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Privilege Aluxes

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2,716 Reviews from our TripAdvisor Community

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Showing 2,480: English reviews
Reviewed January 29, 2014 via mobile

This Place is awesome!! We are going back in April it's gonna be our 4th time back!!!!!! PA staff is so friendly and they try to accommodate every need. One thing I would like to see next time I go back is to fix there room service menu!! We really enjoy the cheese sticks, buffalo wings and chicken fingers and...

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Helpful?
1Thank Justhyun
Privilege A, Social Media at Privilege Aluxes, responded to this review

At Privilege Aluxes Hotel, we know that our loyal guests are largely responsible for our success and we are very grateful to you. We appreciate your trust, we take note of your requests and we will do our best to continue giving you the kind of service you deserve. Looking forward to welcoming you again in April!

New York City, New York
Reviewed January 27, 2014

My wife and I traveled to this property as a couple in late October. We had absolutely not one complaint about this hotel. The Beach is fantastic. The service is very good for an all inclusive. The grounds are immaculate and the pool is very nice. The hotel is not a large mega resort but has many of the amenities...

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5Thank ElGueroN
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your review, it was a pleasure to read. We were delighted to learn you enjoyed the beautiful beach, grounds and pool and found the hotel and your suite to be clean, our housekeeping team are very passionate about keeping the hotel "tip-top" so it's great to see their efforts recognized. We are proud to have such a...

Providence, Rhode Island
Reviewed January 26, 2014

What a beautiful resort on such an amazing island! My husband and I travel to an all-inclusive resort every September. This year we went with another couple. We all loved Privilege and Isla Mujeres. This was our first time visiting Isla Mujeres. It is such a cute, quirky island. It is different from Cancun but so close. The resort is...

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Helpful?
2Thank realreviews_11
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for choosing Privilege for your first time visiting Isla Mujeres. Thank you as well for posting a great review for us, we really value your feedback. We are delighted to see you enjoyed the hotel facilities and the beautiful beach. We appreciate your mention to our great customer service, we will forward your compliments to our staff. It...

Olathe, Kansas
Reviewed January 26, 2014

We checked in on January 9th in a driving rain. We were greeted with flutes of Champagne and a very warm welcome by Olivia and Kathia. Check in was easy and we were off to our room. We were greeted in our room with swans and flowers all over the bed and the bath. Also had a plate of fresh...

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Helpful?
2Thank kclady66
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your wonderful and kind words. We are glad that overall you had a great stay with us. It is a pleasure for us to know that your anniversary was memorable and we were able to make you feel at home at Privilege! The whole team sends their warm regards to you and we hope that we will...

UK
Reviewed January 25, 2014

This hotel is in tip-top condition, nicely placed on the island, has lots of room in the grounds for sun beds, 3 jaccuzis and two large pools - several places to eat and variety in the menus and beverages. We completed a questionnaire that was given to us on the second morning at breakfast and had a couple of comments...

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Helpful?
1Thank GappyUK
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for sharing your comments on TripAdvisor. We value your feedback and the details that you mentioned will help us improve the service we are offering. We were delighted to see that you found the hotel in tip-top condition and you have enjoyed the food variety and good quality. It is fantastic to read that you would recommend Privilege...

Stafford, Virginia
Reviewed January 25, 2014

Loved our stay here. Felt it was very clean, the beach out front was beautiful, the pools are nice, room service is great. Went as a couple but saw families there too. id say the only downside is that the food is so-so. The Asian restaurant was my least favorite. the other ones are fine. If I could do it...

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Helpful?
2Thank pvaultingirl
Privilege A, Social Media at Privilege Aluxes, responded to this review

We wish to express our sincere appreciation for your contribution with your comments. The feedback and support we get from you help us scale new heights in improving the quality of our service. We are glad to read that you loved your stay here and we look forward to providing more memorable moments soon!

detroit, mi
Reviewed January 25, 2014

We just got back from 7 nights at Privilege and most of it was good but there were a few things that could have made the trip better. First off, the staff was wonderful. I never had an encounter with someone not willing to help out with a smile. This includes the front desk, spa and all of the bar/restaurants....

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1Thank aicirtapc5
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are already working to improve the issues you mentioned as our aim is to give an impeccable experience. We are delighted to hear that you loved the beach area and the spa as...

Ottawa, Canada
Reviewed January 23, 2014

First let me start off by saying the hotel is Gorgeous, the grounds are gorgeous and the hotel as a whole has excellent potential. Some staff are excellent, and some are very poor. We stayed for 7 nights for our wedding. Our Honeymoon suite was beautiful, big room, very empty feeling though, loved our Jacuzzi on the balcony (Excellent feature...

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3Thank Emily T
PrivilegeIslaMujeres, Quality Control at Privilege Aluxes, responded to this review

Dear Reviewer, We would like to thank you for taking the time to review Privilege and for making important remarks to improve our services at the hotel. We thank you for sharing your experience with the travel community. We are hoping you decide to come back and visit us again in the future and your next stay to be of...

Toronto, Canada
Reviewed January 21, 2014

We stayed here in August of 2013, and chose it after reading trip advisor reviews for over 3 hours! We were very happy we did all the leg work, because this hotel was totally perfect! From its cleanliness and comfort, to it's friendly and helpful staff - who all speak near perfect English, to the lovely beach - it exceeded...

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2Thank Jackie B
Privilege A, Social Media at Privilege Aluxes, responded to this review

We appreciate the time you invested in to let us know your valuable comments as the work being done daily at Hotel Privilege Aluxes is in order to add satisfied customers. We are pleased to know that you enjoyed your stay with us, from the beach to the service. We will share the comments with the team that made such...

Cincinnati, Ohio
Reviewed January 21, 2014

I spent a week at PA and had a lovely time, but I wouldn't recommend the hotel for solo travelers. The vast majority of the guests were couples (which I should have expected) who seemed to want to keep to themselves (again, fair enough). After the first few days, I spent more and more time away from the hotel, because...

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Helpful?
3Thank audreehep10
Privilege A, Social Media at Privilege Aluxes, responded to this review

We appreciate the time you invested in to let us know your valuable comments. We are pleased to know that overall you enjoyed your stay with us and you felt safe exploring this beautiful island as this is one of the several advantages that Isla Mujeres offers. Once again thank you for your review and recommendations.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Breakfast included
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, Caribbean, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $208 - $540 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travelers have asked, with answers from Privilege Aluxes staff and other travelers.
356 questions
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Questions? Get answers from Privilege Aluxes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't stay at building #1- it's the one that is close to the party venue. The honeymoon suites are perfect!”
 of 5 bubbles , 1 week ago | Read review
“Fast elevators! Higher floors have views of ocean!”
 of 5 bubbles DaunaGermany, 2 weeks ago | Read review
“we had the "penthouse" and the private pool was so nice, came with two balconies which were huge.”
 of 5 bubbles X6779QGjulies, 2 weeks ago | Read review
“go for the higher floors may cost more but the views are better”
 of 5 bubbles M3662IDmarkp, 3 weeks ago | Read review
“Stay away from 302. This is the room they checked us into initially. It has all the privacy of a toll booth on the NJ Parkway.”
 of 5 bubbles sammer057, 3 weeks ago | Read review
5 of 5
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