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Royal Club at Occidental Grand Cozumel

Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
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Royal Club at Occidental Grand Cozumel
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288 Reviews from our TripAdvisor Community

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There are newer reviews for Royal Club at Occidental Grand Cozumel
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Showing 267: English reviews
Oakland, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 31, 2015

We stayed at the Occidental Grand last thanksgiving for a diving trip and had a wonderful time. We couldn't have been happier with the choice! We booked through RCI, which automatically put us in the Royal Club and we were so glad! We were able to eat breakfast upstairs in the Royal Club lounge which had excellent service! We also... More 

Helpful?
1 Thank Rebecca D
Oklahoma City, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 27, 2015

It truly was a royal experience, both in luxury and amenities. I have been to cozumel/cancun 10+ times in my life time, and this place with out question has raised my expectations of what a beachside hotel should be like. Amazing staff, amazing views. I WILL BE BACK!

Helpful?
1 Thank Tyler S
Oklahoma
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

I've been staying at the OGC for the past 15 years and I won't stay any other place in Cozumel. They have a excellent beach. Excellent food. Excellent service. I own a travel agency and have booked many many clients there. My reputation at a travel agent is respected and I would never book any client at a place I... More 

Helpful?
5 Thank SunnySkyTravel
Manton, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 15, 2015 via mobile

In general the service was poor. At the buffet restaurant, the food was warm at best. At the Sonora Steakhouse neither my husband or I got our complete meal. At Los Olivos the service was so slow that we never had a chance to order dessert and left. La Carreta was the only restaurant where food and service was good.... More 

Helpful?
3 Thank persiaskye
Montreal
Level Contributor
126 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed December 9, 2015

We have stayed at other Occidental Royal Club and the one in Cozumel is a rip-off. The food is very average, the private pool is actually a cold jacuzzi, no pool side bar service, no towels at the pool...no private sections on the beach. The only attention you get is from staff who constantly harass you to attend a time... More 

Helpful?
3 Thank denisYUL
Manton, Michigan
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 stars Reviewed December 2, 2015

First off, I'd like to say. I have never given a hotel or resort a terrible rating until now. My wife and I went there for our honeymoon from 11/23/2015 - 11/29/2015. I have stayed at several other all inclusive resorts in the Caribbean and Mexico. I had heard good things about Occidental resorts prior to our booking. The Occidental... More 

Helpful?
6 Thank jsems00
Petawawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 5, 2015

Occidental Grand Cozumel and in particular the Royal Club section is nothing short of amazing. From the concierge staff in the office to the staff at La Caretta Restaurant as well as room cleaners and maintenance staff, everyone is super friendly, hardworking and dedicated. Pools are clean and wildlife runs freely through the resort giving it a true tropical feel.... More 

Helpful?
2 Thank Barry M
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 27, 2015

My family and I stayed with the Royal Club from Oct 14 to 20, 2015. Food - buffet reuses food and no matter what time of day you go (even first thing) the fries, potatoes, etc are cold - the room service food is actually quite bad. Their menus are very simply and poor put together. For example the quesadilla... More 

Helpful?
Thank Forflex
Ivan C, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Forflex, On behalf our hotel management, may we take this opportunity to reassure you that we always strive to maintain the very highest standards of quality and service, as a matter of fact, we would like to extend our apologies for any inconvenience you have experienced while in our care. Please rest assured that we have looked into all... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed October 18, 2015

First the trip to the hotel if you fly to cancun airport is difficult. Cab from airport to ferry is 45 mins. Ferry to Cozumel 30 mins then another 20 mins in taxi again. Taxi is cheap so no hassle just time consuming. After reading reviews we upgraded to the Royal club. All I can say is do it. Wonderful... More 

Helpful?
Thank sheila J
Ivan C, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hi sheila J, Thanks for your review. We are delighted to know that your enjoyed your Honey Moon at Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm Regards! Ivan C, Guest Experience Manage Occidental Grand Cozumel More 

Moore, Oklahoma
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 11, 2015

We couldn't have asked for better service! Carolina was the absolute BEST as was the rest of the staff. Our room was beautiful and very comfortable, the water was hot, the whirlpool bath was awesome after a day spent in the pool(s) and on and on and on. I can't say enough good things about this place! We spent 5... More 

Helpful?
Thank fvalente99
Ivan C, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hi fvalente99, Thank you for your amazing review, We are happy to have the opportunity to make you trip to Cozumel a wonderful experience , also Carolina is glad to know about your lovely review. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm Regards! Ivan C, Guest Experience... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting

Additional Information about Royal Club at Occidental Grand Cozumel

Address: Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $105 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Club at Occidental Grand Cozumel 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel
Hotel Style:
#10 Luxury Hotel in Cozumel
#11 Spa Hotel in Cozumel
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