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Occidental Grand Cozumel

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Occidental Grand Cozumel
Occidental Grand Cozumel
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3,950 Reviews from our TripAdvisor Community

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Showing 3,640: English reviews
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Booked this pretty resort for an inexpensive honeymoon. Hustled from the airport. Promised no timeshare presentation. Got one anyway, after we paid for "discounted" tours, one of which was free! Should have been a gift. Food was inconsistent, sometimes ok, other times terrible. Watered-down drinks. No elevators. Over a mile walk to the beach/pool/lunch area. VIP area a joke. Grounds... More 

Helpful?
Thank rha797
Rochester, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Over all we liked the place a lot. It does have a few issues we were able to live with without a problem. The good first, the restaurants were all very good and the buffets were average. Both had a large enough selection yiu could always find something we liked. The beach and pool area were nice and the drinks... More 

Helpful?
Thank gcfd61
Dallas, Texas
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We were on a cruise and booked the Occidental day pass. It is a very quite resort but very spread out. When the taxi dropped us off at the lobby, it was a 25 minute walk to the pool & beach. There was a bar in the restaurant and one by the pool. Very weak drinks and had to go... More 

Helpful?
Thank lindhen
Rochester Hills, Michigan
1 review
4 of 5 stars Reviewed 4 days ago NEW

Room was good. Location and beach is very nice. As seen in other reviews, no internet unless you want to pay for it but getting "off the grid" was nice for a change. I also had varying shower temperature but not a big deal. The All-Star employee was Citlalli, a breakfast and lunch hostess. Always had a smile, remembered my... More 

Helpful?
Thank jlaamanen
Ramat Gan, Tel Aviv, Israel
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Save yourself from this hotel! The food is soo bad! The food in hospital is better! We saw ants on the table and the bread, the dishes are not clean. And thay charge on wifi 25 us dollara for a day!!! We left after one night and we run away!!

Helpful?
Thank Mor A
Trophy Club, Texas
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

I wouldn't recommend the Occidental to anyone in the future. Desk service is abysmal (one person speaks minimal English while two others stand around looking confused). Internet is only available in lobby. Specialty restaurants can only be booked for 3 nights on a 7 night stay (meaning 4 nights at buffet or in town). We returned from diving around noon... More 

Helpful?
Thank carolelynnemoore
High Point, North Carolina, United States
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Great resort to enjoy just relaxing on the beach and / or do a scuba diving trip. We enjoyed both. The end of August & September is a slow time at the resort. This is why we choose this time of year. You wil have the beach almost to yourself. The scuba pros at the resort are excellent. You wil... More 

Review collected in partnership with this hotel

Helpful?
Thank Beth F
Oklahoma City, Oklahoma
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

This was our first trip to Cozumel and we chose an all inclusive resort. We upgraded to the Royal Club. We weren't disappointed in the slightest. All staff were friendly and courteous. The only downfall is sales teams similar to timeshare people were at the airport and at the resort to sell trips, excursions, etc. this is convenient if you're... More 

Helpful?
Thank Lisa W
London, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful hotel, set amongst a tropical eco-reserve. This comes with massive mosquito problem, but excellent personal sprays can be purchased at the gift shop in the lobby area. Besides this, everything else was wonderful, including the best sea for swimming and diving. Fabulous sandy beach, however there weren't any beach parasols, so there was limited shade at the hottest times... More 

Helpful?
2 Thank WorldFlyer01
1 review
3 of 5 stars Reviewed 1 week ago

Overall, the physical location of the resort is acceptable. I was a bit disappointed that snorkeling from shore was a lot less appealing than other locations at Cozumel. A la cart restaurants were decent. Buffet restaurant has a lot of room for improvement. I was staying at the Tucancun a few days before and I could see a world different... More 

Review collected in partnership with this hotel

Helpful?
Thank Linh N
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Grand Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $142 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Grand Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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