We had a great time staying at this hotel over the holidays. I was a bit nervous after reading some of the poor reviews, but I think the hotel is a good value for what you get (nice pool, walking distance from the centre of the city safe area to walk with kids). The only complaints would be the breakfast and the unfriendly staff. Rooms were clean and everything worked well.
The rooms are very old and even a little dirty. The towels were awful as they are thin and cheap. The resonance of the rooms is great as you hear your neighbor peeing at night.. The staff at the restaurant was so slow on bringing us the menu that we stood up and left without them noticing us. The place is rated as 4 stars and the pics are really great but it is a trap. The stafg at the hotel was nice and accommodating as they changed our room because of a problem with a tv. This place is great for a backpacking adventure in your 20s if you are coming with your family on a medium budget look for something else.
The hotel was very bad. The room and furniture were old and not well kept, with awful cleaning status. Breakfast was also not good and staff not that friendly. You can walk to the city center, but it takes around 20 minutes.
Very expensive for simple rooms without charm The property was doubtful and the continental breakfast consists on 3 pieces of industrial bread, and you need to choose between a juice (Fanta) and 2 pieces of fresh fruits. Globally the place need to be refreshed.
This is NOT a safe hotel for Female travellers, Indviduals with Mobility issues, or First time travellers to Merida. Compared to other Merida Hotels in this price range, this is NOT a good value. Poorly located to the Tourist areas. Badly maintained, with an "Indifferent" Front desk staff. . This is a modest budget hotel with no frills - not even on par with an older Motel Six property. They dont even provide a wash cloth for the guests. (The photos provided by the hotel appear to have been taken when the property was built. They are decades old and do not accurately reflect the current condition of the property.) 1. Hygiene - My bathroom had a hand sized patch of black mold growing in it. The bathroom window had a greasy film on it. There was a large pile of dead insects on the window sill. They had been ignored by the cleaning staff for so long that they were covered in dust. Compared to similar hotels in Merida, this place is significantly less clean 2. Location - The property is a good 20 minute walk from the tourist areas. The neighborhood is full of cheap hotels which "rent by the hour". The hotel sits on one of the main streets into the city. There is a considerable amount of traffic noises from the busses and delivery vehicles which roar past the hotel from morning to late at night. 3. Safety - the retail shops in the area close by sundown. After dark the streets are poorly lit and pretty mich deserted. We could not find another restaurant with in walking distance which was open for dinner. Pool is unfencede, and right next to the restaurant entrance -- poses a substantial hazard for small children. 3. Room - Very poorly designed. Most of the front wall is taken up by an oversized picture window. There are no curtains on the window -- just a thick black out covering. If you leave the covering up everyone passing by can see right to the back wall of the room. If you leave it down, you are in total darkness. The lighting in the room is so limited it is impossible to read at night. Imagine lighting a good sized room with a 15 watt bulb. DO not expect to be able to read. 3. Free Wifi - The ONLY place on the property where the wifi signal is reliable is in the main lobby. And it is very very slow. Do not expect to download photos or videos. 4. "Complimentary Breakfast." This is a cup of coffee, a small cup of imitation orange juice, and bread. They also serve a breakfast buffet but this will cost you an additional 75 pesos per person per day. 5. Handicapped Accessibility -- very poorly designed for people with mobility issues. If you are in a wheel chair, don't expect to get up the steep 45 degree ramp to get to the pool, the restaurant, or the Conference Room. 6. Front Desk Staff -- "Indifferent and unprofessional" -- unless you were a handsome young Male. Poorly trained, lacking in Customer Service Skills.…