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Occidental Cozumel

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Occidental Cozumel
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4,026 Reviews from our TripAdvisor Community

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Showing 3,702: English reviews
Philadelphia, Pennsylvania
Reviewed April 1, 2012

Starting at 5:30 to 6 Am every morning the maids and maintanence people from the hotel started taklking very loud to one another and on there walky talkies. Moving furniture on the tile floors making extremely loud noises. Sounded like they were in your room. This was at the royal Club.

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Helpful?
Thank Keith991
yamile c, Assitant Manager at Occidental Cozumel, responded to this review

Dear keith991, Thank you for your stay and for your review. Our team is focused on guest satisfaction and hearing that we did not meet and exceed your expectations saddens me. I will be discussing this issue with our housekeeping manager today. Thanks again for you feedback and I do hope that you enjoyed the rest of your time in...

Seaford, Delaware
Reviewed March 29, 2012

This was my first time to the resort, my husband and friends had each been there several times. As most reviewers have commented, the grounds are beautiful and well maintained. The buildings with rooms all sit back from the beach surrounded by large trees, there is a lot of privacy. Upper rooms have views over the tree canopy and some...

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4Thank wlk902
Toronto, Canada
Reviewed March 27, 2012

3.5 star-4 star (carribean value) at most. Far from downtown Cozumel/ Ferry terminal, if you want to go anywhere, it will cost you, not much around. Stenched coming out of the pond in the plaza, with stagnant water, is not a good impression as when you go to any restaurant, or once you walk through the front desk, this is...

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Helpful?
Thank tiatatravelagent
yamile c, Assistant Manager at Occidental Cozumel, responded to this review

Dear tiatatravelagent, We are sorry to read that our resort did not meet your expectations. I can assure you that our main goal is guest satisfaction and we appreciate your feedback. Please know that I will address all of your comments directly with our management team in order to address them quickly. Also, I will share your concerns about the...

Timmins, Canada
Reviewed March 24, 2012

My wife and I spent March break at O G C and overall found it to be a great resort to relax and enjoy mexican hospitality. Having said this, we did encounter one short-lived problem. The resort had booked a group of 50+ high school teenagers from Austin Texas which became a nightmare. After two nights of slamming doors, rowdiness,...

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3Thank gravelp
Sarnia, Canada
Reviewed March 23, 2012

We just returned from aweek at the Grand Occidental Cozumel. This is the first time in four years that we have stayed at a smaller all inclussive resort. We wern't sure if we would like this as much as the bigger resorts but we did. I had made contact with Yamile Cruz via email before our departure. She is the...

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7Thank pfk50
Brandon, Canada
Reviewed March 22, 2012

this was our second time at this resort and we were having a great time until spring break happened. For a reason I still do not understand Occidental had 50 spring break kids in a big group allowed into the resort. Bear in mind this is a family, quiet , small resort . Geared for rest and relaxation. This was...

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3Thank Manitoba269
Tulsa, Oklahoma
Reviewed March 21, 2012

Requested king size bed non smoking room. Got that but when I opened the door the room was already occupied. Second room had two double beds, smelled of smoke and had ashtrays. They said it was a non smoking room and they could not control the guest. I asked if it was non smoking then why did it have three...

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Helpful?
Thank bryanTulsa_Oklahoma
yamile c, Assitant Manager at Occidental Cozumel, responded to this review

Dear bryan Tulsa_Oklahoma, I am concerned by your review. Please accept our apologies for the inconveniences you experienced during your stay. I will reach out to you directly through TripAdvisor to address your feedback

Oakville, Canada
Reviewed March 21, 2012

The Occidental Grand is an excellent resort with a lot of character and appeal. There is plenty of sun and sea where families can play and relax together. I would recommend the resort and would definitely consider going back. Many visitors were on their third or fourth visit - which speaks highly to the quality of the staff and the...

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5Thank CarleenCC
Voorhees, New Jersey
Reviewed March 19, 2012

Stayed there some years back, so just getting around to submit my opinion. The grounds were well keep and overall resort was very nice. As mentioned with other reviews there was always something to eat. Always try and eat as a local. There's no Ruth Chris Steakhouse around so saying that look for something else. People are always friendly, maybe...

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Thank PJG49
Kansas City, Missouri, United States
Reviewed March 19, 2012

This resort was GREAT, everyone was so helpful and you could tell the employees enjoyed their jobs. Our room was very nice, loved the shower(best part of the room). Freddy was very helpful with our excursions and reservations. William the chef at the pizza resturant was wonderful!!! It was something fun to do all the time. With it being spring...

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3Thank Tashann J
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $147 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travelers have asked, with answers from Occidental Cozumel staff and other travelers.
193 questions
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Timmins, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Villa 16 and 17 were in between La Posada and the Beach.”
 of 5 bubbles 858laurenf, 3 days ago | Read review
“Light fixtures that could only be turned off by unplugging them .Poorly functioning A/C ( brought in a loud portable de-humidifier), copious amount of rusted hot water (when there was hot water). Buffets supposedly open at 7am still setting tables well after opening time. coffee refills done on request only. Hot food served at barely above room temperature( no environmental health department would have allowed this food to be continued to be served). As a First Club Member and a repeat guest at this resort, I was utterly disappointed. Unsure as to the underlying issues for such a dramatic fall off in customer satisfaction experience. I am only aware that Barceló acquired the Occidental brand and on my next resort experience faced this failure to deliver what had been a positive resort experience. Sad !”
 of 5 bubbles 410jakew, 3 days ago | Read review
“If you want to be away from the nightly entertainment noise, book in one of the buildings from #12 and on up.”
 of 5 bubbles countryval, 5 days ago | Read review
“No elevators, so if you have problem with stairs make it known.”
 of 5 bubbles BR941, 1 week ago | Read review
“Hotel has 3 floors, we prefer 2nd or 3rd floors for the beautiful views of the jungle”
 of 5 bubbles Fay670, 1 week ago | Read review
5 of 5
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