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El Cid La Ceiba Beach Hotel

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#14 of 51 Hotels in Cozumel
Certificate of Excellence
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El Cid La Ceiba Beach Hotel
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1,568 Reviews from our TripAdvisor Community

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Showing 1,385: English reviews
Prince Albert
Reviewed 3 days ago NEW

I have no complaints at all. The service and all of the staff were excellent. I would certainly recommend this resort. The staff were very friendly and service was fast . The food was good and the drinks even better! I would go back there again.

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Helpful?
Thank Doreen C
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Doreen C: We are truly grateful to read such motivating review posted on Tripadvisor regarding your stay. Thank you for sharing your wonderful experience following your stay at El Cid La Ceiba . We are delighted to know that you have found our service and facilities to your satisfaction. Your complimentary remarks will be shared with the mentioned staff,...

San Francisco
Reviewed 3 days ago NEW

This hotel is aged friendly people. But service is not up today. Maintenance is not up today. U can see broken tile and wall patching thru the complex. 2 bottle of drinking water only for the first day.

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Helpful?
Thank winsir
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear winsir: Thank you for your review and for making us part of you recent vacations. I really appreciated your comments as without these we cannot improve our service. As a team we are working very hard to improve the quality of this hotel. I really appreciate you for taking the time to make us aware of your experience during...

ontario
Reviewed 3 days ago NEW

Cozumel is known as a dive location. This resort needs to invest in a proper ladder off the pier. Many guests were hurt getting in and out of the water using the resorts made rock entry. Such an easy fix. Do not buy the all inclusive package. The food is mediocre at best. This is a resort that has huge...

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Helpful?
Thank hedodivers
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear hedodivers : On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your opinion is extremely important to improve all our services and do all the adjustments required we will take notes about your comments to double check some procedures to improve in that narea. Please...

Mazatlan
Reviewed 4 days ago NEW

The hotel is conveniently located, not far from the town center. What most impressed me was the hospitality and graciousness of the staff. They were friendly and accommodating. The rooms were spacious and nicely furnished, although somewhat dated.

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Helpful?
Thank FREDMazatlan
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear FREDMazatlan: First at all I would like to thank you for your review about your staying and we are really happy to read that you enjoyed our location and every services you received. Thank you for confirm us that our efforts make guest happy and we exceed your expectations. i will extend your words to the staff you mentioned...

Indianapolis, Indiana
Reviewed 5 days ago NEW

We had all inclusive food & drinks at our resort for 5 days. We made the most of that because the food was great and the drinks were strong, plus the resort staff was phenomenal. They had a Tequila history & tasting event. I won two pairs of earrings and a bracelet from our resort for winning one of three...

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Helpful?
Thank HeatherP2
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear HeatherP2: Thank you very much for your beautiful review and your recent stay with us. There's nothing that makes us happier than to know that our guests' stay was fun, relaxing, and up to their expectations, so we're very glad to know that your stay was all that. I'm sure that other readers will find your review very useful,...

Denver, Colorado
Reviewed 5 days ago NEW

The employees are very nice and cater to your every need. Our room was very big with a great view of the ocean. The food was incredible! Some days it was a buffet and other days it was a dining hall style, but if none of the food at the buffet was what you wanted, you can still order off...

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Helpful?
Thank _vgonzalez1418
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear _vgonzalez1418: On behalf of El Cid la Ceiba hotel I would like to thank you for your kind comments and thank you for preferring our Resort. We are pleased that you had a great holiday with us and enjoyed our staff services, facilities and room view i will share your words with my staff. your review encourages us to...

Reviewed 1 week ago NEW

I had an amazing stay in Cozumel at El Cid! The workers there were very nice, friendly, and incredibly helpful! The food there is of exceptional quality, fitting for most dietary needs/ desires. The hotel itself is modern, with a clean but comforting atmosphere. This atmosphere carries on into each hotel room as well. The hotel is in a convenient...

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Helpful?
Thank Maisie U
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Maisie U: First at all I would like to thank you for this wonderful comments about your staying and we are really happy to read that you really enjoyed our food and beverage quality and every services you received. Thank you for confirm us that our efforts make guest happy and we exceed your expectations. i will extend your...

L'orignal
Reviewed 1 week ago

Most of the staff was pleasant. It was very interesting to see all the big ships from our balcony. The weather was excellent! The place is a bit too far from downtown Cuzamel, since the all inclusive is not woth it (a very limited menu compared to the à la carte paying menu). An extra special thanks to Oscar and...

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Helpful?
Thank suzaanneo
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear suzaanneo: On behalf of hotel El Cid la Ceiba Staff I we to thank you for your kind comments and for your preference. Thank you also for recognize the efforts that our staff makes to provide to all our guests a memorable experience. We are so proud to hear that you had a magnific time with us i will...

L'Orignal, Canada
Reviewed 1 week ago

Overall, our stay was excellent. The room was very confortable and well furnished. The maids' service was excellent. Although passengers from the ships do have daily access, this was not an issue. We were able to secure our places in the sun every day. The activities were fun and the staff very friendly and helpful. Special thanks to Oscar and...

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Helpful?
Thank Pat0759
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Pat0759: First at all I would like to thank you for this wonderful comments about your staying and we are really happy to read that you really enjoyed our resort and all of our services you received. Thank you for confirm us that our efforts make guest happy and we exceed your expectations. i will extend your words to...

Phoenix, Arizona
Reviewed 1 week ago

The staff members were very friendly and hospitable. they were very accommodating and went out of their way to make our stay enjoyable. The rooms were somewhat dated and in need of updating, however our one-bedroom was spacious and comfortable.

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Helpful?
Thank Buddy C G
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Buddy C G: It is so proudly to know that you had a really great time at our resort, we are working in an update program we have almost all the hotel with new furniture and new decoration, I will share your comments with the staff specially and hoping to welcome you back soon at our resort “El Cid...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 

Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4. 5, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $111 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel
Hotel Style:
#7 Top resorts Hotel in Cozumel
#8 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travelers have asked, with answers from El Cid La Ceiba Beach Hotel staff and other travelers.
111 questions
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Questions? Get answers from El Cid La Ceiba Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floor better view. I stayed on the 4 th floor. View blocked by tree and roof ”
 of 5 bubbles winsir, 3 days ago | Read review
“One bedroom unit sleeps 2 adults and 1 child.”
 of 5 bubbles hedodivers, 3 days ago | Read review
“The kitchen dishes and utensils were limited. We did not have a full set of anything. It would be difficult to prepare anything other than a very basic meal. I requested some of their specialized pillows which helped to improve the sleep quality.”
 of 5 bubbles FREDMazatlan, 4 days ago | Read review
“Get a higher room for a sunset view.”
 of 5 bubbles HeatherP2, 5 days ago | Read review
“Make sure you emphasize if you are smoking or non-smoking”
 of 5 bubbles _vgonzalez1418, 5 days ago | Read review
5 of 5
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