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Occidental Grand Cozumel

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Occidental Grand Cozumel
Occidental Grand Cozumel
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3,901 Reviews from our TripAdvisor Community

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Showing 3,600: English reviews
London, United Kingdom
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

I have stayed at the Occidental Grand Cozumel a number if times before and the service was fantastic. NOT ANYMORE. #Barcelò have now taken over and clearly they have drastically cut the number of staff. Firstly on our arrival we we told that we had to pay for our room or leave the Hotel because they hadn't received the money... More 

Helpful?
4 Thank Peter T
Boerne
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Myself and two friends booked a trip to this resort last minute. Looking at the resort online it seemed quite nice. Upon arrival, before we could even check in, we received the timeshare sales pitch. After firmly explaining we were exhausted from flying all day we were finally able to check in. The room was not as represented in the... More 

Helpful?
6 Thank gingerf711
Wells, Maine
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My Wife and I went to the Occidental Grand Cozumel this past February. We found the stay was great, the people were friendly, and the staff could not do enough for us. Trip to town is a quick short drive via taxi. Threr are shops that will amaze you.

Helpful?
Thank Russ B
Montreal, Canada
Level Contributor
60 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The pricing of this hotel is deceptive. It is quite far from the downtown area so you need to take into consideration. You will have to take a taxi if you want to do anything outside of the hotel. The food at the hotel was a little higher than mediocre because they had fresh fruits and salads at every meal... More 

Helpful?
1 Thank JuicyTidBits
Fayetteville, Arkansas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in building # 16 which was about half way between the beach and the restaurants. The room was beautiful and the air conditioning worked very well. The grounds were well kept. The reason I give it a 4 is because the food wasn't as good as it could be but it wasn't bad either. I would recommend this... More 

Helpful?
Thank Ellen S
Euless, Texas
2 reviews
4 of 5 stars Reviewed 1 week ago

This was our 13th visit to this resort. We were expecting the worst after reading recent bad reviews. Maybe these people didn't know what to expect in Mexico, but we were pleasantly surprised. The grounds are impeccable as always, service outstanding, food was good They are working hard to upgrade the rooms. The inconsistent water temperature in the showers really... More 

Review collected in partnership with this hotel

Helpful?
Thank catherinead2016
Tyler, Texas
Level Contributor
16 reviews
4 of 5 stars Reviewed 1 week ago

I stayed here for a week this July with my family of 17 for the second time (this was our second trip, we came again after visiting originally last summer). We really had a great time and enjoyed the friendly employees. The rooms are nice with a great balcony view of the area (it is a natural wildlife reserve). Unfortunately... More 

Helpful?
Thank Falciase
Hudson
1 review
5 of 5 stars Reviewed 1 week ago

The staff was very nice and helpful in so many ways. Our room was superior. The only complaint was not enough water pressure in the shower. Will definitely stay here again. Rooms do not have an ocean view but they do have beautiful views of the greenery that is so pretty in Mexico

Review collected in partnership with this hotel

Helpful?
Thank jerryab2016
Brooklyn, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First time at this Resort. As a grand level member, we love their private restaurant and room services. Check in was a breeze. The food was very good . The beach was clean with calm waters to swim. Staff were very friendly and helpful.The night shows were average but need to be a separate covered building. Overall we enjoyed ourselves... More 

Review collected in partnership with this hotel

Helpful?
Thank Defauly
United States
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I chose the Occidental Grand specifically for its location. This resort is on the South side of the island, away from the town, quiet in a nature reserve protected mangrove. This resort sits on the beautiful San Francisco beach which is known for its white sand without many rocks and for the most infamous reefs to SCUBA dive right out... More 

Helpful?
3 Thank Windy C
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Grand Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $142 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Grand Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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