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Hotelera Sur Carretera a Chankanaab km 7.5 Zona, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1607)
Dining (247)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Explorean Cozumel
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 57 hotels in Cozumel
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Gold level
The Explorean by Fiesta Americana combines relaxation and adventure with a majestic charm that makes your visit to Mexico's largest island truly unique and utterly unforgettable. The hotel offers the same high levels of quality and service that guests have come to expect from Fiesta Americana hotels, but with a whole new adventurous style and unique flair that are exclusive to the Explorean brand. This unique hotel offers a one-of-a-kind Daily Expedition & Adventure Program. Each day offers something new and exciting to do, with guided expeditions and treks in the ocean, on the beach, around the town, and deep into the tropical jungle, letting guests learn about and explore the island while cycling, snorkeling, horseback riding, kayaking, hiking and driving dune-buggies, and it's all included in the room rate.
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Room & Suite (203)203
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Banquet room
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Diving
Snorkeling
Aerobics
Bicycle tours
Entertainment staff
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Iron
Bath / shower
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, Spanish
1,505Reviews213Q+A100Room tips
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Popular mentions
rantati7 wrote a review Yesterday
Helsinki, Finland2,179 contributions669 helpful votes
+1
The Explorean is not a stand alone hotel but rather a jungle extension to Fiesta Americana hotel on Cozumel’s western coast around 15 minutes by car from San Miguel town centre. It is like a boutique hotel without truly being one. Check if you like Fiesta Americana first and then make your choice. You are likely to use Fiesta Americana facilities more than those at the Explorean. Check also YouTube videos (not those made for advertising purposes). You are likely to use Fiesta Americana facilities more than those at the Explorean. The following is my personal view based on staying in hundreds of hotels around the world. For me even a 1 star hotel can get 5 points if it’s exceptional and exceeds expectations. LOCATION AND ARRIVAL 2 / 5 Hidden behind Fiesta Americana hotel the Explorean is in a manicured jungle. Access to sea is through Fiesta Americana. Additionally, there is a road to cross to access the sea. Arriving in the Explorean by car was somewhat odd. You enter the hotel through employee access. Also, there is no parking next to the hotel but you have to drive to the beach road and try to find a parking spot there. Arriving to the lobby, there was no one to help with the bags or welcoming you. It immediately felt like 3 star, mid-level hotel. After clearing the car and finding a parking spot some 400 metres (450 yards) away from the employee access it was time to do the check in ritual - which in here is indeed ‘ritualised’. You have 3 different people handling one part of the process plus the bell boy to take your luggage to your room. ROOM First impression 2 / 5 - later 3 / 5 Before taking your things / having them taken to your room I would recommend to check it before hand. I checked two rooms - both of which smelled of mould. The stench was stronger on the ground floor room but the same smell was also in the upstairs room. They possibly do not use the air conditioning while the rooms are unoccupied resulting in rotting rooms in the Mexican humidity. The stench gets milder after having the aircon at maximum for several hours. We were offered ozone generator - a health hazardous device (please check the Internet for more - one cannot stay in a room with ozone generator turned on). All rooms are facing the forest / jungle - some with more privacy than others. From room to beach it is some 3 minutes walk either through Fiesta Americana or the employee access road. CONCEPT 2 / 5 In the Explorean concept there are no TVs in the rooms. Gladly they had at least a mini fridge. In this day and age and at this level property TV in my view should be a must. However one can live without it as long as there is working internet. The Explorean concept is centred around ‘activities’. The kayaks and paddle boards are included in the price of the Explorean but not to the price of Fiesta Americana. Also, there are other activities like snorkelling trip el Cielo, Jeep safari and kayaking. El Cielo was I my opinion not worth it. There is more to see in the sea in front of Fiesta Americana than at el Cielo. Tipping policy was explained when checking in. There would an envelope where one can leave the tip at the end of the stay. However, I did not trust this money going to the right hands hence tipped on the go. The concept feels nicer than carrying always a bunch of money with you where ever you went (as an European I feel that the American way of tipping has gone way over the top in México) but I really did not trust this system. RESTAURANTS For the Explorean restaurant 2 / 5, for restaurants at Fiesta Americana 4 / 5. There is one restaurant at the Explorean serving all meals during the day. The service is super slow. You will have many more options at the Fiesta Americana. The Mexican restaurant at Fiesta Americana was the best. PUBLIC AREAS For the Explorean 3 / 5, for Fiesta Americana 4 / 5. The Explorean area seems bit scruffy with uncleared staircases (lots of leafs and other rubble). There is no beach at The Explorean / Fiesta Americana and it is difficult to get to sea due to coral. There are large schools of fish under the pier plus many sea fans very close to the shore on the right hand of the pier when facing the sea. To the left there is nothing. In fact the sea life was better here than in more famous sites around Cozumel. ACTIVITIES 3 / 5 I can only comment on the el Cielo trip as the others were not that interesting and as we were with a car we could drive around the island on your own as well without having to stick to any schedules or fixed places. The trip took four hours. Boat trip to the first place took around 40 minutes. Not much to see apart some corals and a few fishes. The second stop was next to seagrass bottom where there were a few starfishes. All is all, this was one of the least impressive sites for snorkelling in world where I have been. Last 40 minutes before returning was spent swimming on shallow sand-bed sea. SUMMARY I was hovering between 3 and 2 but ended up with 2 on my scale. The Explorean is a mid-range hotel that has a few issues including mouldy rooms and very slow service at the restaurant. I would not stay that it is a boutique hotel but an extension to Fiesta Americana that has sea views. You are anyhow likely to spend more of your time at Fiesta Americana hence you could check first if you like it and then decide if is worth paying extra for the “jungle” location. There is much more trafficked road behind the Explorean than the beach road in front of Fiesta Americana and you can hear the cars passing from some of the rooms at the Explorean.
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Date of stay: November 2020Trip type: Traveled with friends
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Maria E wrote a review Dec 1
Brownsville, Texas1 contribution
The Explorean hotel plans daily activities for all guests to enjoy and have fun. Activities include bike rides, kayaking, visit to local beaches, snorkeling, etc. The activities and the guides are amazing! They make your experience fun and unique. Kudos to Ruben, Luis, and Renata. Amazing activity guides!!!
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Date of stay: November 2020
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Atala R wrote a review Nov 2020
Mexico City, Mexico6 contributions1 helpful vote
+1
Great service. Everyone working at the hotel (the restaurant staff, cleaning staff etc) is kind and professional (special shout-out to Alfonso, excellent waiter and the to the bartender). The activities offered by the Explorean are well planned and executed, particularly the kayak and paddle with Adrian and Marcelo. If you stay here don’t miss on visiting the “Cielito” it definitely honored its name, you will feel in heaven. Thank you to Vanessa for being attentive on arranging my schedule and all activities. Despite COVID, I felt safe everywhere because The Explorean staff was taking the safety measurement in the best way possible.
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Date of stay: December 2020Trip type: Traveled on business
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Response from Walter Cordova, Director General at The Explorean Cozumel
Responded 2 days ago
213atalar, thank you very much for your comments and for giving us the opportunity to welcome you. We do our best to always offer you the best vacations no matter the situation, we will love to welcome you for the 5th time. Warm regards.
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Dana R wrote a review Nov 2020
1 contribution
If there’s one thing I’m bad at, it’s planning things. And this resort does it for you ! Each day there’s an activity that is fun and easy. I wish they were a little longer/more challenging , but they are all so good. The tour guides are the best. Special thanks to Edgar who tried very hard to make each few hours with him special. He Even found my friend’s Apple Watch when she lost it in the cenote! All the guides were great. Ruben and Luis and Renata were all very friendly and knowledgeable. Roberto at the bar is such a nice person who kept us in drinks and laughs. I’ll be back but next time I’ll explore the island a little more. They just kept us busy I didn’t get a chance. 10/10 should book !
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Date of stay: November 2020Trip type: Traveled with friends
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Response from Walter Cordova, Director General at The Explorean Cozumel
Responded 2 days ago
DanarM4935FK, thank you very much for your comments and for giving us the opportunity to welcome you. We always do our best to offer you the best vacations no matter the situation, we will love to welcome you for a 2nd time. Warm regards.
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Harold B wrote a review Nov 2020
San Francisco, CA25 contributions6 helpful votes
Stayed here as a couple in September and had a great stay. The rooms are clean and quaint and they drop a breakfast basket with coffee every morning. There aren’t ocean views but is quiet and relaxing. You get breakfast included beachside at Fiesta Americana, but we thought the breakfast at Explorean was much better. Both the Mexican and Italian restaurant at the Fiesta are very nice and the beach / lagoon area across the road are awesome for snorkeling and swimming. We did not do the excursions that they offer but heard great things. The service is kind and we will be back.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Walter Cordova, Director General at The Explorean Cozumel
Responded 2 days ago
nomadicspirit22, thank you very much for taking the time to write about your experience. It's very important for us. We hope to keep welcome you many more times. Regards.
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PRICE RANGE
$227 - $468 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
56
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Frequently Asked Questions about The Explorean Cozumel
Which popular attractions are close to The Explorean Cozumel?
Nearby attractions include Cozumel Bar Hop (3.6 miles), The Amazing Cozumel Race (4.5 miles), and Sergio's Silver from Taxco (4.7 miles).
What are some of the property amenities at The Explorean Cozumel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Explorean Cozumel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Explorean Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to The Explorean Cozumel?
Conveniently located restaurants include Half Senor Frogs, Bubba Gump Shrimp Co., and CRAZY KING Burrito.
Are there opportunities to exercise at The Explorean Cozumel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Explorean Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Explorean Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Explorean Cozumel?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (4.2 miles).
Is The Explorean Cozumel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.