Secrets Aura Cozumel
Carretera Costera Sur Km. 12.9 Zona Hotelera Sur, Cozumel 77664 Mexico
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About
#40 of 65 hotels in Cozumel
Location
4.4
Cleanliness
4.2
Service
4.2
Value
3.8
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Sauna
Restaurant
Swimup bar
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Rooftop bar
Game room
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Great View
Languages Spoken
English, Spanish
Location
50Car recommended
Grade: 50 out of 100
22Restaurantswithin 5 miles
12Attractionswithin 5 miles
Carretera Costera Sur Km. 12.9 Zona Hotelera Sur, Cozumel 77664 Mexico
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The nonchalant attitudes from the check-in staff were disappointing. The preparedness of the room that we reserved 3 months in advance was a complete disappointment. We spent the first day in a room that was not finished and not the room we reserved. We did not get compensated for the inconvenience. I will never recommend this hotel to anyone, nor will I ever stay again. The were many guests that checked in the same day that we did that also had very valid complaints. We talked to several other guests that had been there for a few days, that had some of the same complaints that my family had in their rooms.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
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Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Rooms are showing extreme wear and tear. Unless you buy into their program or preferred group, you get the horrible buffet for breakfast and lunch. NO SMOKING anywhere except in a little jungle behind the building where you will be eaten alive by mosquitoes and stung by bees.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Management area Cozumel, Director General at Secrets Aura Cozumel
Responded yesterday
Dear Tonileneau, Thank you for sharing your feedback about your recent stay at our resort. We genuinely appreciate feedback from our guests as it aids in our mission to continually improve. We are sorry to know that certain aspects of your stay were not up to the standard you expected. The wear and tear you mentioned is not reflective of the quality we aim to offer our guests, and we will certainly be looking into refurbishing the areas that require attention. Regarding the dining experience, we understand the importance of diverse and quality food options, and we will work towards enhancing our offerings, ensuring all our guests have a satisfying meal experience. The smoking policies are put in place due to the new smoking regulations in Mexico and considering the overall comfort and preferences of all our guests, but we will consider your feedback and re-evaluate if we can offer more convenient designated smoking areas. Your comfort and satisfaction are of the utmost importance to us, and we truly regret that we could not meet your expectations on this occasion. We hope you will consider giving us another chance in the future to demonstrate our commitment to excellence.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked our reservations in June, arrived Sept. 22nd to no rooms available. Grabbed something to eat, 2 hours passed, return to front desk and still waiting for rooms. 30 mins later we received a room, but the room was horrible! Made a complaint to the front desk supervisor, Sergio and he informed us that our room was an upgrade. That was funny because our room looked old and outdated. Sergio told us that we will be moved to another room on the preferred section since we were “upgraded” the next day. Next day came, packed up all our belongings, moved all our stuff from the room, went the beach and pool majority of the day but when we returned we were informed that no rooms were available in the preferred section due to “maintenance” and we will have to go back our room we complained about. Frustrated with all the inconsistencies from the staff, my husband and I decided to make the best of it and stayed in the room. 2 days of our trip was wasted on waiting on a upgraded room and going back and forth with the front desk. We had to complain for housekeeping to come clean the room and when they did come to clean, it wasn’t cleaned. I had to take cleaning spray and spray the bathroom and ask for more towels and wash cloths because the ones we received had dirt spots in them. Will not visit this resort again! …
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management area Cozumel, Director General at Secrets Aura Cozumel
Responded yesterday
Dear Mr. Doiley, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly regret that your experience did not meet your expectations, and we sincerely apologize for the inconvenience and frustration you experienced. It's disheartening to know about the confusion and inconsistency you faced regarding your room allocation. Your satisfaction is our top priority, and it appears we failed to deliver the standard of service and accommodation you anticipated. The issues with housekeeping and the cleanliness of the room are certainly not typical of our resort, and we will be addressing this with our housekeeping team to ensure similar incidents do not occur in the future. We understand that no amount of explanation can change the unfortunate events you faced. However, please know that we genuinely value your feedback as it gives us an opportunity to improve and avoid such inconsistencies in the future. While we understand your decision, we sincerely hope you would reconsider and give us another chance to provide the true, high-quality experience we are known for. If you choose to do so, please contact us directly, and we will ensure that your stay is seamless and exceeds your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Its ok, fine for the price but its small and older. There are nicer newer ones to visit. The food quality wa average. We had a bali bed for a day and our server just left us and never came back so that was a disappointment.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Management area Cozumel, Director General at Secrets Aura Cozumel
Responded yesterday
Dear Jodonell3333, Thank you for taking the time to share your feedback regarding your stay at our resort. We genuinely value the insights of all our guests as it helps us to improve and ensure future experiences are up to the standard Secrets is known for. We regret knowing that your experience did not meet the expectations you had from your previous visits to other Secrets locations. Please accept our apologies for the disappointment you faced, especially regarding the service at the Bali bed. This is certainly not the level of service we strive for, and we will take the necessary steps to address this with our team. We understand that there are various Secrets resorts to choose from, and while our property may be older, we continually aim to provide an exceptional experience for all our guests. Our management is planning to renovate all of our section soon. We will take your feedback about the food quality and overall experience to heart and work towards enhancing our offerings. We hope you will give us another opportunity in the future to demonstrate the high standard of service and quality we are known for across our properties.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We love coming to Secrets for the snorkeling off the beach. We love the staff who are all so friendly. We like the size of the resort. It gives us many dinner locations. We enjoy the free kayak and stand up paddle boards. We will continue coming!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management area Cozumel, Director General at Secrets Aura Cozumel
Responded yesterday
Dear Ob341, Thank you for sharing your feedback regarding your stay at Secrets Aura Cozumel. We are thrilled to know that we are your favorite vacation spot! It is always a joy to know that our guests love the variety of activities we offer, especially the snorkeling off the beach. Our dedicated staff takes great pride in delivering excellent service, and we are delighted to know they have contributed to making your stays with us memorable. The intimate size of our resort, combined with our diverse dining options, is something we are proud of, and we are glad to know it resonates with you. Thank you for your continued trust in us, and we look forward to welcoming you back for another incredible experience soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We've have been using Secrets Aura as our Cozumel dive base for decades. It's never disappointed. Though it's showing its age a bit, the AC units have been upgraded in our room. The food is on par with the pricing but could use some new menus. It's nice to wake up, grab breakfast then walk to pier for the dive boat, get back from diving and have some lunch and go to the pool or beach...what could be better.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management area Cozumel, Director General at Secrets Aura Cozumel
Responded 2 days ago
Dear Maury G. Thank you for choosing Secrets Aura Cozumel as your preferred dive base for so many years. It is always a pleasure to welcome back our loyal guests, and we are thrilled to learn that we continue to meet your expectations. We appreciate your feedback on our amenities, especially noting the upgraded AC units in your room. It is essential for us to ensure the comfort of our guests, and we are always working on enhancing our facilities. Your comments regarding our menu offerings have been duly noted and will be taken into consideration as we continuously strive to improve our culinary experiences. We could not agree more that there's nothing better than a day of diving followed by relaxation at our pool or beach. Thank you for sharing your routine with us, it genuinely paints a picture of a day well spent at our resort. We are looking forward to your next visit and assure you that we will continue to provide the excellent service and experiences you have come to expect from us over the decades.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An honest review. We just returned 2 days ago. The beach is amazing. Great snorkeling. Wedid a fishing tour that was a lot of fun. Food was good, not great but there was always something that was good to eat. Getting your mini bar refreshed in the room was kind of a hassle. Room was always clean though. People complain about the musty smell, well its the Caribbean and over the last 15 trips we've made you won't find one that's not. Its just too humid to not be. The Waiter Adrian at the preferred pool was terrific. Always had a drink ready to serve. Bartenders were just ok. Drinks always tasted good but i got the impression they didn't really like their job. We are UVC members which didn't really help at this resort at all. No welcome gift, no upgrade, and half the resort with the main pool were closed so the rest was rather full. We have never done preferred before, not sure that was necessary either. The non preferred were at the preferred pool because the other pool was closed and they were never told about it when they booked. So if you are going anytime in the next year, half the resort is closed. And when that's done they are ripping apart the rest. Me and a friend went for massages. Hers was good, mine was a waste. The girl I had was obviously new and was getting instructions from the other that wasn't helping. Also, fyi when you book a massage for you and your friend you apparently have to be very clear that its not a couples massage or you end up in an awkward situation in the same room getting undressed. LOL. For the price it was well worth it. As long as your not to picky its a nice place to go for the money. You really cant beat the Beach and view. Oh and bring bug spray!! …
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management area Cozumel, Director General at Secrets Aura Cozumel
Responded 2 days ago
Dear Mr. Schreffler, Thank you for taking the time to share your recent experience at our resort. We truly appreciate your detailed and honest feedback. We are thrilled to know that you enjoyed our beautiful beach, the snorkeling opportunities, and your fishing tour. It's wonderful to learn that you had positive interactions with our staff, especially Adrian. We strive to make each guest's stay special, and our team members play a crucial role in achieving that goal. We apologize for any inconvenience you faced regarding the minibar and the issues you encountered during your massage. Please know that we take all feedback seriously and will address these concerns with the respective departments to ensure improved experiences for future guests. Thank you for bringing to our attention the current status of our resort amenities and the need for clearer communication. We always aim to provide accurate and up-to-date information to our guests, and we regret that this wasn't your experience. Your comments regarding the room condition are noted. The Caribbean climate can indeed pose challenges, but we are continuously looking for ways to improve guest comfort. Once again, thank you for your feedback. We hope you will consider giving us another opportunity to serve you in the future, ensuring an experience that meets and exceeds all of your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We absolutely loved our stay. We had a few maintenance issues early on that did get resolved. Entertainment team of Christian and Juan at the pool were amazing. Hostess Diana at Bordeaux restaurant took amazing care of us. The beach is spectacular. Bring water shoes and an underwater camera for some great memories.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management area Cozumel, Director General at Secrets Aura Cozumel
Responded 2 days ago
Dear Dandan4th, Thank you for sharing your wonderful experience at Secrets Aura Cozumel. We are truly delighted to know that you had a memorable stay with us! It is heartening to know that our entertainment team, especially Christian and Juan, added a touch of excitement and joy to your visit. I will certainly pass on your kind words to them as well as to Diana at Bordeaux restaurant. It's the dedication and service of our team that makes all the difference. We apologize for the initial maintenance hiccups, but we are pleased to read they were resolved promptly. Your feedback is essential in ensuring that we continuously improve our services. Thank you for highlighting the beauty of our beach and the fantastic memories that can be captured there. We hope to welcome you back soon for another memorable experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paid over $1000 additional for a beachfront room. Sounds great and pictures look amazing,,,in person, not so much. The regular beach loungers were so much better than the “extra” that I paid for. HORRIBLE! Food was bad! Flies all over the fruit and bread that was left uncovered at the buffets. Yogurt was not cold. Told me could only have white cheese on my omelette because no cheddar, yet when I ordered a burger, it came out with cheddar. Desserts were the worst ever. I actually lost weight at this “all-inclusive.” Rooms were old and dated. Had ants in our room. The light fixture over the toilet poured water when the above guest took a shower. Power went out several times. Needed a fun pool perhaps with a music or DJ…some kind of entertainment.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Management area Cozumel, Director General at Secrets Aura Cozumel
Responded 3 days ago
Dear Tracigdavis, Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret knowing that your experience did not meet your expectations, and we genuinely apologize for the various inconveniences you encountered. The comfort and satisfaction of our guests are our utmost priorities, and it is clear from your comments that we fell short in several areas. Your concerns regarding the room condition, food quality, and overall amenities are very troubling and will be addressed immediately with our management team. We take hygiene and safety concerns seriously, and what you described is not in line with our standards. While we cannot undo the disappointments you faced, please know that your feedback is invaluable to us. It offers an opportunity for us to critically review our facilities and services, and implement improvements where necessary. It would be our hope to regain your trust and welcome you back in the future, delivering the kind of experience you truly deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If I could give this resort 100 stars I would, food was great and service was even better. Best vacation we have ever been to, so many different food choices. Never have to go without a drink in your hand.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Management area Cozumel, Director General at Secrets Aura Cozumel
Responded 3 days ago
Dear Mrs. Crawford, Thank you so much for the glowing review! We are absolutely thrilled to hear that your honeymoon experience at our resort surpassed your expectations. It's heartwarming to know that both the food and service contributed to making your stay unforgettable. We always aim to offer a diverse range of dining options, and we are glad you enjoyed them. Keeping our guests refreshed and relaxed is of utmost importance to us, so it's fantastic to know your positive feedback on our drink services as well. Thank you once again for choosing our resort for such a special occasion in your life. We hope to have the pleasure of welcoming you back, perhaps for an anniversary celebration!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Cozumel area.
PRICE RANGE
$242 - $363 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aura cozumel grand hotel cozumel, wyndham cozumel, cozumel wyndham
FORMERLY KNOWN AS
Aura Cozumel Grand Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
266
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Claim Your ListingSECRETS AURA COZUMEL - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Mexico)
Frequently Asked Questions about Secrets Aura Cozumel
Which popular attractions are close to Secrets Aura Cozumel?
Nearby attractions include The Mayan Cacao Company (0.7 miles), Palancar Reef (3.7 miles), and Chankanaab Reef (2.9 miles).
What are some of the property amenities at Secrets Aura Cozumel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Secrets Aura Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Aura Cozumel?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
What are some restaurants close to Secrets Aura Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, The Money Bar Beach Club, and SkyReef Cozumel.
Are there opportunities to exercise at Secrets Aura Cozumel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Aura Cozumel have airport transportation?
Yes, Secrets Aura Cozumel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Aura Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Aura Cozumel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Secrets Aura Cozumel?
The staff speaks multiple languages, including English and Spanish.