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Hacienda Santa Cruz

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Hacienda Santa Cruz
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158 Reviews from our TripAdvisor Community

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Showing 36: English reviews
Zurich, Switzerland
Level Contributor
64 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 3 weeks ago via mobile

We had just a little lunch stop over on our way to Uxmal. With no other guests on site sitting on the nice restaurant's terrace at the back of the main building made us feel like we are in a different world. The local chicken main course was excellent. Staff was very nice and welcoming. The atmosphere and vibe are... More 

Helpful?
1 Thank Denneo
1 review
Reviewed August 22, 2016

Although a little far from Merida center, our stay was excelent. The staff was very professional and atenttive. The restaurant was very good, we enjoyed the mexican food. Our room was clean and spacious.

Helpful?
Thank Fernando d
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 21, 2016 via mobile

The best service I have received in my life. The staff goes above and beyond to serve you. Beautiful hotel, beautiful rooms. It is very relaxing. Weddings are nice here and the Hacienda has a chapel. It's a little expensive for traveling solo one night, but worth it if you come with your couple or family.

Helpful?
1 Thank Cristina I
Merida, Mexico
Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed June 14, 2016

While I didn't stay here, I would like to mention that the hacienda now has new owners and they are investing a ton of money in refurbishing and renewing the place. A hacienda like this is a real money pit and so it does require some deep pockets. Dinner was great, a very nice restaurant with a small but tasty... More 

Helpful?
Thank BillLawson
Hsantacruz2015, Gerente at Hacienda Santa Cruz, responded to this review

Hello BillLawson, We are thrilled to hear your experience while dinning with us. As you mentioned , we are a new administration and we are doing everything to please our customers. Best Regards , Josue Fuentes Operations Manager More 

Miami, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 19, 2015 via mobile

The owners of this beautiful hacienda are a french couple that know design, but not hotel management! Our junior suite was the second largest, with double height ceiling adjecent to the onsite chapel. Nice, except that the bathroom was full of insects: the WC a nest of giant ants, spiders and a large centipede! We reported the issue and were... More 

Helpful?
3 Thank Edvard P
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review

thank you for your comment i have northing to add , but you miss to say that your check out was at 12 and not 11 as in every hotel in the world, and yes we have internet .....for the rest i let you the entire responsability of your comments. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 31, 2014 via mobile

It felt like staying in our friends' converted farmhouse near Toulouse here. Old sprawling building. We were the only non-French guests. Our room was amazing, and they had made it perfect for my family: one room for us, another for our 3 kids in a bed each. Hot water was sporadic: there was a massive tub in our room which... More 

Helpful?
4 Thank Sam D
hacienda S, Propriétaire at Hacienda Santa Cruz, responded to this review

thank you for you helpy commentaries about the problem you had with hot water ....usually we do not have these kind of problems . Hope you will keep a good souvenir of the hacienda Robert More 

la jolla, California, USA
Level Contributor
5 reviews
4 hotel reviews
Reviewed December 30, 2014

We were in yucatan for a 10 days staying at the Starwood haciendas, they were great and the last night we stayed at hacienda Santa cruz it blew us a way, the people were great, food was fantastic and the room was frosty. If you want to have a base to see uxmal, trace cenotes and other place out side... More 

Helpful?
Thank jrobinlajolla
hacienda S, Propriétaire at Hacienda Santa Cruz, responded to this review

thank you very much , we appreciate your commentaries and we are very happy you feel fine at the hacienda . thanks a lot robert More 

Lachen, Switzerland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 26, 2014

We had a 2 night stay there on our yucatan tour. A small quiet place just minutes south of merida. The owner is also living there and always available for a small talk with the guets. We visited a couple of haciendas on our tour but this place was simply the the most romantic. Sometimes you need a bit patience... More 

Helpful?
Thank Jay_81_CH
Fertibob, Manager at Hacienda Santa Cruz, responded to this review

First at all many thanks for your comments. You absolutely right, all your staff, including manager and owner try to give a nice, quiet and friendly atmosphere at the Hacienda Santa Cruz. For the delay, let me apologize, sometimes take longer to brew a warm coffee. Hope to welcome you soon. Best regards, Yves AMSLER More 

Exeter, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 2, 2014 via mobile

This is a beautiful hacienda just off the ring road of Merida. It's peaceful and quiet and as soon as we arrived the owner welcomed us as if we were old friends. The food is outstanding, the bedrooms are gorgeous (we stayed in the room next to the chapel). The swimming pool was stunning although we had forgotten that there... More 

Helpful?
Thank Sabrina S
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review

thanks to you and thank you for the commentary , yes you stay just 1 night but I am sure more the next time. all my best Robert More 

San Francisco, California
2 reviews
Reviewed April 28, 2014

We - 2 adults/2 kids - spent 4 wonderful days at Hacienda Santa Cruz. A gem - hidden or not. Lovely and evocative setting, tastefully restored. Relaxing with all you would need - wonderful rooms, attractive pool, places to read, relax, play chess, have a margarita and (if you must) quietly check your email from back home. As close to... More 

Helpful?
Thank SDebenham
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review

thank you very much Steve & Gretchen we were very pleased to meet you at the hacienda all my best Robert More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Founded in 1640, Hacienda Santa Cruz was formerly a Franciscan monastery, monks inhabited and ancient part of the hacienda "la casa principal". Nowadays Hacienda Santa Cruz is changed into a marvelous boutique hotel with its unique personality and well defined character. Well located , Hacienda Santa Cruz is within only 10km from the international airport , 12km from downtown and very close from the most important archeological and natural sites of the region "UXMAL; MAYAPAN and CHICHEN-ITZA" ... more   less 

Additional Information about Hacienda Santa Cruz

Address: Calle 86 s/n, Merida 97315, Mexico
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range: $110 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Santa Cruz 4*
Number of rooms: 25
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Also Known As:
Hacienda Hotel Santa Cruz Palomeque
Hotel Style:
#9 Spa Hotel in Merida
#12 Romantic Hotel in Merida
#18 Luxury Hotel in Merida
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Questions & Answers

Questions? Get answers from Hacienda Santa Cruz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“On honeymoon? Go for the suite!”
 of 5 bubbles ReynierW, Mar 8, 2013 | Read review
“Overpriced for what you'd get in a hacienda in Merida... 35-40 min from downtown.”
 of 5 bubbles LuisD232, Jan 7, 2013 | Read review
“You can pay a little extra and have some gorgeous rooms..”
  • 20 foot ceilings old world charm great food and spa
  • Rooms in remodeled Hacienda
 of 5 bubbles tbone63, Sep 24, 2012 | Read review
“If a couple, choose a room with a private garden called Violeta. All rooms are beautiful though.”
 of 5 bubbles VinayM_12, Jun 17, 2012 | Read review
“We only saw two rooms, both were quite different but also totally charming.”
  • One of the public area rooms
  • Table set for dinner
  • Gardens at sunset
 of 5 bubbles cavedodger, Mar 27, 2012 | Read review
5 of 5
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