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Hyatt Regency Merida

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#11 of 96 Hotels in Merida
Certificate of Excellence
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Hyatt Regency Merida
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788 Reviews from our TripAdvisor Community

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Showing 259: English reviews
London, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The Hyatt Merida was a perfect base for exploring the cultural charm of the city of Merida. Clearly the hotel looks more like it was built for business travellers than holidaymakers but looking at the state of the city and other options on the market I was relieved to find a hotel with good A/C, friendly reception staff, nice club... More 

Helpful?
1 Thank louis_on_the_road
United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for 3 nights & its a okay Hotel . I found the staff to be very inexperienced , the hospitality is like zero , as oppose to other Hotels we ve stayed in Mexico. But the restaurent here is amazing . The food is very good between US $50-75 . The pool is very small though . The... More 

Helpful?
1 Thank vinn004
Hunt valley
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

I have been here a few times during my visits over the years to Merida.The hotel staff and lobby are first class and the food is good.The rooms however are dirty and in need of major renovation.I am surprised they still carry the Hyatt label given the deplorable condition of the rooms.The steep discount offered for the rooms should be... More 

Helpful?
Thank Jack M
CA
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

When you first walk in everything is so beautiful, the restaurant is really good and great customer service. The hotel is conveniently located by restaurants, a corner store and a Walmart. The room on the other hand is a different story. The lighting isn't good, the bed is hard as a rock and there aren't many channels to choose from.... More 

Helpful?
Thank BRANDI N
Cozumel, Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 6, 2016 via mobile

I've been staying at this hotel since they opened. At least once or twice a year for 15 years or so. They have recently spent a lot of money on the lobby. pool and bar area. They would have been better off using the e money on the rooms. The carpets are stained and look filthy. The beds have a... More 

Helpful?
1 Thank Tank955
Central Mexico and Gulf Coast, Mexico
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 22, 2016 via mobile

What difference to the last time AMAZING SERVICE from Eiter front desk . Horhe mixologist Lobby Bar truly HEAVENLY drinks. Lady in club floor really lovely . AMUZA restaurant absolutely beautiful food hat off to the chef. VIP guy great AMUZA RESTAURANT Fernando is gifted and our amazing Julio our waiter seriously great food. DUCK ENTREE SEA BASS MAIN AND... More 

Helpful?
Thank Jaspervicky
Hyatt_merida, Public Relations Manager at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying again with us. We are really happy to know we exceeded your expectations and you loved our service, food and your whole stay. We will let our team know all of your comments. We hope to have you again soon with us. Sincerely, More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 20, 2016 via mobile

The entrance and Lobby are amazing. From beautiful decor to beautiful furniture. Even the elevators are absolutely beautiful. All that beauty downstairs makes what you find upstairs all the more disappointing. The rooms in this place are absolutely terrible. From dirty floors to dirty bathrooms. It's old and run down. Super disappointed.

Helpful?
1 Thank George D
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
.Seventeen-story Hotel located in main commerical & tourist district, near archaeological sites. ... more   less 

Additional Information about Hyatt Regency Merida

Address: Avenue Colon, Esq. Calle 60 | Centro, Merida 97000, Mexico
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range: $79 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Merida 4*
Number of rooms: 289
Reservation Options:
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Also Known As:
Hyatt Regency Merida Hotel Merida
Merida Hyatt Regency
Hyatt Merida
Hotel Style:
#4 Business Hotel in Merida
#7 Luxury Hotel in Merida
#10 Family Hotel in Merida
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