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Occidental Cozumel

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Occidental Cozumel
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4,018 Reviews from our TripAdvisor Community

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Showing 3,695: English reviews
SWOntario
Reviewed yesterday NEW

This property has been undergoing major renovations which are just about complete. Our room was large, very well appointed, with both a shower and a tub. All rooms have 'garden views'. The beach has a large number of lounge chairs as does both pools. The adult only pool, which is not on the beach, is particularly peaceful. Bar service everywhere...

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Helpful?
1Thank countryval
Saskatoon
Reviewed yesterday NEWvia mobile

I have to write a long review because I feel like the previous negative reviews did not speak to the resort at all, and honestly, made us very nervous for our own trip and wedding. We stayed from Nov 23- Dec 3, 2016. The staff on the resort were very friendly and helpful and not always harassing you to buy...

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Helpful?
1Thank Stephanie P
Welland, Ontario, Canada
Reviewed 4 days ago NEW

The entire staff was very friendly. The resort is beautiful & clean. The food was great. Cozumel is one of the best places in the world to scuba dive & snorkel, the boat picks you up from the dock at this resort!

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Helpful?
1Thank Donna B
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Donna B Thank you for letting us know that you enjoyed your recent vacation, and that our helpful and friendly staff helped a great deal to make it so. I agree with your opinion Cozumel is the best place to scuba and snorkel. It will be a pleasure to host you again soon. Sincerely Gabriela Gaeta Guest Experience Manager

Toronto, Canada
Reviewed 6 days ago NEW

Our large group first met Carolina at reception, who looked after us so professionally. She was always helpful during the stay with things that came up. Although the hotel was doing some major renovations we did not find ourselves inconvenienced. During the week, it was amazing how fast the construction was moving to completion. The atmosphere and ambiance at the...

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Helpful?
2Thank shonam857
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear shonam857 Thank you for take your time to share your comments about your last visit at Occidental Cozumel. Your recognition of Carolina is much appreciated, and will I be passed on to her. We were honored that you chose us to provide you with an vacation that you deserve. I hope we will have the chance to have you...

Montreal, Canada
Reviewed 6 days ago NEW

The Occidental Grand Resort in Cozumel was recently purchased by the Barcelo hotel chain. Having stayed many times at the hotel over the past 10 years I can honestly say that Barcelo has done a GREAT job cleaning up the place (paint - cement work- ac- beds) and made it even better than it was. But I want to talk...

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3Thank James F
Boston, Massachusetts
Reviewed 1 week ago

Enjoyed 7 days of all inclusive vacation here. The rooms and facilities are excellent. The food was good and plentiful. Every one of the staff was friendly, helpful, and great at their job. Only drawbacks were limited watersport rentals, no jet skis, and a little bit of a ride downtown, but taxi's available quickly.

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Helpful?
2Thank B R
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear B R It was a pleasure to welcome you here to Occidental Cozumel. We wish to thank you for your kind words. Our commitment as a team is to exceed our guests’ expectations and truly provide an unforgettable holiday, and it fills me with joy to read that we succeeded to do so during your stay. also your feedback...

East Grinstead, United Kingdom
Reviewed 1 week ago

Stunning location, near the beautiful world famous Palancar Reef. This was our second trip to this charming, small resort, and we will be back! Excellent soft sand beach, with wonderful snorkelling right from the beach. There is also an very good dive shop on site, if you wish to dive, or do a snorkel trip to Palancar Reef. I would,highly...

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3Thank Fay670
Reviewed 1 week ago

We stayed at the hotel with some of our friends. The first night we got there, we put our bags in the room and went off to do activities. When we came back to our room that night there were huge red ants everywhere. They were all over the floor, crawling on the curtains, and all under the bed. We...

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Helpful?
Thank Brittany W
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Brittany W Allow me to apologize for all the inconveniences you had during your stay with us. I´m truly sorry to learn about your experience during your past stay at, we truly appreciate your feedback as it has been shared and escalated to our management team. I am happy to read that Jesus an "Gato" were friendly and accommodating....

Reviewed 1 week ago

Not impressed with the Occidental. We stayed the first week of November. Our group had originally booked the upgraded package with deluxe rooms. We were told we could not a few weeks before leaving for our trip because these rooms were under construction. We received our upgrade fee back and were told we could still use the amenities that were...

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5Thank Dawn A
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Dawn A First off, thank you for taking the time to share your comments of your recent stay with us. We hope you can give us the opportunity in the future to enhance your perception of experience and to know all the new changes that Occidental Cozumel prepared for all our guest. Now we are completely renovated and waiting...

Lake Jackson, Texas
Reviewed 1 week ago

Had a reservation for Allegro Cozumel for 7 or 8 months. 5 days before departure we are told we are being bumped to Grand Cozumel. No 2 bedroom suites ( part of our contract) at this resort. Been here before and liked Allegro much better. Would have cancelled altogether if we were notified earlier! Not happy with reservations!!

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Helpful?
Thank larry069457
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Larry069457 Allow me to apologize for all the inconveniences you had during your stay with us. I would like to assure your that we at Occidnetal Cozumel strive to provide highest quality service, and I deeply regret that we failed in your case. We have shared your feedback to seek for areas of improvement and avoid similar inconveniences in...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $147 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travelers have asked, with answers from Occidental Cozumel staff and other travelers.
193 questions
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Timmins, Canada

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you want to be away from the nightly entertainment noise, book in one of the buildings from #12 and on up.”
 of 5 bubbles countryval, yesterday | Read review
“No elevators, so if you have problem with stairs make it known.”
 of 5 bubbles BR941, 1 week ago | Read review
“Hotel has 3 floors, we prefer 2nd or 3rd floors for the beautiful views of the jungle”
 of 5 bubbles Fay670, 1 week ago | Read review
“The Royal Club is worth the extra money”
 of 5 bubbles sam2phillips, 1 week ago | Read review
“Do not stay on first floor. To noisy. Ants can be a problem. ”
 of 5 bubbles michaelpY5713EH, 2 weeks ago | Read review
5 of 5
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