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Mia Reef Isla Mujeres

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1,791 Reviews from our TripAdvisor Community

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Showing 1,520: English reviews
Washington, DC
Reviewed 6 days ago NEW

Mia Reef is in the most beautiful setting that you can imagine. Pictures are spot on. The lagoon is perfect for families with kids - crystal clear water, soft white sand, thousands of fish, you don't even need to snorkel - you can just stand in waste deep water and enjoy seeing all this fish... amazing. The resort itself leaves...

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4Thank tm505
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear tm505 Thank you so much for posting a review. We really appreciate your time from your busy schedule to share your experience with others on Tripadvisor. Please know that our goal is to exceed before, during and after your stay. We look forward to welcoming you back as our guest soon. Be assured that our staff will take the...

Olathe, Kansas
Reviewed 1 week ago

The Mia is a beautiful property in a wonderful location. We stayed in the villas and had a fabulous view. Being all-inclusive, you can easily settle in and stay for days without leaving (but it is an easy walk across the bridge if you choose to go into town). The set-up is great for families, especially the variety of options...

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2Thank Tammy M
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Tammy On behalf the entire team of HOTEL MIA REEF ISLA MUJERES we thank you for choosing us for your holidays. It's a pleasure for us to know that we have met your expectations and that we have demonstrated you how wonderful are the services that we provide to our guests. In MIA REEF our main goal is try...

Waynesburg, Pennsylvania
Reviewed 1 week ago via mobile

We arrived on the 23rd around dinner time. There was nobody to help us with our bags. So we wrangled three suitcases up the stairs at the same time we were keeping our kids in check. This was no champagne arrival as guests arriving on different days experienced. The front desk was quick to get us checked in and into...

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4Thank BinMcKin
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear BinMcKin Thank you so much for your review. We're pleased to hear about your experience at MIA REEF ISLA MUJERES as we're constantly working to improve and make sure every single time you stay with us feels unique and special. Thank you for the confidence, MIA REEF ISLA MUJERES will be waiting for you! Cordially, Horacio Aguilera General Manager

Manchester, CT
Reviewed 1 week ago

Stayed at this hotel for a waaay too short stay bought off of groupon. Stayed at the end of October, 2016 for my sister's 40th birthday. For location, this hotel CANNOT be beat, if you're looking for quiet and relaxing. It's surrounded by turquoise water on all sides. We slept with the sliding door to our balcony open a little...

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1Thank Amanda B
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Amanda Thank you so much for being our guest on your recent trip to Isla mujeres, and for taking a moment to offer us such a great review of your visit. I'm so happy to you enjoyed our spectacular location, and rooms; there is certainly nothing like looking out over the Caribbean Ocean from the comfort and seclusion of...

Houston
Reviewed 1 week ago

We were staying in a Private Villa on the windward side of the Island. That means less sand and rocky. Although we had a beautiful place and a small private pool we decided to do a day Pass @ the MIA REEF, which was very reasonable. It was a great time from the moment we drove across the private bridge....

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1Thank Lexibelle
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Lexibelle Thank you for staying at MIA REEF ISLA MUJERES, on behalf the hotel staff we appreciate you have taken part of your time to sharing your thoughts about your experience with us. You have enjoyed your holidays in our beautiful property. We are working hard in order to provide a high quality regarding the food, staff friendliness and...

Aledo, Texas
Reviewed 1 week ago

Our family of 4 (Mom, Dad, two boys - 21 and 16) stayed at Mia Reef for 5 nights after Christmas 2016. We’ve stayed along the Mexican/Central American coast over 30 times, and Isla Mujeres 4 times, since the early 1990’s (snorkeled around the resort back in El Presidente days) and had previously stayed in 3 other hotels (Nabalam, Nautibeach,...

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3Thank Beachbum937
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Appreciated Beachbum937: Thank you for your visit to MIA REEF ISLA MUJERES, CANCUN. I would like to take this opportunity to thank you for taking the time to share your positive experience during your stay with us. I am glad to hear that you enjoyed the suite the amazing REEF and the food. I will be sharing your comments with...

Sonora, California
Reviewed 1 week ago

I arrived at this lovely location after several days of travel sore, aching and with profound fatigue. Scheduling a therapeutic massage at the Mia Spa was a hopeful action on my part. I was incredibly surprised by the very skilled, very patient and very professional massage I reviewed which complete relieved my aches and pains and restored me mentally so...

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Thank ladlindsay
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear ladlindsay: Thank you so much for being our guest during your recent visit to MIA REEF ISLA MUJERES, and for taking a moment to provide such a wonderful review of your stay. I'm so happy to hear that you loved our amazing reef. Of course, our beautiful location would be nothing without our team of hospitality professionals. We look...

Washington DC, District of Columbia
Reviewed 1 week ago

I travel often and seek out unique spots. A group of us celebrate our birthday weekend together every year. This was the 11th Annual and we decided to take it abroad and start a new tradition. We picked Mexico as the first year and found Mia on Trip Advisor. We chose this one for the location and rates...this will be...

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11Thank GypsySayra
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear GypsySayra Thank you so much for being our guest on your recent trip to Isla mujeres, and for taking a moment to offer us such a great review of your visit. Also, we would like to apologize for the situation about the noise, of course we try to keep the resting areas as quiet as possible during sleeping time,...

kc
Reviewed 1 week ago

BREATHTAKING! From the moment you cross the private bridge to the private island the views will take your breath away! And that is only the beginning. The Staff and Management are absolutely incredible. After our 4 day stay we went to another large resort in Cancun. We missed Mia Reef and its more intimate feel but mostly the friendly service....

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5Thank KcJulie
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear KcJulie On behalf the entire team of HOTEL MIA REEF ISLA MUJERES we thank you for choosing us for your holidays. Thank you for your comments, I am very happy to hear that you have had a wonderful family vacation here with us on property; hopefully we will be able to welcome you back in the near future to...

Reviewed 1 week ago via mobile

First trip to Mexico and really don't want to leave. We are staying in a studio villa over looking the protected bay and see the sunset over Cancun each night. The staff are OUTSTANDING ... the buffet has tons of choices to suit everyone's palate... especially if you like fresh. The snorkelling was fabulous... came back with an empty conch...

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4Thank MB G
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear MB G Thank you for sharing the experience of your stay at HOTEL MIA REEF ISLA MUJERES. We are delighted to hear that you enjoyed our beautiful hotel with great location. Here at HOTEL MIA REEF ISLA MUJERES, we strive to deliver a standard of service that exceeds all of our guests' expectations and we thank you for choosing...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff

Additional Information about Mia Reef Isla Mujeres

Address: Calle Zazil Ha s/n Int 7 | Islote Yunque, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $193 - $487 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mia Reef Isla Mujeres 4*
Number of rooms: 156
Reservation Options:
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Also Known As:
Avalon Reef Club Isla Mujeres Hotel Isla Mujeres
Avalon Reef Isla Mujeres
Avalon Club Reef
Isla Mujeres Avalon Reef
Hotel Style:
#4 Spa Hotel in Isla Mujeres
#5 On the Beach Hotel in Isla Mujeres
#5 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travelers have asked, with answers from Mia Reef Isla Mujeres staff and other travelers.
308 questions
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Daytona Beach, Florida

Why does Mia Reef management not respond to the complaints and negative comments in the one star reviews on TA, the comments about boring, bland food, the limited selection, the lack of quality steak, the almost nonexistant amount of shrimp and lobster available, the watered down "swill" liquors on the Mia Reef joke of an "all inclusive resort menu"?

Why does management only respond to compliments and praise from guests who have obviously never visited a "real" 4 or 5 star all inclusive resort in Mexico or the Dominican Republic?

How about a response to Mia Reef's constant violation of its timeshare members contracts?

  Mia Reef Isla Mujeres is forcing its vacation club (timeshare) members to pay a mandatory all inclusive fee of $966 USd per week, in addition to their $600-700 annual maintenance fee. I have seen the contracts of the vacation club members and their contract clearly states that the all inclusive is Optional!

How does Mia Reef Isla Mujeres justify violating its members' contracts and having the audacity to state that "it, (Mia Reef Isla Mujeres) has the right to pick and choose what parts of the contract it accepts? At the same time Mia Reef states that the vacation club contract holders are required to fulfill the entire contract. Mia Reef insists its members pay their annual maintenance fees even though Mia Reef will not allow their vacation club members to use their resort accomodations without paying this all inclusive fee? And Mia Reef wants the extra $966 to be paid in advance! This is "EXTORTION", pure and simple!

 

Is Mia Reef unaware that contract law is contract law, and a contract cannot be changed unilaterally?

It seems that Mia Reef is a big bully that is taking advantage of a large group of senior citizens who paid thousands of dollars for this vacation club membership. Mia Reef Isla Mujeres is hiding behind the Mexican border, foolishly thinking that it is immune to American and Canadian lawsuits!

7 months ago
Hegins, Pennsylvania

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Questions? Get answers from Mia Reef Isla Mujeres staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Most Beautiful Beach, EVER.”
 of 5 bubbles browning13, yesterday | Read review
“Villas not facing the resort beach are quiet and have beautiful views.”
 of 5 bubbles louisemY2155JQ, 2 days ago | Read review
“The ocean view side is stunning though the breaking waves are really loud.”
 of 5 bubbles WendyCalifornia, 2 days ago | Read review
“all have ocean view”
 of 5 bubbles J7394DSlindan, 2 days ago | Read review
“All the rooms have ocean views, you really cant go wrong here.”
 of 5 bubbles Q1441OZamandab, 1 week ago | Read review
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