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The Explorean Cozumel

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Traveler (1067)
Pool & Beach (186)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
The Explorean by Fiesta Americana combines relaxation and adventure with a majestic charm that makes your visit to Mexico's largest island truly unique and utterly unforgettable. The hotel offers the same high levels of quality and service that guests have come to expect from Fiesta Americana hotels, but with a whole new adventurous style and unique flair that are exclusive to the Explorean brand. This unique hotel offers a one-of-a-kind Daily Expedition & Adventure Program. Each day offers something new and exciting to do, with guided expeditions and treks in the ocean, on the beach, around the town, and deep into the tropical jungle, letting guests learn about and explore the island while cycling, snorkeling, horseback riding, kayaking, hiking and driving dune-buggies, and it's all included in the room rate.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free parking
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Breakfast Available
Concierge
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Green
Charming
HOTEL CLASS
Hotel links
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Hotel deals
1,018Reviews
1,227Photos
172Q+A
100Room tips
Traveler rating
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Popular mentions
Thank you to Juan, Roberto, Alfonzo, Nestor, Arturo, Carlos, Fermin, Lucio, Sylvia, Eliud, Chef Mario, Patrick, Deigo, Ruben, Victor and Jonathan for an amazing trip! You all went above and beyond to make our group feel special! The "6 pack" will never forget you! The staff
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We stayed at The Explorean for one week, the main reason for booking this particular hotel was the included excursions and being able to access the facilities at Fiesta Americana to provide more choice of facilities. As previously stated you can't choose the excursions you are
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Response from Cordova_Walter, Gerente at The Explorean Cozumel
Responded 4 days ago
Allow me to take this opportunity to express my gratitude for your review and recommendations which help all the TripAdvisor community. I am very glad to know that we have impressed you with our service, restaurants and selection of food. Comments like yours, with details on what made your stay so memorable are always welcome with great enthusiasm by every staff member, as it is our inspiration for success and new achievements. Thank you again for your wonderful review and recommendations, our entire team is looking forward to welcome you back, ready to make every effort to provide you with another pleasurable experience.
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Exploration tours are fantastically good - great value - and is the key for this hotel. Rooms are large, modern, clean but not as secluded as advertised. Restaurant and bar staff was very good. Above average. However area staff was not attentive like in other hotels at Cozumel
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Response from Cordova_Walter, Gerente at The Explorean Cozumel
Responded 4 days ago
Thank you very much for taking time and sharing your experience with us. At Explorean Cozumel we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction. Comments like yours have always been of great assistance in fulfilling this mission. We really appreciate your constructive criticism shared with us, it’s importance is priceless in an effort to provide comfort and relaxing moments to our guests. Thank you again for your valuable review, please feel free to contact us for any assistance in the future.
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We are a family with young children and the all inclusive allows us to spend some enjoyable family time without cooking and cleaning. We stayed at the Fiesta Americana last year and really liked it. This year we decided to try the Explorean to take advantage of the additional
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Response from Cordova_Walter, Gerente at The Explorean Cozumel
Responded 4 days ago
Thank you very much for this detailed and wonderful review . It’s a pleasure to know that this experience was a very positive one, highlighted by our great service and selection of food and of course the concept. I am sure that your feedback will serve as an encouragement to our team as we strive to continuously improve the quality of our services. For us is really important your feedback and is heart warming to realize that our dedication is in the right path, as our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services. Thank you again for all your kind comments. We are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arrangement.
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We absolutley loved this resort! The vacation was with our family mainly for our daughters "senior trip". Being a typical teenage girl she was hesitant that it was not going to be good and by the end she couldn't tell us enough how much she loved it and what an awesome time
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Review collected in partnership with RCI
Response from Cordova_Walter, Gerente at The Explorean Cozumel
Responded 4 days ago
Thank you for sharing such a wonderful review, it is rewarding and motivating at the same time to know that you have enjoyed every moment of your vacation with us. We do try to give the best care to every guest and our most special attention is for those who share their unique moments such as honeymoon with us. I’m glad to know that our efforts have reached it’s goal and you have enjoyed our service, restaurants, beach and pools. We are looking forward to welcoming you back in a not to distant future.
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Yellow throated warbler
Professional photo exclusively commissioned by TripAdvisorThe Explorean Cozumel
The Casita King Room at The Explorean Cozumel
Professional photo exclusively commissioned by TripAdvisorThe Explorean Cozumel
The Casita Double Room at The Explorean Cozumel
Una imagen de la habitación
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12345630
The wifi, it seems to me, gets a little sketchier (but still decent) the further you get from the lobby area. If you are concerned at all, ask for a room closer to the lobby, We had no problems with it, and on our last trip, were as far from the lobby area as you could possibly get.
1 vote
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No fridge but like the other commenter said they leave bottled water each day. There is a self serve bar by the pool that you have to pass on the way to/from your room that is stocked with soda, water, beer, etc. We took drinks back to the room if we wanted something besides water but we weren't in the room other than to sleep/shower. You also don't need to waste bottled water on brushing your teeth, we used the tap water and are perfectly fine.
1 vote
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Just catch a taxi at the ferry terminal (we caught one late at night). No big deal. $10 US including tip and everyone was happy.
0 votes
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No difference between all inclusive and unlimited all inclusive. There is only ONE type of inclusive offered at Explorean, and it includes all meals (either Explorean or Fiesta Americana), all bars, and the excursions offered (1x per day) offered at Explorean. You also get access to things like bikes, and snorkel gear. Casitas: may or may not offer an interconnecting room; "stand alone Casitas": no connecting room. ALL rooms are in one of 14 buildings. ALL buildings have 4 rooms: 2 upstairs, and 2 downstairs. As I say "standalone" means no room connects directly. Casita means a room may connect directly. It only matters if you WANT to have a connecting room (say you are bringing kids, and want two rooms which join one another). We've never had a need for "connecting" rooms, but have had both. It hasn't matter IN THE LEAST to our experience. Note that you have a choice or a room with two double beds, or one king bed. That's it. All rooms fit that category. Zero difference in price or amenities.
1 vote
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12345635
"WE were in block 'Marlin' which was very quiet"
"We were close to the pool and that made for shorter walk to the restaurants etc"
"They can accommodate adjoining two rooms with notice. There are only two floor. Specify tree tops or tree trunks."
"We had 4 rooms in different spots, both upstairs and down. We had no complaints about noise at all."
"ROH is perfect"
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12345620
PRICE RANGE
$301 - $558 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
56
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