This was my second time staying here. On this trip, I needed a very early check in and as a globalist, they made my room available super early which I appreciated after my red eye. Breakfast and the property are really nice. Lots of construction as they are redoing a large part of the hotel. Pool area is mediocre. Staff is great. Regular rooms are mediocre but the suites (which I stayed in on a previous trip) are amazing! Hotel location is decent depending what you want to do. Overall had a great stay.
Great property that is centrally located in the city close to the central park district, outstanding Traditional breakfast buffet with fruit, breads, pantries and many local dishes at a very good value!
The staff throughout the hotel was very good . All of the front desk staff spoke English , and were very well trained. Check in was fast and efficient . The food in both restaurants was very good. The pool area was clean but a little bland. The fan in the A/C was noisy.The bed was comfortable and the room was clean.
We really had a great stay, we traveled with two children and our pet (a Yorki), and after settling in the room they brought us a bed and some bowls for our pet, which was very considerate of them, the room was comfortable, clean and spacious, the swimming pool has a good size and depth especially for children (they really enjoyed it a lot), in general we had an excellent stay and personally I recommend it for stays with the family.
A great hotel which has an amazing team of staff, who is dedicated to taking care of you while you are there. The rooms are comfortable and the bed amazing. The location is brilliant for hitting Paseo Monteoj
Great location, great pool area, and really good food at the restaurant. The Sunday brunch was extensive and delicious. The staff at the hotel was great and they helped me arrange a covid test for my flight back to the US. I had to test on a Sunday when most pharmacies are closed, and the hotel found a lab technician who came to my room to administer the test. This was very helpful! Overall, though, the property is a bit tired. The bathroom configuration was not ideal: the shower door opened into the toilet seat and couldn't completely open because of it. The shower was also almost detached from the wall, so it couldn't be adjusted at any angle other than straight down. There is cable TV, but not a lot of channels in English and the TV was not HD. Finally, advice to other travelers: book a taxi through the hotel to go to the airport. The price is exactly the same (if not cheaper) than Uber and the hotel taxi was much more reliable.…
Everything was great except the pool wasn’t cleaned, i was expecting it to be ready especially during the hot weather. But otherwise the room is spacious, cleaned and the staff were amazingly welcoming and helpful
I found inside my bed an old socket and some hair… Cleaning had not been made correctly, sheets not changed. I brought the socket to the front desk where I met 3 persons. Got light apologies. When I came back to the room in the evening, I expected to get a message from the manager, apologies and maybe a free drink. Got NOTHING ! I only got an email 4 days later , after I wrote a survey. Now, I should have, at least, a rebate on one night.
Definitely recommend staying here on your next trip. Staff, room and overall experience were all good. The façade, arrival experience and amenity package could use some brushing up, but that's just nit-picking.
Precise reception staff, clarifying doubts on the phone, about amenities and services offered to the guest, groups and where to go to, etc. Providing affable and excellent attention, from receptionist Carlos Ivan, (talk to him if you have the opportunity). congratulations--- Att: Jose Antonio Lopez. (B2C-CM0 Tourism W&Design).