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Secrets Aura Cozumel

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Carretera Costera Sur KM. 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (6451)
Dining (647)
Room & Suite (158)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Secrets Aura Cozumel
Updated 07/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 56 hotels in Cozumel
Location
Cleanliness
Service
Value
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Sauna
Restaurant
Swimup bar
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Rooftop bar
Game room
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Adults only
Rooftop terrace
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Great View
Languages Spoken
English, Spanish
5,373Reviews826Q+A100Room tips
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Popular mentions
Friends Who Travel wrote a review Nov 2020
1 contribution
The food was underwhelming at best, except for The Patio which was on the sister resort. However, the staff were amazing... Particularly Leo, Hedey, and Isabel. They remembered our names after first meeting and were energetic and super friendly.
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Date of stay: November 2020Trip type: Traveled with friends
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Olesya W wrote a review Nov 2020
Malibu, California4 contributions1 helpful vote
I came to Secrets Aura Cozumel with one of my best friends for a for Friendsgiving celebration. I am happy to report that this was the most incredible vacation in a long long time. All of the service staff and crew were extremely professional, kind and provided outstanding service. I would like to give a special thank you and shout out to Angel, the bartender from the Rendezvous bar. When you come to visit Secrets Cozumel definitely see Angel at the bar. Not only is he fun to talk to, but he also makes the most amazing drinks and provided impeccable customer service the entire week that I was here. Leonardo “Leo” from the entertainment staff was also a huge stand out during my weeklong stay as well. He knew every activity that was happening at the resort and was inviting and warm in his interactions and conversation. Manual from the entertainment/DJ/audio staff at the Sky Bar was INCREDIBLE. He not only played great jams but also had great dance moves!!! He kept us dancing all night long under the moonlight. Thank you Manual for taking all of our requests and for being so fun. I highly recommend Secrets Aura in Cozumel for your next vacation!
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Date of stay: November 2020Trip type: Traveled with friends
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Juliana B wrote a review Nov 2020
3 contributions
One of the most amazing trip experiences I've had so far. The service was impeccable and the staff are SO kind. Leonardo, Manuel and Heidi from the entertainment team were phenomenal! So fun, such great energy and made our experience so memorable! Angel from the Rendezvous bar was wonderful! He makes the best cocktails! The beach is beautiful. The ocean is so calm and peaceful. The food is delicious. They always have fun activities going on throughout the day and night. I will definitely be back here. I highly recommend! THANK YOU, Cozumel and Secrets Aura! -Juliana Beladera
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Date of stay: November 2020
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Theressa E wrote a review Nov 2020
New Braunfels, Texas3 contributions
Our time at Secrets was extremely enjoyable. For the price, this all inclusive met and even exceeded expectations. I appreciated all of the included activities. The stand up paddle boards and Hobie Cats kept us entertained as we spent days on end at our beach personal cover. Heydy was a great source for evening entertainment. Would certainly come back.
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Date of stay: November 2020Trip type: Traveled as a couple
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Rebecca Walker wrote a review Nov 2020
Los Angeles, California1 contribution
We came to Cozumel for the 2020 Ironman race. When we booked this hotel, we didn’t know it was all-inclusive, and no one told us at check-in either. We only found out after our first dinner when the server said there was no check. Service: Overall, everyone was friendly and made efforts to remember us and continue conversation over the course of our stay, but it was incredibly slow. On almost every meal we had a forgotten or delayed plate, and it took ages to get it. Food and beverage: The best venues were Bordeaux and Oceana. The Market Café was also good for daily breakfast, although a bit limited in menu choices. No such thing as fresh orange juice anywhere, it’s all from concentrate. At Windows, the food was decent but definitely not great. The lasagna was cold at the center two nights in a row, the seared tuna was chewy, and the lettuce on my starter salad tasted like soap. We had one dinner night at Sunnyside in the neighboring Sunscape Hotel and it was awful. The salad portions were a joke—felt like we got the garnish off a main entree served on a cold plate. I tried the Arracheras entree because the server recommended it and it tasted like a 9-day-old steak doused in brown gravy. Never again. Guestrooms: We stayed in a suite and was so nice having the extra space for the long vacation, but the biggest issue was the air. Our room was musty and incredibly humid. Our clothes, clean or dirty, smelled musty; our hotel paperwork and vouchers felt like wet newspaper; our floors had a thin layer of dew at all times; our sheets were damp every night. I understand Cozumel is generally humid and some of this may be inevitable, but ventilation needs to be reconsidered. Additionally, we had mosquitos in our room, the bathroom had very poor lighting in the shower and toilet stall, and there was no hot water in our shower. I repeat: no hot water. Property & Amenities: The views are incredible and the pools are beautiful and fun, but the public spaces are dated and need repairs. One of the elevators has hole in the floor large enough to see the elevator shaft wall when moving. Signage is awful, so be sure to pay attention to the map they give you at check-in. The Spa exceeded our expectations! The gym was clean, and the spa itself was an enjoyable experience. The hydrotherapy circuit was very nice and loved that it was guided by a staff member. Our massages were very relaxing. Entertainment: There was some form of entertainment every night. Live music, a Mexican celebration with traditional dances and dresses, a Mayan dance ceremony, etc. All very lively and fun. COVID: The staff check your temperature upon first arrival and then never again. Hand sanitizer stations are available throughout, which is great, but staff are not wiping down check-in desks in between guests—or at all??—and they certainly aren’t enforcing masks. Although staff is great about wearing masks, guests are out walking around the property or gathering in the lobby without them. We put trust in their CleanComplete protocols advertised on the Secrets Aura website and are very disappointed by how the pandemic is actually being handled. All in all, I do not recommend staying here.
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Date of stay: November 2020Trip type: Traveled as a couple
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PRICE RANGE
$178 - $492 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aura cozumel grand hotel cozumel, wyndham cozumel, cozumel wyndham
FORMERLY KNOWN AS
Aura Cozumel Grand Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
266
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Frequently Asked Questions about Secrets Aura Cozumel
Which popular attractions are close to Secrets Aura Cozumel?
Nearby attractions include Palancar Reef (3.7 miles), The Mayan Cacao Company (0.7 miles), and Chankanaab Reef (2.9 miles).
What are some of the property amenities at Secrets Aura Cozumel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Secrets Aura Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Aura Cozumel?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Secrets Aura Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Secrets Aura Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, The Money Bar Beach Club, and SkyReef Cozumel.
Are there opportunities to exercise at Secrets Aura Cozumel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Aura Cozumel have an airport shuttle?
Yes, Secrets Aura Cozumel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Aura Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Aura Cozumel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Secrets Aura Cozumel?
The staff speaks multiple languages, including English and Spanish.