Occidental Cozumel
Carretera Costera Sur Km 16.6 Col. El Cedral San Francisco Palancar, Cozumel 77600 Mexico
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About
#23 of 65 hotels in Cozumel
Location
4.4
Cleanliness
4.4
Service
4.1
Value
3.9
Travelers' Choice
Surrounded by tropical gardens and mangrove forests, this upscale, all-inclusive beachfront resort is 4 km from Paradise Beach and 9 km from Dolphin Discovery Cozumel. Featuring terraces or balconies, the airy rooms come with Wi-Fi (fee), TVs and minibars. Suites add separate living rooms; upgraded suites add dining rooms and kitchens. Room service is available. Parking is complimentary. There are 6 restaurants, 4 pools (1 for kids), a spa and a fitness center. There are also kids' entertainment programs. Activities include swimming with turtles, kayaking, sailing and snorkeling.
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Property amenities
Free parking
Paid wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Children's playground
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Billiards
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Quiet
Languages Spoken
English, Spanish
Location
Carretera Costera Sur Km 16.6 Col. El Cedral San Francisco Palancar, Cozumel 77600 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $21/day
8773Reviews656Q+A100Room tips
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Most Recent
This hotel engages in a lot of false advertising and bait and switch. There is not 7 restaurants to choose from, there is not top shelf alcohol if you get Royal level. The staff is miserable and it shows.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded 2 days ago
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the Royal Level and loved it. The food was very good at this level. Did not eat at the buffet. Service was very good everywhere. Beach is very nice. Yes. There is some eroding but overall still a very nice beach. The only complaint is the air-conditioning. Average temperature in room was 22-25c We will definitely book this place again.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded 6 days ago
Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Please do not hesistate to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was friendly and very responsive. They were very helpful and ready to accomodate. Property had many relaxing spaces and the food at the restaurants were exceptional! Room air conditioning and in buffet dinning area could have been better as it was a very hot few days, but since it was a heat wave not experienced there before, I can understand why not prepared for this. Food in fine dinning restaurant lived up to the name of fine dinning cuisine.
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Review collected in partnership with this hotel
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded 6 days ago
Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Easy check in process. Enjoyed the buffet every day and every meal. The pools were just cool enough but not freezing. Really enjoy Mexican national day celebration. Great service and great employees. Housekeeping is fast and great. Will come back.
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Avoid the sales pitch to buy into the club.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded 6 days ago
Thank you for the great feedback of your recent holiday experience at our Occidental Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The First club staff were the best! Nahomy, Hector and Carlos. Always there for us for every one of our needs. Very friendly. Always smiling. Made our visit that much nicer. We will be back as soon as we can arrange it.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded 6 days ago
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have spent my 2 wk vacation here w my husband every year for last 10 years (excluding covid year). My stay this year from Sept 6 thru 15th. As always, staff is very friendly. The grounds are always well kept. Last year, everyone in my party became very ill as most of the resort guests. This year, my family stayed at a different resort and reported fabulous beaches and amazing food. Being a creature of habit, I decided to come back this year with my husband.Unfortunately, the beach has eroded and the sad palm tree roots are exposed. The biggest disappointment this year was the food. It appears this hotel is more interested in saving money than putting out decent food on the buffet as well as the cheapest alcohol in the sugary drinks. I am not much of a complainer but the buffet has clearly dropped a few notches. We ended up going to town for dinner on several occasions. I will not be staying here next year. …
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded 6 days ago
We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We traveled to the Occidental as a family of five. Two adults and three young adult children. We had two rooms. We went primarily for the beach- Excellent Mexican food and scuba diving. The beach was terrible at this resort. The food was horrible. The only good Mexican food we had was the night we took a taxi Into Cozumel and ate at a local restaurant. I don’t even think the food is cooked on site. I think it’s cooked somewhere else and brought in. There are absolutely no options to eat. This resort also allows cruise ship passengers to come and hang out for the day. We met over 100 people in the seven days we were there who had the same flu like virus. Vomiting, diarrhea and cramps for 24 hours. Three of the people in our family became violently ill on day three. It lasted 12 to 24 hours. The other two family members had mild gastro issues. The resort was well aware of the situation. There were even elderly people vomiting in the pool area because they couldn’t make it back to the room. It would come on very suddenly and violently. I honestly think this is the type of place that should be shut down by the government. Probably the cruise ship passengers were bringing, the virus onto the resort. The only positive thing I can say is that the rooms were comfortable and the scuba diving instructors were excellent. We have traveled all over the world as a family and this is one of the most disappointing resorts we’ve ever stayed at. It’s also the first time our children have ever gotten sick traveling. I’ve actually never seen them so violently ill From the flu. We even consulted the doctor at the resort who told us it was everywhere on the resort. And every week the people who came contracted it. He even recommended a course of antibiotics. I would not recommend this resort.…
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded 1 week ago
We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your stay at our Occidental Cozumel hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. However, we can not know through your review the dates of stay that would be very important for us to know, because we do not have reports like yours in the last months. Please do not hesitate to contact us by mail to cozumel.guestexperience@occidentalhotels.com, for any future assistance. Gabriela Gaeta Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Currently writing this from my room and am here in low season. The resort, is listed as being 4.5 on some websites and 5 star on others. I'd say it's a 3.5 - 4. Upon arrival check in is smooth and efficient. Hotel grounds are really lovely and I particularly like the mangrove area (even though it brings in the most incredible number of mozzies - tip - pack bug spray!). Good points Rooms are large and although dated, are absolutely fine - AC works a treat. There's everything you need in them for a decent stay. Beds and pillows are really comfy. Loved the ease of the room key bracelet although not fond on the exchange card for a pool towel routine. Pool area is busy and there are plenty of loungers and umbrellas for use. The beach area could do with more umbrellas as shade is limited.. Areas are clean and tidy although not sure how crowded it would feel if the hotel was at maximum capacity. Staff floating around to take drink orders with a smile. The beach and swimming is sensational and the dive school are really helpful. Can see rays and lots of fish straight from the beach which is great. Don't forget your snorkels. The water is crystal clear and to die for. Breakfast and lunch are served at the beach hut - so lunch with a view. The food was really good at both sittings with lots of choices between hot and cold and lots of fresh fruits. Lots of choice, replenished frequently and very tasty. Could get busy at times but staff work hard and efficiently to turn things over quickly Bad Bits You have to book their restaurants otherwise it's the buffet (the evening buffet is pretty ghastly) and you are entitled to certain amount of bookings dependent on how many nights you stay. I have 7 nights so this is 3 bookings. I had dinner at the beach bar seafood restaurant last night - food is ok but inconsistent. I had the Duo of Shrimp listed as being 'marinated and breaded shrimp with chipotle sauce, accompanied by rice and coriander' which I assumed would be just that. It's a romantic setting so pretty dark (and take bug spray, they will eat you alive as you dine) so I couldn't really seen what I was eating. The breaded shrimp was lovely then I got to the marinated shrimp. I couldn't quite put my finger on the taste until I got to the last one and found a bit of fat in my mouth - it was only then I realised the shrimp was wrapped in bacon. Now this is a huge problem when you don't eat bacon/pork in general (like me). I checked with the waitress and she confirmed it was indeed bacon. I quietly asked why it wasn't listed on the menu but she didn't know. My dinner guests couldn't believe how well I took this - I think I was just a bit in shock. Having thought about it all day, this evening I took myself off to reception (literally ten minutes ago) and politely informed the lady on reception about what happened and I asked her to please ensure any meat products/ingredients are listed on the menu - not a big ask really. Particularly this day and age in light of allergies, religious requirements or just personal choices - people need to be able to make informed decisions about what they are choosing to eat. There was no-one else around, and it certainly wasn't a Karen type moment. I was shocked when the response back to me was that I needed to speak to the restaurant about it personally. Yep. Seriously. I need to talk to the restaurant. Me. I mean surely the right way to deal with this, after having the menu shown to you and finding out that someone who hasn't eaten pork in years, accidentally ate it because the menu failed to mention it being a key ingredient would be to apologise and say they would get that fixed, asap. But nope, it was my responsibility to talk to the restaurant. I mean if I want to talk to the restaurant, I'd ask them what part of marinated shrimp meant wrapped in bacon?! I didn't know what to say so I said 'ok' and walked off, again in a bit of shock. Second not so great bit, tonight about 6pm I was swimming when I heard three sharp blows of a whistle and the lifeguard waving at me and everyone to come in. I got excited thinking it might be a shark but no, it was the lifeguard saying everyone had to come in from the beach as he was going home. This is a little ridiculous. Whilst I appreciate the lifeguard needs to go home, how about putting up a sign or something saying no lifeguard on duty, swim at own risk? I was swimming because the sky was a gorgeous pink colour as the sun was just going down. There were lots of guest just milling by the shore in the water, but we were all told to get out (take bug spray down there honestly these beasts will savage you both in and out of the water) and no-one really could believe that they had to pack up and go. It's a beach resort, priding itself on catering to a dive crowd who can, you know, swim. I've been getting up early to swim before breakfast but apparently this is also against the rules - which are the beach/sea is only open when the lifeguard is present. This seems a little extreme. I'd like to point out it is not, in any way, shape or form the fault of the lifeguard who is just doing his job. People are here for the beach location so please let them enjoy it. Back to good bits - the staff here are wonderful and work really hard. I mean really really hard. Cleaning and maintenance staff don't stop, bar staff - no matter how busy they are - are friendly and accomodating and servers are all polite. I also loved the wildlife here: from the gorgeous birds to the coatis which roam free and the huge lizards. This was a highlight for me. So to summarise (and with a day or so to go) - it's a decent hotel with good facilities and hardworking staff. However my stay will be remembered for totally the wrong reasons - an unacceptable and completely avoidable incident which literally has left a bad taste in my mouth. ps - This is aimed at other guests - please don't steal the conch shells. I watched a family take three huge shells today - shells which have been in the same spot all week. Shells which most guests, picked up, admired and then put back. But nope, this family nabbed all three and just walked off with them without an ounce of shame. Terrible really.…
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Date of stay: September 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: You can't snorkel beyond the roped off area so be mindful of that if you're planning your trip...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded 2 weeks ago
In Occidental Cozumel we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please receive our most sincere apologies for the incident at our seafood restaurant. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Absolutely amazing vacation! My 1st time at this resort (3rd time in Cozumel... this resort is my fave). I can't wait to go back. I was there for 6 nights, Aug 30 - Sept 5. I decided to splurge and pay the bit extra to try Royal--a Junior Suite was available. (I've stayed at the Xcaret property a couple of times, but never in Royal, so I was a Royal newbie). Wow! The room is stunning, with a separate living/dining room w/ it's own TV and balcony. The bedroom had another balcony with the most comfortable bed and pillows, and a luxurious bathroom. The mini-fridge was restocked daily with water, a variety of soda, and beer. The entire resort is gorgeous... set in the jungle abutting a lovely (though, yes, eroded beach, courtesy of a hurricane a year ago). Still plenty of beach seating... and never had trouble grabbing a seat at the pool either. The staff are constantly cleaning the grounds, and it shows. As for Royal experience... absolutely royal service and treatment. Wow! The service was top-Notch, and the food in the Royal-only restaurant was amazing. I'm going to try to do Royal from now on. The Mahi filet at lunch is some of the best I've ever had, and it's my favorite fish, so I've had it often. At dinner, I love the seafood soup at night (it's slightly spicy with shrimp and calimari). At dinner, the Chipotle shrimp and the Filet Mignon were delicious. The breakfast Enchilada trio was delicious, as were the chillaquillas and the French Toast. The non-Royal food was outstanding too...I loved the Shrimp Two Ways at the seafood restaurant, and the fajitas at the Mexican restaurant were great. The buffet was great for lunch. I think this is some of the best food I've ever had at an all-inclusive. A HUGE thank you to all of the staff. …
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Date of stay: September 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded 2 weeks ago
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our primary goal was to use the pro dive shop located at this resort during our stay. That worked out really well. The dive shop is great and if you intend to dive here then i do recommend it, check out it's own reviews to learn about it. The room size was OK for two beds (3 people staying in the room), it was reasonable but nothing special. The bathroom however was a large space and well maintained, that was a surprise and a nice one. Balcony very small, not really functional. Fortunately, no reason to stay in the room during our stay. The food was mediocre, the buffet was mediocre although it is hard to expect more from a normal style buffet. There was really no surprises here. The pizza bar upstairs after hours was a nice touch and we used it one late night, although, you cannot have a beer there ( I still don't understand that part, maybe it was too late, we never got an explanation). The restaurants that you must book are reasonable but nothing to shout about, definitely better than the buffet. The pool and the beach are nice areas but these get very crowded, there is little shade overall if you are not there early. It would be nice for more shaded areas. Pleasant overall. Service was good, no issues and value for money was there for an all inclusive resort. For us the diving made all the difference as it was very convenient.…
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded 2 weeks ago
Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Cozumel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Cozumel area.
PRICE RANGE
$149 - $194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand cozumel hotel cozumel, occidental grand hotel cozumel, occidental cozumel, grand cozumel, grand occidental cozumel
FORMERLY KNOWN AS
Occidental Grand Cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
247
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Claim Your ListingOCCIDENTAL COZUMEL $169 ($̶2̶1̶8̶) - Updated 2023 Prices & Resort (All-Inclusive) Reviews - Mexico
Frequently Asked Questions about Occidental Cozumel
Which popular attractions are close to Occidental Cozumel?
Nearby attractions include Columbia Reef (3.8 miles), The Mayan Cacao Company (1.3 miles), and Palancar Reef (1.8 miles).
What are some of the property amenities at Occidental Cozumel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Occidental Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Cozumel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Occidental Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, SkyReef Cozumel, and Paradise Beach Cozumel.
Are there opportunities to exercise at Occidental Cozumel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are pets allowed at Occidental Cozumel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Occidental Cozumel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Occidental Cozumel?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (9.9 miles).