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Privilege Aluxes

Expedia.com$219*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Privilege Aluxes
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2,851 Reviews from our TripAdvisor Community

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Showing 2,607: English reviews
Kitty Hawk, North Carolina, United States
Reviewed 6 days ago NEW

Our room was quite luxurious, a suite actually. Bathroom was fabulous. The suite was Very clean and quiet. Several options for dining. Staff is very friendly. Food is plentiful but just so so. A very nice resort for adults but a bit limiting for kids unless you bring several with you. Beach sand is very smooth. There are lots of...

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Helpful?
Thank Ann K
Privilege A, Social Media at Privilege Aluxes, responded to this review

We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the readers. It is a pleasure to know that you enjoyed your stay.

Edmonton, AB Canada
Reviewed 6 days ago NEW

My husband and I just returned from our 2-week vacation on Isla Mujeres where we were married and stayed at the Privilege Aluxes Hotel. For the last year and a half, I have been planning my wedding there with the most helpful and wonderful people. Elba Machado was my first contact person and she was most helpful in making arrangements....

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1Thank jiboji
Privilege A, Social Media at Privilege Aluxes, responded to this review

We appreciate the time you invested in to let us know your valuable comments as the work being done daily at Hotel Privilege Aluxes is in order to add satisfied customers. We are pleased to know that you enjoyed your stay with us, we will share the comments with the team that made such a wonderful experience. Can't wait till...

Boston
Reviewed 6 days ago NEW

Very Friendly staff at Front Desk.Check in is fast and pleasant. Great wait staff at all restaurants, pool bar beach bar and beach waiters. Main restaurant is on the small side, but the selections for all meals were plentiful. We has a suite, very large and spacious, with a pool view. I will definitely return to Privilege Aluxes.

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Helpful?
Thank ricjord
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are very happy that you had received the best service. This comment will motivate the staff to be every day better and better and they will get your congratulations. We remain at your service and we will be very pleased to welcome you in your next visit.

Andalusia, Alabama
Reviewed 6 days ago NEW

Returned again due to the great relaxing vacation we always have here. Wonderful beach, clean rooms, superior friendly waiter service even on the beach and steak the pool. Not the massive resort at other places but that is not what we want. If you want a relaxing place with excellent service , FRIENDLY people and willing to do all they...

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Helpful?
Thank OrchidGrower334
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are grateful for your preference and for sharing your good comments. Privilege Aluxes seeks to provide experiences and services based on criteria of excellence. We will always be at your disposal and we hope to see you soon in this wonderful destination.

San Diego, California
Reviewed 1 week ago

We stayed here recently with a group. Having never been to Isla Mujeres, this is a perfect location - within walking distance to beautiful beaches, shops and restaurants. I loved the low key island pace and friendly people. I would avoid the 200 building as the rooms face the pool and it can be very noisy (I was in 222)....

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Helpful?
Thank BayAreaTravellerSJ
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for taking the time to post your comments, since your opinion is of great help to us in our efforts to improve and achieve our main objective, which is the full satisfaction of our customers. We are glad that overall you enjoyed your stay, location and facilities. We would love to have the opportunity to welcome you again...

Richmond, Texas
Reviewed 2 weeks ago

My wife and I spent five nights, May 1 thru the 5th. We booked a deluxe suit, room 301. The hotel arranged are transfers from the airport to the resort. We gathered our bags walked out the door of the airport. A man with a sign with our name took us to a van. It was about 30 min. drive...

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1Thank Kennyle8
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Privilege Aluxes. We found your praises very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our...

Houston, Texas
Reviewed 2 weeks ago

When you go a second time and bring 10 of your friends, that says something about a place. Privilege is that place. We went last July and had a blast and decided to go again this year. There is something to be said about walking in the door of the lobby and being recognized by the staff, and they recognize...

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2Thank rwilliams625
Privilege A, Social Media at Privilege Aluxes, responded to this review

We truly appreciate your review, it is our best reward from you. We are very pleased to know that you had a nice stay with us and your words will improve our staff motivation to work better day by day. We would like to express our sincere thanks on behalf of the employees. We look forward to welcoming you again,...

Coquitlam, Canada
Reviewed 2 weeks ago

My wife & I visited Isla Mujeres, staying at a wonderful, small resort called Privilege Aluxes for 10 nights the last 2 weeks of April 2017. The staff, the hotel, the beach, the island - all incredible in our eyes. We definitely want to return. First of all, the staff are fantastic - met by Itzel, a lovely young lady...

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Thank fathead999
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for posting a great review for us, we really value your feedback. We are delighted to see you mention our great customer service, we will forward your compliments to our staff. It was a great pleasure for us to welcome you at Privilege.

Reviewed 2 weeks ago via mobile

This was our 7th or 8th stay at Privilege. The hotel is within walking distance of great restaurants and shopping. Everything you need is at your fingertips so unless you want to explore there is no reason to leave the hotel. I love the property. I love the staff. Service is always over the top fantastic. We'll be back ASAP.

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Helpful?
Thank Dulcie P
Privilege A, Social Media at Privilege Aluxes, responded to this review

At Privilege Aluxes Hotel, we know that loyal customers are largely responsible for our great success and we are grateful to all. We appreciate your trust and we will do our best to continue giving you the kind of service you deserve. See you next time!

East Brunswick, New Jersey
Reviewed 2 weeks ago

Very good location. Food was very good for all inclusive but rooms need drawer space and there are none in any room. We had a platinum suite and no drawer space... I had to improvise with the suitcase. Also, if you like to relax with a bit of TV, there are one or two English speaking channels. The Wi-Fi is...

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Helpful?
Thank raisaf2017
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us to enjoy this beautiful island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service.

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Spa
  • Breakfast included
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, Caribbean, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $185 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Top resorts Hotel in Isla Mujeres
#2 Spa Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travelers have asked, with answers from Privilege Aluxes staff and other travelers.
403 questions
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Questions? Get answers from Privilege Aluxes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 352 had great pool, beach, and city views.”
adniL717, 3 days ago | Read review
“Don't get the bathtub on the deck. It's not worth it, and makes the room feel small.”
552steffanyj, 4 days ago | Read review
“rooms facing the street can be noisy because of the school”
DreaAST, 6 days ago | Read review
“Pool view includes view of the sea in distance.”
AnnK200, 6 days ago | Read review
“Anything with a beach view.”
  • View from our private pool.
jiboji, 6 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$219* /night
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Prices are for 1 room, 2 adults
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