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Km 16.6 Zona Hotelera Sur Colonia El Cedral San Francisco Palancar, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental Cozumel
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#22 of 56 hotels in Cozumel
Location
Cleanliness
Service
Value
Travelers' Choice
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience.
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Room & Suite (48)48
Full view
Property amenities
Free parking
Paid wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Children's playground
Pool / beach towels
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Tennis court
Billiards
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Pedicure
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Quiet
Languages Spoken
English, Spanish
Location
Full view
Contact
Km 16.6 Zona Hotelera Sur Colonia El Cedral San Francisco Palancar, Cozumel 77600 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $20/day
6,890Reviews561Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
We thoroughly enjoyed our stay. The hotel is in wonderful condition, and everything was sparkling clean. The grounds are well maintained and beautiful. We found the food to be very good and there was good variety from one day to the next. The service was excellent everywhere we went, and we found the staff to be helpful and polite. The hotel is taking smart steps to protect guests during the pandemic, which was reassuring. Having Pro Dive on-site made departures and returns for our diving extremely convenient (I highly recommend Pro Dive as well). We will definitely come back for another stay in the future.
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Date of stay: November 2020
Helpful
Hotel's Favorite
Currently at the Occidental Cozumel. Hats off to Victor at the lobby bar. Great service, a good host and introduced me to a new rum - Bacardi Silero. A great evening and made a new friend. What a great way to feel at home.
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Date of stay: November 2020Trip type: Traveled as a couple
Helpful
Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded 3 weeks ago
Dear Allan A, We always find it nice to read that our guests are enjoying their stay and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and Tripadvisor readers. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate Victor on your behalf for his contribution to your wellbeing whilst staying among us. Please do not hesitate to contact us for any future assitace, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com
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Another great week at the Occidental. I was with a group of 11 - most of them did 22 dives in the 5 1/2 days. We threaded our trip between storms Eta and Iota. I don't dive but enjoyed all the amenities of the resort. Jesus and Ben were great with activities near the pool. I loved the complimentary yoga with Michelle - she personalized her teaching for me. The resort has completely re-imaged itself to comply with COVID. The bracelet keys were the best - always had your key with you. Employees were servers at the buffets which worked perfectly with several grab and go selections. Christi was the best server - she had us at almost every meal, always remembered our drinks and took great care of us. We were in room 1824 - perfect facing south and with the best housekeeping employees. The room was always cleaned early since she knew I would be return after lunch. I can't wait to be back again in the spring.…
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Date of stay: November 2020
Rooms
Cleanliness
Service
Room Tip: Room 1824 was perfect - south facing and got plenty of sunshine to dry diving equipment.
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Helpful
This place is stunning and beautiful. The people working here are so nice, and will truly go out of their way to make sure your taken care of. Everyone was nice. Shout out to Jose at the lobby bar, Reyna the talented beach side waitress who would bring our drinks to the water, Rene who was so thoughtful and had our door decorated for our anniversary, Carlos, Victor, Margarita and the list goes on. We will definitely be back in a few months. The resort has a few dining areas that are temporary closed due to water damage From the hurricanes but will be open soon. They did a great job of moving and combining the eating snd it was just fine. We cannot wait to see everyone again.
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
We had a fantastic time spending our Thanksgiving at Occidental. The people of the island are fantastic and the property is beautiful - we had so much fun. The resort has many covid protocols in place and we felt safer than at home. Special shout-out to Jesus and the kids club staff who kept our grandkids entertained so well. We can’t wait to return!
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Date of stay: November 2020
Value
Cleanliness
Service
Helpful
Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded yesterday
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers. Our commitment is to keep our guests safe enjoying their vacations, that is why we have the necessary sanitary measures to safeguard their health,and we are very happy that you are satisfied with the measures we have used for this purpose. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team and of course with Jesus. Thank you for this heartwarming review of your stay with us, we look forward to your next visit.
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PRICE RANGE
$133 - $306 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand cozumel hotel cozumel, occidental grand hotel cozumel, occidental cozumel, grand cozumel, grand occidental cozumel
FORMERLY KNOWN AS
Occidental Grand Cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
247
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Claim Your Listing Frequently Asked Questions about Occidental Cozumel
Which popular attractions are close to Occidental Cozumel?
Nearby attractions include Palancar Reef (1.8 miles), Columbia Reef (3.8 miles), and Playa El Cielo (4.3 miles).
What are some of the property amenities at Occidental Cozumel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Occidental Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Cozumel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Occidental Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, SkyReef Cozumel, and Carlos'n Charlie's Beach Club.
Are there opportunities to exercise at Occidental Cozumel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Occidental Cozumel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Occidental Cozumel?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (9.9 miles).
Is Occidental Cozumel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.