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Privilege Aluxes

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2,610 Reviews from our TripAdvisor Community

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Showing 2,385: English reviews
Indiana
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed here for our honeymoon. We were so pleasantly suprised by everything. Upon arrival we were served champagne at check in. The front desk staff was amazing and very helpful. The room was incredible, clean, and spacious. The bed was very comfortable. The pool area is clean and beautiful. My favorite was the swim up bar. The bar staff... More 

Helpful?
Thank RossvilleHornets
Tennessee
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed 7 nights at Privilege Aluxes and enjoyed our entire stay. We have stayed at the Aluxes previously and would stay again and again. I would highly recommend this hotel as a first class place to visit. The beach is fantastic and the plentiful beach chairs are comfortable and right on the water. The pool area... More 

Helpful?
Thank 206Tom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Absolutely beautiful!! First and foremost... if you're pregnant or wanting to become pregnant and you're worried about the mosquitos -- DON'T BE!!! There are NO mosquitos on the island, or at least while we were there. It's breezy and far off the mainland, so you're good to go! (Yes, early morning, night, on the beach, and in the "city" too!)... More 

Helpful?
1 Thank Katie M
West Allis, Wisconsin
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This resort is my favorite they have no animation team running around asking you to do things. Very relaxing, beach service was wonderful Alex and Marcos served us well on the beach. Then at the pool bar a lot of fun met some great people from around the world. When we checked in Jesus told us he had a surprise... More 

Helpful?
Thank lwiegele
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are grateful once again for your preference and for sharing your good comments. We appreciate your trust and we will do our best to continue giving you the kind of service you deserve. See you next time! More 

Albuquerque, New Mexico
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We visited during the off season (end of Sept, 2016), and loved the lack or tourists, but no lack of wait staff, bartenders, etc. The staff was super friendly! (One of our favorites was Omar who waited on us 3 or 4 nights at the beach club and taught us the Mayan word for water). We took the "All Inclusive"... More 

Helpful?
Thank mwkbrown
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for posting a great review for us, we really value your feedback. We are delighted to see you mention our great customer service, we will forward your compliments to Omar and our staff. It was a great pleasure for us to welcome you at Privilege. More 

Dallas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This was our second time in this hotel, and We love it!!! People is so friendly, installations are beautiful, beach is perfect, town is magic. We absoluly love this place. The employees are pretty nice, our favorite bartender is Nehemias (He was there our first time too, and this time We were so happy that he was still there), Sergio,... More 

Helpful?
Thank Jessicasabugo
Privilege A, Social Media at Privilege Aluxes, responded to this review

We would like to thank you for taking the time to let us know your feedback. Allow us furthermore to thank you in particular about your kind comments. We take pride for our staff to be our most important asset and it gives us great pleasure when our guests consider them to be as such. Thank you for choosing Privilege... More 

Pomona, California
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Wanted to give my friend the most amazing memories and that's exactly what we did.. had the most amazing time at Isla Mujeres.. privilege aluxes was wonderful. The food was amazing! The people there were very helpful. Had the best waiter ever SERGIO we loved you! We upgraded our room to the platinum suite and Wow just amazing! Will definitely... More 

Helpful?
Thank nelsicruz36
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your wonderful and kind words. It is a pleasure for us to know that our team made you feel very taken care of and comfortable. Sergio and the whole team sends their warm regards to you and we hope that we will have the pleasure to host you soon again in the near future. More 

Pittsburgh, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Front desk staff were not interested in improving our stay. Room service phone number was listed incorrectly, which we did not figure out until halfway through our stay. There were inconsistencies with the dress code at the beach club. We were asked to leave because apparently, my wife's beach dress was not casual enough but half naked women at lunchtime... More 

Helpful?
1 Thank Brian W
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas. On behalf of our management we are very sorry to hear about your inconveniences at the pool area, and we wanted to apologize for any misunderstanding... More 

Shelby, North Carolina
1 review
4 of 5 stars Reviewed 1 week ago

We stayed 6 nights, Sept. 10 thru 16. The hotel itself is very quiet and relaxing. The pool was never crowded and lounge chairs were always available. The building and grounds are very clean and maintained. We stayed in the traditional room, and if I had to do it over again I would have opted for an upgrade. There was... More 

Helpful?
Thank woody7v50
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas. We want to do everything in our power to satisfy all guest's so we apologze if you didn't get the best service from our team this... More 

Sarasota, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is beautiful. The pool is very nice, and the private beach is also great. Complimentary breakfast every morning is also a plus. However, we had some issues with the cleanliness of our room, specifically the bathroom/jetted tub. My significant other and I are not complainers, so we were put in a very uncomfortable position when management presented a... More 

Helpful?
3 Thank TigerSharkxo
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all thank you for your review. On behalf of our management we are very sorry to hear about your inconveniences regarding cleanliness. We take notes of your remarks that are of tremendous assistance to improve our work. We definitely look forward to have you back visiting and give us the opportunity to pamper and provide you with excellence... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free Breakfast
  • Beachfront
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, Caribbean, Bar, International
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $164 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Top resorts Hotel in Isla Mujeres
#2 Spa Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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