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Occidental Cozumel

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Traveler (3960)
Pool & Beach (1105)
Room & Suite (650)
Overview
  • Excellent40%
  • Very good32%
  • Average15%
  • Poor8%
  • Terrible5%
Travelers talk about
“royal club”(623 reviews)
“los olivos”(177 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Occidental Cozumel
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Offers from Occidental Cozumel
Special Offer: Join my Barceló
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Rooms
Apr 29Apr 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,274)
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4,696 results
Traveler rating
1,744
1,556
750
392
254
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LanguageEnglish
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1,744
1,556
750
392
254
Show reviews that mention
All reviewsroyal clublos olivosstayed at the occidental grandsonora grillspecialty restaurantsdive shopdive palancarfishthe mediterranean restaurantfirst clubquiet poolstayed in buildingbeach restaurantpizza placelobby bargrounds are beautifulactivity pool
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1 - 5 of 4,696 reviews
Reviewed yesterday via mobile

We loved our stay at the Occidental. From the time we arrived to the time we left, we enjoyed every moment. Check in went quickly and smoothly. The rooms were spacious, very nice and well maintained. The beach and pool were great. Bar service at...More

1  Thank mjc3687
Hotel's Favorite
Reviewed February 12, 2018

We arrived around 1:00 am and were very tired and didn't quite know what to expect because of earlier mix ups with the people we booked with. The check was extremely smooth and there were no surprises. They gave us a ride to our building...More

Review collected in partnership with Barcelo Hotels & Resorts
4  Thank Robert D
Response from Gabriela G, Gerente at Occidental CozumelResponded February 13, 2018

Dear Robert D We are glad to read that you liked the way our reception team greeter you on arrival and that you were promptly checked in without any hassle as expected. We also greatly appreciate your comments on the quality and variety of our...More

Reviewed 3 days ago

We loved the setting of the resort built into the tropical jungle. The local vegetation was beautiful with lot of plants and flowers. Our room was large and we loved the Spanish architecture . The food , drinks , pools, beach were all great. Each...More

1  Thank Susie S
Response from Gabriela G, Gerente at Occidental CozumelResponded 2 days ago

Dear Susie S We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Reviewed 4 days ago

This was a very beautiful resort and the rooms were nice and comfortable. We enjoyed our stay here but probably would not return because of the food quality and some of the servers. On several occasions, we had quite a wait before anyone would even...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank iamveebee
Response from Gabriela G, Gerente at Occidental CozumelResponded 2 days ago

Dear iamveebee We thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

Reviewed 4 days ago

The resort was great. Clean, and easy to get around, and food was decent. The noise level in the morning however, was a bit much... It was hard to sleep in past 0700 due to noise from housekeeping moving beds around on marble floors. Also,...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank hfb12345
Response from Gabriela G, Gerente at Occidental CozumelResponded 2 days ago

Dear hfb12345 Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance

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Best Value Properties in Cozumel, Mexico
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About
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Free Parking
Beachfront
Bar/Lounge
Breakfast included
Room Service
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Room Service
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Outdoor pool
Details
Price range
$142 - $283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Luxury Hotel in Cozumel
#9 Top resorts Hotel in Cozumel
#11 Spa Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$142 - $283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Luxury Hotel in Cozumel
#9 Top resorts Hotel in Cozumel
#11 Spa Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (3960)
Pool & Beach (1105)
Room & Suite (650)
Dining (274)
Amenities (68)
Family and Play Areas (23)
Business Center & Event Rooms (8)
Questions & Answers
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sherrylyn5
April 12, 2018|
AnswerShow all 2 answers
Response from |
Based on what I have read you get access to a hot tub and an additional restaurant reserved only for Royal level. The royal level restaurant supposedly has better food. You also have your own concierge that will book your... More
1
Vote
sherrylyn5
April 12, 2018|
AnswerShow all 3 answers
Response from mjc3687 | Reviewed this property |
There are outside lounges at the Royal Level. We were there between 4/9-4/16 and never had any trouble getting lounges at the beach or main pool at any time of day.
1
Vote
mjc3687
April 2, 2018|
AnswerShow all 2 answers
Response from palm0158 | Reviewed this property |
I had an offer from Sun Country for resort credits. My promotional offer was only good for discounted services at the spa or a discount at the gift shop. I did not use them because the discounts really were not that good.
0
Votes
Room Tips
"Ground floor rooms are dark and in the jungle. Impossible to dry wet towels, bathing suits and snorkel..."
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"Blocks 10-16 are closest to buffet, lobby and disco. Blocks 17-20 are closer to the pools, beach, and..."
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"Try to get room in the cottage nearest to the beach (they have royal club privileges) and not on the first..."
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"Either the Royal Club or any rooms are great! Building 16 in the middle was perfect, close to pools and..."
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