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Hotel Secreto

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304 Reviews from our TripAdvisor Community

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Showing 275: English reviews
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 21, 2016 via mobile

My husband and I couldn't be happier with our choice to stay at Hotel Secreto. We love the location which is just a few blocks from the main shopping, eating and of course North Beach. The location is quiet and peaceful yet close to it all. Our second floor room was exactly as described and the best part was the... More 

Helpful?
Thank RacheldandBobbyj
2 reviews
5 of 5 stars Reviewed March 8, 2016 via mobile

We absolutely loved this hotel, the environment, the staff and our fantastic room! The hotel only have 12 rooms so it's very private and a percent get away for the smaller family or couple! We will definitely come back here and recommend it to all our friends!

Helpful?
Thank Victoria F
Brooklyn, New York
Level Contributor
11 reviews
4 hotel reviews
5 of 5 stars Reviewed February 23, 2016

Hotel Secreto was definitely the nicest thing about our stay in Isla Mujeres. The staff is friendly and attentive, the room was large with a great balcony and view (we were on the 3rd floor), and it has a really nice infinity pool/sunbathing area. Compared to the rest of the architecture (if you can call it that) and vibe of... More 

Helpful?
Thank jcondo2
Sydney
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed February 22, 2016

After reading Courtney Ms review just now I understand what she is going through. Upon our arrival at 6pm we were told they did not have a booking for us. We showed our confirmation papers and they said they had never seen one like it and could not accept it even though it had a confirmation number and was from... More 

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1 Thank diesy8
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed February 5, 2016

I do have an upcoming reservation. Hotel Secreto is unwilling and unaccommodating to work with refunding our hotel reservation. I am currently 22 weeks pregnant and because of the unprecedented threat of the Zika virus, my doctor has advised me to no longer travel to Mexico. Hotel Secreto did not acknowledge my requests via email or facebook, nor did they... More 

Helpful?
13 Thank Courtney M
Baltimore
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 2, 2016

Beautiful room, wonderful balcony/lanai with its own lounging bed, view towards Cuba, and perfectly quiet. HS was everything we were looking for. The staff was very friendly, and delivered things like buckets of ice and glasses of juice at no cost. If you don't mind the lack of an elevator (they do carry your bags) and restaurant ("town" is one... More 

Helpful?
1 Thank astroman
Playa del Carmen, Mexico
Level Contributor
218 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 stars Reviewed January 31, 2016

We came to IM last year & my husband loved it so we ventured back again. I'm so glad we stayed at Hotel Secreto this time & we won't stay anywhere else again! We arrived at the hotel around 1330 & were greeted with welcome drinks. Our room wasn't ready so we hit the town for lunch. We had a... More 

Helpful?
Thank bergdorfblond
nyc
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed January 24, 2016

We've traveled multiple times to Isla but first time at HS. Given that it was New Year's week, choices were limited but chose HS based on photos though I was concerned about some negative reviews. We stayed 5 days (min stay required due to holiday). Pros: Great location, quiet but close to Centro and nice views out of the balcony.... More 

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3 Thank traveljunkie411
San Antonio
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 20, 2016

We spent a week at El Secreto and it has spoiled me for other hotels because the service was so amazing. There are only 12 rooms in the hotel, and every room has a wonderful view (although nothing beat the fourth floor balcony view). They provide a great continental breakfast that is delivered to your room upon your request, which... More 

Helpful?
1 Thank qroojen
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 13, 2015 via mobile

nice hotel not more . Lame breakfest, tired staff. We wont come again The spa disnt work Too expensive for what you get The ac is located right above the bed Good location but it doesnt worth the money. Big mistake

Helpful?
1 Thank Sebastian1199
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conde Nast Traveler's 50 Best New Hotels in the World. Hotel Secreto is a sleek nine-room hideaway - Santorini-meets-Schrager style. Constantly upgrading, the hotel was renovated in 2005 to include a 20 meter lap pool and an all junior suite lay-out. Designed by an award-winning architect, the hotel looks more like a slick private beach house. Modern touches such as WI-FI and pre-loaded iPods are part of an enhanced poolside service. ... more   less 

Additional Information about Hotel Secreto

Address: Seccion Rocas Lote 11 | Punta Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $184 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Secreto 3.5*
Number of rooms: 12
Reservation Options:
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Also Known As:
Secreto Hotel Isla Mujeres
Secreto Isla Mujeres
Hotel Style:
#6 On the Beach Hotel in Isla Mujeres
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