We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Isla Mujeres Palace

Booking.com$611*
View Deal
Certificate of Excellence
04/02/2017 04/03/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Isla Mujeres Palace
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,065 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Isla Mujeres Palace
See the most recent reviews
Showing 930: English reviews
Chicago, Illinois
Reviewed March 17, 2015

We stayed at Isla Mujeres Palace for 5 nights, and while the staff was warm and welcoming, we were a little disappointed with the palace itself. The room was clean and the jacuzzi was a great touch. However, the positives stopped there. The beach was a little on the small side and was quiet and practically empty. This may be...

 Report
Helpful?
1Thank NFA_96
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, First of all, allow me to thank you for choosing Isla Mujeres Palace as host of your previous holiday. Receive my apologies if we didn’t fulfill your expectations at anytime. I hope to have the opportunity to welcome you back, right know we have have changed completely our food offer. Kind regards,

Belleville, Canada
Reviewed March 17, 2015

We spent a week at this all inclusive adults only Palace property which is a 15-20 minute ferry ride from the port in Cancun, Mexico. A quiet little island that you can get around on a golf cart. The resort is about a 5-10 minute taxi ride from the ferry terminal.

 Report
Helpful?
Thank Chris R
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, Thank you very much for taking the time of sharing your recent stay at Isla Mujeres Palace with Trip Advisor Readers. Kind regards,

Cincinnati, Ohio
Reviewed March 16, 2015

VERY PLEASED & IMPRESSED ! We arrived yesterday afternoon & I am currently sitting on the balcony of my room drinking coffee & easing into the day. From the moment we arrived, we have been treated like VIPs. Every staff member we've interacted with has been friendly, courteous & eager to attend to our every need.

 Report
Helpful?
Thank KJM57DM
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, I truly appreciate your kind words about Isla Mujeres Palace, It is a pleasure to know how much you enjoyed your stay which was highlighted by our staff’s attentiveness. I look forward to welcome you back. Kind regards.

Nashville, TN
Reviewed March 14, 2015

We stayed at Isla Mujeres Palace for 4 nights from March 3-7th. We loved the island, and also our stay at the Palace. On check in, we were given room 102, which had an ordinary view. Also the room had a few issues, but the manager Roxana was kind enough to change our room and give us a pool view...

 Report
Helpful?
1Thank adbyr8
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, Thank you very much for your great comments about the staff, specialy Roxana, she will be congratulated. I really appreciate your feedback, I asure you that we are working very hard to improve our service. Kind regards,

Milton, Vermont
Reviewed March 14, 2015

We celebrated our 10th anniversary and chose Isla Mujeres Palace because we wanted to come back to a place that never disappoints. We love the coziness of the resort, the food was even better this year, but one thing hadn't changed - the staff. From the front desk, guest services, managers, housekeepers, groundkeepers and wait staff, they always greeted us...

 Report
Helpful?
3Thank Lisa R
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, Allow me to thank you for come back to Isla Mujeres Palace this year. It was a pleasure to host such special celebration as it was your 10th anniversary, please know Edy, Dario, Rosa, and Wilma will be recognized for the outstanding service provided during your stay. I hope to have the opportunity to host your next holiday...

Anchorage, Alaska
Reviewed March 10, 2015

Isla Mujeres Palace was an excellent winter escape from Alaska. We did not realize how much we were enjoying the quiet and slow pace until we visited the Palace Beach Resort in Cancun and were horrified to see children in the dining room! :-) Isla Mujeres is definitely for middle-age and up couples.

 Report
Helpful?
5Thank Heather T
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, Thank you for taking the time of sharing your previous stay at Isla Mujeres Palace, we are thankful for the compliments about the property. I hope to have the opportunity to welcome you back soon. Kind regards,

Alexandria, Virginia
Reviewed March 9, 2015

Unlike the other Palace properties, this hotel is not that great. It's okay, but the food is not as good as at the other Palace resorts we've visited, and the wait staff were, with some exceptions, not that great, which is really unusual. We were surprised that the spa was so very small that it was difficult to get appointments....

 Report
Helpful?
3Thank AnthonyRevae
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, Please receive my sincere apology for the issues that you experimented during your stay, I really appreciate your feedback. We are working to up grade our food and beverages options, regarding your comments the information has been share with the people involved and we reinforce the plague control. We hope you can give us the opportunity to receive...

Reviewed March 4, 2015 via mobile

The isla Mujeres palace was great. You can just relax if you want or there is a lot to do if you want that. Our room was great.... Clean with a great location overlooking the pool. Food was plentiful... Buffets were hit and miss... Some of the dishes were delicious and some were just okay. Pool bar had snack food...

 Report
Helpful?
6Thank Ime3111
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, Thank you for taking the time of sharing your previous experience at Isla Mujeres Palace with Trip Advisor readers. It was a pleasure to host such special celebration as it was your honeymoon. Please be sure Alejandro and Arturo have been recognized for the service provided during your stay. I hope to have the opportunity to host your...

New York
Reviewed March 4, 2015

Top shelf like all of the Palace resorts but this small resort was heavenly. Lovely property well maintained. Excellent thoughtful staff. Adult only mostly couples (a few pairs of couples traveling together) Food was fresh, well prepared and plentiful. Spa services were well executed even in a small area. Will be going back for sure!

 Report
Helpful?
4Thank dianneland
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, I feel thankful we have had the opportunity to host your holidays. I am glad to read our staff has been a significant part of you returning. We all look forward to welcome you back in a near future and provide many more memorable experiences at Isla Mujeres Palace. Kind regards,

Wakefield, Rhode Island
Reviewed March 3, 2015

Located on the island of Isla Mujeres off the coast of Cancun, this Palace property is perfect for couples seeking a quieter, more laid-back vacation experience than the typical Mayan Riviera all-inclusive madhouse. Everything from our room, to the common spaces, to the pool area was spotless at all times. Staff was friendly, accommodating and courteous. This is a small-ish...

 Report
Helpful?
1Thank RhodyBooks
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, It was an honor to have had the opportunity to host your holidays at Isla Mujeres Palace. I am glad to read our staff members exceed your expectations, thank you very much for your great comments about the property, be sure your feedbakc about the food help us to improve our service. I look forward to host your...

Questions? Get answers from hotel staff and past guests. Ask a question

1,373 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1072)
Viewed
Pool/Beach Area (213)
Viewed
Hotel & Grounds (168)
Viewed
Dining (107)
Viewed
View from Room (62)
Viewed
Room/Suite (103)
Viewed
Bathroom (14)
Viewed
Business Center/Function Rooms (9)
Viewed
Family/Play Areas (3)
Viewed
1:56
Videos (3)
Viewed
Other (390)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (267)
Viewed
Amenities (32)
Viewed
Beach (19)
Viewed
Deluxe Room (46)
Viewed
Ocean Front Concierge Level Room (50)
Viewed
Pool (14)
Viewed
Dining (14)
Viewed
Superior Room (38)
Viewed
The Hotel (54)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (34)
Viewed
Pool/Beach Area (6)
Viewed
Hotel & Grounds (14)
Viewed
Dining (2)
Viewed
Room/Suite (1)
Viewed
Other (11)
04/02/2017 04/03/2017
Hotels you might also like...
Also consider these accommodations in or near Isla Mujeres
1.3 mi away
Zoetry Villa Rolandi Isla Mujeres Cancun
6.6 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,567 reviews
12.5 mi away
Sun Palace
Sun Palace
#11 of 181 in Cancun
5,824 reviews
Show Prices
Show Prices
Show Prices
7.5 mi away
Beach Palace
Beach Palace
#13 of 181 in Cancun
5,594 reviews
5.8 mi away
Dreams Sands Cancun Resort & Spa
6.3 mi away
Secrets Playa Mujeres Golf & Spa Resort
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $385 - $615 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Hotels.com, Despegar.com, Cheap Tickets and Jetsetter so you can book your Isla Mujeres Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Isla Mujeres Palace staff and other travelers.
193 questions
Ask a question

See all questions (193)

Questions? Get answers from Isla Mujeres Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean view preferred but all are nice.”
 of 5 bubbles BuzzinaroundSandy, yesterday | Read review
“We stayed on the second floor over the pool with a bit of an ocean view. It was great”
 of 5 bubbles rach_tsl, 4 days ago | Read review
“Ask for pool view - you'll get a sliver of gulf.”
 of 5 bubbles T5448VSpamelar, 5 days ago | Read review
“Pool view!!”
 of 5 bubbles cmJ9130UM, 3 weeks ago | Read review
“Concierge Ocean Front Rooms are worth the extra money”
  • Ocean View from Ocean View Room
  • Complimentary Beach Bag in Concierge Rooms
  • Ample Closet Space with Laptop Size Safe, Bath Robes, Iron, Chi Hairdryer & Straighteners, Slipp
  • In Suite Bar
  • Shower with Shaving Ledge
  • Large Flat Screen TV
  • Espresso Coffee Machine
 of 5 bubbles xpatusa, Feb 15, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$611* /night
View Deal
TripAdvisor$611
Bookit.com$814
Expedia.com$611
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates