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Royal Level at Occidental Cozumel

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Royal Level at Occidental Cozumel
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315 Reviews from our TripAdvisor Community

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Showing 291: English reviews
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Barrie, Canada
Reviewed 1 week ago

We stayed at this property about 10 years ago and it was fantastic. For a much needed break, we booked again this year for 10 days through WestJet Vacations. Our original booking was for a "grand concierge" room (mistakenly thinking it was Royal Club). The room was fine but not at the same Royal level standards. After a day we...

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Helpful?
Thank execjim
Reviewed 2 weeks ago via mobile

Loved this smaller and quieter resort ! So relaxing. Just what my husband and I needed. Beautiful resort and beach. And the guys at the club excursion desk were so friendly and kind. Not pushy. We especially loved Carlos! He is the nicest guy! Also loved Brigido and Oscar. Definitely not a party resort. Many people we talked to have...

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1Thank Fjoecvjk
Elgin, Illinois
Reviewed 2 weeks ago

As an Occidental Vacation Club member you have certain expectations of the Royal Club and the Occidental Grand Cozumel, while nice in many ways did not meet them. The rooms were spacious, clean and very well attended. The private restaurant, Caretta is nice and the service is very good, but it always seemed somewhat understaffed and could use at least...

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Thank HK10N701
West Salem, Wisconsin
Reviewed 4 weeks ago via mobile

We have stayed at the Occidental Cozumel in their Royal Club, for five or six years. The rooms are very nice, the beach is beautiful, the grounds are well maintained and the food is fairly good, although somewhat uneven. The Barcelo people have recently taken over this hotel and have made some improvements. The adults only pool, improvements to the...

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1Thank MGT1947
Reviewed 4 weeks ago

This was our first time at this resort and it was (for the most part) a very good experience. I splurged for the Royal upgrade and as mentioned by others Ariadna, Margarita and Lourdes are extremely accommodating. The resort has gorgeous grounds and it is a treat to just walk around the place. The rooms are very nice with the...

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1Thank Curtis L
Mundelein, Illinois
Reviewed 4 weeks ago

My husband and I have been visiting this wonderful resort and island for many, many years! Barceló has purchased the resort and have been making some really nice improvements to the club! They have definitely moved the mark to 5 stars IMHO! Rooms have been upgraded, quieter cooling systems, first year we didn't use the ceiling fan as the unit...

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Thank Deb908
Chestertown, Maryland
Reviewed 4 weeks ago

Very Jungle-like resort. Huge & difficult to navigate. But once you get the lay of the land, it is o.k. But it takes a bit getting there. People are friendly. Internet is iffy most of the time. Food is taste-less.

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Thank 081250lynda
Green Bay, Wisconsin
Reviewed January 17, 2017

The room was nice besides the water not draining in the shower and some of the fixtures falling off the wall. Most of these issues were resolved during the course of our stay. There is really no way to upgrade to better food or better booze choices, your stuck with what they got. Food was ok. Service was ok. We've...

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Thank Will920
new york
Reviewed January 17, 2017

I enjoyed my stay in the Royal Club and have noticed some of the subtle changes made by the Barceló group. I've been coming here for several years now and I find it to be one of the best values on the island, especially for adults. Food is still a work in progress and that is another reason to stay...

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Thank procooker
Reviewed January 14, 2017

We had a dream vacation in this resort. Everything was clean, great friendly service and good weather. The people that was in charge of the entertainment and games, was very professional and kind. Thanks Sonya!! you were great!! Definitely, we will recommend this resort for a great vacation.

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Thank Alberto M
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Babysitting

Additional Information about Royal Level at Occidental Cozumel

Address: Carretera Costera Sur Km 16.6, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $186 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Level at Occidental Cozumel 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel
Hotel Style:
#10 Luxury Hotel in Cozumel
#13 Spa Hotel in Cozumel
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Questions & Answers

Here's what travelers have asked, with answers from Royal Level at Occidental Cozumel staff and other travelers.
11 questions
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Questions? Get answers from Royal Level at Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose Royal Level - best service, nicest rooms.”
 of 5 bubbles execjim, 1 week ago | Read review
“1 Bedroom Units are very spacious and perfect for couples with children.”
 of 5 bubbles HK10N701, 2 weeks ago | Read review
“first floor rooms are better for those who have trouble doing stairs.”
 of 5 bubbles Deb908, 4 weeks ago | Read review
“Room moldy smelling. Bed very hard. Right next to the very large hot tub/jacuzzi internet service is almost non existent.”
 of 5 bubbles 081250lynda, 4 weeks ago | Read review
“Most all the rooms were the same”
 of 5 bubbles Will920, Jan 17, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question