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Privilege Aluxes

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2,716 Reviews from our TripAdvisor Community

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Showing 2,480: English reviews
Reviewed 2 days ago NEW

Our second stay at PA certainly exceeded any expectations we had even after staying here previously. Once again, we were treated as being welcomed home upon arrival. Cecelia at the Front Desk is always on top of her game. The food at Sabor and the Beach Club range from good to very good. The Beach Club changed their menu midway...

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3Thank Scott E
Munich, Germany
Reviewed 5 days ago NEWvia mobile

We paid around 560 euros for two nights. Expecting as promised a five star resort. This hotel was the biggest disappointment on our Mexico trip. We tried to ignore some of the not so good experiences and that was a mistake. An huge mistake. The reception: you don't feel welcomed, during our checkin we have been interrupted five times by...

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5Thank MartinMunich1977
Fayetteville, Pennsylvania
Reviewed 5 days ago NEW

This was our second stay at Privilege Aluxes. We weren’t sure what to expect: would our second stay be as nice as the first one or not? And the answer is that it was every bit as nice! We can see why there are so many repeat visitors to Privilege Aluxes. Our first stay was in November 2015 and we...

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2Thank adniL717
Akron Area
Reviewed 5 days ago NEW

The positives of this resort are significantly outweighed by the negatives. The positives first: HUGE rooms, really nice, very luxurious. Excellent breakfast buffet. Negatives: Our minibar was never restocked, even though they are supposed to be restocked each morning. The staff seemed to really dislike the guests. The guests were really obnoxious - loud, drunk, swearing at each other. I...

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1Thank Adrianne F
Princeton, New Jersey
Reviewed 1 week ago NEW

My husband and I booked this resort for our honeymoon and could not be happier with our choice! The staff was friendly and accommodating. We're foodies and can easily say the food at Privilege was AMAZING! Make sure you go to the breakfast buffet in the morning. If you get a chance to have dinner on the beach, make sure...

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2Thank MissDeb0923
Essex, Maryland, United States
Reviewed 1 week ago via mobile

Always treated top notch my favorite place to stay staff is always there to help clean friendly the private beach is also a great place to hang out the staff is there for your beck and call when I needed a golf cart they had one there within an hour I will definitely be back at this hotel was also...

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1Thank Michael R
Reviewed 1 week ago via mobile

Hotel Privilege Alexus My husband and I ordered a room in privilege alexus hotel for our honey moon, a nice expensive all inclusive room. When we arrived to Isla Mujeres, we went to the hotel and everything looked great, they even said they upgraded us to a suite because it is our honey moon and we were very happy and...

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1Thank yael c
Reviewed 1 week ago

we stayed at the hotel for 5 nights, in a honeymoon suit. the room was great- very clean, well maintained, hot water in the shower and in the jacuzzi. the food was okay- some of it was better (the Thai restaurant for example, was great) and some of it was just fine. the pool was clean and well maintained. You...

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Thank Orel C
Melbourne, Australia
Reviewed 2 weeks ago

Travelling from Melbourne, Australia, I used tripadvisor to choose our hotel based on other user's reviews. We were not disappointed! We came off the ferry, caught a quick taxi to the resort and we were greeted by the friendly staff. Upgrade of room? Oh YES! This was our first upgrade, ever, so the stay here definitely started on a high...

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1Thank Donna M
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Privilege Aluxes. We found your praises very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our...

Reviewed 2 weeks ago

We have stayed at much more expensive resorts, all-inclusive and not, in more exotic and exclusive locations, but the high level of service here was much better than we expected and definitely worth mentioning. The entire staff from front desk on down were amazing, and always ready and willing to help with whatever you needed. Food, drinks, towels...there was always...

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6Thank speedtrpl
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Privilege Aluxes. We found your praises very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Breakfast included
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, Caribbean, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $208 - $540 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travelers have asked, with answers from Privilege Aluxes staff and other travelers.
356 questions
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Questions? Get answers from Privilege Aluxes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't stay at building #1- it's the one that is close to the party venue. The honeymoon suites are perfect!”
 of 5 bubbles , 1 week ago | Read review
“Fast elevators! Higher floors have views of ocean!”
 of 5 bubbles DaunaGermany, 2 weeks ago | Read review
“we had the "penthouse" and the private pool was so nice, came with two balconies which were huge.”
 of 5 bubbles X6779QGjulies, 2 weeks ago | Read review
“go for the higher floors may cost more but the views are better”
 of 5 bubbles M3662IDmarkp, 3 weeks ago | Read review
“Stay away from 302. This is the room they checked us into initially. It has all the privacy of a toll booth on the NJ Parkway.”
 of 5 bubbles sammer057, 3 weeks ago | Read review
5 of 5
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