WHEN YOU STAY AT "HOTEL DEL GOBERNADOR" YOU WILL FEEL THE HOSPITALITY AND THE BEST SERVICE.
DESIGNED IN A COLONIAL STYLE BUT WITH A TOUCH OF MODERNITY.
YOUR STAYED AT THE HOTEL WILL BE PLEASANT, BECAUSE IS LOCATED IN THE TOURISM AND BUSINESS DOWNTOWN AREA OF MERIDA.
IF YOU TRAVEL BY BUSINESS OR PLEASURE, "HOTEL DEL GOBERNADOR" IS YOUR BEST CHOICE TO STAY.......THINK NO MORE
We had stayed before and found it very convenient and good value. This time, as a treat, we took a villa room. Fine if you want the noise of the heavy street traffic on one side and children shouting in the pool on the other.... Would suggest the cheapest rooms, best value. Staff generally helpful, but reception/checkin must be the slowest and most inefficient in Mexico.
Stayed here 2 nights. Rooms were spacious and very clean . Swimming pool was an added extra! Totally unexpected in the busy town center. It was like a little oasis in the middle of hustle and bustle. It was great to take a dip after being out in +38 heat. The only downside was breakfast. We had American style and it was rubbish to be honest. Very stingy on the portion size. If you don’t like eggs selection is not existing
This Hotel could be great because of, Pros: great location (close to Plaza Grande), pool to cool off at midday which is great, nice structure, house keeping ladies are lovely. But really left us wanting because of: Cons: guys on main desk treat you like an inconvenience, parking is off-site, rooms have ancient TVs with transformers (I think) so loud we had to move from our first room in order to get to sleep, shower pressure is a dribble, towels are ratty old things full of holes.
I would definitely NOT recommand to stay in this hotel. We’ve had the worst experience in Hotel Gobernador (Merida). First of all, the staff doesn’t speak a word english, only spanish. We’ve asked them if they could help us with some info about Uxmal and how to get there. We only got a “sorry no”. Second…. Let me tell you about the night that they starting working at midnight. We heard really loud noices of hammers and wrenches. Turned oud that they were working on the pipes of the hotel. They were working on/ cleaning the cesspit AT NIGHT!!!! I called the reception, the girl only spoke spanish. I went down to the reception and the only thing she could say (with the help of Google Translate) was that these works were planned and were going to be loud for the next 2 hours. AT NIGHT! Can you imagine. Eventually I got somebody on the phone who spoke english, he was rude: “probably the noice is not that bad if you are the only one complaining in the lobby”. That is not how you speak to guests who just want to have a good night of rest!!!! The staff was rude and did nothing to stop the workers, so the noice went on for 2 more hours en the whole place smelled like s***t because of the cesspit. I talked to the manager in the morning. They only get a permit to do these this kind of works at night… what is very strange! We got a refund for the night. But I advise you not to sleep there because if there are maintenance works that need to be done, they do it very loudly AT NIGHT!…
The location of the hotel is great, close to the main square and walking distance from some nice restaurants. The hotel itself is decent, but not amazing. The inside of the building has an ‘out of date’ look and feel, and the rooms themselves do as well. The rooms are not very quiet, if someone walks past you can hear it clearly. Furthermore, the blinds let in too much light to get the room really dark. The staff is friendly, but not always very helpful. We booked through an agency and were told breakfast was not included, and we needed our agency to call and fix it. Furthermore, the lady at reception could not understand english at quite a basic level, which at a hotel of this caliber in a big city like Merida is quite weird to me. All in all, we had a satisfactory experience, but it was worse than our experiences with many other Mexican hotels.…
A perfectly OK hotel which is a short walk from the city centre. We had a large first floor room which had one large window onto the large internal courtyard which meant that privacy was possible only with the curtain drawn. There is no lift. The pool is small but pleasant enough.
We stayed here 2 nights . This was listed as 4 star .... on entry it appeared so but the room we were given on the 2nd floor was basic, dingy and shabby . It had a small window which looked into a courtyard and the noise from that on the ground floor the that travelled up . Also we were woken in the morning with banging by workmen on the floor above . Room had TV and safe and a/c . No kettle or coffee maker . I hung up the 2 bath towels to use the following day and put the small wet and grubby hand one on the floor to be replaced ,then when we came back the small wet and grubby towel had been folded up again to use at the sink ! Shower had very little water flow / pressure . Hotel location ok - just a few blocks from city centre . Breakfast - ‘Americano ‘ was included with our stay - this was orange juice OR fruit , then plain scrambled eggs OR Mexican scrambled eggs ( they had onion ,tomato and pepper through them ) and toast . Mexican eggs were nice but served of course with pulverised beans as usual! Nice pool area.…
Nice clean hotel. It was good to have a pool, but not very charming, but Ok. Friendly staff in the reception, but sometimes you had to wait for service. You can buy breakfast buffet for extras. The American breakfast is not so interesting. Close to the center and I can recommend it.
The bedroom was very clean. Soft water, with a strong shower with easy controls. The air con worked well. No coffee maker in room. Staff friendly and helpful. It's two blocks from the main plaza so very central. Breakfast had cereals (rare in Mexico) with fruits, yogurt. Cooked food comprised scrambled eggs and mexican dishes with a couple of pastries. Overall we were very pleased with the hotel.
I stayed here for six nights in January 2020. This hotel is less than ten minutes walking to the Plaza Grande. the room is comfortable, lots of hot water, the tv is simple to use if you follow the instructions, and the breakfast was an excellent value. The staff made the visit extra special. Roger, the Lobby Boy, is worthy of a special mention for his wit, interest in visitors, and helpfulness. ,