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Carretera Garrafon Vista Alegre Mz 63 Lte 1, Smz 007, Isla Mujeres 77400 Mexico
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Isla Mujeres Palace
Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 47 hotels in Isla Mujeres
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay.
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Room & Suite (433)433
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Entertainment staff
Fishing
Car hire
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Hidden Gem
Languages Spoken
English, Spanish
Location
Full view
66Somewhat walkable
Grade: 66 out of 100
33Restaurantswithin 0.75 miles
11Attractionswithin 0.75 miles
Contact
Carretera Garrafon Vista Alegre Mz 63 Lte 1, Smz 007, Isla Mujeres 77400 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $5/day
Nearby restaurants
Fuego de Mar
331 reviews14 minSeafood
DeNuccio's on Isla Mujeres MX
83 reviews10 minItalian
El Charco
180 reviews7 minMexican
Bastos Grill
736 reviews7 minMexican
See all nearby restaurantsNearby attractions
Women's Beading Cooperative
559 reviews7 minPoints of Interest & Landmarks
Kin Ha (Antes Parque de los Suenos)
440 reviews15 minWater Parks
Captain Dulche's Museum
521 reviews8 minSpeciality Museums
El Sagrado Corazon de Jesus
41 reviews6 minChurches & Cathedrals
See all nearby attractions1,892Reviews409Q+A100Room tips
Reviews
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Popular mentions
We had the most incredible time on our honeymoon at Isla Mujeres palace. The staff, the cleanliness (amidst C-19), the ocean front views, the island air and the fabulous layout is second to none! We knew upon pulling up in our rental golf cart, this place was going to be incredible!! Upon arrival, there is a welcoming atmosphere connected to the property. The immaculate landscaping and details are stunning. Great vibes all around! We absolutely loved our room and everything about the resort! Comfy beds and sheets! There are all kinds of amenities on-site that provide an opportunity for a perfect vacation experience. The food and drinks were amazing as well! Our favorite was the breakfast on the patio and all the pool-side snacks!! YUMM!!! Fun snorkeling and paddle boarding on the beach!! Activities provided in the evenings were impressive! Fire dance, mariachi band, reggae band, magician were too cool! There are SO many great properties and resorts in the world, this resort is in that category and one of the best!! However, it was the STAFF who made our trip so incredibly special and memorable. As we arrived, a kind man named Gabriel was there to assist us with luggage and direct us to the check-in area. Upon arrival, Gabriel made us feel comfortable and there was a tasty drink in our hands before we could take in the entire beauty of the resort! Check-in was easy and seamless with Ishmael and Alejandra at the lobby entrance. Alejandra was a convenient resource for us and very helpful during our stay. Dining with staff at the resort was a great experience every time. Getting seated with Mitzi and Jessica was always quick and pleasant. Once we were seated, the service was some of the best I've encountered in my life. Through our stay, we had the pleasure of dining with Wilma, Macedonio, Moises, Antonio, Arnulfo and Filberto. The hibachi grill chef was amazing and served great food! We spent a ton of time eating "pool-side snacks" and ordering drinks by the pool and beach! While poolside, the service was 10/10! We were so thankful for the hard work from Alejandro behind the pool bar and Edy on the grill! Paolo was also on his A-game providing us beach chair service with drink refills and snack orders! Our favorite time of day at the resort was in the morning while eating breakfast on the beachside patio. Each morning, we had the pleasure of dining with Juan Guinto as our server. Juan G is the most memorable server I have met in my life. We had breakfast and coffee every morning at the resort during our 7-day stay. While spending time with Juan each morning, we recognized a kind and cheerful spirit, a genuine smile and an incredible professional server. A truly inspiring soul! My wife and I both wish we could start each day having breakfast and coffee with Juan G on the patio at Isla Mujeres Palace! The French Toast breakfast was my favorite! There was also a lot going on behind the scenes with employees we didn't meet. Landscapers, cooks, maids, serviceman and more. It was amazing to see how much work was put into the beach every morning to provide clean white sand for guests! Also, the pool staff did an amazing job keeping the area clean and tidy! This resort and the employees working here are absolutely incredible and we can't wait to visit again!! Thank you for the amazing vacation!!…
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Date of stay: September 2020
Rooms
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Room Tip: We loved our beach-front view room!
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Helpful
Response from social media Palace Resorts, Propietario at Isla Mujeres Palace
Responded 3 days ago
Dear X7056GMamandaj; Please allow us to mention that it is a big honor for us to read your very positive and fantastic comments and thank you for choosing Isla Mujeres Palace. It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff. Thank you for your recommendation and we will be delighted on having you back very soon for another extraordinary vacation. Best Regards, Salvador Dominguez General Manager Isla Mujeres Palace
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We had an amazing stay at Isla Mujeres Palace!! The weather was beautiful upon arrival, so we got to enjoy our ride to the resort in the catamaran. Gabriel greeted us at the dock & took care of getting our luggage while we checked in with Ishmael & Verniece at the front desk. They were all so friendly & helpful, which was just a glimpse of the service we would receive all week! We spent our time relaxing on the beach in the morning & hanging by the pool in the afternoon. The food & drinks were delicious! Some of our favorites were lunch at La Cevicheria (nikkei shrimp, shrimp soup shots & Mexican ChiChas), and wood-fired pizzas & ice cream by the pool. All of the breakfasts/dinners we had at Azul were delicious & room service was great! However, the MOST AMAZING part of Isla Mujeres Palace are the people that work there! Everyone was wonderful but we have to recognize several that went above & beyond: Ishmael & Verniece (front desk) Gabriel (bellman) Pilar & Lourdes (guest services) Mitzi & Jessica (hostesses) Moses, Antonio, Filiberto, Arturo, Wilma, Pedro (servers) Alejandro & Dario (bartenders) Natividad & Carmen (spa) And very special recognition to Juan Guinto & Macedonio - the best & friendliest servers you could ever meet! I also want to mention the extremely hard-working staff that we don’t get to meet. I sat on our balcony several mornings watching them move lounge chairs, tables & umbrellas so they could sweep away excess rain water on the pool deck. They were constantly cleaning the pool & making sure everything was perfect! There was also an amazing staff member who picked up rocks along the ocean beach front & hauled them out further in the ocean in a kayak - watched him take out three hauls! Thank you all SO MUCH for everything you do to make sure your guests have a wonderful vacation! We can’t wait to come back & see you all!!…
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Date of stay: September 2020
Value
Cleanliness
Service
Helpful
Response from social media Palace Resorts, Propietario at Isla Mujeres Palace
Responded 2 weeks ago
Dear mommasdazy; Thank you for taking the time on sharing your comments regarding your recent stay at Isla Mujeres Palace and for making us part of your vacation. Moreover, we are glad that your overall experience was really positive where you were able to enjoy many aspects of our property and our service. We appreciate the kind mentions of our team members who will be personally recognized for their impeccable customer service and dedication. We hope to have the opportunity to host you again in the future in order to create another wonderful experience. Cordially, Salvador Dominguez General Manager Palace Resorts
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We have stayed at "5 star" resorts in the Riviera Maya and Isla Mujeres Palace was on par with them in every aspect. From the exceptional beach service, to the great food, to the cleanliness of the entire property, to the laid back feel, to the entertainment after dinner, to the enthusiasm of the staff to celebrate and share Dia de Los Muertos our stay was exceptional. My wife and I were there to celebrate our 50th birthdays and the entire staff went out of their way to make it special. Juan Guinto, Cristian, Paolo, Alejandro, Pedro, Julian, Edy, and Alex provided service that was second to none. Ariel made sure that everyone was invited and included in all the fun. While in the dining room Yesica and Maccdonio went above and beyond to make our birthday extra special. I approached them to get a small birthday cake to surprise my wife. Maccdonio said that he would "take care of it". To our surprise at dinner we were provided with a special menu with out of this world food and a special dessert! This was our first time visiting Isla Mujeres and without a doubt when we come back we will be staying at Isla Mujeres Palace!…
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Date of stay: October 2020
Value
Location
Service
1 Helpful vote
Helpful
Response from social media Palace Resorts, Propietario at Isla Mujeres Palace
Responded 3 weeks ago
Dear Michael C; Please allow us to mention that it is a big honor for us to read your very positive and fantastic comments. We are very happy to know that we were able to exceed your high expectations and that you were pleased with the delicious food in our restaurants, our facilities and servies but also by the excellent service provided by our professional team members who make sure you had an amazing stay with us. We very much appreciate your recommendation and we hope to see you again very soon! Cordially, Salvador Dominguez General Manager Isla Mujeres Palace
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Great messages these girls are great and know how to take care of the guests. They are very nice and made sure we hade all the necessary things before our message. They made sure we had plenty of tea and watermelon juice along with a sanitized towel.
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Date of stay: November 2020Trip type: Traveled as a couple
Helpful
Response from social media Palace Resorts, Propietario at Isla Mujeres Palace
Responded 3 weeks ago
Dear 1Clifton; Thank you for choosing Isla Mujeres Palace. It is great to read your positive review, we thank for taking the time to share it with us, we are pleased that you enjoyed our facilities and services. We appreciate the recognition to the exceptional service from our staff members as this is what we aim for, to always create unique and extraordinary vacation experiences for our guests. Thank you for your recommendation and we remain at your service. Best Regards, Salvador Dominguez General Manager Isla Mujeres Palace
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Daynela,Natividad and Carmen made our spa experience amazing. Daynela greeted us with towels that smell fantastic and water to prepare us for an incredible massage, Natividad and Carmen are truly gifted in their craft! Thank you and we our planning our next massage!
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Date of stay: November 2020Trip type: Traveled as a couple
Helpful
Response from social media Palace Resorts, Propietario at Isla Mujeres Palace
Responded 4 weeks ago
Dear lauramL577TD; It is wonderful to read that during this visit with us, we've been always exceeding your expectations and that you were especially pleased with the amazing experience at our Awe Spa but also by the excellent service provided by our professional team members. We very much appreciate your recommendation and we remain at your service. Best Regards, Salvador Dominguez General Manager Isla Mujeres Palace
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PRICE RANGE
$266 - $521 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
isla mujeres palace hotel isla mujeres, hotel isla mujeres, palace hotel isla mujeres
LOCATION
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
NUMBER OF ROOMS
62
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Claim Your Listing Frequently Asked Questions about Isla Mujeres Palace
Which popular attractions are close to Isla Mujeres Palace?
Nearby attractions include Women's Beading Cooperative (0.3 miles), Kin Ha (Antes Parque de los Suenos) (0.7 miles), and Captain Dulche's Museum (0.4 miles).
What are some of the property amenities at Isla Mujeres Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Isla Mujeres Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Isla Mujeres Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Isla Mujeres Palace?
Conveniently located restaurants include Fuego de Mar, El Charco, and Bastos Grill.
Are there opportunities to exercise at Isla Mujeres Palace?
Yes, guests have access to a pool and a fitness center during their stay.
Does Isla Mujeres Palace have an airport shuttle?
Yes, Isla Mujeres Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Isla Mujeres Palace located near the city center?
Yes, it is 0.8 miles away from the center of Isla Mujeres.
Are any cleaning services offered at Isla Mujeres Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Isla Mujeres Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.