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Carretera Garrafon Vista Alegre Mz 63 Lte 3, SM8, Isla Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Isla Mujeres Palace
Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 54 hotels in Isla Mujeres
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Snorkeling
Entertainment staff
Evening entertainment
Fishing
Car hire
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Desk
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Hidden Gem
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal
1971Reviews433Q+A100Room tips
Traveler rating
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Popular mentions
Eli Zieg wrote a review Sep 23
1 contribution
I had the most amazing experience here, it’s a beautiful place such nice people here, amazing service, a special thanks to my best waiters Christian, Juan, paolo, rene, mitzy, and Moises, thanks you are the best! I highly recommend you go and visit this place!
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Date of stay: September 2021Trip type: Traveled with friends
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Response from Alan Guzmán, Propietario at Isla Mujeres Palace
Responded 4 days ago
Dear Elizieg2: Thank you for sharing your comments and positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team, who will be personally recognized for their impeccable customer service and dedication. We very much appreciate your feedback and we hope to see you again in the future for another magical getaway! Best regards, Salvador Dominguez General Manager Isla Mujeres Palace
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Dana F wrote a review Aug 2021
Dearborn, Michigan3 contributions
+1
Hotel's Favorite
We stayed six nights and the service was top notch! The staff were very attentive and responsive to every need! We were treated like family by their staff ( Christian, Jessica, Mitzy, Juan Guinto Carlos, Maceoonro) and the food was excellent! We came to relax! This resort is not a party resort. It is a relaxation and an escape from life type of vacation! I have never felt so relaxed after being on vacation. The resort has on site covid testing and you will have results in one hour. The resort is very clean and the views wow. I will never get sick of waking up seeing palm trees, sand and the Caribbean!
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: August has a lot of mosquitoes and flies on the island.
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Response from , Propietario at Isla Mujeres Palace
Responded 3 weeks ago
Dear Dana F, Thank you very much for taking the time to share your experience with us, it was a pleasure meeting you and having the opportunity to host you. Thank you for praising the amazing service from all of our staff members and please be sure that indeed that is the main purpose we have, to make of your vacations something unforgettable. Allow us to assure you we will provide personal recognition to Christian, Jessica, Mitzy, Juan and Macedonio, our staff is committed to exceed our guest expectations, we are glad to know that they were an example of this. We always look after the safety for our guests and staff with our Purely Palace measures and we are very happy to know that your vacations were enhanced by these protocols. Kind regards, Salvador Dominguez General Manager
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Kimberly wrote a review Sep 22
Claremore, Oklahoma2 contributions
+1
This resort was perfect! It is a very small resort, but the staff made you feel the VIPs! Made many friends there! I look forward to going back soon! The room and view was amazing! The massages were amazing!!! The food and wine was top shelf! I truly can’t wait until I return!
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Date of stay: August 2021Trip type: Traveled as a couple
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Response from Alan Guzmán, Propietario at Isla Mujeres Palace
Responded 4 days ago
Dear Cajun-Queen-161: Thank you so much for making us part of your vacations. Please allow us to mention that it is a big honor for us to read your very positive and fantastic comments, for us your satisfaction is a main priority, therefore we feel happy to learn that we met your expectations with the facilities an service from our amazing staff. We remain at your service. It will be a pleasure to welcome you back to Isla Mujeres Palace in the very near future. Best regards, Salvador Dominguez General Manager Isla Mujeres Palace
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Andrea B wrote a review Sep 19
2 contributions
We had the best time on our honeymoon ! The service was excellent, food was great and the wine selection was amazing. We will be back soon. We loved our bartender, Alexjandro - he was the best and so friendly. The wine sommelier, Eduardo knew his wine and gave excellent recommendations. Our maid, Norma did a wonderful job keeping our room clean and kept. Thank you Isla Palace for an amazing stay.
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Alan Guzmán, Propietario at Isla Mujeres Palace
Responded 1 week ago
Dear Andrea B: Thank you for choosing Isla Mujeres Palace. Please allow us to mention that it is a big honor for us to read your very positive and fantastic comments, for us your satisfaction is a main priority, therefore we feel hhappy to learn that we met your expectations with our amazing staff specially Alejandro and Eduardo, we appreciate your kind mentions to them. We remain at your service. Best Regards, Salvador Dominguez General Manager Isla Mujeres Palace
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aurea a wrote a review Sep 17
7 contributions1 helpful vote
We took the Catamaran to Isla Mujeres and that was a sure fun for everyone. The service staff were all polite and ensured everyone was safe and having a good time. Pablo was a sure entertainer and the guy (sorry, I miss his name) serving the drinks was very efficient. Lunch was served past 2:00 p.m. because we were taken to the shopping area first. Food was not so great and the place could be improved. The island (Isla Mujeres) was nice but packed.
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Date of stay: September 2021Trip type: Traveled with family
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Response from Alan Guzmán, Propietario at Isla Mujeres Palace
Responded 1 week ago
Dear aequino; Thank you for choosing Isla Mujeres Palace and for taking the time on sharing your comments regarding your recent stay and for making us part of your vacation. Moreover, we are glad that your overall experience was really positive where you were able to enjoy many aspects of our property and our service. We appreciate the kind mentions of our team members who will be personally recognized for their impeccable customer service and dedication. We hope to have the opportunity to welcome you back very soon. Best regards, Salvador Dominguez General Manager Isla Mujeres Palace
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PRICE RANGE
$266 - $521 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
isla mujeres palace hotel isla mujeres, hotel isla mujeres, palace hotel isla mujeres
LOCATION
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
NUMBER OF ROOMS
62
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Frequently Asked Questions about Isla Mujeres Palace
Which popular attractions are close to Isla Mujeres Palace?
Nearby attractions include Women's Beading Cooperative (0.3 miles), Kin Ha (Antes Parque de los Suenos) (0.7 miles), and Captain Dulche's Museum (0.4 miles).
What are some of the property amenities at Isla Mujeres Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Isla Mujeres Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Isla Mujeres Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Isla Mujeres Palace?
Yes, free parking is available to guests.
What are some restaurants close to Isla Mujeres Palace?
Conveniently located restaurants include DeNuccio's on Isla Mujeres MX, El Charco, and Fuego de Mar.
Are there opportunities to exercise at Isla Mujeres Palace?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Isla Mujeres Palace have an airport shuttle?
Yes, Isla Mujeres Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Isla Mujeres Palace located near the city center?
Yes, it is 0.8 miles away from the center of Isla Mujeres.
Are any cleaning services offered at Isla Mujeres Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Isla Mujeres Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.