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Carretera Costera Sur Km 16.6 Col. El Cedral San Francisco Palancar, Cozumel 77600 Mexico
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental Cozumel
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#16 of 64 in Cozumel
Location
4.4
Cleanliness
4.4
Service
4.1
Value
3.9
Surrounded by tropical gardens and mangrove forests, this upscale, all-inclusive beachfront resort is 4 km from Paradise Beach and 9 km from Dolphin Discovery Cozumel. Featuring terraces or balconies, the airy rooms come with Wi-Fi (fee), TVs and minibars. Suites add separate living rooms; upgraded suites add dining rooms and kitchens. Room service is available. Parking is complimentary. There are 6 restaurants, 4 pools (1 for kids), a spa and a fitness center. There are also kids' entertainment programs. Activities include swimming with turtles, kayaking, sailing and snorkeling.
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Property amenities
Free parking
Paid wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Children's playground
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Quiet
Languages Spoken
English, Spanish
Location
Full view
Contact
Carretera Costera Sur Km 16.6 Col. El Cedral San Francisco Palancar, Cozumel 77600 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $21/day
7764Reviews634Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
While the resort setting was beautiful ( occasional stink from swamp ) the food was horrid. There wasn’t one good meal we had while staying there. I think most of it was frozen , thawed and reheated. It was tasteless and low quality. Do not drink tap water as it has a high salt content and it permeates into the drinks. The beach although narrow due to erosion was nice and secluded. One day there was a croc sightings so for a whole day we were not allowed to swim. Beware of the freebies they offer to entice you to listen to their selling platform ( to buy vacation time at their resorts ) they are aggressive and it will not take the time they say it will, it’s double and they make you feel dishonest and petty for not taking them up on their offer. No sales staff is friendly but I never did get any decaf coffee . I think any positive food reviews are bogus on this review platform, no sea views at all.…
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Date of stay: May 2022
Rooms
Cleanliness
Service
Helpful
Hotel's Favorite
This all -inclusive hotel is one of the best in Cozumel. The rooms are well equiped, meticulously cleaned each day and situated in a well-manicured jungle. There is easy walkable access to the private beach with a boardwalk over the gorgeous swamp. The pool and beach area are well taken care of and the people that work here are very friendly and accommodating. Jesus provided our grandkids with hours of entertainment. And Hector is always a friendly face at the front desk. The food was good for an all-inclusive. Try to book one or two nights’ dinner in the restaurants and enjoy a pretty good meal with excellent service. During Covid some of the activities are limited but the ones they have are enjoyable. All of the staff wear masks at all times and you will be wearing masks in the lobby area as well as when you enter the restaurants. They take your temperature each time you enter the restaurants so it feels safer overall than some places. This was our second stay here ( we were here in March too) and I would recommend it for all you beach babies!…
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Date of stay: August 2021Trip type: Traveled
Room Tip: Try to book dinner for a night or two in one of the restaurants.
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7 Helpful votes
Helpful
Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded Aug 15, 2021
Thank you so much for making our Occidental Cozumel hotel your choice venue for a stay in this beautiful island and for the time you took out of your day to share us your feedback on your stay with us by responding to our survey. We look forward to serving you again at your earliest convenience, ensuring in advance of our utmost commitment to making your next stay a memorable one.
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Lovely place. Great staff, honestly these are one of the most hard working I’ve ever met. The kitchen staff and servers were all amazing. A huge shout out to Kelly, Libo and the manager of the restaurants. If you are looking for more of a lively, young vibe this is would not be your go to place, this is a very family centered resort. Please do keep your money in the safe but other than that I definitely recommend staying here. It would have been beneficial if the resort offered more activities and entertainment.
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Date of stay: May 2022Trip type: Traveled
Helpful
This restaurant is an excellent choice for everyone. There is a significant choice in menu items. I would recommend beef dishes. Deserts are excellent. Danny, Andrea, Noemi and Julio will make your visit very pleasant.
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Date of stay: May 2022Trip type: Traveled
Helpful
Wonderful staff..Olivos Ismael, Ingrid, Aurelio, and Alaisa … beautiful surroundings and Excellent food … ask for the Mayan coffee … great surprise ! Made our trip !! We will be back Nancy and Mike S.
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Date of stay: May 2022Trip type: Traveled
Helpful
We loved the service and food! They were so kind, attentive, service was phenomenal and food was fabulous! We absolutely loved Ismael, Ingrid, Alaisa, Aurelio! Highly recommend! They will exceed expectations!
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Date of stay: May 2022Trip type: Traveled
Helpful
Danny, Andrea, Noemi and Julio were very polite and provided excellent service. The food was prepared to order. We enjoyed talking with Danny and Noemi. The reservations were on time and the food was served perfectly in order. It was a very personal, intimate environment. My Bueno!
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Date of stay: May 2022Trip type: Traveled
Helpful
+1
We arrived on 5/14/22 and stayed a week. This was our 2nd visit to Occidental and we absolutely love this resort! The resort is beautiful and we love that the pool is right by the beach so you can view the ocean while poolside. It’s not overcrowded as well. None of the rooms are ocean view so if want that this resort is not for you. The resort is a jungle like feel with the vast greenery. Iguanas are running around but that’s it for wildlife. The sunsets from here are beautiful!!!! The staff are amazing HUGE shout out to Pedro (Activities) he is sooo kind and provided loads of fun during our stay!! The night club/disco is closed as they are using it for a covid testing area but Pedro did a great job with nightly entertainment in the plaza area!! Also a BIG shout out to the waitresses Kelley and Selena who rocked it out pool and beachside!!! Super sweet ladies!! Cleanliness: The rooms were cleaned very well every day by the housekeeping staff Food: we ate at the Steakhouse and it was very good! Let me add Thomas can make a wonderful Sangria :-) The breakfast was always fantastic! Lunch and Dinner buffet are just okay. Masks are required to enter all restaurants right now We enjoy staying at Occidental and will return!…
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Food and service at the steak house were outstanding! Chef Braulio is a true talent, and Danny, Noemi, and the rest of the staff could not have taken better care of us. Excellent dining experience start to finish.
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Date of stay: May 2022Trip type: Traveled
Helpful
The staff at Olivos (Isamel, Ingrid, Alaina, and Aurelio) was wonderful, very kind, and prompt with the food service. I had the beef for the entree and tiramisu for dessert absolutely delicious!! Plan to eat here again when I can make it back to Mexico!!!
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Date of stay: May 2022Trip type: Traveled
Helpful
PRICE RANGE
$158 - $270 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand cozumel hotel cozumel, occidental grand hotel cozumel, occidental cozumel, grand cozumel, grand occidental cozumel
FORMERLY KNOWN AS
Occidental Grand Cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
247
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Claim Your Listing Frequently Asked Questions about Occidental Cozumel
Which popular attractions are close to Occidental Cozumel?
Nearby attractions include Columbia Reef (3.8 miles), The Mayan Cacao Company (1.3 miles), and Palancar Reef (1.8 miles).
What are some of the property amenities at Occidental Cozumel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Occidental Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Cozumel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Occidental Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, Paradise Beach Cozumel, and SkyReef Cozumel.
Are there opportunities to exercise at Occidental Cozumel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are pets allowed at Occidental Cozumel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Occidental Cozumel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Occidental Cozumel?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (9.9 miles).