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Privilege Aluxes

Certificate of Excellence
Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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2,522 Reviews from our TripAdvisor Community

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Showing 2,315: English reviews
Paris, France
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We arrived to a beautiful reception, and after reading TripAdvisor asked for an up grade. We paid a little more to gain access to room 615 over looking the beach, pool. It's the largest hotel room plus balcony I have ever stayed in and I have travelled a lot! Beautifully appointed marble, huge king size beds, a massive lounge, with... More 

Helpful?
Thank Johnlyall1234
Saint Augustine, Florida
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Getting to the hotel was simple enough. From the airport take the ADO bus to the downtown Cancun bus terminal then hop in to a cab to the UltraMar Ferry port. The bus was $5pp one way, cab was $8 and the ferry was $5pp one way. We walked from the ferry to the hotel, not bad about 1/4 mile... More 

Helpful?
1 Thank sandieandangel
Wellington, New Zealand
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is situated in a nice place. It's a nice place to stay but it's quite average so don't expect too much of it. The rooms were good size, I'm impressed with the bathroom, quite spacious. The breakfast buffet is average I'm not sure with the other meals like lunch and dinner because we go out and explore authentic... More 

Helpful?
Thank dimplebum
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Beautiful resort! This was our first visit to Isla Mujeres and we were so pleased with the Privilege Aluxes! Upon arrival we were greeted with warm towels and Mexican champagne. We were taken to our beautiful room by the bellman who took several minutes to show us all around our room. He offered to book any service we needed (fishing,... More 

Helpful?
1 Thank Dustin D
Newcastle upon Tyne, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel is ideally situated next to the beach as well as easy access to explore the delights of Hildalgo Street where there are many bars and restaurants to indulge in. As for the hotel itself was a very good standard with staff that really took time to help in every way possible, the food was superb with plenty of... More 

Helpful?
1 Thank Geordie1021
Dubai, United Arab Emirates
Level Contributor
108 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

From the outside the hotel looks pretty average. Right at the left hand side of the ferry dock. However, after a fairly slow check in as our booking was not on the system via the 3rd party online user, we took a tour of the grounds. The pools are really nice, huge pools , 3 hot tub Jacuzzis, great pool... More 

Helpful?
Thank HuggayBear
Hickory, North Carolina
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Another wonderful vacation, this is the second trip to Privilege. Beautiful beach crystal clear water. The hotel is wonderful very large suites. The food in all the restaurants is very good, Satay is amazing went there 3 times over the week. Great breakfast buffet, anything and everything for everybody. The hotel lobby and restaurants have been renovated since last year,... More 

Helpful?
Thank Scott A
Privilege A, Social Media at Privilege Aluxes, responded to this review

We want to thank you for your preference and for taking part of your time sharing your personal experience at our hotel. We also thank you for your comments, which are be very useful and will help us greatly to keep working on improving day by day. Looking forward to providing you with the best of our attention and service... More 

Fresno, California
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Everything about this vacation was perfect! The Hotel was immaculate, the service was impeccable, the food was tasty, and the drinks flowed freely. Every question we had was answered quickly and politely and we are already planning our next trip! Go!!

Helpful?
1 Thank sunloverkeri
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, because this is our aim, give you an unforgettable experience, being satisfied and making you feel at home. We will share your comments with our team, who certainly will be encouraged by your remarks. Looking forward to welcoming you again to... More 

Commerce
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed here for the second time in July 2016. This place is perfect. The staff is friendly and helpful. The grounds are gorgeous and well kept. Opt for the all inclusive option, it's well worth the extra money. All restaurants are very good! This is not an adults only resort, but there were not a lot... More 

Helpful?
1 Thank cassieat911
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for choosing Privilege Aluxes for your second visit to this beautiful island. Thank you as well for posting a great review for us, we really value your feedback. We are delighted to see you mention our great customer service, we will forward your compliments to our staff. It was a great pleasure for us to welcome you at... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have stayed at Privilege several times and had a great time always. This time was the best ever. Great room, great view, great service. No complaints from us. We requested a room upgrade when we arrived and were very happy we did. Our original room was nice but the upgrade was amazing. Thanks!

Helpful?
1 Thank BrilloT
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are pleased to greet you and at the same time we would like to convey our gratitude for your preference in Privilege Aluxes and your contribution with your comments. We found your praises very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, Caribbean, Bar, International
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $160 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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