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Hotel El Caracol

Traveler (13)
Room & Suite (11)
Ratings and reviews
  • Excellent4%
  • Very good22%
  • Average13%
  • Poor13%
  • Terrible48%
Apr 21, 2017
“Avoid at all cost”
Dec 10, 2016
“Air conditioner”
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Fitness center
Business Center
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Location and contact
Calle Matamoros No. 5, Isla Mujeres 77440, Mexico
17.2 miles to Cancun Airport
143 restaurants are within a 0.25 mile radius
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Reviews (22)
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1 - 5 of 7 reviews
Reviewed April 21, 2017

Had pre-paid for one night but all the rooms we were shown were filthy and smelly. One room actually smell like vomit and beer and there was a half empty bottle of tequila on the night stand, and no bed linens. Saving grace was the...More

Date of stay: May 2016
Thank JacquiLee
Reviewed December 10, 2016 via mobile

We paid for a room with air conditioner. The air conditioner in the room didn't work but the stuff refused to refund us for the money. Do not go here !! The stuff isn't nice and the rooms are gross. No stream at the shower...More

Date of stay: December 2016
Thank Omri F
Reviewed November 14, 2012

Don't be lured in by its "bargain price". The Hotel is old and terribly run down, we had 2 separate poky rooms with no windows to the outside world. The rooms and bathrooms were tidy enough but the bed linens and pillows are old and...More

Date of stay: September 2012
2  Thank RoundtheworldfromQLD
Reviewed May 19, 2012

I put a few photos to show the state of my room at this hotel. As you see the place looks old and nott too clean. The sheets were clean though and there was a cleaning lady who did a very quick cleaning every day....More

Date of stay: July 2011
1  Thank Steve E
Reviewed June 19, 2011

For starters this place was absolutely filthy. The floor hadn't been swept, or at least not very well at all. There was a cigarette butt in plain sight against one of the walls, and black dirt and large dust bunnies were everywhere. The bathroom absolutely...More

Date of stay: June 2011
2  Thank 1Dad1Kid
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Number of rooms
Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
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