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Occidental Cozumel

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Occidental Cozumel
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4,388 Reviews from our TripAdvisor Community

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Showing 3,996: English reviews
Wadsworth, Ohio
Reviewed January 11, 2013

The Occidental Grand Cozumel was an amazing resort with a fabulous location on the beach and wonderful service. From the moment we arrived we knew that we would love this vacation and we were absolutely correct. If you have never been to Cozumel I, first and foremost recommend going there. And if you want an amazing stay while you're in...

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2Thank Linda F
White Bear Lake, Minnesota
Reviewed January 9, 2013 via mobile

My wife and her family just returned from visiting Cozumel. The resort grounds are immaculate as well as the rest of the resort. It was so clean! However, our air conditioner wasnt working properly so our room stunk of mildew. Like a musty basement of the stagnant water smell of a marina. And with the humidity being higher than we...

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9Thank Petchman5
Toronto, Canada
Reviewed January 9, 2013

We spent a week at the Occidental Grand Cozumel over New Years 2012. The service at the First Club was exceptional! The resort was beautiful, lots of wildlife to see...Superb Diving. The food was average there was nothing exciting, I would have like to see a better range of things at the buffet. New Year's was a big party!

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4Thank Lisa F
Burnaby, Canada
Reviewed January 8, 2013

This is our 2nd trip to this resort as we were also there last x-mas for 2 weeks. This resort as the best beach around Cozumel. Large beach area with nice swimming area also and no shoes are required to enter the ocean but still plenty of area to do nice snorkling everyday from the hotel beach. The dive centre-...

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8Thank MadameL_12
Ipswich, United Kingdom
Reviewed January 8, 2013

Not worth going back to. Not worth the money. A forgettable holday. Food of average quality and always cold in main restaurant. No towels available after four 'o clock and a lot of times during the day. Our room keys did not work on our second last day and instead of apologising the reception (Ricardo) told us that we put...

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2Thank Schalk V
Regina, Canada
Reviewed January 7, 2013

Loved Cozumel. Def a place I would go back to. Probably wouldn't stay at this resort again though. There were some things that were more difficult than they needed to be. They ignored all our requests for king bed and put us in double rooms, said they didn't have enough kings in the resort when we asked to switch, only...

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4Thank JL_Macson
Sandra Alcázar U, Social Media Coordinator at Occidental Cozumel, responded to this review

Dear JL_Macson, Thank you very much for taking the time to share your comments regarding your recent stay with us. I have reviewed your concerns and I assure you that I take them seriously. I’m glad to hear that you enjoyed the beauty of Cozumel and our grounds, as well as our friendly staff and world- famous diving. However, I’m...

Greenwood Village, Colorado
Reviewed January 7, 2013

This is an amazing resort on its own, but even more so if you are a diver. From the minute you arrive to the minute you leave, they always make you feel you are part of the family. They will cater to your every needs. Dive Palancar is located right at the resort, so easy scheduling and departures for all...

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3Thank Grateful021
Campbell River, Canada
Reviewed January 6, 2013

Having been offered a three night excursion from Occidental Grand Xcaret to Occidental Grand Cozumel we figured it would be an upgrade, being in Cozumel and all, but it wasn't. We arrived around 1:00 pm at the resort and waited in line for half an hour, just to be told our room was not ready yet, but we could go...

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2Thank Wesley M
Sandra Alcázar U, Social Media Coordinator at Occidental Cozumel, responded to this review

Dear Wesley M, Thank you for taking the time to share your experience with us. Please know that your feedback is invaluable since it helps us to improve our service; however I am concerned regarding some of your comments. Please allow me to express my sincerest apologies for the lack of service you may have experienced upon arrival to our...

Gloucester England
Reviewed January 5, 2013

After a very recent trip from Cozumel staying at the Occidental Grand Cozumel my experience was one of dissapointment. Firstly on arrival there was no welcome, throughout my 10 day stay it was very understaffed with people having to wait far longer than what they should. Quite often only one member of staff on reception. They have very little knowledge...

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4Thank Russell W
Sandra Alcázar U, Social Media Coordinator at Occidental Cozumel, responded to this review

Dear Russell W, I am truly sorry for the disappointment you experienced during your stay with us. I am surprised that there was no one to welcome you upon your arrival as we always have staff trained to greet guests. I have met with the manager to share your feedback and to ensure that we have the appropriate amount of...

Tinley Park Il., United States
Reviewed January 4, 2013

My wife and I were at the Occidental Grand Dec. 20th. We were supposed to be there for 10 days. After getting sick on the food at the breakfast buffet we moved to another hotel. How this place can get a 4 plus rating from funjet or anyone else for that matter is beyond me! We will never go back!

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Thank Joe B
Sandra Alcázar U, Social Media Coordinator at Occidental Cozumel, responded to this review

Dear Joe B, I am very concerned by your review and will reach out to your directly via TripAdvisor today to further discuss your experience. I am surprised by your experience as we haven’t received any reports of guest falling ill at the hotel. The external health and safety organization we work with, conducts regular inspections of hygiene and verifies...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $143 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 247
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Spa Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travelers have asked, with answers from Occidental Cozumel staff and other travelers.
262 questions
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Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top floor is best”
petermL1287MU, 4 days ago | Read review
“If you want to be closer to the beach try for 16-18. Get a second or third floor room.”
  • Closet and Safe
  • Huge shower
morganb829, 1 week ago | Read review
“3rd fl, Bldg 12 - generally quiet, short walk to workout room, main dining for breakfast/ dinner,easy walk to family pool and beach.”
joannah993, 2 weeks ago | Read review
“Being that your in the jungle I prefer a room above the ground floor”
ems12017, 2 weeks ago | Read review
“Better to be on the second or third floors.”
Jess1Perr, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question