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Occidental Cozumel

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Occidental Cozumel
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4,090 Reviews from our TripAdvisor Community

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Showing 3,755: English reviews
Reviewed yesterday NEWvia mobile

I just got back from an 11 night stay at the occidental in Cozumel and it was SO much fun! The resort is beautiful, to start our room was great, with a huge bathroom and fantastic balcony. The pools are perfect, one for those who choose to relax and one for those who prefer activities, like water volleyball, I prefer...

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Helpful?
1Thank Anna H
Toronto, Canada
Reviewed yesterday NEW

Overall, great experience and we would like to return in the future. Hotel room was very good and clean. Location is excellent. Food was good. Beach was excellent and sunsets on the beach were beautiful. Gabriela at front desk was very helpful. Albert,general manager, really take care of the hotel and keep it one of the best holiday destination in...

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1Thank linas_toronto
Reviewed yesterday NEW

The resort has two nice hard-surface tennis courts. They are well shielded by thick bushes from wind. Four flood light posts are there - although two were non-functional and the other two were partially covered by tree branches while I was there at the end of 2016. Hopefully someone from the resort read this post and do something about it....

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Thank Rutao Y
Washington DC, District of Columbia
Reviewed 2 days ago NEW

Just returned home from a 1 week stay at Occidental Cozumel. Overall, great experience and I would return if I return to Cozumel. Hotel room - 4 stars - basic, clean, turned over every day in a timely manner. Location of the hotel is great - less than 1 mile walk away from Albertos restaurant which is convenient. Far away...

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1Thank malibucacherry
California
Reviewed 2 days ago NEW

The location and the hotel's infraestructure are lovely and quite clean. I really enjoy scuba diving at Cozumel, but this trip was very special because of the good weather and the entertainment at the hotel. I really admire the work of the activities staff; they're organised and they have a lot of activities and night shows. I would like to...

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Thank Laura S
Toronto, Canada
Reviewed 2 days ago NEW

Over the Christmas holidays we stayed at the Occidental Cozumel and it’s surely worth recognizing one of their outstanding employees: Carolina Interian. She was working the front desk when we arrived (in fact, she seemed to be at the front desk whenever I had a question or needed assistance). She booked us in promptly and answered all our questions. When...

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Thank John P F
Reviewed 2 days ago NEW

My family and I just spent a week and it was one of our best vacations ever. The food was awesome, beach was great and staff was better. We enjoyed the activities that were offered and were treated like kings and queens. Edger, Jesus made our trip! They had many fun events planned and included everyone. The service was awesome,...

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Thank Cynthia J
maryland
Reviewed 3 days ago NEW

It's funny how things can be the same and so different at the same time. Last time we visited was in 2009. 7 years later, we were back with extended family, our children, and 1st Grandson for 6 days. Ages ranged from 55+ to 18 months. 4 out of the 11 were divers. I was not one of them. I...

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4Thank Lynn L
Frederick, Maryland
Reviewed 3 days ago NEWvia mobile

I visited with a large group and we had a great time. The grounds are beautiful and the beach is well groomed. I loved the breakfast and the restaurants, however the lunch and dinner buffet served are average. I suggest joining club barcelo if you go here because they give you a voucher for $60 which can be used on...

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1Thank Hayley S
Reviewed 5 days ago NEW

The kids spent the whole week playing in the water and doing some volleyball Rooms were really and well kept by the cleaning ladies Special thanks to the Activity Planner working during our stay named Jesus Escobar who really help living up the resort and making the kids go out and dance haha

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3Thank felix c
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Felix C It was a pleasure to host you and your family, and I am glad to read that we managed to exceed your expectations. I am delighted to read that you enjoyed your stay, the pools and the rooms, thank you for pointing out the amazing work of Sonia and Jesus and they great service,Your comment will allow...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast included
  • Meeting Rooms
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $190 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#13 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travelers have asked, with answers from Occidental Cozumel staff and other travelers.
210 questions
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Timmins, Canada

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Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“all the rooms are quiet and clean”
 of 5 bubbles B113WLlauras, 2 days ago | Read review
“No 1st floor. Lot's of chances for unwanted critters and there are many.”
 of 5 bubbles 451lynnl, 3 days ago | Read review
“Best views are obviously top floors. There are a lot of trees around, so you'll either get a view or privacy! Everyone wins!”
 of 5 bubbles W4656LRsamc, 1 week ago | Read review
“Try to book rooms in Buildings 18 or 19 as they are the closest to the beach and pools.”
 of 5 bubbles SHVM, 2 weeks ago | Read review
“First floorr works better, since there's no elevator, plus the floor is slippery for going upstairs.”
 of 5 bubbles 809LilianaS, 2 weeks ago | Read review
5 of 5
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