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Hotelera Sur Carretera a Chankanaab km 7.5 Zona, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1608)
Dining (246)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Explorean Cozumel
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 56 hotels in Cozumel
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Gold level
The Explorean by Fiesta Americana combines relaxation and adventure with a majestic charm that makes your visit to Mexico's largest island truly unique and utterly unforgettable. The hotel offers the same high levels of quality and service that guests have come to expect from Fiesta Americana hotels, but with a whole new adventurous style and unique flair that are exclusive to the Explorean brand. This unique hotel offers a one-of-a-kind Daily Expedition & Adventure Program. Each day offers something new and exciting to do, with guided expeditions and treks in the ocean, on the beach, around the town, and deep into the tropical jungle, letting guests learn about and explore the island while cycling, snorkeling, horseback riding, kayaking, hiking and driving dune-buggies, and it's all included in the room rate.
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Room & Suite (203)203
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Banquet room
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Diving
Snorkeling
Aerobics
Bicycle tours
Entertainment staff
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Iron
Bath / shower
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, Spanish
1,503Reviews213Q+A100Room tips
Traveler rating
  • 1,204
  • 195
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Popular mentions
Linda H wrote a review Sep 2020
1 contribution
We highly recommend staying at this location! The activity staff (Renata,Vega,Edgar,Ruben and Samuel) are phenomenal! Their hospitality & coordination of the activities were superb! Can't wait to go back!
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Date of stay: September 2020
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Response from Walter Cordova, Director General at The Explorean Cozumel
Responded Oct 5, 2020
Thank you very much for taking the time to write about your experience with us. I'm sure will help the future travellers at the time to chose their destination and will choose us up to other options, Be sure all the staff mentioned will know about your comments, we try our best to make you feel more than happy and like in your own home. We hope to keep welcome you. Warm Regards.
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Tiffany H wrote a review Aug 2020
United States49 contributions16 helpful votes
+1
First off I will say that the property is exactly as you see in the pictures. It is beautiful and quiet. The rooms are very nice as well. My mom and I had a Double Casita. I had called ahead and asked for a non-connecting room because I am a light sleeper and I was informed that they are all located on the second floor. I was glad to see my request honored upon check in. Speaking of which, it took way too long IMHO. You're outside in the heat and have to talk to a few people to register, go over the activities, and get introduced to your "personal concierge". She was nice and all, but there was nothing special she did for us. This process needs to be shortened big time. We were also offered "insurance" for $20 for our whole stay for the two of us. He couldn't really explain what
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Date of stay: July 2020
2 Helpful votes
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Response from Walter Cordova, Director General at The Explorean Cozumel
Responded Aug 24, 2020
I want to offer you a big apology, for all the issues you had, it is not a common thing in our hotel, as you mentioned, we are recognized for being one of the best hotels that offer the best service. We hope to have a second chance to change your opinion about us and to show you why always people recommend us. Warm regards.
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lisamusic wrote a review Aug 2020
Spencerville, Ohio219 contributions57 helpful votes
I booked this hotel based upon the high ratings on tripadvisor. I'm not sure why it gets such high ratings. We were less than impressed with the food and service and won't return. We arrived around noon. Our room wasn't ready, which is a pet peeve of mine. If the hotel is operating at a 30% capacity, our room should be ready when we arrive, especially at the rate we are paying. We waited two hours for it. Room was fine, everything was good quality, beds were comfy and room was clean. There was a refridgerator stocked with sodas and beer. We only drink Coke. We always left a dollar for the guy who stocks it. On the one day we didn't leave a dollar, we got everything but Coke - passive aggressive maybe? We did not have hot water on the first or second day. When
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Date of stay: August 2020
4 Helpful votes
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Response from Walter Cordova, Director General at The Explorean Cozumel
Responded Aug 10, 2020
dear lisamusic, i want to offer you a big apology, for all the issues you had, it is not a common thing in our hotel, as you mentioned, we are recognized for being one of the best hotels that offer the best service. We hope to have a second chance to change your opinion about us and to show you why always people recommend us. Warm regards.
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Timmy M wrote a review Jul 2020
Spring Hill, Tennessee3 contributions
We just got back from Cozumel and stayed at the Explorean once again. This place absolutely gets better every single time. The service, the staff, the food, the drinks, the rooms, the amenities, the excursions are just a few of the many many perks. We got to see our favorite staff Roberto, Renata, Samuel, Alfonso, and Rueben!!! They ALWAYS greet us with a smile and a "Welcome home mi familia". And it truly is a home for us. They always go out their way to make sure we are well taken care of and have everything we need. Renata is an absolutely AMAZING host/tour guide. She is very enthusiastic and VERY knowledgeable about the island and the spots. We shall DEFINITELY be coming back very soon!!!!!
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Date of stay: July 2020
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Response from Walter Cordova, Director General at The Explorean Cozumel
Responded Aug 10, 2020
Dear Timmy, we all want to thank you for your loyalty! Having you and your family here it's always a pleasure! We are all looking forward to your next visit, remember if you need something don't doubt in write to us. Warm regards.
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Alita wrote a review Jul 2020
Nashville, Tennessee1 contribution
Just got back from a trip to The Explorean, as usual everything was amazing. The service there is always great, the activities with Renata were so much fun and we will 100% be back to see what she has planned for next time. Renata, Ruben and Roberto (and everyone else) we thank you for your hospitality and can’t wait to come back.
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Date of stay: July 2020
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Response from Walter Cordova, Director General at The Explorean Cozumel
Responded Jul 27, 2020
Dear LoClarke, thank you very much for your loyalty. we all love to keep welcome you, as you know this is one of the best ways to encourage our team to always give their best. See you soon family!
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PRICE RANGE
$227 - $468 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
56
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