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Royal Club at Occidental Grand Cozumel

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Royal Club at Occidental Grand Cozumel
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292 Reviews from our TripAdvisor Community

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Showing 270: English reviews
Cedar Hill, Texas
1 review
2 of 5 stars Reviewed 1 week ago

On one hand I feel a bit guilty giving this resort a bad review because the grounds, rooms and some of the staff were very nice.......Having said that however, I am relating my personal experience which left a very bitter taste in my mouth. 2 friends and myself decided to go to Cozumel and after doing some research, decided on... More 

Helpful?
Thank nrose9496
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very nice resort. I was surprised that the price for one night (all inclusive) was equal to what I paid for my hotel at CDMX airport T2 (nothing included!). That said, do not expect too much, specially in the food, which borders on simple, repetitive and low quality. This goes for the buffet and also the Italian... More 

Helpful?
Thank Efrain D
Houston, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Visited with family. Staff was very friendly & welcoming. They were helpful at every step of the way. Clean rooms. Different dining options. Clean Pools. They had activities for the kids and adults as well! Will highly recommend.

Helpful?
Thank Kah G
1 review
4 of 5 stars Reviewed July 21, 2016

We stayed for one week with 3 kids ages 14, 12 and 8 in the Royal Club area of the resort. We had two rooms, so everyone had plenty of space. The rooms were very comfortable with everything we needed for a place to rest after long days at the beach and pool. Denisse is an exceptional hostess and made... More 

Helpful?
Thank Lara L
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 25, 2016

The staff is friendly and Hotel clean. They provided plenty of bottled water and food. The grounds very cozy and the beach, small but nice. If you don't have a time share, then I can't comment. There are lots of natural locals on the grounds, including a crocodile that we fed. The crocodile can not reach the guests at all!... More 

Helpful?
Thank andreadifiore62
Slough, United Kingdom
Level Contributor
457 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
5 of 5 stars Reviewed April 22, 2016 via mobile

I am surprised to read the negative reviews after spending time at the Royal...if I had to give my only negative it would be to ban kids who really didn't fit in. Also noise does carry in the communal areas. The food in the Royal La Caretta was fabulous as were the staff. Rooms clean, bedding good as was beds... More 

Helpful?
Thank debsywalker
Denver, Colorado
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed April 20, 2016 via mobile

This resort was such a fantastic place before Barcelo ruined everything. Their food, their service, and the amenities are insufficient for the price point. For example, their guacamole is mush and is not fresh any longer. Their bedding has very cheap detergent which caused me to get an allergic reaction because it was so deodorized and it was not well... More 

Helpful?
1 Thank Traveler201442
ft lauderdale, United States
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed March 20, 2016 via mobile

This was. Graduation trip for me and my daughter. We were completely disappointed with this facility. The meats were unidentified meat we would only vegetables and fruits and pasta. The drinks are included because it's the worst level of alcohol they could provide. They constantly pressure you to purchase and to tour the nicer part which is the timeshare. During... More 

Helpful?
Thank Amy B
Magnolia, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 24, 2016

Just returned from a week at the Occidental Grand Cozumel. This has always been my favorite hotel as it has been quiet and removed from the downtown area, however this time I was disappointed. Its time for the resort to begin updating and w/the sale to the Barceló Resorts its happening at present time. Unfortunately, they DIDN"T tell us this... More 

Helpful?
1 Thank Tom H
Petaluma
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 19, 2016

When we arrived in Cozumel a friendly woman asked us if we wanted a taxi (which we did) and directed us to a counter where we were offered a "package" including the taxi, snorkeling and return taxi to the airport when we left. It was only $30 and we had to agree to tour the property where the snorkeling boat... More 

Helpful?
Thank 102bonniepeterson
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting

Additional Information about Royal Club at Occidental Grand Cozumel

Address: Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $182 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Club at Occidental Grand Cozumel 4*
Number of rooms: 39
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel
Hotel Style:
#10 Luxury Hotel in Cozumel
#11 Spa Hotel in Cozumel
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