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El Cid La Ceiba Beach Hotel

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#14 of 50 Hotels in Cozumel
Certificate of Excellence
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1 room 2 adults 0 children
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El Cid La Ceiba Beach Hotel
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1,526 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid La Ceiba Beach Hotel
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Showing 1,349: English reviews
Regina, Canada
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 weeks ago

Hi my husband and I traveled to El Cid Oct.29 thru to Nov 5th from Saskatchewan Canada ..I love Halloween in Mexico I always bring candies for the children.. We would highly recommend this resort it's small and quaint and the meals are great!! Thank you to the staff for taking such good care of us! Special shout out to... More 

Helpful?
Thank sandraf_247
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear sandraf_247: On Behalf of El Cid La Ceiba Hotel we want to thank you for choosing us for your past vacations and for sharing your experience on Tripadvisor it is great to read that you enjoyed your trip and accommodations and that you will recommend us to your friends and family iwill extend your words to the staff specially... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Our first room was very outdated. The air conditioner was quite noisy and dripped condensation on the bed. The room was in a unique location which permitted you to hear the conversations at the restaurants as well as everyone entering the elevator/stairwell. The bathroom showed significant amounts of mildew/mold. But wait, it gets better. Around 11 pm we heard what... More 

Helpful?
1 Thank Erick I
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest. On behalf of Hotel El Cid La ceiba i want to thank you for your recent review, and for let us know our remarks to your experience, I'm glad to receive a feedback from our customers whether there positive or negative as it helps us to improve our service and strengthen our areas. Please accept our aplologies if... More 

Gooding
1 review
Reviewed 2 weeks ago

Nice place to say and a good location. The noise and mess from the remodeling did get a bit annoying. They should not put people in the same part of the facility where they are doing the upgrades. Room was nice except for the noise.

Review collected in partnership with this hotel

Helpful?
Thank cindilc
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear cindilc: On behalf of hotel El Cid la Ceiba Staff I we to thank you for your kind comments and for your preference. Thank you also for recognize the efforts that our staff makes to provide to all our guests a memorable experience. Sorry for the incovenience about the noise we are almost finishing it. Hope to host you... More 

Buenos Aires, Argentina
1 review
Reviewed 2 weeks ago

We spent two weeks in Oct/Nov, and I would have to say that our stay there was one of the most pleasant that we've had in any resort. The staff were most friendly and helpful. Our accommodation was well serviced each day. It is definitely a place we would gladly return to.

Review collected in partnership with this hotel

Helpful?
Thank Ronald W
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Ronald W: Thank you very much for sharing your past experience with us at Tripadvisor it is exciting for us to read that you enjoyed our rooms, and service. Once again, thank you for sharing your experience It is an honor for me to read this lines and we will be mor than happy to host you back on... More 

Madison, Wisconsin
Level Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 weeks ago

We've stayed there 3 times and will return again this winter. a taxi ride to town. Only downside is that a cruise ship parks in front of the sunset view, but they're often gone by sunset. It's fun for people watching. They also have a dock where your favorite dive or fishing boat can pick you up, or use their... More 

Helpful?
Thank kitty1854
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear kitty1854: Thank you very much for your beautiful review and your recent visit with us. There's nothing that makes us happier than to know that our clients had a fun and relaxing time at our property and up to their so we're very glad to know that your feelings about our place was amazing. I'm sure that other readers... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago via mobile

Service was incredibly slow. The room was outdated 30 years ago. The all-inclusive was not worth it. If you have a bracelet on, good luck getting a drink. While the the water was beautiful, the resort, not so much.

Helpful?
2 Thank Jeff W
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Jeff W: On behalf of Hotel El Cid La Ceiba i want to thank you for your recent review, and for let us know our remarks to your experience, I'm glad to receive a review from our customers whether there positive or negative as it helps us to improve our service and strengthen our areas. I can read that... More 

New York City, New York
1 review
Reviewed 3 weeks ago

El Cid La Ceiba was a great choice for my vacation. Only 5 minutes from town and 15 minutes from the most beautiful beaches on the island. The property itself had many things to offer. Such as, tennis, chess, pingpong, volleyball, snorkeling, pool, etc. The entertainment director, Adrian, was fantastic. He kept us quite busy with many activities to do... More 

Helpful?
Thank skibumazz
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear skibumazz: On behalf of everyone who works here at El Cid la Ceiba, we want to thank you for your kind review and stay with us. We are very happy to read that you were pleased with our staff and facility, and can't wait to have you here again very soon. I will extend your words to the staff,... More 

Charlotte, North Carolina
2 reviews
Reviewed 3 weeks ago

This was the perfect location for us. The food was great, the people were kind and helpful. The dive shop is right on Property and it was a two second walk to the pier to get on the boat. Luis the dive master was awesome as was Juan Carlos at the dive shop. I will definitely stay here again.

Review collected in partnership with this hotel

Helpful?
Thank 1837mitzi
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear 1837mitzi: On behalf of El Cid La Ceiba Hotel I want to express my gratitude for this lovely review. Is an honor to read that we are in the correct direction; Our objective is to provide the highest standard of Customer Care possible and always aim for excellence in service so it is very satisfying to know that we... More 

Crossville, Tennessee
1 review
Reviewed 3 weeks ago

When we were there, the resort was undergoing room renovations so it was noisier than normal. The resort is located near the international pier for cruise ships so it's never really quiet during the day anyway. The resort has one restaurant so I can't recommend ever doing an all inclusive deal here.

Review collected in partnership with this hotel

Helpful?
Thank Sheryl L K
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Sheryl L K: On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your opinion is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please accept our apologies for this inconveniences., we... More 

Seattle, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

Disturbance from common living room and kitchen shared between rooms was a problem not dealt with by staff. TV against other side of our bedroom wall blared into our room and conversation was clearly heard in our room. We were told by two staff that it was not a shared common room when we first complained, so no one else... More 

Helpful?
1 Thank Kath948
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Kath948: On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your opinion is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for this inconveniences. Hoping to have a new... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 

Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4. 5, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $109 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel
Hotel Style:
#7 Top resorts Hotel in Cozumel
#8 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travelers have asked, with answers from El Cid La Ceiba Beach Hotel staff and other travelers.
107 questions
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Questions? Get answers from El Cid La Ceiba Beach Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“get rid of the very large table (seating for 6) in a room that can only accomodate 2”
 of 5 bubbles 509terrencer, 5 days ago | Read review
“If you want to see the ocean throughout the day, get a higher room so you can see over the cruise ships when they are in.”
 of 5 bubbles louismkahn, 1 week ago | Read review
“we had 6th floor its a beautiful view!”
 of 5 bubbles sandraf_247, 2 weeks ago | Read review
“We stayed in room 2218 and it had an excellent view of pool and beach area. There was a constant flow of both Royal Caribbean and Carnival cruise ships docking just off shore from the resort. Seeing such huge ships so close was quite amazing.”
 of 5 bubbles ronaldw316, 2 weeks ago | Read review
“Ocean front on top floor”
 of 5 bubbles skibumazz, 3 weeks ago | Read review
5 of 5
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