Casa San Angel has an atmosphere that is authentic with beautiful touches showing the varied cultures of México. I have been coming to Mérida for over 25 years and this is the best place to stay! Great location, excellent food, and a wonderful shop that has artesania from all over México. Roberto is wonderful - goes the extra mile to make sure guests are happy!
We live 3 hrs away in Cancún, we speak Spanish, and come often to Merida and have wanted to try this hotel for a while. This visit was for two nights and we booked one night thinking that if we liked it we would extend an additional night which did not happen for the following reasons. First the good; You can tell that whoever owns the hotel has put a lot of time into decoration and it has many very classic Mexican colors and charming details, wonderful murals and plants. It is although old and classic if you are looking for that. The shower although small has great water flow which was very appreciated. The room was classic dated yet clean and the hammock was very nice. After all those accolades, one would think we would stay a second night but the problem comes from the service and staff. (Note: This hotel was more expensive than fiesta Americana, holiday inn and the Hyatt and we hoped it would be our new ‘go-to’) but due to the staff who seemed tired, sad and/or ‘lost’ it will not be. Maybe something tragic had just happened… They all really need some customer service training. When we arrived, it took a while to find someone. When we checked in the young man was so slow and quiet and answered our parking, pool and check-in questions so slowly, not only were we devoured by mosquitos but we wondered how this place could have good ratings. In the room, the safe, that was not even attached to anything, was not working so after a futile demonstration, our host locked the safe and couldn’t reopen it so later that day came someone to repair it. Consequently we did not use the unsecured safe. We had to ask for the wifi café The pool was small and the area messy. The ‘continental’ breakfast consisted of one cup of American coffee or hot tea, a small juice and your choice of two pieces of toast or a sweet bread. Very minimal. We paid extra for one cappuccino and one moka caliente and although we had to correct the server when he said, OK dos cappuccinos”. “No uno cappuccino y uno mokacino,” the coffee maker did do a good job with the drinks. As for the food order, we ordered one toast and one sweet bread and got two orders of toast, but again the server was so distractible that I didn’t want to reclaim and try to get the order right. So for our second night, we are happily at the grand Fiesta Americana and the service and room are fabulous.…
I recently stayed at Casa San Angel and had the most amazingly pleasant experience from the moment I arrived until I left. The rooms are ample and very clean. The staff is friendly and attentive and the food is delicious and carefully prepared. The owner is always present and it shows in all the attention to details. The Mexican handicrafts store at the entrance is amazing, the quality and variety are unparalleled. Ant to top it off the location is walking distance to downtown and Paseo Montejo.
We spent a week here recently. Everything went smoothly. Very attentive staff who are all careful to wear masks and use hand sanitizer. Like all Mexican hotels the beds are somewhat hard, but softer in this hotel than most. The corner rooms are palatial. The other rooms are plenty big. The breakfasts in the hotel restaurant were quite good. Beer and wine only. It is located about 6 blocks from the city center.
As you walk in through the arch to Hotel Casa San Angel, you feel very intrigued to see what's inside. You see the restauarnt on your left and on the right a small store, called 100% Mexico. I came here to eat at the restaurant / cafe TALA. Had a nice late lunch with the persian dishes and drink from the menu. Was nice to taste it in a restaurant after many years. The food was okay and service. I wish to come back soon for a persian tea, chai.
We loved our stay at this lovely boutique hotel! We were in room 108, a junior suite which had a king sized bed and plenty of space. The staff was welcoming and helpful regarding anything we needed. The lobby is open air, so when it rains, the perimeter is the only space not wet. There were fantastic plants everywhere, 2 resident parrots and 3 resident cats.... so beautiful! Breakfast in the restaurant was great- and service was too. The wait staff was not bilingual, but understood enough to get anything we requested. I would highly recommend this hotel for your next vacation in Merida.
My family of six stayed for a week. The rooms are large and comfortable. The bathrooms well equipped with great showers. The restaurant’s food is delicious. But what we loved the most was the staff. Kind, thoughtful, patient with our terrible Spanish (their English was great)...we look forward to returning.
Beautiful property with attentive service. We felt like guest at a home staying here. The property is spacious, bright and very secure. Our room was bright and comfortable. We stayed one night in a downstairs suite and liked our regular room much better. Because the suite was on the ground floor, opening the wooden window for light would eliminate our privacy. The room above was very bright, private and spacious. Great shower pressure in the bathroom. The property is filled with greenery. We liked seeing and hearing the owner's birds in the lobby during the daytime. The restaurant is beautiful and upscale. The dishes were unique including: Iced Coffee (house specialty) Eggs Motuleños (house specialty) Cold cucumber soup (house specialty)
I've stayed here on more then on occasion and will do so again. Quaint, boutique hotel in a beautifully restored building. The attached restaurant is popular among locals. The food is good and the service is great. If you're looking to avoid the high-rise corporate hotels for a taste of Mexico, this is the place to be.
Hotel Casa San Angel is an elegant boutique hotel right on Avenida Montejo and very near downtown Mérida. This is a small, wonderful, beautifully decorated hotel. We returned after ~8 years and it is still great, with wonderful service. The restaurant is excellent, and the home-made pastries are great. The gift store has authentic, elegant gifts, including the exclusive Pineda-Covalín brand of scarves and purses. The wi-fi may be a bit slow, but this is not a deterrent for a great stay at Casa San Angel.