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Avenida Adolfo Lopez Mateo, s/n Manzana 1, Lote 5, SM 1, Isla Mujeres 77400 Mexico
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Traveler (5331)
360
Panoramas (69)
Pool & Beach (1297)
What is Travelers’ Choice Best of the Best?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 04/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 55 hotels in Isla Mujeres
Location
4.8
Cleanliness
4.7
Service
4.4
Value
4.4
2022 Travelers' Choice Best of the Best
Privilege Aluxes: Truly a privileged experience
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Street parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Fishing
Car hire
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Kitchenette
Flatscreen TV
Whirlpool bathtub
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
123Restaurantswithin 0.3 miles
19Attractionswithin 0.3 miles
4210Reviews747Q+A100Room tips
Traveler rating
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bridgenut wrote a review Aug 11
Bonita Springs, Florida2326 contributions369 helpful votes
Been travelling to Cancun area for over 20 years and normally stay on mainland. Have visited Isla for day trips, but this is first time staying there. Suite was more like a small apartment - huge bathroom with rainfall shower and tub, spacious sink area and separate toilet; bedroom and hallway leading to sitting room with what appeared to be a kitchen area - had fridge, many cupboards, counter top and hob-top (not working) but nothing in it except some glasses. Toiletries provided. Huge, covered terrace with chairs, loungers and table. However, there wasn't much of an "ocean-view" - one direction was looking over the resort at the neighbouring hotel's roofs and the other looking over the pools down to the ocean was almost completely blocked by palm tree branches - HOWEVER, this is where their customer service kicked in - I said I wasn't happy with the view and it would be much better removing the branches........no sooner said than done! Workers arrived and trimmed the tree and we had our view!:):) Unfortunately, we had arrived at the same time as a tropical system and had rain for almost 5 of our 6 days, so a lot of the outdoor stuff was cancelled - music at pool and beach, bbqs at pool and beach with no substitute. Due to the weather, a lot of the bars etc we had planned on visiting on the island, were also either closed or had no entertainment either. Thank goodness we had the all-inclusive plan, as the streets were flooded and rain battering down. Spent a lot of time on the terrace under cover reading:):) They did keep the beach bar/restaurant open and the pool bar with reduced hours, but a lot of the time the outdoor bar at Sabor was closed. We did miss a central lobby bar....... Food was mostly good at Sabor and the beach restaurant - can highly recommend their chicken wings and flank steak at lunch:) Wasn't such a fan of Satay. However, service at all was good. We ended up only being able to sit on the beach for a day and part of an afternoon due to the weather, which a big disappointment as we are beach people and had been looking forward to enjoying the clear waters of Playa Norte. However, it's a cacophony of noise on the beach, with beach clubs on either side playing music, PA playing music, guests with their own speakers and the party boats from Cancun docking at the jetty, which is right in front of PA's beach. We like music and life, but sometimes (and we only had just over a day of it!) it was too much. Getting on and off the ferry going to Isla was a challenge due to the battering rain and wind and then the flooded streets in front of the ferry terminal - just something to consider. We and our luggage were soaked. Made use of the hole-in-the wall laundry just up the street from PA - 200 pesos for 5kgs; deposit in the morning, pick up late afternoon. We were going to the mainland for another 5 nights and this saved having to pack more "stuff". All staff we encountered seemed friendly and service oriented. However, due to the weather, I don't think we managed to "enjoy" all the delights of Isla and PA.
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Date of stay: June 2022
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Olav Laita, Otro at Privilege Aluxes
Responded 3 days ago
Thank you for taking the time to share your review with us. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day! Warm regards, Olav Laita Manager Department
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Suzy wrote a review Aug 7
1 contribution2 helpful votes
We discovered Privilege Aluxes through a friend of a friend and have been three times over the last few seasons. We love the location on the beautiful Playa Norte, the staff, great food + drinks, the proximity to the rest of the island's experiences (vs staying in a hotel zone away from the city in Cancun) and the gorgeous grounds. PROS: -All inclusive rooms are charged by room not by person; this makes it way more affordable. For example, in Oct our room will be half the price at Privilege than another resort we are staying at for wedding in Cancun. -I am not a bougie world traveler, but in my opinion, the quality and value of the food, service, and drinks is far better, than other all-inclusive resorts I have stayed in Mexico. For example, for lunch, instead of hot dogs and nachos served at a cold buffet by the pool, you can order off a menu at the pool or sit down at the Beach restaurant for full-service. There are American favorites if that's your jam, but also you can enjoy fish tacos, a steak, or a vegan bowl for lunch! The room service menu is smaller but provided 24/7 and the mini bar inc for free and is stocked with beer, liquor, sodas, chips, candy, etc and restocked every day! -Great Staff; We LOVE Matu at the Beach Bar (afternoon/evening), Ruben at the Beachside restaurant (evenings), Dani who serves the beach cabanas (all dang day!), Efrain at the pool and Alex (bellhop and front desk assistance). We've also had great housekeeping service and come back to a cleaned room and stocked mini fridge every evening. -SPA & Gym: The gym is small but mighty and very clean. During high season there were a handful of folks in the gym but in Oct and Jan it was usually only 1 or 2. Both my partner and I have received two different types of massages (swedish and deep tissue) and they did a great job! You can also sit in the steam room with spa services (See Tips below) -Pool: It's heated so it's v relaxing year-round and it's cleaned every morning. The swim up bar is dangerously close while floating in perfectly temped water :) -Wifi seems to work all the way to the beach! -Entertainment: Every late afternoon there is entertainment (singer/band, etc) at the pool and evening at the Beach Bar/Restaurant. Things you may want to Consider: -Playa Norte is a day-trip attraction and Privilege & the Playa are near the ferry - during high season the beaches do get busy. -We appreciate that we are right near the hustle and bustle of the island (across the street!) and the evening street noise does not bother us. We usually pass right out, but if you are sensitive to noise, book an ocean view room which will be farther away from Hidalgo Street. -There is not a "gift shop" on site. However, you are about a block or less away from a bank, a convenience store, a pharmacy, and of course, souvenir shops. There is a grocery store about 10 minute walk on the north east side of the island and a "wal-mart" type store mid-island if you forgot something else (may need golf cart or taxi). -We believe between the menus at Sabor, Beach Restaurant, Satay and the Brazilian-style dinner there are enough options that you can bop between the cuisine on-site and it stays interesting for at least up to a week (and we are pescatarians when we travel so we're cutting out quite a bit of their menus). We are generally impressed with all the dishes we have tried but if you are dying to go offsite (there are SO MANY restaurants + carts within walking distance) we recommend going off site for breakfast a day or two because that menu is the same every day (can't go between different restaurants). Additionally, if we had to rank our least favorite dish, unfortunately it is Satay - but we also didn't go to Mexico for sushi :) So if you're debating going off-site one night or getting a reservation at Satay, if you want to spend a little bit of money, try one of the spots off-site. -We have had a garden view, a city view, and an ocean view; and tried both a smaller efficiency room and a grand space with a living room/dining table/bar. We realized that we rarely spend time in our room because the outdoor areas are so lovely and we don't have a lot of "stuff" so we usually stay in the most inexpensive room. The smaller room we had with a city view was indeed efficient; space for a King bed, a restroom and a small wardrobe, but we did get a larger balcony with a hot tub. If you like to sprawl out or think you'll be hanging out in your room a lot, you may want the space that has a couch, but for us, this was plenty. The two ocean-view rooms we've stayed in, the ocean view is off the living room, not the bedroom and the bedroom was still on the city side. This may vary as I know there are Presidential suites with more balconies/private pools etc, so you may want to ask if there are any ocean views from certain bedrooms if that is important to you. TIPS: -There are espresso machines at Sabor restaurant and at the Beach Bar; order a latte or espresso martini! We also like to walk once a day to Coffee Break for a good latte too. -You can exchange some USD for pesos at the front desk at the current exchange rate (need passport). -There is a SPA special posted by the elevators every day (or you can ask the super nice Spa staff what is coming up if you're curious if tomorrow's special is better). My partner gets an 80 minute deep tissue massage and for 20% off 80 minute services it's only about $65 + tip. -SIGN UP for the Rodizio Brazilian-style Meats specialty dinner. It's so delicious and inc in the all-inclusive price. The chicken and pork come around first but the different cuts of beef are worth the wait. They also serve a smoked cinnamon-y pineapple which is to-die-for. -Grab drinks in to-go cups from the Beach bar to take on a walk down the beach or up to your room. (Requesting a bottle of champagne is extra...but requesting 2 cups to-go is not) -Bring your own yeti/reusable cold cup and reusable straw; they will fill your cup and it won't melt as fast! Straws are not distributed at the resort, so if you want one, bring one. The bartenders will rinse your cup for you. -There are ATMs on the property but also banks a short walk away. -Tip your food and drink staff, housekeeping and bellhops. It's the right thing to do because they are awesome. -Rent a golf-cart and cruise around the island! So many cool murals, bars, restaurants, and beach spots! You can rent from the front desk or venture to El Sol or another vendor within walking distance. -After dinner, take a stroll down Hidalgo street - super fun and lots to see at night.
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Date of stay: August 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Olav Laita, Otro at Privilege Aluxes
Responded 6 days ago
Thanks for the splendid review! We're elated knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review. We look forward to your next trip. Have a beautiful day! Warm regards, Olav Laita Manager Department
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ReshapingRebecca wrote a review Aug 7
Richmond, Virginia241 contributions40 helpful votes
+1
This is an honest review based on a 4 night, all inclusive stay. I just can’t give it a 5 star as it only earned 3 stars for me. Location, the pool bar tender and pool wait staff pushed it from a 3 star to a 4 star. Check in was chaotic, unfriendly and almost down right unwelcoming. It really had me questioning myself about making the right choice to stay here. Our transfer was no where to be found upon our arrival at the ferry. We took the half mile walk to the hotel instead (with luggage in tow). We were still required to pay the full amount even though the transfer was not there. The young lady at check in said “Well, you should have called.”…that just was not an appropriate response after traveling for 12+ hours. I had read several blog posts about the same issues here, this clearly happens often. The communication about the transfer is quite lacking. I should have listened to other travelers & did our own thing instead. Lesson learned. Book your transfer separately from what is offered through this hotel. DO NOT lock yourself into paying $100 per person when there is a chance you will have to figure it out on your own anyway. We arrived around 12pm & were not able to check in to our room. They were very strict about the 3pm check in rule. I get it, but also don’t get it? Maybe it was due to the room type we had? I am not sure but we did end up with a gorgeous city/bay view from the 5th floor. It was worth the wait. The room was minimalistic but clean. The room had a lot of echo due to the minimalistic approach. This did not make it feel inviting. The shower was nice but no place to set toiletries or hang wash clothes. The towel holder was falling off the shower wall. Decent sink and mirror area. Again, not many places to store your toiletries in an organized manner. The private toilet was a huge plus of the bathroom. Housekeeping was out of wash-clothes each day but we appreciated the clean towels, restocked goodies, fresh bed sheets & cleaned floors. The pillows were excellent but the mattress was not that great. Mostly because of the plastic waterproof mattress cover that crunched like paper when you move and made you extremely hot from the lack of AC. The AC was not cooling in the room or around the resort. I get that it’s hot & humid on the island, but we’ve stayed at other places in the Caribbean where the AC was not an issue. The need to upgrade the AC is a must. Especially in the lobby and rooms to earn a 5 star. The room also had a really strange odor. I don’t even know how to describe it. Not sure if it was the water? Or the AC? It was sort of gross but we just wanted to rest by the time we got to our room & after the experience with the front desk lady, it really deterred us from saying anything. Room service had a rough start with us. We were advised to use the QR code in our room but every time we tried the QR code they advised it was an incorrect menu. It took over 4 hours just to get the correct menu. This was very frustrating since the restaurants required reservations & it was difficult to get seated at the one place that was open. We were finally brought a paper (correct) menu for room service after calling the front desk 4 different times. We finally got food close to midnight that first night. We should have just hit the town instead. Again, lesson learned. After that first night, room service was extremely smooth & easy. Especially hanging your breakfast options on the front door prior to midnight with your specific delivery time. We thoroughly enjoyed eating at Satay for dinner one night. Sabor was enjoyable for breakfast. The Playa Norte beach club was decent for lunch but we had really slowwwwww service. It was almost impossible to get a beach chair under the umbrella which made me really disappointed. I never got a full day on the beach because of that. I instead walked down the beach & found a more accommodating place for a few hours. To be honest, I would skip the all inclusive option & dine/drink on the town instead. Minus the excellent service at the pool bar! These guys were FANTASTIC!! TIP THEM WELL! They deserve it! Regardless if you do an all inclusive package or not, I definitely recommend coming with LOTS of $1’s & $5’s for tipping, or exchange for plenty of 100-200 MXN Peso. It is HARD to get USD cash on the island, so come prepared!! You can buy peso at the front desk using your debit card. This was very helpful. The overall grounds of this place were beautiful and well manicured. Gorgeous flowers and plants to submerge you into a paradise feel. The pool area is really nice. I was not a fan of only being allowed one pool towel per person. We prefer 2 per person. One to lay on since so many bodies touch the seats & one to actually use as needed to dry our hands, etc. The towels were nice quality and thick, so I understand not wanting to give out too many but the clearly stated $30 charge for a missing towel makes people bring them back. Give 2 towels per person. Would we come back to stay at this hotel? I am a bit sad that this hotel didn’t have that “WOW” factor to immediately bring me back. I would only be willing to give this place a second chance after we’ve tried something else first. If that something else wasn’t great, then I would come back for a second try. The island itself has an AMAZING “WOW” factor that will keep brining us back for years to come!!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Olav Laita, Otro at Privilege Aluxes
Responded 1 week ago
Thank you for taking the time to share your review with us. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day! Warm regards, Olav Laita Manager Department
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Dean L wrote a review Aug 5
1 contribution4 helpful votes
If you are looking to do your stay at Privilege Aluxes right, please read below: This is my 2nd year in a row staying here and there is no comparison to anywhere else I have every visited in Mexico or other Caribbean Islands (and I have been to plenty). Both years we came at the end of July into early August and the weather was beautiful all week. To do: 1. rent a day bed (ask the concierge at the front. You have to pay for it (only $40-50 a day). I like the day bed 1 or 2 days because I tend to fall asleep when I lay down in the lounge chairs 2. Get a beach massage ($30-$40 for a half hour) 3. Rent a golf cart for the day and travel the entire island. Ask the front desk to rent this not on the street 4. Swim with whale sharks. Ask the front desk for this also. It’s about $130 or so per person but it is a surreal experience. You get 2 jumps in the water with whale sharks. Bring or rent a go pro which you can rent by the boat in the morning. After the tour they take you to snorkel and make fresh ceviche on the back of the boat 5. Walk the town at night and go bar hopping Food/Drinks 1. The food is amazing for an all inclusive resort. Every other all inclusive I stayed at the hotel mass produces their food. At privilege everything is made to order. 2. Satay - get the bao buns 3. Beach lunch - I recommend everything. It is so good. We stuck to mainly apps to not get to full sitting on the beach 4. Beach dinner - get the coconut shrimp, risotto, crusted fish, and BBQ ribs 5. We drank mai tais, mojitos, and vino blanco all week ***Service 1. This place hands down has the best service of any resort I have ever been to. The service is what brought us back again. 2. Our favorite beach servers are Antonio and Dani (selfie attached with them)! They work extremely hard and are always so happy to please you. They always have big smiles on their faces and we were so glad to see them still working here. It’s 100 degrees out and they are running through the sand with food and drinks we envy their work ethic 3. Please tip the staff. They work so hard to make your stay great. If you are fortunate enough to come to such a beautiful place then you should be able to afford to tip at least $20 per day. 4. We heard a few people say things to the staff that we didn’t necessarily like hearing, mainly just snobby remarks. It can be easy to feel “entitled” when all of the workers treat you so well but if there’s a small mistake just keep it to yourself. Privilege Aluxes thank you so much for the unforgettable experience that you gave to us. We are so appreciative and we can’t wait to come back. Please take care of our friends (your staff) so that they are still there when we come back again !!!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Olav Laita, Otro at Privilege Aluxes
Responded 1 week ago
Dear DeanLupowitz, Thank you so much for such an amazing review! We have no words to better describe the hotel, the services and the staff. It is a pleasure to get opinions and results after a really hard work. We hope to have you back soon! Have a nice day. Kind regards, Olav Laita Manager Department
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Anna W wrote a review Aug 4
1 contribution2 helpful votes
This is our third time at Privilege Aluxes in the past 9 months and all three times Dani has been our beach server during the day. He is great at his job, as are all the staff at Privilege, and that’s the reason we keep going back. Dani is quick on the orders, always checking in on us, and somehow makes walking in sand with a full drink tray look easy. Matu at the bar makes all the drinks strong and we can’t wait to come back in the near future.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Olav Laita, Otro at Privilege Aluxes
Responded 1 week ago
Dear Cabanna, Thank you very much for such an amazing review! Our staff is amazing making their work and we are really happy because you know to appreciate them. We wish to have you again with us! Have a nice day! Kind Regards, Olav Laita Manager Department
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Brianna C wrote a review Aug 4
1 contribution2 helpful votes
Dani served us all morning at the playa Norte beach club, waterfront cabanas. He was very kind and took very good care of us. He asked us frequently if we needed anything and made sure our area was well kept. We will be looking for Dani on our next trip!
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Olav Laita, Otro at Privilege Aluxes
Responded 1 week ago
Dear K1596XSbriannac, Thank you very much for your opinion about your stay with us! It has been a pleasure to have you in Privilege Aluxes. We will send your information to our staff. They work every day really hard to offer the best service. We hope to have you come back to the hotel. Have a nice day! Kind regards, Olav Laita Manager Department
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Joel Graus wrote a review Jul 2022
1 contribution2 helpful votes
This place is amazing! From the minute we stepped into the Hotel all the way through the end. The concierge was vey helpful and got u sour golf cars delivered to the front door of the hotel. Absolutely recommend this place, we would sure come back again!
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Olav Laita, Otro at Privilege Aluxes
Responded 2 weeks ago
Thanks for the splendid review! We're elated knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review. We look forward to your next trip. Have a beautiful day! Warm regards, Olav Laita Manager Department
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dcec98 wrote a review Jul 2022
Levittown, New York6 contributions2 helpful votes
1) Emailed hotel twice to request 2 rooms next to eachother . Return emails said they would do their best. Got to hotel and rooms were on different floors. Management said that Superior with Whirlpool Bath rooms did not exist next to eachother. I was upset because I would have appreciated knowing this before we arrived. They could have shot me an email saying my request could not be filled. Two days later they offered us a room change. By then, we were unpacked and refused the room change. 2) Included breakfast buffet was delicious. 3) Bring lots of sunblock. There is no shade at pools. Also, beware wood decking around pool-it gets so hot that the bottoms of my feet blistered. 3) The sliver of beach is beautiful but is flanked on both sides by beach clubs to which thousands of people are brought over by boats from the mainland every day. Kind of ruins the chill vibe of Isla Mujeres. Also, this hotel is not beachfront. You have to cross a tiny road to get to the beach. No big deal for us but others might mind. 4) The view from our room #114 looked out on a roof of rocks, and another roof covered in broken glass to prevent pigeons from roosting. Also, the recycling truck would park below our balcony at 630 a.m. to gather all of the plastic bottles. I hope my review helps someone to make their choice. At the least, not get sunburned or blistered feet! : )
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Date of stay: July 2022
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1 Helpful vote
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chelynbak wrote a review Jul 2022
Oklahoma City, Oklahoma1 contribution
Samuel is the best! Great pool service and happy personality. He works very hard to take care of you! We were a large party and he was quick with anything we needed and made good suggestions. Muchas Gracias
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Olav Laita, Otro at Privilege Aluxes
Responded 3 weeks ago
Thank you for the excellent rating, Chelynbak! We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day! Warm regards, Olav Laita Manager Department
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BWT02 wrote a review Jul 2022
Clovis, California37 contributions105 helpful votes
This resort is absolutely incredible! The resort itself is beautiful. We stayed in an ocean view room on the 5th floor with a view that was unbelievable. The rooms are giant and the the jacuzzi tub on the deck is a nice feature. I can't over emphasize spending a little more to get the room with the view. On our first night we had a ground level room, and we asked to be put on a wait list for ocean view. The next morning we were promptly relocated, and as soon as we walked through the door our mouths dropped. The beach is really what most people are after, including my wife and I. The water is crystal clear and the sand is a flawless white. Not to worry, there is not a seaweed issue like in Cancun or Playa Del Carmen. There is a giant sandbar you wade in for literally miles. Get a $35 beach massage from the massage stand to the left with the PURPLE. It is important to walk to the purple booth. They are by far the best. We did beach massages several times over a week period and it was such a treat. Last, be sure to spend the $40 to rent a Bali bed for at least a day or two. They too are really fun and it is great being right up front on a very comfortable day bed. You can email the concierge prior to arrival to reserve them. They do book up early so you want to do it a week or two in advance. Chairs were never a problem, but if you did not get to the beach until after 10am you had your selection of chairs further away from the water, but still a gorgeous view. The staff is all very nice. Ismael, the beach server was terrific and really helped make our stay great. Cinthia at the front desk could not have been more helpful. She remembered our names with any question or request, which was impressive. The food at the resort is ok. Nothing overly amazing, but met expectations for an all inclusive. The breakfast and Lunch at Playa Norte was our favorite. Isla Mujeres has some really fantastic places to eat on Hidalgo street, which is just one block away. We would eat dinner out on the street every night and enjoy the local cuisine and culture. It is entertaining, fun, and delicious. This was our first time to Isla Mujeres so we also rented the golf cart for the day. It is a great day trip that can be done in 3-4 hrs. Its a fun experience and you get to see all the beauty and culture of the island. We have vacationed throughout Mexico for over 15 years, but Isla Mujeres was new to us. We will be returning next year. We met so many people that have been coming for year after year. On visit and you too will understand why.
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Date of stay: July 2022
Location
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Room Tip: Request ocean view
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Response from Olav Laita, Otro at Privilege Aluxes
Responded 3 weeks ago
Thank you for the excellent rating, BWT! We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day! Warm regards, Olav Laita Manager Department
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PRICE RANGE
$198 - $293 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
privilege aluxes isla mujeres, privilege aluxes hotel isla mujeres
LOCATION
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
NUMBER OF ROOMS
124
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Frequently Asked Questions about Privilege Aluxes
Which popular attractions are close to Privilege Aluxes?
Nearby attractions include Playa Norte (0.1 miles), Rock Bar (0.1 miles), and Tiny's Bar (0.2 miles).
What are some of the property amenities at Privilege Aluxes?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Privilege Aluxes?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Privilege Aluxes?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Privilege Aluxes?
Yes, free public parking nearby and street parking are available to guests.
What are some restaurants close to Privilege Aluxes?
Conveniently located restaurants include Capricci Pizza & Sfizi, Geisha Valentina, and Lola Valentina.
Are there opportunities to exercise at Privilege Aluxes?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Privilege Aluxes have airport transportation?
Yes, Privilege Aluxes offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Privilege Aluxes?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Privilege Aluxes?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Privilege Aluxes?
Many travelers enjoy visiting Hacienda Mundaca (3.1 miles).