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Privilege Aluxes

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2,821 Reviews from our TripAdvisor Community

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Tipperary, Ireland
Reviewed 2 days ago NEW

We loved Privileges. We have been to several locations in Mexico and never had a desire to return. Isla Mujeres and Privileges won us over. We loved the laid back friendly atmosphere. Most the staff were very welcoming and worked hard to make your stay great. The food was exceptional, except one night (it happens). We didn't try the buffet...

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Helpful?
Thank ironhrse
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, because this is our aim, give you an unforgettable experience, being satisfied and making you feel at home. We will share your comments with our team, who certainly will be encouraged by your remarks. Looking forward to welcoming you again to...

San Francisco, California, United States
Reviewed 2 days ago NEW

My husband and I planned a trip to Tulum, Isla Mujeres, and Cancun. We spent 3 nights at Privilege Aluxes, and it was the cheapest hotel out of all of the ones we stayed, and our favorite! Service was amazing; we decided to get the all inclusive option upon check in for 40/pp per night. It was totally worth it!...

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1Thank Amy R
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, because this is our aim, to give you an unforgettable experience, being satisfied and making you feel at home. We will share your comments with our team, who certainly will be encouraged by your remarks. Looking forward to welcoming you again...

Reviewed 2 days ago NEWvia mobile

Went for our honeymoon with an all-inclusive package (100% recommend) and had the time of our lives. Service was impeccable, food was never the same and top notch. Beautiful Playa Norte only 50 yards away, tons of markets and restaurants all within a 5 minute walk. It was hard to leave the hotel though because it was so amazing!!!

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Helpful?
Thank Jeremy B
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for taking the time to provide us with your feedback. We are glad we were able to satisfy all your expectations regarding the location, food and especially our staff as that is our key element. Looking forward to your next visit! Thank you for choosing us.

Reviewed 2 days ago NEWvia mobile

Heading back for my 4th time this June 2017, and I got married at the hotel with 80 guests attending June 2015. The staff, THE PERFECT BEACH!!! I love how it feels like a boutique hotel without the price tag to go with it. They have some killer rooms if you want to splurge. Great location to walk in town....

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Thank Mandyleahayes
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are grateful for your preference and for sharing your good comments. Privilege Aluxes seeks to provide experiences and services based on criteria of excellence. We will always be at your disposal and we hope to see you soon in this wonderful destination.

League City, Texas
Reviewed 3 days ago NEW

Very high end hotel. workers are always willing to make you comfortable. We get the standard room and then when we arrive will upgrade at the hotel. It's cheaper that way. We have stayed in many places in Isla, but this place is by far the best place to be for all inclusive.

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1Thank Thughes1220
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for posting a great review for us, we really value your feedback. We are delighted to see you mention our great customer service, we will forward your compliments to our staff. It was a great pleasure for us to welcome you at Privilege.

Saint Louis, Missouri
Reviewed 3 days ago NEW

I will have stayed at PI seven years in a row as of August. Is it a Four Seasons resort? No. Does it cost the same as a Four Seasons resort? No. PI is wonderful in all regards, but especially because of the price and the service. You see twenty reviews in a row that are four or five stars...

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4Thank JoJoStl2011
Privilege A, Social Media at Privilege Aluxes, responded to this review

We would like to thank you for your kind words and at the same time we would like to convey our gratitude for your preference in our hotel and your contribution with your comments. Thanks to reviews like yours we reiterate our ongoing commitment to improve. Looking forward to your next visit were we will try our best to cater...

Reviewed 4 days ago NEWvia mobile

After Coachella this place was exactly what we needed to recover. This all inclusive resort exceeded all expectations. We tried all restaurants which all were great. Breakfast was definitely the stand out with every option you could think of. The staff were extremely caring, polite and entertaining! Great cocktails and the resort itself has everything you could hope for!

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Thank Hayley D
Privilege A, Social Media at Privilege Aluxes, responded to this review

To get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It is a pleasure to know that you enjoyed your stay. We will always try our best to fulfill your needs. Thank you for your visit.

Reviewed 5 days ago NEW

If you are expecting 5 star facilities and service this is one place to pass up. After forking over $600 per night, all inclusive for three guest, we were less than impressed with the hotel offerings. Most service employees were attentive and prompt with their service. Food and beverage and front desk employees failed at basic customer service. Without informing...

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4Thank Rick V
Privilege A, Social Media at Privilege Aluxes, responded to this review

The management at Privilege Hotels would like to thank you for your review. It helps us to improve our work. We would like to apologize for any inconveniences you might have experienced during your stay. After checking with our F&B manager, we were informed that the reason why they ceased the service was because we don't offer this after 17:00...

West Springfield, Massachusetts
Reviewed 6 days ago NEWvia mobile

Just returned from spring vacation! Had a great time . The staff is amazing Ricardo, Omar, Diana, Celia, Ivan and even Henri our housekeeper! The food was very good, the rooms clean. The front desk staff as always was very helpful! Can't wait to return next year!!!

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1Thank lancerfh
A TripAdvisor Member
Level Contributor
4 reviews
Reviewed 1 week ago via mobile

We had 30 people in our group many with kids 18-8... everyone loved it! Rooms are spacious and clean. Beach is perfect! Food and service is excellent. Can't say anything negative. They took care of every detail of our wedding before and during wonderfully. Amazing week! If you are looking for party atmosphere this isn't where you want to go....

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Amenities

Highlights
  • Pool
  • Spa
  • Breakfast included
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $193 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Top resorts Hotel in Isla Mujeres
#2 Spa Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travelers have asked, with answers from Privilege Aluxes staff and other travelers.
395 questions
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Questions? Get answers from Privilege Aluxes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Building 5 or 6 platinum suite”
742AmyR, 2 days ago | Read review
“All are good rooms”
Thughes1220, 3 days ago | Read review
“Avoid if you seek excellent customer service.”
rickv303, 5 days ago | Read review
“Cemetery side is much quieter than the school side if you like to sleep past 7am.”
SyracuseGirl1981, 1 week ago | Read review
“Book with AGI tours to get you from the airport directly to the hotel. Easy transfer!”
Kalisa75, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question