The Explorean is not a stand alone hotel but rather a jungle extension to Fiesta Americana hotel on Cozumel’s western coast around 15 minutes by car from San Miguel town centre. It is like a boutique hotel without truly being one. Check if you like Fiesta Americana first and then make your choice. You are likely to use Fiesta Americana facilities more than those at the Explorean. Check also YouTube videos (not those made for advertising purposes). You are likely to use Fiesta Americana facilities more than those at the Explorean. The following is my personal view based on staying in hundreds of hotels around the world. For me even a 1 star hotel can get 5 points if it’s exceptional and exceeds expectations. LOCATION AND ARRIVAL 2 / 5 Hidden behind Fiesta Americana hotel the Explorean is in a manicured jungle. Access to sea is through Fiesta Americana. Additionally, there is a road to cross to access the sea. Arriving in the Explorean by car was somewhat odd. You enter the hotel through employee access. Also, there is no parking next to the hotel but you have to drive to the beach road and try to find a parking spot there. Arriving to the lobby, there was no one to help with the bags or welcoming you. It immediately felt like 3 star, mid-level hotel. After clearing the car and finding a parking spot some 400 metres (450 yards) away from the employee access it was time to do the check in ritual - which in here is indeed ‘ritualised’. You have 3 different people handling one part of the process plus the bell boy to take your luggage to your room. ROOM First impression 2 / 5 - later 3 / 5 Before taking your things / having them taken to your room I would recommend to check it before hand. I checked two rooms - both of which smelled of mould. The stench was stronger on the ground floor room but the same smell was also in the upstairs room. They possibly do not use the air conditioning while the rooms are unoccupied resulting in rotting rooms in the Mexican humidity. The stench gets milder after having the aircon at maximum for several hours. We were offered ozone generator - a health hazardous device (please check the Internet for more - one cannot stay in a room with ozone generator turned on). All rooms are facing the forest / jungle - some with more privacy than others. From room to beach it is some 3 minutes walk either through Fiesta Americana or the employee access road. CONCEPT 2 / 5 In the Explorean concept there are no TVs in the rooms. Gladly they had at least a mini fridge. In this day and age and at this level property TV in my view should be a must. However one can live without it as long as there is working internet. The Explorean concept is centred around ‘activities’. The kayaks and paddle boards are included in the price of the Explorean but not to the price of Fiesta Americana. Also, there are other activities like snorkelling trip el Cielo, Jeep safari and kayaking. El Cielo was I my opinion not worth it. There is more to see in the sea in front of Fiesta Americana than at el Cielo. Tipping policy was explained when checking in. There would an envelope where one can leave the tip at the end of the stay. However, I did not trust this money going to the right hands hence tipped on the go. The concept feels nicer than carrying always a bunch of money with you where ever you went (as an European I feel that the American way of tipping has gone way over the top in México) but I really did not trust this system. RESTAURANTS For the Explorean restaurant 2 / 5, for restaurants at Fiesta Americana 4 / 5. There is one restaurant at the Explorean serving all meals during the day. The service is super slow. You will have many more options at the Fiesta Americana. The Mexican restaurant at Fiesta Americana was the best. PUBLIC AREAS For the Explorean 3 / 5, for Fiesta Americana 4 / 5. The Explorean area seems bit scruffy with uncleared staircases (lots of leafs and other rubble). There is no beach at The Explorean / Fiesta Americana and it is difficult to get to sea due to coral. There are large schools of fish under the pier plus many sea fans very close to the shore on the right hand of the pier when facing the sea. To the left there is nothing. In fact the sea life was better here than in more famous sites around Cozumel. ACTIVITIES 3 / 5 I can only comment on the el Cielo trip as the others were not that interesting and as we were with a car we could drive around the island on your own as well without having to stick to any schedules or fixed places. The trip took four hours. Boat trip to the first place took around 40 minutes. Not much to see apart some corals and a few fishes. The second stop was next to seagrass bottom where there were a few starfishes. All is all, this was one of the least impressive sites for snorkelling in world where I have been. Last 40 minutes before returning was spent swimming on shallow sand-bed sea. SUMMARY I was hovering between 3 and 2 but ended up with 2 on my scale. The Explorean is a mid-range hotel that has a few issues including mouldy rooms and very slow service at the restaurant. I would not stay that it is a boutique hotel but an extension to Fiesta Americana that has sea views. You are anyhow likely to spend more of your time at Fiesta Americana hence you could check first if you like it and then decide if is worth paying extra for the “jungle” location. There is much more trafficked road behind the Explorean than the beach road in front of Fiesta Americana and you can hear the cars passing from some of the rooms at the Explorean. …
The Explorean hotel plans daily activities for all guests to enjoy and have fun. Activities include bike rides, kayaking, visit to local beaches, snorkeling, etc. The activities and the guides are amazing! They make your experience fun and unique. Kudos to Ruben, Luis, and Renata. Amazing activity guides!!!
Great service. Everyone working at the hotel (the restaurant staff, cleaning staff etc) is kind and professional (special shout-out to Alfonso, excellent waiter and the to the bartender). The activities offered by the Explorean are well planned and executed, particularly the kayak and paddle with Adrian and Marcelo. If you stay here don’t miss on visiting the “Cielito” it definitely honored its name, you will feel in heaven. Thank you to Vanessa for being attentive on arranging my schedule and all activities. Despite COVID, I felt safe everywhere because The Explorean staff was taking the safety measurement in the best way possible.
If there’s one thing I’m bad at, it’s planning things. And this resort does it for you ! Each day there’s an activity that is fun and easy. I wish they were a little longer/more challenging , but they are all so good. The tour guides are the best. Special thanks to Edgar who tried very hard to make each few hours with him special. He Even found my friend’s Apple Watch when she lost it in the cenote! All the guides were great. Ruben and Luis and Renata were all very friendly and knowledgeable. Roberto at the bar is such a nice person who kept us in drinks and laughs. I’ll be back but next time I’ll explore the island a little more. They just kept us busy I didn’t get a chance. 10/10 should book !
Stayed here as a couple in September and had a great stay. The rooms are clean and quaint and they drop a breakfast basket with coffee every morning. There aren’t ocean views but is quiet and relaxing. You get breakfast included beachside at Fiesta Americana, but we thought the breakfast at Explorean was much better. Both the Mexican and Italian restaurant at the Fiesta are very nice and the beach / lagoon area across the road are awesome for snorkeling and swimming. We did not do the excursions that they offer but heard great things. The service is kind and we will be back.