Hacienda Santa Cruz
Calle 86 S/N Salida 2 Dzununcan, Santa Cruz Palomeque, Merida 97217 Mexico
Enter dates to see prices
Full view
View all photos (411)411
Room & Suite (93)
Dining (26)
View prices for your travel dates
About
#7 of 162 Specialty lodging in Merida
Location
4.2
Cleanliness
4.7
Service
4.5
Value
4.2
Founded in 1640, Hacienda Santa Cruz was formerly a Franciscan monastery, monks inhabited and ancient part of the hacienda "la casa principal". Nowadays Hacienda Santa Cruz is changed into a marvelous boutique hotel with its unique personality and well defined character. Well located , Hacienda Santa Cruz is within only 10km from the international airport , 12km from downtown and very close from the most important archeological and natural sites of the region "UXMAL; MAYAPAN and CHICHEN-ITZA"
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Bicycles available
Taxi service
Conference facilities
Meeting rooms
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Private pool
Coffee shop
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Spa
Body wrap
Facial treatments
Full body massage
Massage
Salon
Steam room
Baggage storage
Chapel / shrine
Concierge
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
Umbrella
Private check-in / check-out
Clothes dryer
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Hair dryer
Interconnected rooms available
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Flatscreen TV
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Location
Calle 86 S/N Salida 2 Dzununcan, Santa Cruz Palomeque, Merida 97217 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $11/day
208Reviews0Q+A8Room tips
Reviews
Traveler rating
- 142
- 37
- 9
- 6
- 14
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
By far the worst place we have ever experienced! And we've been to many countries and stayed at many places. We stayed 5 nights in Riviera Maya and decided to extend our trip and drive to Merida for a few days. We stayed at haciendas before but we decided to try Santa Cruz. We only booked this place for the Master Suite. We have 2 small children and the room was what we needed for our family. We reserved the room online through their website, only to drive all the way there for 4 hours to be told that the room is not available. First off, when we arrived there, there was nobody there to greet the guests. When the host finally showed up, he was very impressed that we were even there. After being told that the master suite is not available, we had no choice but settle for the rooms they had to offer because it was late and everything else around was sold out. When we got to our rooms, we realized that there were 2 separate rooms in one building, which meant that my husband and I had to split up and stay with one child in each room due to safety. One of the rooms had a strong cigarette smell and was very dirty. There were black stains on the bedding and hair in the sink in shower. There was no common area where the entire family could spend time together. If that wasn't enough, they had a wedding that night right outside our windows and the entire place was booming until 3am! We have nothing against wedding, but the hotel should have give us a courtesy call when we booked, to let us know that the night will be loud. Lastly, we booked an excursion the following day, and we asked the host to set us up with a driver for 9.30am which he said he did. In the morning I sent a message on whatsapp to front desk with no answer for 40 minutes. I called front desk and the girl there had no clue about the car. Eventually, they figured out that the transportation can't be there until 11am, after our excursion! At that point, we had to cancel the excursion, packed our suitcases and went to front desk and told them that we are out of there. We checked out after only one night, we got in Ubers and went to Chable. Awful, awful experience.…
Read more
Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My husband and I stayed two nights at this beautiful hacienda. We appreciated the friendly and courteous service we received from Ricardo at reception. Our room was tastefully decorated and the bed was very comfortable. The food served at the restaurant was delicious and the service was excellent. The well-maintained grounds are stunning with tropical plants, many walking or biking paths (bikes are supplied for free), two heated pools and a man-made cenote. But it's during the evening that it becomes magical with beautiful lighting throughout the property. If you are looking for a romantic get-away for a special occasion or just because, check out Hacienda Santa Cruz.
Read more
Date of stay: January 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Very disappointed with the lack of quality and very high prices for the food. Really beautiful place but the food is just below average. Pork was dry, servings tiny and prices very high. Love the atmosphere but won’t go back to eat.
Read more
Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
If you want to relax and enjoy nice food and atmosphere, this is a place for you! We loved it, very clean and a beautiful lagoon to chill out at with the nice weather of Mexico. Especially the breakfast is outstanding, fresh juices and special omelettes with good coffee.
Read more
Date of stay: January 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had a nice stay overall but few things bothered us like the noise of the employees talking in the morning( could point is that they wake me up everyday !), service at the table not so professional , very slow ( too much of laughing in the big kitchen, we could see and hear it ). Then the constant tipping.... we are not americans, not used to tip for a normal service, that is annoying at you have to deal with that every meal ...We do not tip like that in Europe... Spa is not run by the hotel and really expensive. Nothing to compare with a normal spa .. Overall the stay was ok ...
Read more
Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Nubinskis wrote a review Dec 2019
Chuburna Puerto/Carrollton Virginia133 contributions78 helpful votes
We visited Hacienda Santa Cruz to attend a local arts and crafts show. They have a huge pavilion which is perfect for such events, including weddings. The gardens are beautiful. After the show, we walked through the gardens and had a wonderful lunch at the restaurant, Valentina, there. The food had a variety of delicious flavors and the service was impeccable. There is a spa on the property and at least two pools. All the staff are welcoming and friendly! We hope to go back again and stay overnight in one of the casitas! A perfect day!
Read more
Date of stay: December 2019
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This is a restaurant worth checking out. Attention to details is key - interesting menu, everything well presented, good wine list, great ambience in beautiful surroundings. Staff are well trained so all in all you really can’t go wrong.
Read more
Date of stay: March 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
This hacienda is lovely and atmospheric and wonderfully restored. It is just a short drive outside of Merida. The location is perfect for exploring Merida during the day, then escaping into the past, a very luxurious version of the past, for the evening. The grounds are beautiful and the staff is great.
Read more
Date of stay: November 2018Trip type: Traveled as a couple
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Una Extraordinaria Sopresa Local! He de decir, que nunca imaginé encontrar un sitio así en esta zona de la ciudad con los bordes de la misma, apartado del todo, internado en la nada, con el aire y atmósfera del verdadero pueblo Yucateco! Con su mismísima calidez en el trato de su staff que es originario del pequeño pueblito que la aloja (Santa Cruz Palomeque). Tuve la oportunidad de experimentar una cena gourmet de caracter sutentable y orgánico de las manos de su chef Pedro Celestino, un menú basado en la tradición culinaria Yucateca, con elementos de la Cocina Mexicana Indigena, Tradicional con una ejecución técnica de Vanguardia. En los jardines mientras el sol caía , un grupo de al menos 15 pax fuimos deleitados con un Banquete de 6 tiempos con maridaje de vinos Mexicanos Boutique! Definitivamente una visita obligada para al menos un buen masaje en su Spa y una experiencia Gastronómica Invaluable! Pregunta por el pase de día, aunque yo que tú me quedaría a perderme entre sus muros de más de 400 años [1640] al menos 1 noche! / An Extraordinary Local Sopress! I have to say, I never imagined finding a place like this in this area of the city with the edges of it, separated from everything, interned in nothingness, with the air and atmosphere of the true Yucatec people! With its very warmth in the treatment of its staff that is originally from the small town that houses it (Santa Cruz Palomeque). I had the opportunity to experience a gourmet dinner of sustainable and organic character from the hands of its chef Pedro Celestino, a menu based on the Yucatecan culinary tradition, with elements of Indigenous, Traditional Mexican Cuisine with a Vanguardia technical execution. In the gardens while the sun was falling, a group of at least 15 pax were delighted with a 6-course Banquet with Mexican wine pairing Boutique! Definitely a must for at least a good massage at your Spa and an Invaluable Gastronomic experience! Ask for the day pass, although I would stay to lose myself within its walls of more than 400 years [1640] at least 1 night!…
Read more
Date of stay: May 2018Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Brilliant service, unbelievable grounds, spa, pools and services. A massive area that combines luxury with classic tradition and timeless experience. Food is well thought out and reflects both the ingredients and the flavors of the region. Solid!
Read more
Date of stay: November 2017Trip type: Traveled as a couple
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
$113 - $190 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda hotel santa cruz palomeque
LOCATION
MexicoYucatan PeninsulaYucatanMerida
NUMBER OF ROOMS
25
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingHACIENDA SANTA CRUZ $143 ($̶2̶4̶7̶) - Updated 2023 Prices & Farm Hotel Reviews - Merida, Mexico
Frequently Asked Questions about Hacienda Santa Cruz
Which popular attractions are close to Hacienda Santa Cruz?
Nearby attractions include Hacienda Ochil (2.6 miles), Parque Acuatico Baxal Ja (2.6 miles), and Parroquia Nuestra Senora del Carmen (4.7 miles).
What are some of the property amenities at Hacienda Santa Cruz?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hacienda Santa Cruz?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hacienda Santa Cruz?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hacienda Santa Cruz?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Hacienda Santa Cruz?
Conveniently located restaurants include Restaurante El Principe Tutul-Xiu, Savia Vegana, and Eladio's Bar.
Are there opportunities to exercise at Hacienda Santa Cruz?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Hacienda Santa Cruz?
Yes, laundry service and a clothes dryer are offered to guests.
Does Hacienda Santa Cruz offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Hacienda Santa Cruz?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hacienda Santa Cruz?
Many travelers enjoy visiting El Palacio de Gobierno (6.4 miles), Pre Hispanic Town Of Uxmal (9.5 miles), and Casa Frederick Catherwood (9.0 miles).