Such a wonderful stay at Secrets Aura Cozumel! The staff was amazing! Special thanks to Isabel, our beachside server. You were awesome! Also thanks to Mayra, Naomy, and Sergio. I am sure there are others I have forgotten. The beach was super nice and the proximity to diving was perfect! The dive boat picked us up at the pier at Secrets. So convenient! The food was good in all the restaurants and the variety was perfect! We will be back!
We were pleasantly surprised by this resort. We had heard it was one of the “lower end” Secrets. It is not as fancy as others, but the room we stayed in was upgraded and lovely. Trust me, we are room snobs! The staff could not have been friendlier or more gracious. The beach is tiny, but not crowded. Yes, the beach entry is rocky, but you can walk a bit down the beach and get in without any issues or water shoes. Our only complaint was the guy who worked in the water sports area was super rude. We wanted to take out the hobie cat to sail and he acted more than inconvenienced by our ask. Despite my husband tipping pretty generously the first day we took it out, he still couldn’t be bothered the next day. He was the ONLY person at the resort who was anything but great. We spent 5 nights after this at Secrets Maroma, and felt that Aura appeals to a much more laid back, older crowd which we preferred. The most amazing part of our stay… we ate at the French restaurant and they asked us if we would like to return for a private dinner in two nights. Of course, we said yes, but didn’t know what to expect. We were absolutely blown away! The chef, Joas, created a 8 course meal just for the 4 of us in the most exquisite private wine cellar. The sommelier, Edward, was incredible. He shared everything about our courses with us and shared stories about history and Mexico. He even taught us how to properly drink tequila. The meal was incredible and the lengths they went to to make us feel special were remarkable. In addition, Mariela, Manuel, and Alejandro at the French restaurant were our staff that evening and they were exceptional.…
Just got back and loved it. Alejandro at the French restaurant was the best. We really loved this resort. Good vibe and very relaxing. We have been to Mexico about 20 times and this is our new favorite. Really recommend to any one. Great room excellent service and great food and drinks. Awesome staff and beautiful water
The employees at this resort make all the difference. We had a great experience because of them. This trip was so much fun! Heydy is one of the most energetic people we have ever met. She made sure we knew about all the activities and that we were having fun. We loved Heydy!! Brithey was amazing as well!! The pool service was phenomenal! Arelly, Isabel, and Miguel were so attentive and kept us hydrated! George Michael led the volleyball games and kept us going! We hung out at the Sunscapes swing bar where Luis and Miguel were always taking care of us. The employees at this resort were all so pleasant!
We had an amazing trip at Secrets! The main reason was the staff! Staff is always attentive and smiling.. They are unreal! At the pool- Arelly, Isabel, Miguel and Brithey were awesome! They were always there with a smile and made sure we were good on drinks and made sure we stay hydrated bringing water! Heydy was unreal!! No matter what activity or time of the day she had a smile and crazy energy! When does the girl sleep?! Lol. George Michael was also great! He's an easy, go lucky, welcoming kind of guy. Tio D, and Tia Veli are going to miss them (las/los sobrinos/as)! Also hanging out at Sunscape swing bar was fun!Luis and Miguel were great and always knew what we wanted before we ordered All in all the trip was amazing because of them! We will definitely be back!