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El Cid La Ceiba Beach Hotel

#14 of 52 Hotels in Cozumel
Certificate of Excellence
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El Cid La Ceiba Beach Hotel
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1,379 Reviews from our TripAdvisor Community

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Showing 1,231: English reviews
Houston, Texas
Level Contributor
408 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
1 of 5 stars Reviewed April 8, 2013

First - have stayed at this hotel over the decades, the last being May 2012; time to return to the island. In the past six months we have been diving in St. Lucia, St. Maarten and Dominica - Cozumel is still one of the best. Second - booked trip on Expedia today. Was thinking Cozumel Palace, but El Cid La... More 

Helpful?
9 Thank Alexa8776
Fortson, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 8, 2013

Booked through resortforaday.com day pass while on a cruise. It was fine overall. You can walk to it from the pier and get free drinks and food. The pool is average, but they have a swimup hottub to the bar. The beach is ok too with comfortable seats. The snorkeling is not that great. You are basiucally still at the... More 

Helpful?
Thank Mdayjr1976
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Visitors, Thank you very much for your review and for spent this day in our property. We hope to serve you again in another opportunity and thank you again for your review and for choosing El Cid Resorts. Sincerely Andrés Maillard. More 

Belton
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 8, 2013

We joined The El Cid Vacation Club a number of years ago and have thoroughly enjoyed being members. I will receive no perks or rewards for giving a good to great review for them, so please do not think I am trying to sell you anything. (That said, should you choose to go there as part of a sales promo,... More 

Helpful?
Thank elleTybeeIsland
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of all the staff of Hotel El Cid La Ceiba Resort I wish to thank you for your great review and for your preference. We are so glad that you had a nice vacation with us and enjoyed the service from our warmest and friendly staff. Thank you also for posting your review on this site... More 

Breezy Point, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 7, 2013

Roberto is the manager/concierge who I contacted prior to our arrival ro plan a small wedding at their property. We e,miled a few times then finished the rest of the plans once we arrived. It turned out just beautiful and was very reasonable. Roberto and the staff went above and beyond what we had expected. They were wonderful!

Helpful?
1 Thank CindyBuxton
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, On behalf of all the staff of H El cid la Ceiba Hotel I would like to thank you for your great review and for your preference spending this memorable occasion. We are so happy that you had a nice vacation with us. Thank you also for recognizing the hard work of Roberto and our staff, I will... More 

Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 7, 2013

First off just some info about me and my family so you gt where this reviews coming from. I'm 16, and my brothers are 14, and 12. I wouldn't ignore this review just cause of my age, because I have alot of tips at the end you should keep in mind when planning your vacation, even if you don't stay... More 

Helpful?
6 Thank iHam19
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: First at all I would to thank you for your fantastic review and for your preference We are so glad that you and your family had a great vacation with us We will share your comments with all our staff, as I always commented the reviews of this site are the best feedback for us. Hoping to welcome... More 

Baldwin, New York
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed March 31, 2013

We traded an RCI for this property. The furnishings were old, musty and unsuitable for a unit that alledgedly sleeps eight people. The partial kitchen was not well stocked, lacking things like a spatula, and even paper towels. Televison channels were limited, and with one restaurant--and no snack bar--dining options were limited. Thing is, we didn't hate this place. As... More 

Helpful?
1 Thank Glenngpr
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, We thank you for the time to share your feedback in regard to your recent stay with us. Your comments are really important to us. We sincerely regret about not fulfilled your expectations of your stay. I hope you give us a second opportunity to serve you again. Sincerely Andrés Maillard, More 

Calgary, AB
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 31, 2013

My husband & I spent one week in La Ceiba at the beginning of March - it was the first time we'd stayed on Cozumel. The journey over on the ferry was very interesting as it was rather windy and the sea very choppy! We were almost blown into the hotel to be met by the very friendly smile of... More 

Helpful?
Thank MsMumCalgary_AB
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, We would like to thank you for taking the time to detail your experience about the services rendered at El Cid La Ceiba. You cannot imagine how happy your comments make us, because for that is what we work for, to provide you memorable vacation. At El Cid La Ceiba our guests will enjoy every aspect of the... More 

Mexico
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 30, 2013

We weren't given the room that we paid for. We had no kitchenette and no view. I asked the front desk for a different room and the woman rudely told me that's what I'd paid for. I wrote to reservations and showed them that I was supposed to have an oceanview room with kitchenette and would like to be moved... More 

Helpful?
1 Thank Christa10
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your opinions , as they are very important for us, Let me assure you that I will personally take care about the incident with our front desk, and please accept my apologies us for this inconvenience. Thank you and hoping you can give us another opportunity to serve you again.... More 

Muncie, Indiana
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 29, 2013

While the staff is very nice the hotel itself is not that great! We were told we'd have a 2 bedrm suite and we got 3 separate rooms along a hallway. The living room/kitchen was by itself. The bedroom with a king bed was in the next separate room and then a 2 bed room was by itself. There's no... More 

Helpful?
Thank Lyn4678
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you for your review and for making us part of you recent vacations. I really appreciated your comments as without these we cannot improve our service. As a team we are working very hard to improve the quality of this hotel. I really appreciate you for taking the time to make us aware of your experience during... More 

Hudson, Wisconsin
Level Contributor
153 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 stars Reviewed March 28, 2013

Nearly every year for about 25-30 years we have been coming to El Cid La Ceiba. It is small and intimate. If you like lots of partying and commotion, this is not the place for you. This is like coming home and being comfortable. We love the people. The staff is amazing; and they treat you with royalty when they... More 

Helpful?
Thank EasyDoesIt
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, We love to read your review which is very important for us in order to evaluate our performance! It is “ Great ” to hear that you enjoyed our food, our facilities and location. Thank you for recommend our resort and I will share your feed back with the mentioned staff. Waiting to welcome you back again very... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 

Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4. 5, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $76 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel
Hotel Style:
#7 Top resorts Hotel in Cozumel
#8 On the Beach Hotel in Cozumel
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