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We came back from a week stay at the hacienda Xcanatun near Merida and we are still day dreaming about it! It is a gorgeous place with beautiful, well-maintained dependencies and spacious, luxurious rooms. We were very impressed with their attention to details will it...More
We spent 7 wonderful days at the Hacienda and found everything - the staff, rooms, grounds, restaurant, service and amenities to be perfect. We have traveled extensively in Mexico & Europe and found the Xcanatun to be as fine as any top rated hotel/resort we've...More
I stayed at Xcanatun for a romantic weekend. It was fine during my stay. Although for the pricy rooms they should improve the quality of sheets and pillows.
After check out I discovered that they double charged me for the room. I settled the bill...More
2 Thank Valeria_17
Response from louisa_2004, owner at Hacienda XcanatunResponded April 1, 2009
We would like to make clear that the person who wrote the review was a friend of the PR Manager, and as with all our guests, the hotel went out of its way to honor all of the client's requests (a romantic private dinner on...More
In reading some of the less than positive reviews of this property, I get the feeling that to some travellers, the quality of experience is only the sum of the individual parts. And if a property fails to live up to their expectations of what...More
Located just North of Merida in an undistinguished little town, once you drive through the gate, you are in a superb hancienda with gorgeous grounds. The rooms are large and comfortable with outdoor jacuzis. The food is the best in the area and beautifully prepared...More
Hello! Sorry for the delay in answering, I had not seen the question on TA! An in-suite massage can go from $45 USD to $90 USD, depending on the type of massage. Hope this answers your question! Best regards, Hacienda... More
Hello! Sorry for the delay in answering, I had not seen the question on TA! An in-suite massage can go from $45 USD to $90 USD, depending on the type of massage. Hope this answers your question! Best regards, Hacienda Xcanatún
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"one of the master suites in the old owners mansion, near the chapel."