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Calle Zazil Ha 118 Playa Norte, Isla Mujeres 77400 Mexico
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Traveler (801)
Panoramas (6)
Pool & Beach (197)


#20 of 47 hotels in Isla Mujeres
The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention.
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Full view
Property amenities
Free parking
Free internet
Bar / lounge
Pool / beach towels
Outdoor pool
Non-smoking hotel
Sun umbrellas
Laundry service
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Room features
Air conditioning
Private balcony
Bath / shower
Hair dryer
Room types
Ocean view
Non-smoking rooms
Good to know
Bay View
Languages Spoken
English, Spanish
1,010Reviews40Q+A100Room tips
Traveler rating
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Popular mentions
jimmyglen wrote a review Jan 16
Lima, Peru202 contributions64 helpful votes
I am staying right now at this property. I am on the “other side of the road” and it seems like the beach side is being renovated. For $100 a night with tax we have a nice size room with a nice size bathroom. It overlooks a cozy jungle like courtyard and small pool. The clerk at the check in is super nice. The room is clean and the bedding smells nice LOL. The best part about this property is the location. You can walk out on the street and turn right and be right at the calm section of north beach where my kid is in heaven. This area is mostly families and I love the calm shallow clear water. If you cut across the street it puts you out by the green demon beach club and more on north beach proper. Either way it is just a few steps really to my favorite beach anyplace.
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Date of stay: January 2021
Room Tip: Rooms around the pool are nice size and quiet
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1 Helpful vote
Melismass1 wrote a review May 2020
Akron, Ohio221 contributions65 helpful votes
I want to give a shout out to this hotel for their customer service during the COVID pandemic! I booked through a third party under a no change /no cancellation booking. My travel date needed to be changed so I decided to try with no real expectation. Well, I am thrilled to report that they let me change my date! Im so impressed with their generosity and superb customer service! Thank you Na Balam! I absolutely love this hotel. The grounds are so beautiful, the beach is amazing and the customer service top notch! I cant wait to come back!
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Date of stay: January 2020
5 Helpful votes
StephanieSalas wrote a review Mar 2020
Houston, Texas122 contributions48 helpful votes
I spent a long time looking for a hotel: In Playa Norte With A/C Small(not a resort) On the Beach With restaurant on site In spite of some of the negative reviews, took a chance on this hotel and it paid off; it was wonderful. Just as it looks on the pictures. We stayed in a deluxe room with a king bed on a second floor with a partial view of the beach: gorgeous! I wasn’t counting on a TV and mini fridge in the room. Nice surprise! WiFi is slows but works in the room, restaurant and even at the beach; just be patience. An umbrella, table and two-person bed beach are available at no extra fee; a cabana is available at a discounted fee if you are a hotel guest. The hotel is near a bar and a resort and it can get loud at night. Not a problem for us since we got all our other requests and they shut down early enough. I wish the room had a coffee machine and a full body mirror. Just being picky here. Guillermina, at the front desk, and Gaspar at the restaurant were super nice and helpful. We are going back to this hotel.
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Date of stay: March 2020Trip type: Traveled as a couple
3 Helpful votes
Response from Oscar Familiar, Atención al huésped/Recepción at Na Balam Beach Hotel
Responded Mar 7, 2020
Hi Stephanie. we`re very happy to know you had a wonderful stay we us, we´re going to take care of the comments you mentioned, and of course I`ll let Guillermina and Gaspar you mentones them, as well I`ll tell the management about the mirror. we really hope we can see you arround here again.
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Veronica D wrote a review Feb 2020
1 contribution
Great view! Terrible service. Couldn’t get a drink to save my life. Claims you get a reserved bed with room on beach - lies! Toilet was broken the entire time. TV didn’t work off and on (yes, I know we’re in Mexico and who watches TV but I like too when going to bed at night). Disappointed!
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Date of stay: February 2020Trip type: Traveled as a couple
Response from Oscar Familiar, Atención al huésped/Recepción at Na Balam Beach Hotel
Responded Mar 7, 2020
Hello Veronica. we´re so sorry about your experience at Na Balam Hotel, we are working in all the comments you mentioned to improve our service.
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JPBTA wrote a review Feb 2020
Denver, Colorado26 contributions26 helpful votes
We've walked through this hotel dozens of times on our way to the Green Demon beach club where we have rented a palapa for 3-4 days on each of the last 4 or 5 visits. We've also enjoyed at least three massages from the spa at Na Balam during our many visits. However, the hotel itself disappoints. The grounds are well kept and tranquil, creating a feeling of quiet solitude away from the bustle of Miguel Hidalgo. The rooms are spartan with no television (although it sounds like they are working on it). The wi-fi is unreliable at best (it wasn't working during our stay). The minimalistic model continues to the linens which were akin to sleeping on a corn husk and the toiletries were unlabeled (guess which is shampoo versus gel cleanser!). While these may seem like minor issues, the image conveyed by the public areas simply doesn't carry over to the actual accommodation and services. We will, of course, be back to the island many more times; we won't, however book accommodations at Na Balam.
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Date of stay: January 2020
Sleep Quality
$116 - $273 (Based on Average Rates for a Standard Room)
hotel na balam beach, na balam beach isla mujeres
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
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Frequently Asked Questions about Na Balam Beach Hotel
Which popular attractions are close to Na Balam Beach Hotel?
Nearby attractions include Playa Norte (0.2 miles), Rock Bar (0.3 miles), and Kokonuts Restaurante & Sports Bar (0.3 miles).
What are some of the property amenities at Na Balam Beach Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Na Balam Beach Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Na Balam Beach Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Na Balam Beach Hotel?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, North Garden, and Beachin’ Burrito.
Are there opportunities to exercise at Na Balam Beach Hotel?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Na Balam Beach Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Na Balam Beach Hotel?
Many travelers enjoy visiting Hacienda Mundaca (3.3 miles).
Does Na Balam Beach Hotel have any great views?
Yes, guests often enjoy the ocean view available here.