Secrets Aura Cozumel
Carretera Costera Sur Km. 12.9 Zona Hotelera Sur, Cozumel 77664 Mexico
Lowest prices for your stay
$443
$442
Fully refundable before 04/06/23
$455
$344
Booking.com$416
Hotels.com$442
Lol.travel$455
View all 19 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (8,090)8,090
Pool & Beach (1881)
Room & Suite (1690)
About
#37 of 64 hotels in Cozumel
Location
4.4
Cleanliness
4.2
Service
4.2
Value
3.8
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Sauna
Restaurant
Swimup bar
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Rooftop bar
Game room
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Wake-up service / alarm clock
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Great View
Languages Spoken
English, Spanish
Location
46Car recommended
Grade: 46 out of 100
20Restaurantswithin 5 miles
12Attractionswithin 5 miles
Contact
Carretera Costera Sur Km. 12.9 Zona Hotelera Sur, Cozumel 77664 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $21/day
6136Reviews921Q+A100Room tips
Reviews
Traveler rating
- 2,474
- 1,701
- 993
- 555
- 415
Traveler safety
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
App isn’t accurate on opening times of restaurants. Restaurants are closed when app says open. Toilet issues every day. Entire resort is in desperate need of a total upgrade. In various states of disrepair. Either have scalding hot water or cold water for showers. No in between. Appears to be very understaffed. Food was decent. We have visited several secrets and were caught off guard and overall disappointed by the condition of the room and resort overall. Beaches were great. Staff that showed up was friendly and worked very hard. Probably would not come back to this secrets without a major renovation
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Go to a different secrets
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Why does their sewage treatment plant smell up the area. it is horrible and affects the air all around. Nobody should stay there until they correct this issue. They are also terrible neighbors to the surrounding property
Read more
Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Smaller resort. Very few complaints. Not worth even mentioning. We absolutely loved this place. So relaxing. The views were amazing. The food was very good. Our favorite was the French restaurant. The entertainment team was addicting. They had so much energy and you could tell that they loved their jobs. Shout out to: Adriana, Eduardo, Heydy and Fabiola. Check in and out were seamless. We loved our week here. Thank You.
Read more
Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from E-Concierge Secrets Aura, Director General at Secrets Aura Cozumel
Responded yesterday
Dear Susan, Thank you so much for taking the time to wirte your comments about your stay with us. We appreciate that you remember those names, we feel very proud of what our staff always do, which is a great service. Be certain that we will share your kindly comments to them. Please, receive a big hug from Cozumel.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The views were absolutely beautiful. Our favorite part was the entertainment team. They always had a smile on their faces, and you could tell they genuinely enjoyed their jobs, especially Heydy, Adriana, Fabiola, and Eduardo. They made the entire soo fun for us!
Read more
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from E-Concierge Secrets Aura, Director General at Secrets Aura Cozumel
Responded 2 days ago
Hello Andrew, We really appreciate all your comments, it is an honor for us that most of our staff really gave you a truly remarkable experience and service. We will gladly share your comments to all the team that made your stay so great. You know you can return whenever you want, we always receive you the great service that characterizes us.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went during spring break, but your wouldn't have known by the crowd. It was very quiet and low-key except for a few drunk adults. Check in went smoothly. I actually book for one instead of two, but they were able to just add the AI part for my husband. Not a big deal. We did not book preferred. Our room was not updated and it was beaten up. The corners of the walls had chunks missing, the tint on our balcony was torn and the shower smelled like sewer. Seems like these are minor things that could be fixed, so it's a little annoying that they leave things this way. I had read prior reviews so I still disappointed, but not surprised. On a positive note, the rooms was huge, and our ocean view was beautiful. Buffet was good, Windows was good, and Bordeaux, was very good. We ate there twice. No reservations, just check in and wait. If you are a man and your were shorts or open toed shoes you will have to be seated outside and it might take a while. We did not like Oceana at all. I probably would not stay here again, but for the price and the adults only option it worked for us. …
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Get a preferred room if they are updated.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from E-Concierge Secrets Aura, Director General at Secrets Aura Cozumel
Responded 2 days ago
Dear Piedmontjet, We sincerely appreciate the time she has taken to share your opinion of her recent stay. Your feedback allows us to continually improve the experience we create for our guests. In reference to your constructive comments, let me let you know that we have shared them with our management team in order to work on improving your experience during your stay, we offer you the deepest of apologies because it does not represent our brand standards. Our team will work hard to change your experience. We hope that it will allow us to continue serving you with the service that characterizes us.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Adults only resort was great! We are already planning our next trip back! Highly recommend the dirty monkey drink!! The food was good as well, our next trip we plan to do the upgrades to the better dinning places.
Read more
Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Bring a yeti cup or insulated cup of some kind for drink refills, also highly recommend bringing...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E-Concierge Secrets Aura, Director General at Secrets Aura Cozumel
Responded 2 days ago
Dear Ashley, Thank you so much for your beautiful words. It was an honor for us being your hosts, we sincerely wish you had a great experience during your stay in all aspects. As you said we'll be waiting for you to return to this little paradise in Cozumel. Please receive the best.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do not go to this hotel until it gets some TLC. The rooms are awful. Mold on the bathroom walls, smells of mold and mildew and so old. We switched rooms due to the mold. We have been home for a week and can’t get the musty smell out of my clothes after multiple washings. The best part is the entertainment team. They are spectacular!! The front desk people write down your requests, but nothing happens. The hotel is situated so there is not a lot of beach to walk up and down. We will not be returning here until it has a facelift!!!
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Clean beach towels don’t arrive until after 10:00 am.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E-Concierge Secrets Aura, Director General at Secrets Aura Cozumel
Responded 2 days ago
Dear ETjilla, On behalf of our community staff and management, we appreciate your visit and would like to apologize for not fully meeting your expectations. Likewise, we thank you for the time you invested in sharing your vacation experience and we are sorry to read that there have been a series of deficiencies that are very atypical and do not reflect our brand experience; If this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have informed the team of your comments in the meantime, to ensure that any necessary corrective action is taken and to avoid similar situations in the future. We sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The view is absolutely gorgeous!! The rooms could definitely use updated! The preferred rooms are new and very nice! The staff is good but not as accommodating as I normally experience in Mexico.. that goes for the last couple trips to Mexico. I tip well and I like to be waited in.. don’t seem ti be getting tht. Food is just “ok”. MARIA from the UVC club is the only only one I find very accommodating and I totally appreciate that. There is no AED on site and I know that cause I’m February when I was here, it was needed! Not a good experience as being a healthcare provider! The pools were not kept clean but you could get in! I will come back because of the location!
Read more
Date of stay: March 2023
Value
Location
Service
Room Tip: Do mot expect a 5 star resort
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E-Concierge Secrets Aura, Director General at Secrets Aura Cozumel
Responded 6 days ago
Dear Sandi, Thank you very much for taking the time to leave us your review about your stay at our resort. For us it is very important that all the details are taken care of since we seek to create unique moments for our valued guests, so we really appreciate your comments mentioning what you liked, as well as what could be improved. We have already taken your comments and have directed them to the areas involved so that they can improve these aspects for you, since the fact that you enjoy every moment with us is the most important thing and our main motivator. We hope to have the opportunity to count on your preference in some future vacations in order to change your perception about us and to provide you with the excellent service and quality that you deserve.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We upgraded to the preferred room. The plus side is that our room is very quiet, we have a beautiful view of the ocean. However, the room is in serious need of repair. They clearly put a smaller TV on the wall and there are huge holes exposed. There is not one painting on the wall. It literally looks like a prism. the room is very worn and in need of repair. It looks nothing like how it is advertised. The food is highly mediocre and there are many things in the hotel that are not working or not open. The gym has a few pieces of equipment that are not working, and when we arrived at 7 AM, there were no towels, and no water. in addition, they do nothing to replace the towels, so on our day of arrival, when we went to the beach at 3 PM, there were no towels to be found. We chose this hotel because there weren’t many hotels available at booking and they do have vegan options which is a plus for us. It is sad that you need to spend a few more thousand dollars to have better amenities.…
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: If you’d like to go to sleep early, make sure to have a preferred room. Otherwise the noise from...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from E-Concierge Secrets Aura, Director General at Secrets Aura Cozumel
Responded 6 days ago
Dear Lauren, We thank you very much for sharing with us your comments about your recent experience, and we are very sorry to know that your stay in our resort was not the best. Your comments have been considered and shared with the areas involved and take our word that we will follow up on them and do what is necessary to improve. We hope to have the opportunity to have your preference in a future vacation to provide the excellent service and quality you deserve and also to change your perception about our resort.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We unfortunately booked this vacation resort based on Expedia and TripAdvisor’s 4 star review status. It has been nothing like that sort of a resort! Very rundown, no hot water in the showers (in our room, nor my sister’s in another hall/building). Yet, there was hot water in the bathtub! I was cold and went to blow dry my hair and put on the robe/slippers I was told about. None of these. I went to call the desk, and the phone didn’t work. No QR code to order room service. Terrible sewer smells around the resort, so they have candle warmers placed throughout the resort to “fix” the smell. Moldy and old tiles/water damaged ceilings, and the management will probably answer this and say they are so sorry, but when I went to complain, nothing can be done about anything including the loud/knocking air conditioning that keeps you awake at night. The food selection is limited/they are out of what you order! It is NOT a 4 star resort, and we feel we were not told accurately what we forked over thousands of dollars to stay at!…
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Hard Pass on all of this resort, big disappointment vacation!!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from E-Concierge Secrets Aura, Director General at Secrets Aura Cozumel
Responded 6 days ago
Dear Kind teacher, We sincerely regret your disappointment with your stay at our resort and read that some aspects of your stay did not meet our usual standards of service and that we will be working on better training our staff and taking care of the peace of mind of our guests, please accept our most sincere apologies, We assure you that all your concerns have been shared with management and who will take steps to improve. Our team hopes to have the opportunity to regain your trust, and if at any time you decide to visit us again in order to change your perception about our hotel, be sure to contact me so that I can help you in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$313 - $442 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aura cozumel grand hotel cozumel, wyndham cozumel, cozumel wyndham
FORMERLY KNOWN AS
Aura Cozumel Grand Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
266
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingSECRETS AURA COZUMEL - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Mexico)
Frequently Asked Questions about Secrets Aura Cozumel
Which popular attractions are close to Secrets Aura Cozumel?
Nearby attractions include Palancar Reef (3.7 miles), The Mayan Cacao Company (0.7 miles), and Chankanaab Reef (2.9 miles).
What are some of the property amenities at Secrets Aura Cozumel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Secrets Aura Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Aura Cozumel?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
What are some restaurants close to Secrets Aura Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, The Money Bar Beach Club, and Paradise Beach Cozumel.
Are there opportunities to exercise at Secrets Aura Cozumel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Aura Cozumel have airport transportation?
Yes, Secrets Aura Cozumel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Aura Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Aura Cozumel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Secrets Aura Cozumel?
The staff speaks multiple languages, including English and Spanish.