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    Occidental Cozumel

    Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
    Hotel website
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    Best prices for your stay
    8/1/2017 8/2/2017
    $172
    $144
    SAVE $28
    $152
    $172
    Traveler (3620)
    Pool & Beach (1016)
    Room & Suite (572)
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    Overview
    • Excellent40%
    • Very good32%
    • Average15%
    • Poor8%
    • Terrible5%
    Travelers talk about
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Laundry Service
    Tennis Court
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Occidental Cozumel
    Special Offer: Join my Barceló
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    Allegro Cozumel
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    Rooms
    Aug 1Aug 2
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (4,638)
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    There are newer reviews for Occidental Cozumel
    See the most recent reviews

    11 - 15 of 4,188 reviews

    Reviewed 1 week ago

    We were invited by a member of First Club to this all-inclusive resort. Given that, we felt that the service even for standard members was poor, let alone for higher level members. In the buffet restaurants, getting service for drinks, etc was nearly impossible. Most...More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank p8riot2017
    Response from Gabriela G, Guest Experience Manager at Occidental CozumelResponded 5 days ago

    Dear p8riot2017 At Occidental Cozumel we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels, therefore we are sincerely...More

    Reviewed 1 week ago

    Really enjoyed our stay at the Occidental. Great beach with great snorkeling. The breakfast could be better but the reserved dinners were great. We enjoyed all the wild life and the jungle area. I would return here if we choose to come back to Cozumel.More

    Review collected in partnership with Barcelo Hotels & Resorts
    1  Thank Dkvasquez
    Response from Gabriela G, Guest experience Manager at Occidental CozumelResponded 5 days ago

    Dear Dkvasques We do our utmost to ensure that our guests can enjoy an enriching dining experience in in all the meals an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes...More

    Reviewed 1 week ago

    I want to start by saying I was a nervous wreck to go here because of the previous reviews I read. And I will be honest when I say I scoured the internet to find every possible grain of information on the property. I will...More

    1  Thank Kim S
    Response from Gabriela G, Guest Experience Manager at Occidental CozumelResponded 5 days ago

    Dear Kim S We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We do our utmost to ensure that...More

    Reviewed 1 week ago

    Great setting and a great hotel to relax in. Dive site right on the edge of the hotel, so you don't have to walk far. Cocktails are the best around! The family pool is very large and full of people, however there is an adults...More

    Thank Camshaft_8
    Response from Gabriela G, Guest Experience Manager at Occidental CozumelResponded 5 days ago

    Dear Camshaft_8 We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Gabriela Gaeta Guest Experience Manager

    Reviewed 1 week ago

    Overall our stay was nice. We stayed at the Royal Club and my advise is if you have the money buy it if you want to save then it was not that much better. Dive Pro scuba diving on site was very good with easy...More

    Review collected in partnership with Barcelo Hotels & Resorts
    1  Thank T D
    Response from Gabriela G, Guest Experience Manager at Occidental CozumelResponded 5 days ago

    Dear T D We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Free Parking
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Room Service
    • Spa
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Room Service
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    Details
    • Price range
    • $148 - $366 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #8 Luxury Hotel in Cozumel
    • #11 Spa Hotel in Cozumel
    • #11 Top resorts Hotel in Cozumel
    • #14 On the Beach Hotel in Cozumel
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 247
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Orbitz, Travelocity, Booking.com, Hotels.com, Barcelo, TripOnline SA, Cancelon, Cheap Tickets, Hotwire, getaroom.com and HotelQuickly so you can book your Occidental Cozumel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cozumel
    • Also Known As
    • Occidental Grand Cozumel Hotel Cozumel ,
    • Occidental Grand Hotel Cozumel ,
    • Grand Cozumel ,
    • Grand Occidental Cozumel
    Add Photo Photos
    Traveler (3620)
    Pool & Beach (1016)
    Room & Suite (572)
    Dining (233)
    Hotel & Grounds (2041)
    Bathroom (51)
    Family and Play Areas (18)
    Business Center & Event Rooms (8)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    2Vacation2017
    Hello Hotel staff and past guest We (family of 2 adults + 2 kids ages 10 and 13) are heading to Occidental Cozumel resort in early August. Hope you don't mind me asking you a few questions. 1. We didn't purchase the airport transfer because we heard taxi go straight to the resort whereas van make many stops for other resorts prior to our stop (we are further south thus making us the last stop). Do you have any insight on the taxi? read some comments that you have to walk away from the airport property to hail a taxi. Is it true and is it safe? do you recommended? 2. There are a few restaurants that required reservation (denote with*). Were you able to make a reservation once you were there to all the restaurants you want to get into? Or did you have to do it in advance prior to arriving at the resort? is the reservation process painless or you have to wait in line for a long time? Anything else you wanted us to know is greatly appreciated. Thank you in Advance for any insight information you might have for us! 2vacation17
    July 13, 2017|
    Answer
    Response from sharyle h | Reviewed this property |
    I suggest you go to Diegos right outside the airport to get a taxi. You can get a really quick bite to eat that will be the best you have in Cozumel. They will hail you a taxi right there. As far as the reservations, you... More
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    Room Tips
    "We were on the ground level which we liked....."
    Read review
    "Third floor is hard to cool."
    Read review
    "Do not stay on1st level, stay 2nd or 3rd. If possible pay for Romance pkg. for spa and strawberries."
    Read review
    "Royal Club is by far the change of our experience"
    Read review
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