepay my all-inclusive fees. Was on hold for 14 minutes and then call was cut off. I called back immediately and was told that I would have to call back during normal business...

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3Thank tjcmdc
Reviewed 5 days ago NEWvia mobile

Firstly, I never intended to complete a Trip Advisor review for this holiday and so I apologise for the family photographs but I did not take any of Just rooms etc! But hopefully they still give you an idea of what the hotel has to offer and how beautiful its grounds are. We spent a week at Hacienda Tres Rios...

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2Thank Trib E
Frisco, Texas
Reviewed 5 days ago NEW

The resort was beautiful and very relaxing. To make it even better, were the employees at the resort. They all wanted to make our stay amazing and it showed. One server in particular, Miguel, made sure that we had what we needed. As we go to know him, he would bring out our favorite appetizer before we even asked for...

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Thank Padres72
Cleveland
Reviewed 6 days ago NEW

We stayed in Tres Rios few times. We normally go there in January after Holidays are over. It's a nice resort in nature park that is built around three rivers. Besides of spending time on the beach or near the pool, you can kayak on two rivers, snorkel, go to swim in senote. The company is very sensitive about saving...

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Helpful?
Thank dmargolina
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Hello, Thank you for staying with us, and for your comments, we are so happy and please do not forget to come back. Regards,

Reviewed 1 week ago via mobile

Had an awesome time here at Hacienda, the highlights where the Sensory Tour and the Bicycle Tour which were included as part of the all inclusive. The bicycle tour host was energetic, informative and lets us know so much about the cenotes and the mangroves. The Sensory tour was surprisingly good! The host took us on a journey that at...

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Thank Shane G
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Shane G, We appreciate your comments, thank you for share your opinion. Our Best Regards,

Fort Lauderdale, Florida
Reviewed 1 week ago

Well really bad hotel, the pool for kids is to shallow, my daughter is 9, is not a place for kids, they have a adult pool but I was not able to use because need to be 18 plus, the breakfast I always ask please no oil in my omelet, was dropping oil, not good, I really don't recommend, far...

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4Thank Monica K
Brampton, Ontario, Canada
Reviewed 1 week ago via mobile

The best guy ever..el señor Ajifowoke Raphael by the pool in Tres Rios is the best ever pool concierge in the Mayan Rivera ever! He will make your vacation unbelievably fantastic with all his amazing connections and experiences in this beautiful resort! We will be back purposely because of him and his love of this place.

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Thank Paolo D
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Paolo D, We appreciate your comments and be sure that Raphael will be so happy too, he is amazing staff. Our best regards and we hope to see you soon, Regards,

Duluth, Minnesota
Reviewed 1 week ago via mobile

Resort is beautiful! The best part is the ocean/cenotes. Beautiful clear blue water that's safe and clean. River we snorkeled on was perfect. As for accommodations, nice size rooms with balconies. Very clean. Restaurants/food options were good. Lots to choose from. For sure eat at the Japanese restaurant. Absolutely amazing. Also. The coconut shrimp at the Grill is awesome. Service...

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1Thank Mnfamilyof3
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Hola, Thank you so much for share how was your staying with us, your opinion help us to improve in our services. Our best Regards,

Reviewed 1 week ago

Coconut Divers is located by the pool closest to the ocean. Great service and opportunity to SCUBA dive right from the resort. There are several dive sites within 15 minute boat ride from Tres Rios, the closest being a 3 minute ride straight out from Tres Rios. We saw more fish at the first dive site than one week diving...

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1Thank Steve S
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Steve S, We appreciate your comments was a honor to have with us, we will waiting you back. Regards,

Milwaukee, Wisconsin
Reviewed 1 week ago

I traveled to Hacienda Tres Rios 2 months after a total hip replacement, still sometimes using my walker. My concerns about this trip proved unnecessary. The resort has ramps between all buildings, restaurants, and pools. Showers in all rooms have a grab bar, but I told Miguel Jordan,manager of guest relations, that I was still uncomfortable showering. He promptly sent...

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2Thank beachbeauty2017
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Hello, Thank you so much to share your opinion and let us know how was your experience because help us to improve in our services. Sincerely,

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $209 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#31 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Hacienda Tres Rios staff and other travelers.
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Questions? Get answers from Hacienda Tres Rios staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Dark room, we couldn't sleep with the noise of the a/c, horrible all inclusive”
 of 5 bubbles monicak484, 1 week ago | Read review
“All rooms have great views but to ensure a clear view of the water, ask for rooms on the upper floor.”
  • Newly renovated 2 queen bed room
  • Newly renovated 2 queen bed room
  • Large deck off room on ground floor
  • Huge bathrooms
 of 5 bubbles KMacLennan, 1 week ago | Read review
“Rooms 1001 1101 1201 or the top floor have the best ocean view!”
 of 5 bubbles 703ashleys, 1 week ago | Read review
“Top floors are best”
 of 5 bubbles DickL907, 2 weeks ago | Read review
“best views and awesome locations for private events”
 of 5 bubbles patriciadz7, 2 weeks ago | Read review
5 of 5
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