Isla Mujeres Palace
Carretera Garrafon Vista Alegre Mz 63 Lte 3, SM8, Isla Mujeres 77400 Mexico
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 04/08/2023.Read more
Full view
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360
Panoramas (43) 
Pool & Beach (714)
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Isla Mujeres Palace
Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 56 in Isla Mujeres
Location
4.5
Cleanliness
4.8
Service
4.8
Value
4.5
2022 Travelers' Choice Best of the Best
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Entertainment staff
Evening entertainment
Fishing
Car hire
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Desk
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Quiet
Languages Spoken
English, Spanish
Location
Full view
62Somewhat walkable
Grade: 62 out of 100
38Restaurantswithin 0.75 miles
10Attractionswithin 0.75 miles
Contact
Carretera Garrafon Vista Alegre Mz 63 Lte 3, SM8, Isla Mujeres 77400 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
2043Reviews446Q+A100Room tips
Reviews
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Popular mentions
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+1
BEST adult only all inclusive we have stayed in! When you walk in they greet you with a cold towel and a delicious mocktail. If you love a beautiful clean beach this is it! They clean the beach daily unlike other resorts on the strip. The ocean water is nice and clean as well as their 3 infinity pools. Each morning they have a yoga class at the main pool which was such an incredible experience! I truly believe this resort is known by their hospitality! Especially Juan Guinto he made our stay feel extra welcoming every morning at the buffet for breakfast. Whether you’re at a buffet, restaurant or just by the pool someone always come by to ask if we want something to drink or eat. Even at the night shows, which were amazing (one was a fire show and the other was aquatic acrobats) a server is always around asking if we would like anything to drink. Our room was beautiful and clean, they changed our bed sheets and cleaned our room daily and always left us a small treat/desert. I’m very picky when it comes to bathrooms and I love how they cleaned it daily and always left us fresh new towels. We tried all 3 restaurants inside the resort, my favorite was the Mexican restaurant because of the view and their authentic Mexican cuisine. However, all restaurants served delicious high quality dinners/lunch. Overall, Its such an amazing place to spend quality time with your significant other. I have already recommended Sun Palace to family and friends and will continue to do so.…
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Date of stay: June 2022Trip type: Traveled
Helpful
From my point of view, Islas Mujeres is one of the most beautiful islands in Cancun where you can spend a pleasant vacation with all your family and friends, as it is an island to get there you have to take a ferry. There is a restaurant where you can feed the fish of the sea. The service and accommodation is good, although the prices are high.
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Date of stay: December 2021
Value
Location
Service
Helpful
Without a doubt, it is one of the most fantastic places I have visited, not only because of its landscape but also because of the incredible treatment that they offered me in this hotel, it has divine and very clean buildings, the necessary measures and a very calm atmosphere. I highly recommend it either to go with your family, your friends, with your partner or alone, you will not regret staying in this place without mentioning that you have the beautiful Islas Mujeres beach in front of you, an incredibly beautiful place, a magical town proudly Mexican, in my opinion one of the best beaches that the Mexican territory has
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Date of stay: October 2021
Rooms
Location
Service
Helpful
Isla Mujeres is a beautiful beach, with almost perfect views, the atmosphere is excellent to rest and get out of the routine. It is a place that you can visit with your family and the costs are affordable. One of the best beaches in Mexico
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Date of stay: May 2022Trip type: Traveled
Helpful
+1
Beautiful beaches. Nice town. Nice to walk around and buy hand craft or souvenirs. My first time was amazing. This time we went there for 5 days for the Holy week (Semana Santa) and honestly too many people everywhere. So, if you want to get a tour it was longer because was a lot of people. Service and food was not good as well.
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Date of stay: April 2022Trip type: Traveled
Room Tip: Holy week or vacation time. Too many people.
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Helpful
We arrived at the IMP on 9/11/2021 after a horrible wait for a ferry . We were told that the IMP boat would be picking us up . However , when we arrived at the airport , we were taken to a ferry where we waited over two hours to go to the hotel . Upon arrival , we were told our room wasn’t ready , but the hotel was going to upgrade us free of charge . The first day we noticed a charge on the credit card for 620.00 and immediately called the front desk . The front desk said it was a mistake and that it would be credited back . When we left the resort on the 18th , we signed a checkout tablet with a zero balance owed . They had made us put up a credit card in case of damages or charges to the room . In October we received our credit card statement , and the hotel had again charged us 630.00 for the room upgrade that we were told was free . It has been horrible since that day . We filed a fraud claim dispute . The hotel sent a receipt after 6 months to the credit card company showing we signed for the charges for the room upgrade . The only problem is that the date is wrong , all three signatures they supplied don’t match , and the room number is wrong . The Palace Resorts have yet to refund our money back . Th ey should refund the money back and apologize . We already had paid a fortune for the vacation and may have used their other Palace resorts in the future . Had they not done this . They should apologize and refund the money . We have filed to have the charge remove from the card . IMP refused to do so and had since gone under . Palace resorts should do the right thing and refund our money back . If a mistake was made OK . Apologize and refund the money back . If not , it looks really bad in the Palace resorts to do such a thing . This needs immediate attention…
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Date of stay: September 2021Trip type: Traveled
4 Helpful votes
Helpful
Once again another tremendous Palace experience. It is what we have come to expect from Palace and they have again made our vacation a memory for a lifetime. Although they consistently provide excellent food and beverage, clean comfortable facilities and lots of available activities, it is the staff and the service they provide that truly make the difference for us. Our DC Fermin did an incredible job tending to our needs and planned a beautiful special dinner for us under the palapa on the pier as we enjoyed the spectacular evening sunset receiving unbelievable service from our waiter Juan Silver and a delectable 4 course meal from the head chef Renado. Every morning the day got off to a great start with breakfast being served and delivered by the dedicated team of Macedonio, Juan, Christian, Martin & Paola. If you cannot laugh around this crew you seriously do need a vacation. We enjoyed several spa experiences from massages to manicures & pedicures all at the amazing talents of Natividad & Carmen who provided a tranquil setting to display their skilful abilities.😇😌 Palace should be proud of the wonderful team they have put together at Isla Mujeres Palace. As this particular resort has been sold effective April 1st, we would like to extend our best wishes and continued success to not only the staff in their new positions within other Palace resorts but also to those who will be leaving the company to explore other opportunities on the island. You have made our last trip to Isla Mujeres Palace a truly memorable one.…
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Palace Resorts, Director General at Isla Mujeres Palace
Responded Mar 30, 2022
Dear kevinsP3264XZ, We feel extremely fortunate that you have giving us your confidence and trust during all these years, at Isla Mujeres Palace we work incessantly to give our guests the service they have come to expect from the first experience, we feel privileged to be one of your favorites resorts is extremely important for us to get your impressions, we're delighted that your experience was very positive regarding the food, the spa , diamond services, Thank you for noting the staff names members that made your stay enjoyable we're delighted that you encountered excellent service everywhere you went, we are loving the fact that you felt like we intended to, as each guest is an extremely important person. We appreciate the opportunity you gave us and hope this won't be the last time we welcome you in Quintana Roo, Our Best Regards Forever! Salvador Domínguez General Manager Isla Mujeres Palace
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Let me start by saying this was our 7th trip we have never been disappoint at any time with this resort , it saddens me knowing this was our last time here and may not see our wonderful friends ( staff) again ......Property was spotless and perfect, The food was amazing every meal .the wait staff incredible always a smile to greet you. My favorite time of the day was Morning awaiting the amazing welcoming from Juan, Christian, Macedonio and Paolo.... Last time we were there was right before covid Paolo could barely speak 2 or 3 words of English this trip I was completely taken back he was carrying on full conversations with myself and many guests !!! Great job Paolo keep studying ! afternoon by the pool was very relaxing anything you could need Joel , Alfredo and Edy were very eager to please ! Evening dinner with Julian always went off without any issues. Smiling happy to assist . Alejandro greeted us with a smile , good evening Mrs Smith with a Martini in hand for me .Martha at the front desk always willing to help with anything you might need . Ms Wilma she had been threw some hard times recently , this sweet little lady had a smile ear to ear everyday and Ms Alejandra my heart was full to see her again present to everyone if there was anything she could do to help make your stay more pleasant... My husband and I will hold the wonderful people and this resort in our hearts for ever ! The palace resort should be honored to have such hard working and HAPPY employees . Until we cross paths again I will hold on to all the great memory's …
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Palace Resorts, Director General at Isla Mujeres Palace
Responded Mar 29, 2022
Dear carmixautosales, Reviews such as yours are truly an enthusiastic inspiration to us as they encourage our earnest efforts to always deliver top tier service hence, our Isla Mujeres team members will be thrilled to know that their execution had affirmed your satisfaction and complimented all other services that we offer,We appreciate the kind mentions of our team members who will be personally recognized for their impeccable customer service and dedication such as Juan , Christian, Macedonio, Paolo, Alejandro , Martha, Alfredo, Jol, Edy, Wilma and Alejandra. We are extremely happy that our warm hospitality was reciprocated. Thank you for traveling to the heart of Isla Mujeres and the soul of luxury where The Palace Life was indeed a reality. Best regards, Salvador Domínguez General Manager Isla Mujeres Palace
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The resort is clean, and health precautions are observed. The food and restaurant service are very good. Spa services were easy to book with a vacation planner prior to our arrival. Entertainment is subdued, but it seems like most people are here for a quiet break from reality, not to party. There are lots of places to explore on the island; if you are looking for activities, you have to leave the resort. All the staff are pleasant, and reception/vacation planners were able to answer all our questions.
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Date of stay: March 2022
Location
Service
Sleep Quality
Room Tip: There are better views from the second level than the first.
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1 Helpful vote
Helpful
Response from Palace Resorts, Director General at Isla Mujeres Palace
Responded Mar 29, 2022
Dear Kim B, Thank you for taking the time on sharing your comments regarding your recent stay at Isla Mujeres Palace and for making us part of your vacation. Moreover, we are glad that your overall experience was really positive where you were able to enjoy many aspects of our property and our service. We appreciate your comments regarding the cleanliness and health precautions , also de food restaurants service and thank you for your feedback regarding the entertainment you may rest assured your comments are very important to improve. Best regards, Salvador Domínguez General Manager Isla Mujeres Palace
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We stayed for a week. It was fabulous, food was great service was top notch. Juan, Edy,Macedonia, Christian,Palo,Wilma,Julian,Alhandro, Alhendra! Joel, Alfredo Martha…..exceptional. We had a great vacation! Ty
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Date of stay: March 2022
Rooms
Location
Service
Room Tip: Pool view, great view of ocean
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Helpful
Response from Palace Resorts, Director General at Isla Mujeres Palace
Responded Mar 24, 2022
Dear Medoran12, It has been a privilege to host you at Isla Mujeres Palace , we appreciate your preference and would like to thank you for your review, is extremely important for us to get your impressions, we're delighted that your experience was very positive thank you for your kind words regarding the excellent service provided by Juan, Edy, Macedonia, Christian , Wilma, Julian , Alejandro, Alejandra , Joel , Alfredo y Martha we are loving the fact that you felt like we intended to, as each guest is an extremely important person. Best regards, Salvador Domínguez General Manager Isla Mujeres Palace
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PRICE RANGE
$176 - $410 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
isla mujeres palace hotel isla mujeres, hotel isla mujeres, palace hotel isla mujeres
LOCATION
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
NUMBER OF ROOMS
62
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Claim Your Listing Frequently Asked Questions about Isla Mujeres Palace
Which popular attractions are close to Isla Mujeres Palace?
Nearby attractions include Women's Beading Cooperative (0.3 miles), Kin Ha (Antes Parque de los Suenos) (0.7 miles), and El Sagrado Corazon de Jesus (0.3 miles).
What are some of the property amenities at Isla Mujeres Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Isla Mujeres Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Isla Mujeres Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Isla Mujeres Palace?
Conveniently located restaurants include Samura, El Charco, and Bastos Grill.
Are there opportunities to exercise at Isla Mujeres Palace?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Isla Mujeres Palace have airport transportation?
Yes, Isla Mujeres Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Isla Mujeres Palace located near the city center?
Yes, it is 0.8 miles away from the center of Isla Mujeres.
Are any cleaning services offered at Isla Mujeres Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Isla Mujeres Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.