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Occidental Cozumel

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Occidental Cozumel
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4,234 Reviews from our TripAdvisor Community

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Showing 3,862: English reviews
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North Fort Myers, Florida
Reviewed yesterday NEW

Not our favorite Occidental experience. Food repeative and lack eye appeal even though there were some garnish displays. Had party of eight and if you did not like the theme meal you would have to separate for meals.

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Helpful?
Thank H7878QBdenisel
Detroit, Michigan
Reviewed yesterday NEW

We (my husband and 2 other couples) wanted a place to hang out at for the day, so we found this resort. The check in process was a pain. Took over a half hour! And I have no idea why - we were the only ones checking in! The beach was much smaller than expected and there were no palapas...

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Helpful?
Thank janigus
Wakefield, Rhode Island
Reviewed yesterday NEW

We have been taking a winter Caribbean vacation almost every year since 2001, but this was our first trip to Cozumel. We like to snorkel and see fish so the south-western coast seemed to be the place to be. There are only a handful of all inclusive beachfront resorts along that part of the island. We chose the Occidental resort...

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Helpful?
Thank Jane1108
Fairfax, Virginia
Reviewed yesterday NEW

I booked this through "Resort for the day" as we needed a place to hang out for the day after arriving by a cruise ship. Cost was $70 US per person and all-inclusive. Beautiful place with friendly staff. Plenty of things to do. Food was great with plenty of options and great wait staff. Although I rarely drink, the drinks...

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Helpful?
Thank Miskell1964
Duluth, Minnesota
Reviewed 2 days ago NEW

was my first time out of the U.S and had a great time employees are very nice and helpful. resort was full but you couldn't tell, it was very peaceful. rooms were clean and the food was great. never have i ate so much in my life.

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Helpful?
Thank jontassone
Lindsay, Canada
Reviewed 3 days ago NEW

Had an awesome trip. There was a wide variety of delicious food even for us who are a little picky. The rooms were very clean and high end. The staff attended to all our needs and they had lots to do for each and every age group. I loved the water aquafit and especially the instructors Rulo Lopez. He was...

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Helpful?
Thank bethtait169
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear bethtait169 Thank you for the great feedback of your recent holiday experience at our Occidental Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. we are very pleased to read that you did like the...

London, Canada
Reviewed 4 days ago NEW

We stayed at this resort from Feb 6th-12th 2017. Good points: The resort is kept very clean and is not a big resort so if you want peace and quiet, this is a plus. Since it is located on a preserve, there is an abundance of wildlife. You cannot go for a walk without spotting and iguana. They have no...

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Helpful?
2Thank DennisLFD
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear DennisLFD Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you for the wonderful description of the resort areas, it is our goal to provide our guests with spotless, attractive and clean areas and we are really happy to know you liked....

Calgary, Canada
Reviewed 4 days ago NEW

We have stayed at many of the all inclusive resort in cozumel, but none of them like Occidental cozumel. It is now definitely one of our favorites! The place is beautiful the rooms are so nice, the food and drinks were delicious!!But most important the staff worked SO hard to attend to every little details to make our stay better....

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Helpful?
Thank kellyhansson62
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear kellyhansson62 Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are also very pleased to read your complete satisfaction with the comfort...

Hagerstown
Reviewed 5 days ago NEW

Our Family enjoyed our visit to the resort, the staff are dedicated to meet every every guest needs in order to make their vacation memorable. Hard working staff.. they kept the resort clean, comfortable and safe. For grand level members however it came a little short of expectation but i understand work is on its way to step up and...

Review collected in partnership with this hotel
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Helpful?
Thank Daniel A F
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Daniel A F Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Cozumel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they...

Reviewed 5 days ago NEW

This was the most beautiful resort we've stayed in yet. The rooms were gorgeous with a huge bathroom they were very clean. The beach was great snorkel from, we saw lots of fish and also took advantage of the free scuba lesson in the pool. The staff were friendly. If you are looking somewhere quiet and relaxing this is the...

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Helpful?
Thank Albina C
Gabriela G, Guest experience Manager at Occidental Cozumel, responded to this review

Dear Albina C Thank you for reviewing your recent stay with us. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We also would like to thank you for your highlight on the comfort of our beds because at Occidental Cozumel we are fully aware that...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $174 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travelers have asked, with answers from Occidental Cozumel staff and other travelers.
233 questions
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Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There are no real ocean view rooms since the buildings are all behind the mangrove.”
 of 5 bubbles Jane1108, yesterday | Read review
“if you leave the resort don't feel inclined to stop and talk to everyone trying to sell you something just smile and say no thank you.”
 of 5 bubbles jontassone, 2 days ago | Read review
“pick another resort. This one needs many improvement to make it anything more than a 3 star at best.”
 of 5 bubbles DennisLFD, 4 days ago | Read review
“Any room is great, I did have a back view though, but I spent no time in the room except to sleep.”
 of 5 bubbles AndreDallas, 1 week ago | Read review
“Conceirge or Royal”
 of 5 bubbles winegirlowe, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question