Piedra de Agua Hotel Boutique

Piedra de Agua Hotel Boutique

Calle 60 498 Centro, Between 59 and 61, Merida 97000 Mexico
Traveler (363)
Our bed in 305
Room & Suite (159)
Desayunador at the Piedra de Agua Hotel Boutique
Dining (67)

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About

3.5
#57 of 144 hotels in Merida
Location
4.8
Cleanliness
4.1
Service
4.2
Value
3.9
Welcome to Piedra de Agua, a Boutique hotel with such a colonial style, located in the heart of the historic center of Mérida, just a few steps away from the iconic Cathedral of Saint Ildefonso and the Main Square, it will be the ideal spot for an unforgettable stay With renovated facilities for your comfort and preserving its architectural style, we invite you to discover the magic of Yucatán while we take care of every detail of your stay. Start an adventure that you will remember for the rest of your life by making us part of it.
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Property amenities
Valet parking
Free internet
Pool
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Spa
Paid public parking nearby
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary welcome drink
Outdoor dining area
Wine / champagne
Poolside bar
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Makeup services
Massage
Neck massage
Baggage storage
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Cable / satellite TV
Complimentary toiletries
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Flatscreen TV
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Historic Hotel
Languages Spoken
English, French, Spanish

Location

Calle 60 498 Centro, Between 59 and 61, Merida 97000 Mexico
Name/address in local language
480Reviews6Q+A57Room tips
Traveler rating
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Detailed Reviews
David W wrote a review Jan 2023
Romsey, United Kingdom119 contributions107 helpful votes
3.0 of 5 bubbles
A hotel that advertises itself as boutique. It sits on Calle 60, just off the north side of the Plaza Grande. The main entrance is modest, sitting between tourist travel shops and bureaux de change. But on getting beyond the utilitarian reception desk, there is a loverly airy atrium leading through to a small garden, pool and restaurant where breakfast is served. We had a small double room overlooking Calle 60 with a small balcony. The room really was very small with little space for anything, and with a proportionately tiny bathroom. The street-fronting aspect gave some natural light but the street also gave much traffic noise from 5am, enough to wake us. The saving grace was that the square did fall quiet by 11pm. Service was perfunctory but adequate. Continental breakfast was barely adequate and is not recommended; the full breakfast looked better value.

Overall a great location, but boutique only in style, image and price. Service and room were barely adequate.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlos Fernández Gordoa, Propietario at Piedra de Agua Hotel Boutique
Responded Mar 27, 2023
Dear Davidfromromsey, We would like to thank you for expressing your opinion. We deeply regret not satisfying your expectations during your stay at our hotel. We value feedback on your part, as it allows us to make improvements and helps us maintain high standards in our service and facilities. I will personally make sure all we work here receive this feedback and improve our attention to our guests. Should you consider giving us a second opportunity to us do not hesitate to contact us directly

. Sincerely,

 General Management
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AliBug wrote a review Apr 2021
Charlotte, North Carolina1,658 contribution464 helpful votes
+1
3.0 of 5 bubbles
This is a gorgeous hotel right smack dab in the middle of everything! But. You hear everything. The noise comes up from the streets and sounds like it's directly in your room. I have no idea how a property would even remedy this. And, if you're a city dweller, this may not bother you at all. I had difficulty sleeping. I would have used my sound machine app on my phone, but needed wifi to do so and the wifi would never connect. The tv also did not connect. I realize we're in this lovely town and should be out site seeing, but there are down times and we're accustomed to having these little conveniences at hand. The staff was incredibly nice. We checked in and they had us for two nights; however, we only booked on line for one. We went to the room and it was the wrong one. We went back to the front desk and they immediately admitted they had made the mistake and promptly had a bellman move our luggage. No attitude at all. I really appreciated that. Another time the front desk went to great detail to refer us to a breakfast place. So, I don't want to knock a place for sound structure. The tv and wifi could use some fixing. But, our room was spectacular with two doors that opened up over the street (could be why so loud) and the common area of the hotel is simply stunning.
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Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlos Fernández Gordoa, Propietario at Piedra de Agua Hotel Boutique
Responded Apr 19, 2022
Dear valued guest, Thank you very much for leaving your comments regarding your experience, your opinion is very important to us, as it helps us to improve our service and facilities. We deeply regret not being able to comply with your expectations and truly hope for the opportunity to welcome you once again In the future. In case you decide to visit us again do not hesitate to contact us directly to: infopiedradeagua@gmail.com WhatsApp 9999242300 Sincerely,
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Swatar wrote a review Aug 2022
Island of Malta, Malta749 contributions97 helpful votes
+1
4.0 of 5 bubbles
This is a lovely hotel, just a few paces away from the central plaza in Merida - location is definitely 10/10. The hotel is full of Mexican character, housed in a very old building with high ceilings. Generally the hotel was clean and was a truly enjoyable stay.

On a less positive note, a couple of things:

1. There is no lift which in truth does fit in with this type of building. However, when one needs to carry their luggage to the top floor, it is a slight inconvenience.

2. Breakfast - there were always a handful of people to serve, and since breakfast is served on order, one would expect a quick turnaround. On one of the mornings, we were down early and ordered a pretty simple breakfast which took 1 hour to come. Breakfast staff definitely needs reinforcements or improvements.

Otherwise the staff were helpful and overall we really enjoyed our stay.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlos Fernández Gordoa, Propietario at Piedra de Agua Hotel Boutique
Responded Sep 5, 2022
Dear Swatar, Thank you very much for taking the time to write this comment about your recent stay with us. We appreciate every single detail you just mentioned in your review. We hope for the opportunity of being your host again and feel free to contact us directly for any future visit or in case you are recommending our place to another person. Sincerely,
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Adel Gawdat wrote a review Jan 2020
Seattle, Washington20 contributions20 helpful votes
5.0 of 5 bubbles
All of Central Merida feels like one big museum. Everywhere you look you will see beauty, authenticity and creativity. Piedra is no different, old and well maintained building you will be glad to call home for a few days.

The rooms have high ceilings, giant old wooden doors, patterned tiles, and in my case a small charming balcony where you can get a glimpse of the cathedral and people passing along the busy street. The rooms surround a gorgeous indoor courtyard decorated by modern artist’s paintings and metal art.

The building prepares you for the beauty you will see all around Mérida, and the staff will make you feel at home. The reception and restaurant staff is very professional, friendly and patient with my very weak Spanish speaking skills.

This is not a luxury hotel, it’s just very engaging. I would definitely stay there again because of the kind staff, beautiful building, and great location. It’s a comfortable and engaging experience, not a pampered one.
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlos Fernández Gordoa, Propietario at Piedra de Agua Hotel Boutique
Responded Apr 19, 2022
Dear valued guest, Thank you very much for leaving your comments regarding your experience, it was a great pleasure to serve you. We hope to welcome you once again In the future. Have a great day. In case you decide to recommend us to family or friends, please contact us directly to: infopiedradeagua@gmail.com WhatsApp 9999242300 Sincerely,
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Gentle Reader wrote a review Feb 2022
NYC12 contributions12 helpful votes
5.0 of 5 bubbles
Actually loved this hotel! It’s an old (1855?) hotel that has been well renovated with a lovely, quiet pool and courtyard in the back. Generally good showers, comfortable beds, well appointed and reasonably quiet (the rooms facing Calle 60 can be noisy, but you get a small balcony to compensate). One of the hidden pluses was the restaurant which was uniformly good for any meal we had there. There were other guests, but it generally felt like we were in a large, private home. The staff was lovely and extremely accommodating (shout-out to Pilar, the excellent manager!). Highly Recommended!
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Date of stay: March 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlos Fernández Gordoa, Propietario at Piedra de Agua Hotel Boutique
Responded Mar 4, 2022
Dear GentleReader, Thank you very much for taking the time to write this comment about your recent stay with us. We appreciate every single detail you just mentioned in your review. We hope for the opportunity of being your host again and feel free to contact me directly for any future visit or in case you are recommending our place to another person feel free to share my contact details. Sincerely, Pilar Pérez Montaño hotelpiedradeaguamerida@gmail.com
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kdsafford wrote a review Nov 2022
Richmond, Vermont61 contributions17 helpful votes
+1
5.0 of 5 bubbles
We needed a hotel for a one night stay in Merida and Piedra De Agua was perfect. Located right in the heart of Centro - less than 200 yds from the Cathedral - you are within walking distance to everything you could need or want. The lobby is beautifully decorated and very inviting. The rooms, while smallish, are tastefully appointed and immaculately clean. But the courtyard was the highlight for us. We arrived late after a long day of travel, but at the prompting of front desk clerk Israel (who was extremely helpful), we decided to enjoy a nightcap and some appetizers before retiring to our room. It was a beautiful night to sit outside under the stars, watching the palm trees sway in the gentle breeze, while listening to some terrific live music. Highly recommend this hotel.
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Date of stay: November 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: We stayed in Room 206 overlooking Calle 60. It offers a cute little balcony.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlos Fernández Gordoa, Propietario at Piedra de Agua Hotel Boutique
Responded Nov 28, 2022
Dear Kristy S, Thank you very much for taking the time to write this comment about your recent stay with us. We appreciate every single detail you just mentioned in your review. We hope for the opportunity of being your host again and feel free to contact us directly for any future visit or in case you are recommending our place to another person. Sincerely,
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Barry wrote a review Dec 2022
Brooklyn, New York6 contributions1 helpful vote
1.0 of 5 bubbles
Central location, pleasant staff and nice common areas. But I am afraid the bad far outweighed the good.
The rooms that abut the street (the majority in the hotel) are not properly soundproofed and the traffic/street noise makes it nearly impossible to get any sleep (or peace) until well after midnight. And even then you will hear motorcycles and trucks throughout the night.
Further, as several others had mentioned, the plumbing is, shall we say, temperamental. You may get hot water and then again you may not.
We also had a light in our room that would spontaneously turn on throughout the night regardless of how many times we turned it off.
With all of this, the manager refused to give us any reasonable compensation .
If you go there, make sure you ask for an interior room and hope that you get lucky with the plumbing and poltergeist lighting. Better yet, find yourself another hotel as there appear to be many nice ones in the area.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlos Fernández Gordoa, Propietario at Piedra de Agua Hotel Boutique
Responded Jan 11, 2023
Dear Mr. BJP4444, We would like to thank you for expressing your opinion. We deeply regret not satisfying your expectations during your stay at our hotel. We value feedback on your part, as it allows us to make improvements and helps us maintain high standards in our service and facilities. I will personally make sure all we work here receive this feedback and improve our attention to our guests. Should you consider giving us a second opportunity to us do not hesitate to contact us directly

. Sincerely,


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Kat A. wrote a review Aug 2022
4 contributions
5.0 of 5 bubbles
Without doubt the best hotel in Mérida! Besides being extremely beautiful and unique, the location is absolutely not to compete with. It's walking distance to everything in the city and they sell amazing private tours as well! We went on two tours and they were just fantastic, and the freedom of having you own driver is what really made the difference. We even got our delicious breakfast to go since we wanted to leave early.

We stayed in the master suite which was a truly beautiful and spacious room with everything you need. The service was brilliant and all of the staff were super helpful. The same goes for their restaurant which has some of the best food we ever had and awesome cocktails as well (to very reasonable prices I must add)!

The only problem about this hotel is that you don't want to leave.. Ever🙈

We thank you so much for one of the best experiences, we will definitely be back🤩
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlos Fernández Gordoa, Propietario at Piedra de Agua Hotel Boutique
Responded Sep 5, 2022
Dear Katrineattrup, Thank you very much for taking the time to write this comment about your recent stay with us. We appreciate every single detail you just mentioned in your review. We hope for the opportunity of being your host again and feel free to contact us directly for any future visit or in case you are recommending our place to another person.
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Report response as inappropriate
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Libby H wrote a review Jan 2023
15 contributions1 helpful vote
1.0 of 5 bubbles
Have you heard the expression, “If you put lipstick on a pig, it’s still a pig”? That perfectly describes this dump. Sure, as you enter the main area, it is visually arresting but that’s where it ends. Inside the rooms (I was moved once) the bathrooms wreak of sewage, the drains constantly gurgle and the walls are filthy. There are no desks as promised in the description and there are no drawers to put your clothes, so you have to live out of your suitcase. The doors to the balconies don’t close all the way so mosquito’s get in and they bite. Also, the main road (Calle 60) is right below your window and even great earplugs couldn’t drown out the loud trucks, motorcycles etc. Mid-week they tried to offer me a window-less room but I just couldn’t do it. I came for sun! I finally had to move out (found a WAY better place) and although they told me they would refund me, they totally lied and completely ripped me off so I am out a lot of money. The food was bad and now that I’ve had a much better experience my second week, elsewhere, I can tell you there is so much better food/drinks everywhere in the city. Do not be fooled by their photos and do not waste your money here!!!
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlos Fernández Gordoa, Propietario at Piedra de Agua Hotel Boutique
Responded Mar 27, 2023
Dear Libby H. We would like to thank you for expressing your opinion. We deeply regret not satisfying your expectations during your stay at our hotel. We value feedback on your part, as it allows us to make improvements and helps us maintain high standards in our service and facilities. I will personally make sure all we work here receive this feedback and improve our attention to our guests. Should you consider giving us a second opportunity to us do not hesitate to contact us directly

. Sincerely,

 General Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yoru CC wrote a review May 2022
Mexico City, Mexico7 contributions
5.0 of 5 bubbles
The setting, terraces and gardens give the hotel an extraordinary freshness despite being located in the historic center of Mérida. The food is extraordinary with a wide selection of Yucatecan dishes that are the delight of foreigners and locals. Sunday breakfasts are a pleasure, not only because of the food as I mentioned before, but also because of the Yucatecan regional music and dance show that accompany the diners in the large patio of the mansion. If something could be missing, the hotel is located precisely in the center of beautiful Merida, it has become my favorite place to get to the White City.
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Date of stay: May 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlos Fernández Gordoa, Propietario at Piedra de Agua Hotel Boutique
Responded Jun 3, 2022
Dear Mr. Colin C. Thank you very much for taking the time to share with us your experience of your recent stay with us. We appreciate every single detail you just mentioned in your review. We hope for the opportunity of being your host again and feel free to contact me directly for your future visits, in case you are recommending our place to another person feel free to share my contact details. Sincerely, Pilar Pérez Montaño hotelpiedradeaguamerida@gmail.com
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Report response as inappropriate
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babsterbrown asked a question Oct 2016
2 contributions3 helpful votes
Do you offer airport transportation?
Answer from Edgar R
176 contributions24 helpful votes
I think they don´t offer directly the service. I recomend the UBER application, it's easier and less expensive than local taxis.
SGA32 asked a question Dec 2019
Zaragoza, Spain39 contributions16 helpful votes
Tiene spa?
Answer from Pilar Perez
Merida, Mexico4 contributions1 helpful vote
Hola buenos días, si contamos con servicio de spa
fgrseel asked a question Sep 2018
97 contributions28 helpful votes
Tiene estacionamiento??
Answer from Ralpuche
Chetumal, Mexico132 contributions136 helpful votes
No tiene
kdsafford wrote a tip Nov 2022
Richmond, Vermont61 contributions17 helpful votes
5.0 of 5 bubbles
"We stayed in Room 206 overlooking Calle 60. It offers a cute little balcony."
Read full review
François-Xavier D wrote a tip Nov 2022
Paris, France3 contributions2 helpful votes
5.0 of 5 bubbles
"room on the street can be noisy"
Read full review
Gina C wrote a tip Nov 2018
Wausau, Wisconsin20 contributions6 helpful votes
5.0 of 5 bubbles
"Next time we are going to chose the exterior King rooms or spring for the presidential suite."
Read full review
olddoggie4 wrote a tip Mar 2018
Mazatlan, Mexico15 contributions27 helpful votes
3.0 of 5 bubbles
"Do a visual check of the room before deciding which one."
Read full review
Robert Y wrote a tip Feb 2018
Tucson, Arizona103 contributions78 helpful votes
4.0 of 5 bubbles
"Ask for a room in the rear of the hotel."
Read full review
Not the right property for you?
There are more places to choose from in the Merida area.
PRICE RANGE
$140 - $179 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaYucatanMerida
NUMBER OF ROOMS
20
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PIEDRA DE AGUA HOTEL BOUTIQUE $143 ($̶2̶3̶2̶) - Updated 2024

Frequently Asked Questions about Piedra de Agua Hotel Boutique
Which popular attractions are close to Piedra de Agua Hotel Boutique?
Nearby attractions include Plaza Grande (0.09 miles), El Palacio de Gobierno (0.03 miles), and Cathedral de Mérida (0.06 miles).
What are some of the property amenities at Piedra de Agua Hotel Boutique?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Piedra de Agua Hotel Boutique?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Piedra de Agua Hotel Boutique?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Piedra de Agua Hotel Boutique?
Yes, paid public parking nearby, secured parking, and valet parking are available to guests.
What are some restaurants close to Piedra de Agua Hotel Boutique?
Conveniently located restaurants include La Bierhaus Centro, Picheta, and Terraza Piedra De Agua.
Are there opportunities to exercise at Piedra de Agua Hotel Boutique?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Piedra de Agua Hotel Boutique?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Piedra de Agua Hotel Boutique?
Many travelers enjoy visiting El Palacio de Gobierno (0.03 miles), Pre Hispanic Town Of Uxmal (3.7 miles), and Pasaje Picheta (2.0 miles).
Does Piedra de Agua Hotel Boutique have any great views?
Yes, guests often enjoy the city view available here.
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