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Isla Mujeres
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Salina Chica, Isla Mujeres 77400 Mexico
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Traveler (283)
360
Panoramas (21)
Room & Suite (164)

About

#9 of 50 B&Bs / Inns in Isla Mujeres
Location
Cleanliness
Service
Value
Small relaxing boutique hotel located in the middle of the Island with ocean view.
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Property amenities
Free parking
Free private parking nearby
Free High Speed Internet (WiFi)
Free internet
Pool
Bar / lounge
Adults only
Baggage storage
Wifi
Internet
Outdoor pool
Restaurant
Snack bar
Non-smoking hotel
Sun terrace
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Good to know
  • HOTEL STYLE
    Bay View, Ocean View
  • Languages Spoken
    English, Spanish
  • NUMBER OF ROOMS
    10

Location

Full view
59Somewhat walkable
Grade: 59 out of 100
13Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
209Reviews7Q+A28Room tips
Traveler rating
  • 93
  • 67
  • 27
  • 19
  • 3
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Popular mentions
This place was absolutely perfect for the kind of stay we wanted on Isla. It’s a 5 minute or $2.50 taxi ride from downtown, or the north side of the Island, But just out of the hustle and bustle. It sits on the east coast of the island and has access to a beautiful rocky beach. A double terraced patio and restaurant along with a pool overlook the sea. The food in the restaurant was ah-mazing! And the staff are really friendly. Most of the island’s beaches are naturally rocky, with the only sandy beaches being small and in distinct locations. But the island is so tiny that a can ride to any beach will be less than $5. The A/C was wonderful, and the room included yoga mats which we used to sit on the beach. They do yoga classes here as well. We had a very simple room with no TV, but it did have refrigerator, microwave, coffee maker, dishes, and utensils. When I return to Isla this is most likely where I’ll stay again!
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We have been to Isla Mujeres 8 times over the past 10 years and this is our least favorite of all of the rentals we have stayed in. We chose the property for the location on the island. We love to be on the Caribbean side of the island on the airport strip for the views (knowing that we can't swim there). This area of the island is away from the majority of restaurants and swimmable beaches, but we like to stay in a quieter area of the island. We rent golf carts to go into town or to the beach clubs at the south end of the island. I cannot speak for the restaurant; we didn't eat there. The ants in our room did not make me want to try the restaurant. So I can't speak for the food. We stayed in the abundance suite with 3 adults and 1 child. The size was okay for our group. However, the pictures on the website do not represent the room or the pool area at all. The rooms may have looked as serene and clean as seen on the website at one time, but that is no longer the case! It was somewhat strange that the shower was not in the bathroom and instead was in the kitchen. The glass had been partially frosted but anyone using the shower could still be seen in the living room and kitchen. We could get past that. The water was cold for the first two days (not tolerable to shower). The water did warm up as the week went on. There were ants and mouse droppings in the kitchen when we entered the first day. We told the staff and they sprayed something in the kitchen but the ant problem continued to worsen thru out the week. Also, The sliding door in the living room had a very big gap and would let air in and out. Housekeeping came daily but always seemed to do the minimum. The sheets did not seem to be changed all week and the hand towel in the bathroom and the towel to step onto when getting out of the shower were not changed all week despite being visibly dirty. Yes, there was a basket to put towels that needed cleaning and replacing but I would think a visibly dirty hand towel would get changed without asking. We realized we were out of water one evening when getting back from dinner. There was no one to ask, since the staff leaves at 5. Again, I would expect that the cleaning staff would notice the low water and leave another jug or there would be another jug stored somewhere in the room (like all of the previous rentals we have stayed in). We asked in the morning for more water and came home that evening to a 1/3 full jug of water. Of course, with 4 people, the jug was gone by the next morning and we had to ask again. Luckily they gave us a full jug the next day. The last day of our trip was the most frustrating. Trying to pack in every bit of the island we could, we came home from a day exploring feeling dirty and sticky and ready to shower. But there were no towels. We had even asked that morning to make sure they were replaced, but we arrived home after office hours to no towels. The sign on the door states that staff in the restaurant can help if there is a need after hours. However, when we spoke to the staff, they said there was nothing they could do to get us towels. It would of also been nice to at least have 1 television in the suite.
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Response from BKR1, Owner at Casa Ixchel
Responded Mar 18, 2019
Dear k4danek.; Thanks for appreciating our superb waterfront location. You clearly know and love Isla Mujeras! I do regret that we did not always meet your expectations. I hope you will be pleased that your feedback has helped us to improve, and that you will give us another chance to make it right. If you do, please connect with our front desk staff re any concerns, and please do try our excellent rooftop restaurant, Da Luisa. Thanks.
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My husband and I spent 4 nights here recently and really enjoyed Isla Mujeres. We stayed in the Harmony room which had a beautiful ocean view, although we couldn’t really keep the curtains open to appreciate the view because anybody using the pool was just a couple of meters away and could see right in. The hotel isn’t central so you always have to get a taxi to the center, but they are easy enough to get and cheap. The room was always kept clean, but it was quite small and cramped. The staff were friendly and helpful, although the reception is only open from 9-5 each day. There is a restaurant upstairs (Da Luisa) which was nice for breakfast, but closed on a Monday. There are other nice restaurants further south, away from the center, that you can easily walk to in about 10 minutes. The only thing that we didn’t like was that there was a light outside the door that didn’t turn off at all (so others could guide their way at night) but it was so bright and made it quite hard to sleep.
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+1
My family and I stayed here for six (6) nights in the Grace III. It is a three bedroom two bath (all of the second floor). We had family staying at the two vacation homes next door so we wanted to be close. I’m so glad that we did. Everything was handled by Nadia the hotel manager and everything was excellent as she described. Nadia arranged for our ground transportation with Five Stars (airport to ferry/round trip). That company deserves 5 Stars too (driver was early, waiting, great commuter, new vehicle and we paid less then others in family did). So back to Casa Ixchel. When we arrived, we immediately had help with luggage, Nadia checked us in and a kind gentleman showed us to our suite. It is a simple, airy and very clean place. We had excellent customer care from making calls for golf carts (again we paid way less then our family did), dinner suggestions to reservations. The hotel on site has amazing view and the food is delicious. We ate there often. Got to meet Moe, he’s awesome. If you want a five star hotel along with hundreds of other and pay big bucks daily, this is not your place. I would say this is a perfect boutique hotel with personalized service that won’t break the bank. Yes, we would stay there again! Thank you Casa Ixchel staff for an amazing stay!
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Lovely little boutique hotel. It's pretty, um shabby chic? The "kitchenette" is barely a place you can cook but otherwise the room is relatively well kept. The pool looks over the most gorgeous view of the water and the island itself is really lovely.
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PRICE RANGE
$56 - $217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa louise ixchel hotel isla mujeres, casa ixchel isla mujeres
LOCATION
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
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Frequently Asked Questions about Casa Ixchel
Which popular attractions are close to Casa Ixchel?
Nearby attractions include Pau Pao Desing (0.2 miles).
What are some of the property amenities at Casa Ixchel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Casa Ixchel?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Casa Ixchel?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Casa Ixchel?
Yes, free parking is available to guests.
What are some restaurants close to Casa Ixchel?
Conveniently located restaurants include Coco Jaguar, Greenverde, and Kash Keken Chuc.
Are there opportunities to exercise at Casa Ixchel?
Yes, guests have access to a pool during their stay.
Is Casa Ixchel located near the city center?
Yes, it is 0.8 miles away from the center of Isla Mujeres.
Which languages are spoken by the staff at Casa Ixchel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Casa Ixchel?
Many travelers enjoy visiting Hacienda Mundaca (1.6 miles).
Does Casa Ixchel have any great views?
Yes, guests often enjoy the ocean view available here.