My husband and I stayed two nights at this beautiful hacienda. We appreciated the friendly and courteous service we received from Ricardo at reception. Our room was tastefully decorated and the bed was very comfortable. The food served at the restaurant was delicious and the service was excellent. The well-maintained grounds are stunning with tropical plants, many walking or biking paths (bikes are supplied for free), two heated pools and a man-made cenote. But it's during the evening that it becomes magical with beautiful lighting throughout the property. If you are looking for a romantic get-away for a special occasion or just because, check out Hacienda Santa Cruz.
Very disappointed with the lack of quality and very high prices for the food. Really beautiful place but the food is just below average. Pork was dry, servings tiny and prices very high. Love the atmosphere but won’t go back to eat.
If you want to relax and enjoy nice food and atmosphere, this is a place for you! We loved it, very clean and a beautiful lagoon to chill out at with the nice weather of Mexico. Especially the breakfast is outstanding, fresh juices and special omelettes with good coffee.
We had a nice stay overall but few things bothered us like the noise of the employees talking in the morning( could point is that they wake me up everyday !), service at the table not so professional , very slow ( too much of laughing in the big kitchen, we could see and hear it ). Then the constant tipping.... we are not americans, not used to tip for a normal service, that is annoying at you have to deal with that every meal ...We do not tip like that in Europe... Spa is not run by the hotel and really expensive. Nothing to compare with a normal spa .. Overall the stay was ok ...
We visited Hacienda Santa Cruz to attend a local arts and crafts show. They have a huge pavilion which is perfect for such events, including weddings. The gardens are beautiful. After the show, we walked through the gardens and had a wonderful lunch at the restaurant, Valentina, there. The food had a variety of delicious flavors and the service was impeccable. There is a spa on the property and at least two pools. All the staff are welcoming and friendly! We hope to go back again and stay overnight in one of the casitas! A perfect day!
This is a restaurant worth checking out. Attention to details is key - interesting menu, everything well presented, good wine list, great ambience in beautiful surroundings. Staff are well trained so all in all you really can’t go wrong.
This hacienda is lovely and atmospheric and wonderfully restored. It is just a short drive outside of Merida. The location is perfect for exploring Merida during the day, then escaping into the past, a very luxurious version of the past, for the evening. The grounds are beautiful and the staff is great.
Una Extraordinaria Sopresa Local! He de decir, que nunca imaginé encontrar un sitio así en esta zona de la ciudad con los bordes de la misma, apartado del todo, internado en la nada, con el aire y atmósfera del verdadero pueblo Yucateco! Con su mismísima calidez en el trato de su staff que es originario del pequeño pueblito que la aloja (Santa Cruz Palomeque). Tuve la oportunidad de experimentar una cena gourmet de caracter sutentable y orgánico de las manos de su chef Pedro Celestino, un menú basado en la tradición culinaria Yucateca, con elementos de la Cocina Mexicana Indigena, Tradicional con una ejecución técnica de Vanguardia. En los jardines mientras el sol caía , un grupo de al menos 15 pax fuimos deleitados con un Banquete de 6 tiempos con maridaje de vinos Mexicanos Boutique! Definitivamente una visita obligada para al menos un buen masaje en su Spa y una experiencia Gastronómica Invaluable! Pregunta por el pase de día, aunque yo que tú me quedaría a perderme entre sus muros de más de 400 años  al menos 1 noche! / An Extraordinary Local Sopress! I have to say, I never imagined finding a place like this in this area of the city with the edges of it, separated from everything, interned in nothingness, with the air and atmosphere of the true Yucatec people! With its very warmth in the treatment of its staff that is originally from the small town that houses it (Santa Cruz Palomeque). I had the opportunity to experience a gourmet dinner of sustainable and organic character from the hands of its chef Pedro Celestino, a menu based on the Yucatecan culinary tradition, with elements of Indigenous, Traditional Mexican Cuisine with a Vanguardia technical execution. In the gardens while the sun was falling, a group of at least 15 pax were delighted with a 6-course Banquet with Mexican wine pairing Boutique! Definitely a must for at least a good massage at your Spa and an Invaluable Gastronomic experience! Ask for the day pass, although I would stay to lose myself within its walls of more than 400 years  at least 1 night!…
Brilliant service, unbelievable grounds, spa, pools and services. A massive area that combines luxury with classic tradition and timeless experience. Food is well thought out and reflects both the ingredients and the flavors of the region. Solid!
I strongly recommend not to go to this hacienda. Indeed we have faced a bug when we booked via expedia this hacienda. We have never received the confirmation from expedia that our stay was confirmed. Consequently we never went to the hacienda and had to reserve in another place in Merida. In the meantime hacienda santa Cruz has debited our credit card for 4 nights because we never came to their place without calling us or sending an email. When I complained they just replied that they were not responsible for problems with expedia and that we had to find a solution with expedia. Conclusion: they don't care about people or customers, they are just interested by money and took us lots of money for a service they never délibérer.