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    Royal Level at Occidental Cozumel

    Carretera Costera Sur Km 16.6, Cozumel 77600, Mexico
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    Best prices for your stay
    8/1/2017 8/2/2017
    $370
    $370
    $370
    Traveler (309)
    Pool & Beach (81)
    Room & Suite (40)
    Occidental Cozumel
    4,634 reviews
    #21 of 52 hotels in Cozumel
     
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    Overview
    • Excellent56%
    • Very good28%
    • Average7%
    • Poor4%
    • Terrible5%
    Travelers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Occidental Cozumel
    4,634 reviews
    #21 of 52 hotels in Cozumel
     
    Presidente Inter-Continental Cozumel Resort & Spa
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    #4 of 52 hotels in Cozumel
     
    The Landmark Resort of Cozumel
    90 reviews
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    Secrets Aura Cozumel
    3,508 reviews
    #14 of 52 hotels in Cozumel
     
    Rooms
    Aug 1Aug 2
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (327)
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    1 - 5 of 302 reviews

    Reviewed 1 week ago via mobile

    We spent a week with the family in June 2017. Sinice it's billed as a grand level resort, with Royal Level rooms, I expected a lot more. We were greeted and brought to the Royal level area to check in. It was a small room...More

    1  Thank MNgirl818
    Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental CozumelResponded yesterday

    Dear MSgirl818 We first would like to thank you for choosing our Occidental Cozumel for your holidays in this beautiful island and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas...More

    Reviewed 2 weeks ago via mobile

    We stayed at grand occidental royal level, Margarita and Maria 2 marvelous people , great service and attention to my wife and I, my wife had to spent a night at the hospital do to a diving accident and they took care of us like...More

    Thank Maryse B
    Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental CozumelResponded 3 days ago

    Dear Maryse B We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Gabriela Gaeta Guest Experience Manager

    Reviewed 3 weeks ago

    The staff in the Royal club were amazing!! and Justino Cordosa treated us like royalty!! Be sure to upgrade as it is worth it for the restaurant and service alone! There are three pools all great depending on what you are looking for!More

    1  Thank Fashionbykaren
    Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental CozumelResponded 3 days ago

    Dear Fashionbykaren Thank you for your very nice compliments for our team, in special to Justino they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will...More

    Reviewed June 9, 2017

    Worth every penny upgrading to royal level the la carreta restaurant is worth it alone . tour food is cooked fresh for you from breakfast to dinner nothing is too much trouble for them. Big thank you to Carlos and Tomas and all the staff...More

    Thank lindaluton
    Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental CozumelResponded 4 weeks ago
    Google Translation

    Dear Lindaluton Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to...More

    Reviewed May 21, 2017 via mobile

    The room was beautiful and very comfortable. Maid service was impeccable. My only complaint was that the shower floor was marble and quite slippery for soapy feet - maybe a mosaic design in shower to reduce the slipperiness? Dining was very goid everywhere. La Carreta...More

    Thank Keith S
    Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental CozumelResponded May 23, 2017

    Dear Keith S Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to...More

    Occidental Cozumel
    4,634 reviews
    #21 of 52 hotels in Cozumel
     
    Presidente Inter-Continental Cozumel Resort & Spa
    1,723 reviews
    #4 of 52 hotels in Cozumel
     
    The Landmark Resort of Cozumel
    90 reviews
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    Secrets Aura Cozumel
    3,508 reviews
    #14 of 52 hotels in Cozumel
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Spa
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Business Center with Internet Access
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    Details
    • Price range
    • $162 - $455 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Luxury Hotel in Cozumel
    • #14 Spa Hotel in Cozumel
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 39
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Orbitz, Barcelo and Agoda so you can book your Royal Level at Occidental Cozumel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cozumel
    • Also Known As
    • Royal Club At Occidental Grand Cozumel Hotel Cozumel ,
    • Royal Hotel
    Add Photo Photos
    Traveler (309)
    Pool & Beach (81)
    Room & Suite (40)
    Dining (25)
    Hotel & Grounds (159)
    Bathroom (7)
    Nearby
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    Occidental Cozumel
    4,634 reviews
    .01 miles away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Linda F
    April 21, 2017|
    Answer
    Response from Heather M |
    I don't know what people are talking about. our meals were fantastic! if they didn't have what we wanted on the menu, they made it for us. I don't think an elevator is an issue unless you have handicapped needs like a weal... More
    0
    Votes
    reidnjess
    January 5, 2017|
    Answer Show all 3 answers
    Response from PVPathfinder | Reviewed this property |
    Yes.
    0
    Votes
    Room Tips
    "royal leave worth every penny"
    Read review
    "Perhaps emailing ahead to ensure you will be placed in the right room. Buildings 18, 19, 20, 21 are closest..."
    Read review
    "Rooms inthe Royal level are large.Recommend the 2nd or 3rd floor because the first floor has windows right at..."
    Read review
    "Bldg 19, 20 & 21 by La Caretta and pools."
    Read review
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