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Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6 Palancar | Cozumel, Cozumel 77600 Mexico
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Traveler (468)
Pool & Beach (146)
Dining (58)


#17 of 57 hotels in Cozumel
Travelers' Choice

See why so many travelers make Royal Level at Occidental Cozumel their hotel of choice when visiting Cozumel. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travelers like you.

Royal Club At Occidental Grand Cozumel Hotel is a romantic hotel offering a flat screen TV, a minibar, and a refrigerator in the rooms, and it is easy to stay connected during your stay as wifi is offered to guests.

The hotel features a concierge, room service, and shops. Plus, guests can enjoy a pool and free breakfast, which have made this a popular choice among travelers visiting Cozumel. For guests with a vehicle, free parking is available.

During your visit, be sure to check out one of Cozumel's popular shrimp restaurants such as Alberto's Beach Bar & Restaurant, Paradise Beach, and Carlos'n Charlie's Beach Club, all a short distance from Royal Level at Occidental Cozumel.

Looking to explore? Then look no further than Cozumel Butterfly & Botanical Gardens, which is a popular Cozumel garden – and it is conveniently located a short distance from the hotel.

At Royal Level at Occidental Cozumel, your comfort and satisfaction come first, and they look forward to welcoming you to Cozumel.

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Full view
Property amenities
Free parking
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Paid wifi
Hot tub
Adult pool
Outdoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Nightclub / DJ
Kids club
Airport transportation
Business Center with Internet Access
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Gift shop
Mosquito net
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Seating area
Laptop safe
Wake-up service / alarm clock
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
Languages Spoken
English, Spanish
430Reviews38Q+A100Room tips
Traveler rating
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Popular mentions
Debbi O wrote a review Jan 17
17 contributions9 helpful votes
We are thoroughly enjoying our 2 weeks here at Occidental Cozumel. We upgraded from First Club to Royal and it has been fantastic! Thanks to Kinga, the First Club manager & Cristal, the Royal level manager, We were 2 of 6 guests for a “Chef’s table” dinner at the Playa Restaurant at sunset Thursday evening. The assistant food & beverage manager- Cesar Vega created an excellent passion fruit & hibiscus welcome cocktail & then paired each course with a perfectly matched wine. The grilled tuna appetizer melted in your mouth. The cream spinach soup was smooth & decadent. The main course was filet which was plated SO beautifully, I didn’t want to cut it. But I’m so glad I did because it was also divine. Dessert was also a beautiful culinary creation. Thank you to everyone involved in this fantastic experience. And to David Tovar, GM, I hope you will continue these experiences for other guests in the future. I certainly hope I can do it again. All 6 of us that attended agreed that this was certainly an over & above perk that made us feel valued by Occidental. I’m adding a few pictures that I took but I apologize for my poor camera skills.
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Date of stay: January 2021
Denise S wrote a review Dec 2020
3 contributions
Our most recent trip was in November as the hotel was just getting reopened from the Covid 19 shutdowns and recent hurricane. The hotel had covid safety measures in place. Unfortunately not all amenities were up and running during our stay but staff were working on it (Adult pool and Royal Jacuzzi was not open). The very best part of this trip (besides being able to get away and vacation during the pandemic) was our dinners at La Carreta. Staff were very accommodating to our group - going above and beyond to meet our requests and making us feel welcome. A very special shout out to Rogelio Caamel! He was so very gracious and his skills were spectacular for presenting flambe. Master of the fire show!
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Date of stay: November 2020Trip type: Traveled with friends
Allan A wrote a review Dec 2020
1 contribution
Royal Level worth it. Service is outstanding. Rosalia at La Caretta, upon hearing I was vegan, surprised me with a new creation every meal, all delicious. Alejandro and Tomas couldn't do enough to meet any request, including having a lunch made for me to take with me on an day I was diving all day. Cristal at the Royal reception saved me a wasted afternoon of having to cab into town to get a prescription by simply making a call and having the item delivered to the hotel..saving me both time and money. And Luis from the beach restaurant also made a point of meeting my dietary requests even though my choices weren't at the buffet. If you want something not on the menu or the buffet, just ask! They're happy to accommodate! Our room was huge; having the suite was worth it when there for 2 weeks. There were some electrical outlets that didn't work, one light in the bathroom didn't function, and the lamps need replacing, but other than that, it was good. The main buffet was pretty lame, limited choices and not very tasty. I believe it may have been reduced due to COVID and the hotel's reduced capacity. But the other 2 specialty restaurants (Mexican and Mediterranean) had excellent food and wonderful staff. Regarding the beach, there is some significant erosion due to the storms. Quite a step down from the beach to the ocean. As for COVID care, the staff were all masked, hand sanitizers at every doorway as well as "walk through the disinfectant" mats. Only saw one situation where guests didn't wear masks at the buffet.
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Date of stay: November 2020
Room Tip: Royal level suites worth it. Top floor, 1 bedroom. Quiet, very roomy.
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Kevin J wrote a review Nov 2020
5 contributions1 helpful vote
I have to say we wanted to get away from all this Covid Crap, This hotel went above and beyond to make you fell Safe. People safety, food safety, everything safe. They served you in the Buffet lines so people stayed safe, They check temps before you entered. We have been to many of the All Inclusive resorts (at least once a year) this by far was the best food of all. The Beach is awesome and relaxing.
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Date of stay: November 2020
Sleep Quality
Room Tip: We enjoyed the Royal Level Rooms
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1 Helpful vote
Donegal1968 wrote a review Mar 2020
94 contributions77 helpful votes
Good things first: * Beautiful Beach * Large Rooms - Cleaned very well * Well Maintained Grounds * On-site Dive shop run well Things to work on: * Food variety is very limited. * Food generally not hot * Not enough bartenders - often have to stand in line. * Noise carries in the rooms - not for light sleepers. We did not experience any real advantage to the Royal Level - so unless the price difference is VERY minimal- save the $$ Will try a new place next time. Would not recommend.
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Date of stay: March 2020Trip type: Traveled with family
$152 - $356 (Based on Average Rates for a Standard Room)
royal club at occidental grand cozumel hotel cozumel, royal hotel
MexicoYucatan PeninsulaQuintana RooCozumel
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Frequently Asked Questions about Royal Level at Occidental Cozumel
Which popular attractions are close to Royal Level at Occidental Cozumel?
Nearby attractions include Palancar Reef (1.8 miles), Columbia Reef (3.8 miles), and Playa El Cielo (4.3 miles).
What are some of the property amenities at Royal Level at Occidental Cozumel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Royal Level at Occidental Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Level at Occidental Cozumel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Royal Level at Occidental Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Royal Level at Occidental Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, SkyReef Cozumel, and Carlos'n Charlie's Beach Club.
Are there opportunities to exercise at Royal Level at Occidental Cozumel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Royal Level at Occidental Cozumel have an airport shuttle?
Yes, Royal Level at Occidental Cozumel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royal Level at Occidental Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does Royal Level at Occidental Cozumel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royal Level at Occidental Cozumel?
The staff speaks multiple languages, including English and Spanish.