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Mia Reef Isla Mujeres

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2,006 Reviews from our TripAdvisor Community

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Showing 1,705: English reviews
Weatherford, Texas
Reviewed August 22, 2013

It is not a 5* Hotel, it is however a great place to stay if you just want to relax and listen to the ocean at night hitting the rocks below. The Studio is the same as the villa we liked it. That being said it rained for 2 days which was Ok too, but the ceiling leaked and we...

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Helpful?
1Thank debiallmon
RicardoAlarcon, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Guest: the hotel has a new management and is conscious in the beautiful place in which we find ourselves, I'm sure on your next visit you can enjoy the improvements made to the rooms and hotel services, again thanks for your comment about the best place in Isla Mujeres, Yours sincerely, The Management

Brooklyn, New York, United States
Reviewed August 21, 2013

The greatest thing about this hotel is the level of tranquility that you can achieve. If you are looking to have a few activities but to basically relax, this is the place for you. I got a very good deal through Expedia and tried to weigh the good & bad reviews. I took a chance & booked. The good: The...

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Thank Mimi S
Cape Coral, Florida
Reviewed August 15, 2013

We got a good deal through Groupon for this hotel, and even after reading so many negative reviews on TA, we decided to give it a try, mainly because of it's fantastic location on a reef completely surrounded by water. What we should have done was heed the advice to upgrade out of the tower and into the villas, but...

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Helpful?
1Thank nansi1210
RicardoAlarcon, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear valued Guest Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been. I would like to apologize on behalf of the hotel and its team for your stay. The interaction with our staff member with regards to your comments about your...

Fernley, Nevada
Reviewed August 14, 2013

I have to say that we loved our time at the Avalon Reef. While there is only one resturant, the food and drinks are good and the service is wonderful. Armando the activities director is a blast and really makes you feel welcome. While the snorkeling left something to be desired, you are so close to everything that you can...

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Helpful?
1Thank Johna M
RicardoAlarcon, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Guest, thank you so much for your kind words. It is so overwhelming to read about experiences like yours, and thanks for giving the Reef the chance of showing you Isla Mujeres and be part of your vacation experience. Please let us know if you are planning on coming back, we would love to help you book your trip....

Chicago, Illinois
Reviewed August 8, 2013

We have stayed at the Avalon 4 times and have our 5th trip planned for November. While not a 5 star resort it also does not have 5 star prices. We have only stayed in the Villas so I cannot speak for the hotel rooms, but the Villas can be booked by anyone ...you do not need to be a...

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3Thank gobears345431
RicardoAlarcon, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Repeater Guest : We appreciate your feedback in relation to our property your home away from home, the managers and the staff is committed to improving the facilities and hotel services, we have a new administration committed to enhancing all hotel services, please let us remain be part of your "little secret" to vacation, will be a pleasure to...

Fulshear, Texas
Reviewed August 8, 2013

We stayed here as part of a group scuba diving trip arranged through our local dive shop. First off, this hotel has a great location! The villas/condos are probably the best way to go. We stayed in one of these and it was right on the caribbean sea with a beautiful view across toward Cancun. The room was clean and...

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Helpful?
Thank blauvs
RicardoAlarcon, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear valued Guest Thank you very much for your comments in relation to the visit in our property, we regret that your experience has not been perfect, in relation to service restaurants, we are training the new staff in waiters to enhance the food and beverage service, as to the charge for the key safe and beach towels, is in...

Mexico City, Mexico
Reviewed August 5, 2013

Boy am I glad we have sites like Tripadvisor nowadays to tell us what's really going on, but it seems the sheer location and amazing hotel photos must be what keeps this place in business, because in all honesty: the beach location is the ONLY thing this place has going for itself. It's right on the end of Playa Norte,...

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Helpful?
1Thank Reddylocks
RicardoAlarcon, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear valued Guest Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been. I would like to apologize on behalf of the hotel and its team for your stay. The interaction with our staff member with regards to your comments about your...

Round Rock, TX
Reviewed August 5, 2013

While I did not stay here, I did come by to tour the property while on Isla. I can say that the location on the island and the property are awesome! The people were very nice. There is security and we asked to tour the hotel, so he took us to the front desk. The receptionist was very nice and...

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Helpful?
Thank cdnusbaum
RicardoAlarcon, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear valued Guest Thank you very much for your comments in relation to the visit in our property, certainly, the hotel has a new management and is conscious of the beautiful place in which we find ourselves, I'm sure on your next visit you can enjoy the improvements made to the rooms and hotel services, again thanks for your comment...

Norman, Oklahoma, United States
Reviewed July 31, 2013

I thought all those negative reviews about the beds were from a bunch of divas. Our bed was a boxspring with a sheet. No padding until we asked and got a small pad. The AC was so loud it drowned out almost all conversation. Couldn't open the window, not using the AC was not an option. We were given one...

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Helpful?
1Thank Dee H
RicardoAlarcon, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Valued Guest, Thank you very much for your feedback. We deeply apologize if your stay with us was not a perfect experience Starting with myself and all my colleagues and managers, we are disappointed to have not met your expectations during your stay with us. I hear all your comments, and certainly we will take seriously your feedback and...

Katy, TX
Reviewed July 28, 2013

There isn't a lot I must have in a hotel. If the sheets are clean and there's a roof over my head, I'm pretty happy. So, if you travel with a backpack instead of suitcases, think a few cracks in the stucco look like character, and don't care if room service will arrive in under 30 minutes because you wouldn't...

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Helpful?
3Thank 3Foleys
RicardoAlarcon, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Guest, thank you so much for your kind words. It is so overwhelming to read about experiences like yours. Thank you for giving the Reef the chance of showing you Isla Mujeres and be part of your vacation experience. Please let us know if you are planning on comming back, we would love to help you book your trip....

Questions? Get answers from hotel staff and past guests. Ask a question

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Amor Azul Suite (39)
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Beach (16)
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Deluxe Jacuzzi Ocean View Room (31)
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Deluxe Ocean View Room (26)
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Deluxe Ocean View Room with Two Queen Beds (28)
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Deluxe Villa Ocean Front Suite (34)
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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff

Additional Information about Mia Reef Isla Mujeres

Address: Calle Zazil Ha s/n Int 7 | Islote Yunque, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $228 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mia Reef Isla Mujeres 3.5*
Number of rooms: 156
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Also Known As:
Avalon Reef Club Isla Mujeres Hotel Isla Mujeres
Avalon Reef Isla Mujeres
Avalon Club Reef
Isla Mujeres Avalon Reef
Hotel Style:
#4 Spa Hotel in Isla Mujeres
#5 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travelers have asked, with answers from Mia Reef Isla Mujeres staff and other travelers.
394 questions
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Daytona Beach, Florida

Why does Mia Reef management not respond to the complaints and negative comments in the one star reviews on TA, the comments about boring, bland food, the limited selection, the lack of quality steak, the almost nonexistant amount of shrimp and lobster available, the watered down "swill" liquors on the Mia Reef joke of an "all inclusive resort menu"?

Why does management only respond to compliments and praise from guests who have obviously never visited a "real" 4 or 5 star all inclusive resort in Mexico or the Dominican Republic?

How about a response to Mia Reef's constant violation of its timeshare members contracts?

  Mia Reef Isla Mujeres is forcing its vacation club (timeshare) members to pay a mandatory all inclusive fee of $966 USd per week, in addition to their $600-700 annual maintenance fee. I have seen the contracts of the vacation club members and their contract clearly states that the all inclusive is Optional!

How does Mia Reef Isla Mujeres justify violating its members' contracts and having the audacity to state that "it, (Mia Reef Isla Mujeres) has the right to pick and choose what parts of the contract it accepts? At the same time Mia Reef states that the vacation club contract holders are required to fulfill the entire contract. Mia Reef insists its members pay their annual maintenance fees even though Mia Reef will not allow their vacation club members to use their resort accomodations without paying this all inclusive fee? And Mia Reef wants the extra $966 to be paid in advance! This is "EXTORTION", pure and simple!

 

Is Mia Reef unaware that contract law is contract law, and a contract cannot be changed unilaterally?

It seems that Mia Reef is a big bully that is taking advantage of a large group of senior citizens who paid thousands of dollars for this vacation club membership. Mia Reef Isla Mujeres is hiding behind the Mexican border, foolishly thinking that it is immune to American and Canadian lawsuits!

10 months ago

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Questions? Get answers from Mia Reef Isla Mujeres staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a room with a view.”
609luisg, 6 days ago | Read review
“We upgraded to a villa they r very nice”
Carla9797, 1 week ago | Read review
“They have Ocean View Villas (the Caribbean is bluer than blue here with wild waves).”
LisaCStJohn, 1 week ago | Read review
“Choose a villa!”
craigcE1340MK, 2 weeks ago | Read review
“Floor 4 or higher”
JuliaB714, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question