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Privilege Aluxes

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Avenida Adolfo Lopez Mateo, s/n Manzana 1, Lote 5, SM 1, Isla Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5061)
360
Panoramas (69)
Pool & Beach (1102)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 54 hotels in Isla Mujeres
Travelers' Choice
Privilege Aluxes: Truly a privileged experience
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Location

Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
Avenida Adolfo Lopez Mateo, s/n Manzana 1, Lote 5, SM 1, Isla Mujeres 77400 Mexico
Name/address in local language
Getting there
Cancun Airport17 miSee all flights
Aerodromo de Playa Del Carmen49 miSee all flights
See all nearby hotels
4048Reviews715Q+A100Room tips
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Popular mentions
amandac00000 wrote a review Yesterday
4 contributions
We had the best 4 days at Privelege Aluxes. Even though it is an all inclusive, the hotel is small snd feels like all the staff know you after just one day. Everyone wants to help you out and make your stay so much better. They are all amazing workers. Dany at Playa Norte beach club was above and beyond taking care of us each day and remembering all our drink orders. He even made sure to get us food before we had to leave on the boat even though the kitchen wasn’t open yet. Jaime and Antonio were also wonderful and so helpful. We had an amazing room with the best view of the whole island. Our only complaint was that we did go to Rodizio for dinner one night and the food was terrible. They also gave us a menu which is why we booked it (I am vegetarian) but when we got there they said they didn’t have what the menu says. This would have been good to know prior. Besides that we had a wonderful stay and definitely go back!
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Date of stay: September 2021Trip type: Traveled as a couple
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travel55Seattle wrote a review Sep 14
Saint Louis, Missouri122 contributions43 helpful votes
This was our first trip since early 2020 to PA (close to total lock in). We read everything we could find then decided to book and we were so happy we did! So many of our PA friends were there to greet us with a big smile and wonderful service. It was like a "good" family reunion! The property was clean, everyone was masked at all times, everywhere and social distancing was observed by staff. We felt as safe as one can. This resort has much to offer; 3 restaurants, a wonderful spa and great, safe beach. Thanks to Ofelia, Cinthia, Maribel, Jesus for great front desk/concierge service. Jose and Jamie for their amazing service. Our daily great service providers; Hugo, Hector, Ivan, Santigo, Bety, Alejandro, Ricardo, Luis, Jacob, Martin, Alex, Efrain, Ruben, Wendy, Armin (nice add to Saty) and Diana :>) My spa lady, Rocio was fantastic. We were sad to see large groups of vacationers not being responsible in the pool and pool bar area that's when we headed to the beach or retreat to our roof top pool. The food in each restaurant was very good every day. The pool bar guys worked very hard to keep the service level high even as the property occupancy rate went up. The covid testing was simple and well executed with our results being available in a few hours. One call out for the management team is better signage around restaurant/food options that change daily. It would be good to see a posting somewhere on the property when the Beach Restaurant is serving breakfast, pool area is having a Brazilian offering etc. Be sure to fill out the required Mexico Vuela Seguro form before you get to the Cancun AP. Its required to get through security, at least in early September 2021. Thanks for making our first vacation in 18 months a GREAT one!
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Date of stay: September 2021
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Room Tip: Rooms face either pool/sea water view to west, "city" to south, cemetery/Caribbean Sea...
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T Rep wrote a review Sep 10
Dallas, Texas4 contributions1 helpful vote
We had the MOST amazing experience on our recent stay at the Privileges Aluxes, Isla Mujeres. The reception, conceirge, bell man, house keeping, room services and beach crew was out of this world. Security is amazing and every rule of covid safety measures were enforced. Top notch service efficient and quick. The food and drinks was decilious and flavorful. Never had to wait on anything. They made our stay incredibily relaxing and made us feel like VIP's. We will be back.
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Date of stay: September 2021
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Response from Privilege Aluxes, Director General at Privilege Aluxes
Responded 5 days ago
Dear T Rep First and foremost, we would like to thank you for choosing PA this time as your vacation destination and for taking the time to share your feedback with the Tripadvisor readers. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you another truly wonderful and memorable experience. Kind regards PA Management.
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Jennifer S wrote a review Sep 9
Russellville, Kentucky22 contributions4 helpful votes
+1
My husband and I have stayed on Isla many times and had never experienced an all inclusive resort experience there. The Privilege Aluxes Staff were very attentive to our every need without being intrusive to our privacy. Our first room was ocean front with a balcony on the fourth floor and was clean and well appointed. We upgraded to a room, on the fifth floor, with a rooftop pool for our last two nights. We highly recommend either room type, depending on your budget. We did the all inclusive and enjoyed the meals and drinks that were offered. We did also eat 'off property' many meals as we enjoy the many wonderful places to dine on Isla. The property is beautiful and very well maintained. You do have to cross a small 'back' street to access the private beach access, no big deal. The private beach, cabanas, restrooms, eating areas and service were all wonderful ! We would definitely stay at this property again !!
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Date of stay: September 2021
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Room Tip: I would choose an ocean front room if possible. The city side of the hotel can be louder at...
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Response from Privilege Aluxes, Director General at Privilege Aluxes
Responded 5 days ago
Dear Jennifer S Thank you for selecting the hospitality of PA, and for taking the time to write a review about your recent experience. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered and the outstanding service provided by our PA team. Our friendly and knowledgeable staff work hard to ensure we exceed our guest’s expectations during your vacation, We look forward to welcoming you back soon and have another opportunity to pamper you with our service. Please, receive our warmest regards from The PA team. Kind regards PA Management.
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Matthew F wrote a review Sep 9
Plainfield, Illinois44 contributions5 helpful votes
+1
First off, resort is beautiful. Well maintained, clean. Courteous and helpful staff. We had a rooftop room with own pool, everything very nice. Could have maybe used some more modern "smart" devices such as music, menus, etc but that is minor complaint. All tile floors which while clean, can be cold. And very slippery when wet. Upstairs has the pool, and wet feet can be hazardous walking on floor and steps. One day rained so much, the upper hall flooded and was very slippery. Pool was small but nice to relax in. Minibar and room amenities are few and they didn't always keep up with replenishing as often as would have wanted. Shower and bathrooms are nice but nothing special. No real hot water to speak of. The bed and pillow were not to my liking but my wife loved it so I guess it is just a personal preference. We did the all inclusive option. All food was decent but not 5 star. Menu somewhat limited as well. Gets kind of stale after a few days. Room service quick but again, menu is limited. Only 3 restaurants on site. One offers a buffet breakfast that was fantastic and a great way to start the day. At night, there are two options, Asian and a Brazilian style, both tasty but limited or set menu and need reservations in advance to dine in. Third option is the beach club. This has best overall options for lunch and dinner. Service is a bit slow. Waiters do not come by often to check on you. Unless you go straight to the bar, we waited up to 20 minutes or more for drinks. Staff is super friendly and polite though. The pool and beach area are amazing. Beach and ocean were fantastic. Concierge is very helpful and arranged us a golf cart for a day. Great to see the island and sample some other local food. Area is beautiful but poor and always someone trying to oversell you something but that is to be expected. We did lose power quite often throughout the stay for no real reason. Couple times could be weather but other times seemed random. Anywhere from 5 minutes to over an hour. Worst was being on 5th floor and elevator out. I have bad joints so stairs were painful option. Overall, this is a great place, laid back, and worth the value. I would definitely return. Just minor things really keep it from being truly 5 star and perfect.
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Date of stay: September 2021
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Room Tip: Higher levels have better view. Choose an ocean view, worth it.
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LOCATION
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
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Frequently Asked Questions about Privilege Aluxes
Which popular attractions are close to Privilege Aluxes?
Nearby attractions include Playa Norte (0.10 miles), Rock Bar (0.1 miles), and Tiny's Bar (0.2 miles).
What are some of the property amenities at Privilege Aluxes?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Privilege Aluxes?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Privilege Aluxes?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Privilege Aluxes?
Yes, free parking is available to guests.
What are some restaurants close to Privilege Aluxes?
Conveniently located restaurants include Los Tacos de Humo, Pizza & a...More, and Beachin’ Burrito.
Are there opportunities to exercise at Privilege Aluxes?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Privilege Aluxes have an airport shuttle?
Yes, Privilege Aluxes offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Privilege Aluxes?
Yes, dry cleaning and laundry service are offered to guests.
Does Privilege Aluxes offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Privilege Aluxes?
The staff speaks multiple languages, including English and Spanish.