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Mza 072 Supmza 07 Carretera Sac Bajo No. 046 Lt. 5, Isla Mujeres 77400 Mexico
3 people are viewing this hotel
Hotel direct offer!25% off room rate
Expedia.com
$206
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Free cancellation until 05/22/22
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$207
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Free cancellation until 05/22/22
Agoda.com
$168
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Free cancellation until 05/25/22
Hotels.com$206
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Traveler (305)
Room & Suite (63)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Belo Isla Mujeres
Updated 10/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 56 in Isla Mujeres
Location
4.6
Cleanliness
4.4
Service
4.3
Value
4.7
Travelers' Choice
Experience a unique location at one of the best destination across the world, Isla Mujeres. Contemplate the turquoise caribbean water surrounded by our stylish and exclusive hotel. Enjoy yourself and chill at paradise.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Airport transportation
Massage
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Snack bar
Poolside bar
Rooftop bar
Rooftop terrace
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Private bathrooms
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Languages Spoken
English, Spanish
Hotel links
Special Price:25% off room rate

Location

Full view
64Somewhat walkable
Grade: 64 out of 100
49Restaurantswithin 0.75 miles
14Attractionswithin 0.75 miles
188Reviews14Q+A21Room tips
Traveler rating
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Time of year
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Popular mentions
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Most Recent
ranisaad wrote a review Apr 2022
Eilat, Israel1 contribution1 helpful vote
We wrote to the hotel that we will arrive a bit early and they said we can't get the rooms before 15:00, at 15:00 they said the rooms are nor ready and they have only one cleaning worker, at 15:30 they said in will take one more hour, I came back 16:30 and they said it is still not ready, When i said it's not OK the receptionist (fani) told me to go and complain to the manager which will be here tommorow. I booked the rooms one month ago but they said they were not ready for us to come today. Worst service ever. Just don't come to this hotel.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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G&Q Adam wrote a review Oct 2021
Florida7 contributions6 helpful votes
+1
Hotel's Favorite
we absolutely loved to stay here our 2 nights were amazing! the rooms were big and luxurious, we had the whole pool for ourselves and we had the best food ever the menu is incredible delicious and price worthy. the staff is amazing they work hard to make you feel welcomed and give the best customer service we had in the whole mexico. They provided help with the golf cart rentals and set the jacuzzi on time for us. Our experience here was by far the best!
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Date of stay: October 2021Trip type: Traveled
Room Tip: definitely the best hotel and best staff in the whole QR area!
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1 Helpful vote
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ErnieG22 wrote a review Apr 2022
Bronx, New York71 contributions53 helpful votes
I spent a three-day weekend at this all-inclusive and I enjoyed my stay. The staff was nice, although it took them a long time to bring drinks, even when the pool or dining room was not busy. We had a large room with two queen beds and the room cleaning service was good. I loved the large bathrooms. They only thing missing from the room was a chair and desk, which was odd because there was enough space. I don't think that I will return to Isla Mujeres. It was exhausting coming from the airport to the ferry terminal to the island and then having to wait in a long line for a taxi to Belo. I did not find the island attractive. It's very over-developed without any apparent urban planning by local authorities.
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Date of stay: April 2022
Rooms
Cleanliness
Service
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Response from SABYNA DOMINGOS, Propietario at Hotel Belo Isla Mujeres
Responded 3 weeks ago
We do really appreciate your comments, thank you for taking the time to share your experience at Belo Isla Mujeres. Warm regards
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James R wrote a review Apr 2022
New York City, New York1 contribution1 helpful vote
Let me start by saying the service is excellent the people are friendly. Polite and truly want to make your stay rememberable. However the booking process was less than forthright. Our reservation total was $987 American when we got to the hotel they charge us $1250 American and then claimed that the bank took the rest of a charge for the transfer rate which is bowl because I paid by credit card and the visa card handles the exchange rate also they put us in a smaller room we had booked a junior suite and when we asked to move they said we can do that but it would have to be a road view not an ocean view no price reduction just have a nice day and enjoy the smaller room for the bigger room price not an overall great experience
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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tami n wrote a review Mar 2022
Coquitlam, Canada2 contributions
Excellent Service, excellent food, excellent location!!! On south side of the island (quieter) which is what I preferred. still easy to get in to town. Beautiful rooms, property. Front desk was amazing as well as the food (so good). Do not have one bad thing to say. Could of used in house laundry service (just a thought ') Thank you Hotel Belo for an incredible holiday
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Date of stay: February 2022
Value
Rooms
Service
Room Tip: I believe all the rooms faced pool or ocean &/or both
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Thomeka Ramirez wrote a review Mar 2022
4 contributions
This is a lovely hotel, however, they have a system of transferring USD to pesos that causes them to overcharge. The young lady at the desk took the amount she said was due for the room and multiplied it by 20 (the amount she said each $1 USD was worth). However, she did that on a simple calculator. The rate per USD was actually less and she just rounded up which caused me to be over charged. Even after explaining that, she was convinced she was actually even charging me less than my reservation confirmation. If this is a system they have in place instead of regularly checking transfer rates they may have overcharged many of their customers without the customer realizing it. Even after showing her the ACTUAL USD charge she still was convinced it was a problem with my bank and not her math. Either way I did not authorize her to process my payment for that amount. I was afraid to even order room service or running my card anywhere on the Island the entire trip. Fortunately, I did not have this issue with anyone else.
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Date of stay: March 2022Trip type: Traveled
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JnMCole wrote a review Feb 2022
Plano, Texas10 contributions6 helpful votes
The hotel is trendy, clean and new. They view is incredible and makes for beautiful photos. But beware! The management is unconcerned with guest’s satisfaction and very non responsive, the room service is sub par, and the resort charges extra for EVERYTHING. We booked our stay online, directly from the hotel website. We emailed the hotel and asked if early check-in would be possible - no reply. Upon arrival, we needed to add our daughter to our reservation and decided we would also like to add all-inclusive. They charged more than double the price offered on their web site to add our daughter and wanted an additional $600 for AI for a two night stay! When we asked them to honor the price they advertise online, we were informed that making reservations online, even directly from their hotel’s website, was the same as booking through Expedia or Hotels.com, and they would not honor any advertised prices once we were in person. They even suggested we cancel and rebook our reservation, even though we would lose 100% of what we had already paid! The front desk manager said we could try emailing or sending a text via WhatsApp, and so we did.. several times…. We’ve been back home for three days and still no reply.
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Date of stay: February 2022Trip type: Traveled
Room Tip: Beware - Room service closes at 10:30pm. In-room coffee is $3 plus cost of water! Bar doesn’t...
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1 Helpful vote
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RyenDubes wrote a review Feb 2022
2 contributions2 helpful votes
First, the rooms are beautiful, updated boutique style, and the place is set up amazingly IF anything worked and bars were open past 8pm....every hot tub was empty, rooftop closed at 8. Had no hot water in shower for full stay there sorry I did for half shower 1 day..... Staff argued about food orders instead of trying to understand, got fleeced with "premium vodka". Asked for vodka tonics and they say is this one ok? and get a bill for 300pesos per shot of Titos (15$USD each). Tried ordering wine they kept saying only had the 3000peso bottles had to go to rack and find the one we wanted (1200peso). The cherry on top was I asked to extend my stay and was told multiple times by staff at the front desk yes yes everything good, to find out on the day that NOTHING was booked or available... Luckily next door at HOTEL IZLA they had a room. Now not as fancy looking a hotel but I will say HOTEL IZLA...ABSOLUTELY EVERY SINGLE STAFF MEMBER WAS ABOVE AND BEYOND AMAZING....... much better stay. Best part in a country ( forget an island) where water is not potable you get a 2 bottle limit of free water.....1l per day....that's it.....you pay for anything else..... damn rooms go up to 1200$ a night and they cut you off at 2 bottles of water.....
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Date of stay: February 2022
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Service
Sleep Quality
Room Tip: junior suites have no balconies and "ocean view junior is BS. don't upgrade unless going...
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1 Helpful vote
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Diana Verlanga wrote a review Feb 2022
7 contributions1 helpful vote
This is the worst hotel in life!! DO NOT STAY HERE! The resort is new but it seems to need maintenance everywhere. I been there 4 times and every time hot tubs never worked. Loud music everyday, And don’t get me started about food, THE RESTAURANT WAS CLOSED the most of the time! Service slow and poor. I read reviews of this place was bad but is even worst! If I could rate it in cero I would do it. Someone took 300 USD from my safe last night and when I asked to a waiter he told me that it is very usual in that place! Once occasion, someone got inside the property to stole all the safes in the rooms!!!! That they stole more than 4000 USD !!!! Inhuman people, the general manager Manuel is an as**** that only cares about winning money for himself. He asked me for money in cash when I spoke to him!! He didn’t resolve anything!!! The list goes on and on. This is the worst place by war, PLEASE DO NOT COME HERE!!!
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Date of stay: February 2022Trip type: Traveled
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Elizabeth F wrote a review Feb 2022
1 contribution
I visit Isla several times per year and never heard such loud music going all night. It’s my 40th birthday and my family came down to help celebrate. We all went to bed around 10pm but could not sleep due to the super loud clubbing music going on outside. This music played all night, we could still hear it at 5am. My poor parents couldn’t sleep at all since their doors faced the pool. It’s super embarrassing to have picked this beautiful hotel for them to stay at and they can’t even get a decent night of rest. The hotel is gorgeous with modern amenities but we would never stay here again due to the lack of concern for noise affecting all guests. I would suggest an Airbnb on a different part of the island, there are some gorgeous ones perfect for families and large groups. The showers here also leak water all over the floors. We put towels down to mop it up and then asked the front desk for more since we ran out. They said the rule is 2 towels per room per day.
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Date of stay: February 2022Trip type: Traveled
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PRICE RANGE
$127 - $425 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
NUMBER OF ROOMS
70
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Frequently Asked Questions about Hotel Belo Isla Mujeres
Which popular attractions are close to Hotel Belo Isla Mujeres?
Nearby attractions include Women's Beading Cooperative (0.6 miles), El Sagrado Corazon de Jesus (0.5 miles), and IceBar Mexico (0.04 miles).
What are some of the property amenities at Hotel Belo Isla Mujeres?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Hotel Belo Isla Mujeres?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Belo Isla Mujeres?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Belo Isla Mujeres?
Conveniently located restaurants include Samura, Madera Food & Art, and El Charco.
Are there opportunities to exercise at Hotel Belo Isla Mujeres?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hotel Belo Isla Mujeres have airport transportation?
Yes, Hotel Belo Isla Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Belo Isla Mujeres located near the city center?
Yes, it is 0.4 miles away from the center of Isla Mujeres.
Which languages are spoken by the staff at Hotel Belo Isla Mujeres?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Belo Isla Mujeres?
Many travelers enjoy visiting Hacienda Mundaca (0.5 miles).
Is Hotel Belo Isla Mujeres accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.