Second time staying at this hotel. It continues to be wonderful. Clean, spacious, and location is awesome. Walking distance to tons of things. The staff are incredible. Cudos to Luis, the bartender at the lobby bar, and Sinthia, the hostess at the breakfast buffet. Food is amazing. View from the balcony was beautiful. Definitely recommend!
Great visit for a good price. The other reviews were not wrong though. The walls are very thin. Definitely download a white noise app. It made all the difference for us. The bed and pillows were awesome. The most comfortable bedding I’ve ever had in Mexico. Hot water with good pressure. Delicious breakfast served by very pleasant staff. We spent extra for an ocean view/balcony room. Totally worth it.
Had an over night trip over to Cozumel whilst staying in Playa Del Carmen. The hotel was really easy to find on the main road, you could see it off the ferry coming into the island. Check in was nice and easy with friendly staff. The Wi-Fi was great too. Our room was at the back of the building but was nice and clean with 2 small double beds. The pool was fabulous and so inviting, we spent the afternoon there enjoying cocktails from the bar, which were very reasonable in price with lots of booze! Didn’t get chance to try the breakfast as we were unaware we needed face masks to eat and we didn’t have any with us. The hotel didn’t offer us masks either so we miss breakfast. Would recommend and would stay there again…it was lovely and well worth the money!
We sit here on the top floor of the hotel, the view from the balcony of our ocean view room is charming. Our room seems well-maintained and it is spotlessly clean. It is cleaned by, indeed the entire hotel is staffed by, the most pleasant people you could want to deal with. Elizabeth cooked my eggs to order every morning and Sinthia, well Sinthia was attentive to our every need and she makes a really good classic margarita. Reviews to the contrary smack of issues with those reviewers. Oh, that’s unkind, let’s just stay that there are so few of those reviews that it is likely an inevitable bad day was involved. We found the staff unfailingly invariably civil, cheerful, friendly, hardworking and truly helpful. Some of the other guests, not so much. We plan to return. The hotel, being located downtown San Miguel, let’s you choose from among dozens of excellent and relatively, by stateside standards, inexpensive restaurants, all within walking distance. We particularly enjoyed Azul Medera and Kondesa to name two. I came to Cozumel this time to learn to spearfish and hunt lion fish, an invasive species threatening to overrun the reefs. I was mildly successful in catching enough to then take to another restaurant worth special mention, La Mission, where they prepared the fish for my dinner. The restaurant is also within walking distance from the hotel. Indeed, the dive shop I used, Aldora Divers, picked me up from the pier right across the street from the hotel. They run a first class scuba diving operation. So in addition to being charming and centrally located, the hotel was modestly priced and provided a hearty breakfast in the price so I would consider it a bargain even with the well-worth-it upgrade to ocean view.…
Let me start this review of Casa Mexicana by saying that this is the first hotel experience I have had in a long time that I am leaving with nothing to say negative. From the time I was greeted with a cool drink, to check in, having the specific room I requested, to check out, it was one positive experience after another. This team, and I wish I knew every name, works together to offer the best experience possible. I have stayed at what is considered as 5-star hotels that need to learn customer service and facility maintenance from Casa Mexicana. Again, I wish I had every name that I had contact with but, Carlos (new hire), Darwin, Graciela, and Anibal went above and beyond. Everything worked!!!! The room TV, the lights, the bathroom, (did I say the bathroom), the comfortable bed with many pillows, the clean room that was cleaned every day without asking unlike the US hotels, the towels, the water pressure, the elevators, the cool water ready in the lobby, the A/C (a must in Cozumel) all worked perfectly. You will have a great experience at Casa Mexicana. Thank you to everyone!!…
This was our 4th stay at the hotel but first since 2019. The hotel was showing a little wear around the edges but the staff just goes out of their way to make every experience as comfortable and easy as possible. Good location for access to the town center and the pool/open lobby area on the 2nd level is a great place to watch the sunset or just activity on the street. The staff was constantly cleaning public areas. No doubt we will stay there again on our next visit.
Overall, we had a really enjoyable experience. Older hotel in downtown area, but the price is set accurately to offset the cons. Very clean and safe hotel. Free breakfast is very good. Cooks work very hard to please your requests. Staff here is wonderful. Pool was nice and bartender made nice strong drinks. Hotel does get a little noisy in the morning due to the echoes. We used a white noise app to sleep and never heard anything again. Water pressure in shower was good and plenty of hot water, however the shower head needs replaced. We would stay here again for the price we paid.
We had the city view on the 2nd floor, seeing the sunrise, and the treetops from bed each morning were beautiful. Nice pool tp relax by or in. The wifi was good and accessible everywhere within the hotel and at the pool. The breakfast was nice and easy every morning and it was a little different each day. It was so nice eating in the open courtyard. We will be back for sure, I don't see a reason to stay anywhere else.
We had a very good experience at this hotel. The location is great. It is easy to walk around the town. It is about 4 blocks from the ferry pier. The staff are very helpful. The room was clean. The beds were good. The shower was OK. The room has a safe. The breakfast was excellent. The staff was able to arrange for a med tech to come to our room for the Covid rapid antigen test. The results were returned to our email in 1 hour. The cost was $25. The result... Negative...was priceless. This hotel was an exception bargain. I would stay here again.
I really liked this place. The staff was nice and very helpful. I got a balcony with great views of the ocean. The rooms were clean. The things that they need to fix is the water pressure for the shower. I also really like that it was above a 711. I would totally stay here in the future.
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