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The Explorean Cozumel

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Carretera a Chankanaab km 7.5 Zona Hotelera, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1900)
Dining (276)
Room & Suite (231)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 01/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Explorean Cozumel
Updated 01/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 62 hotels in Cozumel
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
GreenLeaders Gold level
The Explorean by Fiesta Americana combines relaxation and adventure with a majestic charm that makes your visit to Mexico's largest island truly unique and utterly unforgettable. The hotel offers the same high levels of quality and service that guests have come to expect from Fiesta Americana hotels, but with a whole new adventurous style and unique flair that are exclusive to the Explorean brand. This unique hotel offers a one-of-a-kind Daily Expedition & Adventure Program. Each day offers something new and exciting to do, with guided expeditions and treks in the ocean, on the beach, around the town, and deep into the tropical jungle, letting guests learn about and explore the island while cycling, snorkeling, horseback riding, kayaking, hiking and driving dune-buggies, and it's all included in the room rate.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Business Center with Internet Access
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Diving
Snorkeling
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Bath / shower
Hair dryer
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Green
Languages Spoken
English, Spanish

Location

Full view
Contact
Carretera a Chankanaab km 7.5 Zona Hotelera, Cozumel 77600 Mexico
Name/address in local language
Getting there
Mariscal Sucre Airport14 miSee all flights
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1692Reviews225Q+A100Room tips
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Popular mentions
Andrea G wrote a review Nov 2021
1 contribution
Just wrapping up our second visit at the Cozumel Explorean and several things have changed since our first pre-COVID visit in 2019. We traveled both times with extended family with ages ranging from 19-81. The biggest disappointment was the beach closure—this was never relayed to us until our concierge called the day before we left. We were told it is due to a permit issue with the local government and should be resolved in early 2022. But this completely changed the vibe of the whole trip. Several people said the beach day with boat would make up for it, but our boat/beach tour was canceled the night before we were scheduled. It’s difficult to spend all the money on a beach vacation with no beach. That being said, we love FAVC and always look forward to our visits with the staff. So, the pros and cons: PROS: 1) Incredible staff and service on the property. This is easily the best thing about FA properties. They pamper you throughout your entire stay and take time to get to know you. 2) Best of both worlds-staying at the Explorean gives you full access to everything at the adjoining FA, but exclusive access to the Explorean restaurant and tours, which are included (one per day) in the daily schedule. 3) Jungle-like vibe and nice private casitas (4 per building) with only 14 buildings make it a more intimate setting. 4) Quiet and peaceful. You can go to the main FA pool for more activity or stay more excluded at the Explorean pool. 5) Cozumel is beautiful, easy to travel and has awesome people. CONS: 1) Obviously, no open beach at a beach resort is problematic. The property has not discounted anything for this, which is unacceptable. As a member, you try to optimize your available points—this was a huge letdown. The rate should have been incentivized. 2) Buffet service is in the main hotel and squeezed in with the other restaurants and services. Expecting the beautiful buffet location on the beach, being relegated to a hallway is not nearly as enjoyable. No view at all. 3) Food is plentiful and service is excellent, but choices are lacking. FA has tried to make every dish a visual delight, but there is nowhere to get a great taco or burrito when you don’t want the fancy meal. The cevicheria was on the beach, so that isn’t even an option. And the pizza brick oven is no more, which was a family favorite. 4) No doesn’t mean no when you don’t want to sit through the member update. We had an update on an earlier trip this year and didn’t want to go through another with our family in attendance. We were pushed into it and then everyone was frustrated when we didn’t upgrade—exactly like we said was going to happen. Too much pressure is put on the employees to get these every single time, even when you explicitly state you aren’t going to sit through it on this visit. Not fun to end on this note. Again, we love FA and this property, but will wait until the beach is open— or pay a more reasonable fee with prior knowledge. We will visit again just to see the staff and enjoy the excellent service once things are more normal. The property is in need of some slight upgrades, particularly the Explorean pool, but that’s not surprising given the pandemic. Shout-out to the excellent staff, including: Roberto, Rubi, and Alfonso at Explorean (LOVE) Samuel, Aaron, Miguel, Gabriel, and entire Rosato staff (Italian restaurant is fantastic!) at FA Entire tour guide staff- always delightful and helpful. Carlos went above and beyond for our family time. My 81-year-old mother loves Cozumel and we were thrilled to get another vacation there with her. We hope to enjoy this with her for several more years. Thanks to FA for all the love that was shown to her. We will be back.
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Date of stay: November 2021Trip type: Traveled with family
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Response from Walter Cordova, Director General at The Explorean Cozumel
Responded 4 days ago
Dear Andrea, thank you very much for taking your time to write about your recent experience with us, your comments are really important for us. We hope to have the opportunity to welcome you again in the near future and change your opinion about us. Warm regards.
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KKTravelForFun wrote a review Nov 2021
Beverly, Massachusetts26 contributions14 helpful votes
After reading all the wonderful reviews I was very happy for my trip to the Explorian. I have stated at the Riu Palace and several Dream resorts throughout Mexico. What sold me to try to Explorian was the great food and of course the excursions. The hotel did not live up to their promises and I found it to be a mid range hotel, so would not recommend. Pros: Great food and some wonderful staff. I liked the concept of staying in the back of the other hotel in the quiet more upscale area. Snorkeling was great right off the beach. My room was very well kept. Cons: They made me go to a crazy sales pitch and wanted to buy into their time share. Refused to take no for an answer. If we wanted to snorkel as an excursion then we had to listen to this silly sales pitch. Mildew and mold in the rooms. In fact nothing dried ever and my clothes smelled for a couple of washes when I got home. Hot tub was never working and the pool was dirty with debris and murkey. No thanks. Oh the excursions they promised. They let us paddle board and go to a chocolate making demonstration. I want to bike, go on the buggies, snorkel. Nope not offered that week. I think if they pulled through on the excursions I would of been much happier. Communication is not good due to the language barrier for most Americans. At times the staff seemed to he annoyed to help guests. Overall I do not recommend andxwon to er if all those great reviews are invested in the time share. We love Mexico and will be back. Probably not the Explorian.
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Date of stay: April 2021Trip type: Traveled with family
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Response from Walter Cordova, Director General at The Explorean Cozumel
Responded 1 week ago
Dear KK, thank you very much for taking your time to write about your recent experience with us, your comments are really important for us. We hope to have the opportunity to welcome you again in the near future and change your opinion about us. War regards.
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AnnaObs wrote a review Nov 2021
Pocatello, Idaho3 contributions2 helpful votes
I have stayed at a variety of Fiesta Americana locations over the years, but this was my first time at one of their Explorean properties. It was absolutely perfect. Our room was clean and very comfortable, and we enjoyed the morning delivery basket so that we could have a relaxing mini breakfast of juice, coffee, and banana bread on our balcony each morning. I loved the balance of quiet peacefulness and daily activities. There was plenty of space to relax quietly by the pool, or I could cross over to the Fiesta Americana side if I wanted a more interactive pool experience (trivia, dancing lessons, bingo, etc.). The daily Explorean activities were fantastic and led by wonderful professionals — extra shout-out to Carlos and Ruben for their hard work! We went snorkeling from the beach and from a boat, kayaked, rode bikes and buggies, tasted chocolate and tequila, etc. The food was excellent, as was the service. I cannot recommend Explorean highly enough!
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Date of stay: November 2021Trip type: Traveled as a couple
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Response from Walter Cordova, Director General at The Explorean Cozumel
Responded 1 week ago
Dear Anna, your review it's super important for us, thank you very much for taking your time to write about it, this will help the future travellers at the moment to chose their next destination. We are looking forward to your next visit. Warm regards.
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Kevin M wrote a review Nov 2021
3 contributions
We just stayed at the Explorean Cozumel for ten days. It’s all inclusive aside from tips (expect to leave approx $300 to $600) . The beds super comfy. Very quiet in the rooms. No TVs but that’s okay! They fill the days with many included activities and cannot do enough to make you happy. We chose the pool/snorkeling/biking/tequila tour/sea kayaking and private beach with trinket shopping. (and chose to pay for the Aquatic submarine and saw a huge loggerhead turtle and a 1943 shipwreck. ) A shout out to our incredible concierge Darwin our am/pm coffee bar girl, our tour guides Hector Julio Carlos Rueben and Henry. You get a basket delivered to your door each morning with coffee juice and muffin. Nice touch. There were five available options for breakfast lunch and dinner. There is never a shortage of food. Poolside, Asian (our favorite) Mexican, the Grill and Italian. The jungle surrounds the property and the Carribean is 20 yards in front of the pool. Whereas I think they have extremely talented kitchen staff, we are spoiled in America by better quality produce and meats. Also it looks s all inclusive. A ribeye here is no where near an select American ribeye . We travel often and try not to hit the same place twice but we will definitely be back here!
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Date of stay: November 2021Trip type: Traveled as a couple
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Response from Walter Cordova, Director General at The Explorean Cozumel
Responded 1 week ago
Dear Kevin, thank you very much for your kind comments, we are so happy that you already have decided to come back, we are more than happy to read it and we are also looking forward to welcome you again. Warm regards.
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iscreamguy wrote a review Oct 2021
midwest54 contributions40 helpful votes
+1
This was our 4th year going to The Explorean. We love the small, friendly, family like environment of this hidden gem. The moment you arrive the front lobby begins the welcoming process, cold towels, welcome drinks, and the stress of every day begins to wash away. The room is spacious and quiet. The bar is fully stocked with name brands. The restaurant is a special place for us as Alfonso and Ruby are always ready to take great care of us. Alfonso is a master at creating a special dinner or dessert. Fiesta Americana is in front of the smaller Explorean. Staying at Explorean grants you full access to Fiesta Americana. The staff there is also fantastic. Special thanks to Lucio, Eduardo, and Hermanio. The buffet, Italian, Mexican, Asian, Coffee Corner, Sushi Bar and snacks around the pool, give you ample choices for each meal. Special thanks to Wendy, Saul, and Belau, you guys made it very enjoyable from beginning to end. We'll be back!!
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: Be aware that traveling in Oct is the rainy season. Never a total rain out day, but often a...
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Response from Walter Cordova, General Manager at The Explorean Cozumel
Responded 4 weeks ago
We are so happy to keep welcome you and we all want to thank you too for your loyalty, be sure all of our staff already know about this kind revieew. This is your home away from home, we are looking forward to your 5th visit. Warm regards.
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PRICE RANGE
$227 - $468 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
56
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Frequently Asked Questions about The Explorean Cozumel
What are some of the property amenities at The Explorean Cozumel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Explorean Cozumel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Explorean Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to The Explorean Cozumel?
Conveniently located restaurants include El Antojo Manabita, Cafetería Fior Di Latte, and San Pietro Pizza Pub.
Are there opportunities to exercise at The Explorean Cozumel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at The Explorean Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Explorean Cozumel offer any business services?
Yes, guests have access to a business center and a banquet room during their stay.
Which languages are spoken by the staff at The Explorean Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Explorean Cozumel?
Many travelers enjoy visiting Sombreros López (6.8 miles), Arco de la Reina (6.9 miles), and Molinos El Censo (6.6 miles).
Is The Explorean Cozumel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.