The hotel is ideally situated. The staff were excellent. Everyone was friendly and helpful. The room was nice and clean. The bed was comfy. I just wish that they had more tv channels in English besides CNN.
Very nice hotel, our room was very clean and the staff was courteous and knowledgeable. I would recommend this hotel to my friends. The location of the hotel is great close by good restaurants. I will stay here again.
There are better choices for the price. Service is non existent and a staff that doesn't care to help. Property lacks maintenance (elevators not working, gym machines broken, sinks that are clogged, etc) Terrible housekeeping and service
We did not have a good experience with the staff and the service at the hotel. The poeple who work here are zero flexible and it feels like they want to get as much money as possible from you. The waters treated us really bad and the service was not good.
The breakfast buffet was very good and so was the food served during our conference. Service for the room was very good and the feather pillows were replaced upon request. The scan code and text did not work so I had to ask at the front desk.
We booked access to the Club lounge which suited our needs nicely. The front desk staff was very helpful with the little things like providing change, information on transportation to the airport for our early flight. We were able to pay for the cab thought the Hotel. The room was available early and was in excelent condition.
The hotel was clean but rooms decorated kinda blah.... the bedding was tacky, two sheets with a comforter halfway one one side of a king bed. Pillows not comfortable and cases scratchy. The hotel used a very strong cleaning solution which I was apparently allergic to.... We checked in around 2:00 and about 3 decided to take a nap only to awake to a loud pounding in right by our room and loud talking a music. They decided to start construction on a wall repair while guests were in. We requested to be moved to another room Coffee shop made a great cappicino and had nice pastries.
This hotel is just super nice. The room is updated. The location is good for sightseeing -- it is a nice stroll or short ride away from the brilliant Merida Centro. Right next to the hotel, the Paseo 60 mall has nightly entertaining performances in its beautiful courtyard. The service from the staff just excellent. The pool is big enough for leisurely lap swim. The gym is quite big. I am totally satisfied with my stay.
Wonderful property. Staff were all great. It is in an awesome location to other areas of Merida. I highly recommend. The restaurants were also very good. Nice walk to other parts of the area. Very good restaurants nearby.
Great hotel service and food was excellent. Only annoyance was a banging from roof or ac unit if you are on the top floor. We were out of room all day and had earplugs when sleeping but would definitely be an issue if you were without them.
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