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    Occidental Cozumel

    5,274 reviews
    #24 of 52 Hotels in Cozumel
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    Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
    +1 844-880-7026
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    $172
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    All photos (4,397) 4,397
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    Traveler (3960)
    Pool & Beach (1105)
    Room & Suite (650)
    Overview
    4.0
    5,274 reviews
    • Excellent40%
    • Very good32%
    • Average15%
    • Poor8%
    • Terrible5%
    Travelers talk about
    “royal club”(623 reviews)
    “los olivos”(177 reviews)
    “stayed at the occidental grand”(159 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    4 Star Hotel
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    Contact Info
    Hotel website
    +1 844-880-7026
    Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico See on map
    Offers from Occidental Cozumel
    Special Offer: Join my Barceló
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    Rooms
    Apr 29Apr 30
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (5,274)
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    Show reviews that mention
    All reviewsroyal clublos olivosstayed at the occidental grandsonora grillspecialty restaurantsdive shopdive palancarfishthe mediterranean restaurantfirst clubquiet poolstayed in buildingbeach restaurantpizza placelobby bargrounds are beautifulactivity pool
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    1 - 5 of 4,696 reviews
    Reviewed yesterday via mobile
    Fantastic resort

    We loved our stay at the Occidental. From the time we arrived to the time we left, we enjoyed every moment. Check in went quickly and smoothly. The rooms were spacious, very nice and well maintained. The beach and pool were great. Bar service at...More

    1  Thank mjc3687
    Hotel's Favorite
    Reviewed February 12, 2018
    Nice property emersed in the "Jungle"

    We arrived around 1:00 am and were very tired and didn't quite know what to expect because of earlier mix ups with the people we booked with. The check was extremely smooth and there were no surprises. They gave us a ride to our building...More

    Review collected in partnership with Barcelo Hotels & Resorts
    4  Thank Robert D
    Response from Gabriela G, Gerente at Occidental CozumelResponded February 13, 2018

    Dear Robert D We are glad to read that you liked the way our reception team greeter you on arrival and that you were promptly checked in without any hassle as expected. We also greatly appreciate your comments on the quality and variety of our...More

    Reviewed 3 days ago
    We loved it !

    We loved the setting of the resort built into the tropical jungle. The local vegetation was beautiful with lot of plants and flowers. Our room was large and we loved the Spanish architecture . The food , drinks , pools, beach were all great. Each...More

    1  Thank Susie S
    Response from Gabriela G, Gerente at Occidental CozumelResponded 2 days ago

    Dear Susie S We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Reviewed 4 days ago
    Beautiful property

    This was a very beautiful resort and the rooms were nice and comfortable. We enjoyed our stay here but probably would not return because of the food quality and some of the servers. On several occasions, we had quite a wait before anyone would even...More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank iamveebee
    Response from Gabriela G, Gerente at Occidental CozumelResponded 2 days ago

    Dear iamveebee We thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

    Reviewed 4 days ago
    Nice affordable stay

    The resort was great. Clean, and easy to get around, and food was decent. The noise level in the morning however, was a bit much... It was hard to sleep in past 0700 due to noise from housekeeping moving beds around on marble floors. Also,...More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank hfb12345
    Response from Gabriela G, Gerente at Occidental CozumelResponded 2 days ago

    Dear hfb12345 Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance

    View more reviews
    123456…940
    Best Value Properties in Cozumel, Mexico
    See all 52 hotels in CozumelSee all
    About
    Amenities
    Top amenities
    Pool
    Restaurant
    Fitness Center with Gym / Workout Room
    Free Parking
    Beachfront
    Bar/Lounge
    Breakfast included
    Room Service
    Spa
    Hotel Amenities
    Free Parking
    Children Activities (Kid / Family Friendly)
    Breakfast included
    Room Service
    Meeting Rooms
    Business Center with Internet Access
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Babysitting
    Breakfast Available
    Room amenities
    Air Conditioning
    Refrigerator in room
    Minibar
    Things to do
    Pool
    Restaurant
    Fitness Center with Gym / Workout Room
    Bar/Lounge
    Spa
    Tennis Court
    Outdoor pool
    Details
    Price range
    $142 - $283 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #9 Luxury Hotel in Cozumel
    #9 Top resorts Hotel in Cozumel
    #11 Spa Hotel in Cozumel
    #14 On the Beach Hotel in Cozumel
    Room types
    Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
    Details
    Price range
    $142 - $283 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #9 Luxury Hotel in Cozumel
    #9 Top resorts Hotel in Cozumel
    #11 Spa Hotel in Cozumel
    #14 On the Beach Hotel in Cozumel
    Room types
    Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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    All photos (4,397) 4,397
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    Traveler (3960)
    Pool & Beach (1105)
    Room & Suite (650)
    Dining (274)
    Amenities (68)
    Family and Play Areas (23)
    Business Center & Event Rooms (8)
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    Questions & Answers
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    sherrylyn5
    April 12, 2018|
    AnswerShow all 2 answers
    Response from |
    Based on what I have read you get access to a hot tub and an additional restaurant reserved only for Royal level. The royal level restaurant supposedly has better food. You also have your own concierge that will book your... More
    1
    Vote
    sherrylyn5
    April 12, 2018|
    AnswerShow all 3 answers
    Response from mjc3687 | Reviewed this property |
    There are outside lounges at the Royal Level. We were there between 4/9-4/16 and never had any trouble getting lounges at the beach or main pool at any time of day.
    1
    Vote
    mjc3687
    April 2, 2018|
    AnswerShow all 2 answers
    Response from palm0158 | Reviewed this property |
    I had an offer from Sun Country for resort credits. My promotional offer was only good for discounted services at the spa or a discount at the gift shop. I did not use them because the discounts really were not that good.
    0
    Votes
    123456…121
    Room Tips
    "Ground floor rooms are dark and in the jungle. Impossible to dry wet towels, bathing suits and snorkel..."
    Read review
    "Blocks 10-16 are closest to buffet, lobby and disco. Blocks 17-20 are closer to the pools, beach, and..."
    Read review
    "Try to get room in the cottage nearest to the beach (they have royal club privileges) and not on the first..."
    Read review
    "Either the Royal Club or any rooms are great! Building 16 in the middle was perfect, close to pools and..."
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