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Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6 Palancar | Cozumel, Cozumel 77600 Mexico
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Traveler (546)
Dining (77)
Room & Suite (60)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.


#8 of 64 in Cozumel
Travelers' Choice

The Occidental Cozumel hotel, a unique destination inspired by a Mexican hacienda, gives guests the chance to enjoy the treasures found in the Palancar Reef off the island of Cozumel.

It takes just 45 minutes by ferry from Playa del Carmen to get to this idyllic island in the Mexican Caribbean, and is something that must be experienced at least once in a lifetime. What's more, visiting an All Inclusive resort, set in a natural setting boasting mangroves, tropical gardens and stunning white sand beaches, is a truly unrivalled experience.

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Property amenities
Free parking
Fitness Center with Gym / Workout Room
Free breakfast
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Gift shop
Mosquito net
Non-smoking hotel
Sun loungers / beach chairs
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Seating area
Laptop safe
Wake-up service / alarm clock
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
Languages Spoken
English, Spanish
502Reviews40Q+A100Room tips
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Most Recent
Lori T wrote a review May 9
Pataskala, Ohio3 contributions1 helpful vote
The royal level is a part of the occidental resort. It is not a separate resort. I paid a lot of extra money to stay in this area. You get a private restaurant (which is good but never able to get dinner reservations even though the place was always empty. I understand staff shortages may be to blame. You get a nice hot tub area and bathrobes. That’s it! The ladies that are in the lobby are very nice though. I wish I could recover the 1200 extra I paid for the 3 rooms I booked because I found virtually no additional value in them.
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Date of stay: May 2022
1 Helpful vote
LoriB63 wrote a review May 7
Green Bay, Wisconsin54 contributions80 helpful votes
First night at Occidental Cozumel. Had dinner at LaCarreta(Royal Level) It was a last minute decision and they were able to get us in. Service and meal were very good. Enjoyed the special after dinner drink Rogelio made. Rogelio,Angel,Felipe, and cristal all provided great service throughout.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
kelanigan wrote a review May 5
Allen, Texas2 contributions
We have enjoyed every meal at La Carrera! The service is wonderful. Felipe, Ingrid, Royelio, Fredy & Angel are a great team and make each experience special. Great menu…the baby squid appetizer was amazing! Quinoa stacked salad in a parmesan bowl was really great…my husband ordered the Ribeye & loved every bite. Finished with Molten Chocolate Sphere and a special Mayan coffee that Felipe prepared table-side! We were always welcomed at the door with a smile & sometimes even a specially crafted cocktail made just for us! Made us feel quite “Royal”! 😉
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Date of stay: May 2022Trip type: Traveled
Kent G wrote a review Apr 2022
3 contributions1 helpful vote
We asked for authentic Mexican menu and the team at the La Caretta delivered. We had a unique dinner every night. Thanks to Felipe, Rogelio, Carlos, Crystal, Jimmy, Jocelyn, Angel, and Jorge! The Mayan coffee was excellent.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Lee M wrote a review Apr 2022
1 contribution
Felipe began the evening with a welcoming nature, but then (with the help of Carlos) followed it up with incredible authentic Mexican food. As an American visitor I was curious but cautious but they took wonderful care of us ( the mixed tacos on our last day would be my choice all week if I had known). The picture was from a few days before where he was entertaining us with our food du jour. Angel and Jimmy then routinely served us drinks well into the evening. Thank you!
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Date of stay: April 2022Trip type: Traveled
kapablekleaning wrote a review Apr 2022
Ontario, Canada2 contributions
This past December we took our annual visit to the Royal level at Occidental Grand Cozumel! As usual our Friends in the Royal club made us feel like family. Daniela and Sammy in concierge were there to figure out our dining reservations and Carlos and Rogelio made sure we never got bored with the menu by having special meals made just for us! Of course our friend Carlos U always has funny tales to tell us about his Parrot. Everyone kept us well entertained with fire shows and made sure all of our needs were met. We totally recommend the Royal level at Occidental Grand Cozumel!
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Date of stay: December 2021Trip type: Traveled
sh_mathieu wrote a review Apr 2022
Ottawa28 contributions4 helpful votes
Occidental you didn’t skip a beat. We’ve been to this property many times and keep returning mainly due to the fantastic staff that treat you like family. After a 2 year COVID absence we were finally able to return and it’s just as good as it always was. Property: Quaint with a Mexican feel, lush gardens, great beach and pools for every mood, whether you want an activity pool, a quiet adult pool or the relaxing royal level pool you can always find a spot. Bartenders at each keep you hydrated and are so friendly. Rooms: Comfortable, great size and balconies to unwind on or enjoy your morning coffee. Housekeeping is fabulous and kept room stocked and spotless. Restaurants: We only ate at 2, La Caretta and Coral. The team at Caretta is one of the main reasons we keep returning. The food is to die for with special additions such as welcome appetizers and drinks. Captain Rogelio, Carlos, and Naomi are profesional, friendly and go out of their way to make sure your Meals are the best part of the day. We rarely ordered from the menu as they knew our likes and provided top notch meals every night. Thank you all for the excellent service and the extra special table side desserts. Rogelio also set up a tequila tasting with the food and beverage manager Juan Carlos. It was informative and a lot of fun, we learned so much we didn’t know about tequila. It was a special touch for sure. Breakfast here is also a must as the day staff is wonderful to start your day with. Coral-seafood restaurant at the beach, first time we ate there and won’t be the last. Another great captain and his team keep you want to keep coming back. Tomas, Miguel, Luis, and Victor heading up the bar made our dinner and our evenings so much fun. They are professional yet are great friends as well. All in all it was a great vacation and we want to thank you all for your hospitality. To Tomas and Rogelio-thank you for everything. Hope to see you again soon. B&S
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
Sonia Canada wrote a review Apr 2022
Ottawa, Canada1 contribution
We have had an amazing time on our short vacation on March 19th. We are returning clients, and we love the resort. So, we came back after 2 long covid induced no vacation and were a bit worried that the resort has suffered without the tourists. Once we stepped into the resort we were so , so happy to see the place the way we knew it : beautiful! So happy to see some of the old staff still working at the resort. We stayed at Royal level and I want to say what a nice experience we have had at the restaurant La Carretera. The food was very very good - Jimmy is an excellent cook! Then you have Noemiy ! What a nice addition to the team. She has such a great personality , makes your feel wonderful and she is the best ingredient to make the team excel . Bravo! Carlos the main/lead waiter is very professional, pleasant and does everything to make your diner wonderful. His help , Angel is nice too and makes the ambiance very plesan. Congratulations , you have a great team at the Carretera! The resort is well kept, and the beach while suffering a major blow from a hurricane there is still room for everyone ( sand was moved from the beach by storms , lots of the palms have been affected have the roots exposed ) . The food at the lunch buffet is ok - not great, just ok . It went down on quality but that's understandable these days. Rosa is a very nice server, we always love to be at her tabel. The only change we dont like is that the Spanish cava has been replaced with a mexican sparkling wine. That's not good at all... We are not big drinkers but appreciate a glass of decent cava. So please bring it back even if you charge a bit more for it. Royal Level desk /check in - the young staff you have there needs a bit more training on customer interaction :) Alejandro was sweet and nice. Overall Occidental is a place we love to go and it did not disappoint us, even after the tough covid years ! We will be back in the summer for 2 weeks !
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Date of stay: March 2022
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Travelling H wrote a review Mar 2022
1 contribution
Let’s start with the occidental as a property. The grounds are beautifully maintained and the gardeners are always walking around and working hard. Now with the Royal Level. After some reading some comments we decided to choose the royal and it was one of the best decisions we could’ve made, from the check in with Gabrielle and Karla things started off nicely, they were extremely informative and we were able to enjoy a glass of sparkling wine while learning about the services during our stay we were constantly asking questions and not even once did I feel like I inconvenienced them on the contrary they looked beyond happy to help always greeting us with a happy attitude. our first night we didn’t had a reservation for dinner so we went to the buffet and even thought I’m not the biggest fan of buffets, everybody was accommodating and the food was good. For most of our stay we were able to secure off of the cabanas at the beach and it was amazing, everybody at the pool was so helpful from the waitress to the activities team (there was a point were I thought the activities team lived at the resort because I was always seeing them around) We did have a couple of issues here and there such as hot water was a little bit tricky to get cold (a very nice gentleman from maintenance was nice enough to explain how to use it) and the ac wasn’t as cold as I wished for it to be but nothing that would ruin my experience with the hotel I’m extremely thankful to the staff and can’t wait to go back next year! Truly thank you!
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Date of stay: March 2022Trip type: Traveled
Robin and Ann S wrote a review Mar 2022
1 contribution
This is a great place to relax. All of the staff are friendly, engaging and take good care of you. Pedro was great at the beach, getting us into the pool for volley ball and telling us about the island. Louis prepared, with a spectacular flaming show, delicious coffee drinks for us at a couple of our dinners.
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Date of stay: February 2022
Sleep Quality
$148 - $405 (Based on Average Rates for a Standard Room)
royal club at occidental grand cozumel hotel cozumel, royal hotel
MexicoYucatan PeninsulaQuintana RooCozumel
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Frequently Asked Questions about Royal Level at Occidental Cozumel
Which popular attractions are close to Royal Level at Occidental Cozumel?
Nearby attractions include Columbia Reef (3.8 miles), The Mayan Cacao Company (1.3 miles), and Palancar Reef (1.8 miles).
What are some of the property amenities at Royal Level at Occidental Cozumel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Royal Level at Occidental Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Level at Occidental Cozumel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Royal Level at Occidental Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Royal Level at Occidental Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, Paradise Beach Cozumel, and SkyReef Cozumel.
Are there opportunities to exercise at Royal Level at Occidental Cozumel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Royal Level at Occidental Cozumel have airport transportation?
Yes, Royal Level at Occidental Cozumel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royal Level at Occidental Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does Royal Level at Occidental Cozumel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royal Level at Occidental Cozumel?
The staff speaks multiple languages, including English and Spanish.