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Avenida Rafael E. Melgar sur 467 entre Calle 5 y 7 sur Col. Centro, Cozumel 77600 Mexico
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Traveler (859)
Room & Suite (348)
Pool & Beach (89)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
Updated 03/30/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/30/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 64 hotels in Cozumel
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.6
Travelers' Choice
Our beautifully-designed hotel and our loving staff are ready to delight you in Casa Mexicana, like your home away from home! We're located just a few steps from the ferry pier and only 10 minutes from the Cozumel airport. Ideal for family vacations, romantic getaways, diving adventures and bussinee trips. Offering personalized attention to weddings ans groups. With 72 deluxe rooms city or terrace view and 16 ocean view all with private balconies Equipped with central air conditioning, cable TV, electronic safe, telephone, radio alarm clock, iron, ironing board, hairdryer, and organic bathroom amenities. Handicap room available. Our Added Values: FREE Buffet Breakfast a la Carte, internet WIFI throughout the hotel and shopping card discounts. Our Services: 24-hour front desk, room service, laundry and babysitter services. Meeting room with food and beverage services, pool, bar and bussines center.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool with view
Free breakfast
Bicycles available
Diving
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Poolside bar
Snorkeling
Kids club
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Business
Languages Spoken
English, Spanish

Location

Full view
98Great for walkers
Grade: 98 out of 100
110Restaurantswithin 0.3 miles
49Attractionswithin 0.3 miles
1450Reviews55Q+A100Room tips
Traveler rating
  • 902
  • 404
  • 86
  • 35
  • 24
Time of year
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Language
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Popular mentions
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Most Recent
judy s wrote a review Jul 2022
Roanoke, Virginia4 contributions1 helpful vote
Second time staying at this hotel. It continues to be wonderful. Clean, spacious, and location is awesome. Walking distance to tons of things. The staff are incredible. Cudos to Luis, the bartender at the lobby bar, and Sinthia, the hostess at the breakfast buffet. Food is amazing. View from the balcony was beautiful. Definitely recommend!
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip: Pay a tiny bit extra for the ocean view - it's worth it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel
Responded 6 days ago
Hi Judy, thank you so much for your feedback it means a lot for us. We do our best to offer our guests the best experience we can, and hope that you may consider staying with us again in the future. We will tell to Sinthia and Luis about your feedback. Many thanks again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
umpleby5 wrote a review Jul 2022
Salado, Texas8 contributions5 helpful votes
Great visit for a good price. The other reviews were not wrong though. The walls are very thin. Definitely download a white noise app. It made all the difference for us. The bed and pillows were awesome. The most comfortable bedding I’ve ever had in Mexico. Hot water with good pressure. Delicious breakfast served by very pleasant staff. We spent extra for an ocean view/balcony room. Totally worth it.
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: Avoid the 2nd floor. That’s where breakfast is served and it gets quite noisy. Splurge for the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Melanie A wrote a review Jun 2022
82 contributions43 helpful votes
Had an over night trip over to Cozumel whilst staying in Playa Del Carmen. The hotel was really easy to find on the main road, you could see it off the ferry coming into the island. Check in was nice and easy with friendly staff. The Wi-Fi was great too. Our room was at the back of the building but was nice and clean with 2 small double beds. The pool was fabulous and so inviting, we spent the afternoon there enjoying cocktails from the bar, which were very reasonable in price with lots of booze! Didn’t get chance to try the breakfast as we were unaware we needed face masks to eat and we didn’t have any with us. The hotel didn’t offer us masks either so we miss breakfast. Would recommend and would stay there again…it was lovely and well worth the money!
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: Don’t forget to spend time in the pool!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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fourthrock wrote a review Jun 2022
Chicago, Illinois10 contributions5 helpful votes
We sit here on the top floor of the hotel, the view from the balcony of our ocean view room is charming. Our room seems well-maintained and it is spotlessly clean. It is cleaned by, indeed the entire hotel is staffed by, the most pleasant people you could want to deal with. Elizabeth cooked my eggs to order every morning and Sinthia, well Sinthia was attentive to our every need and she makes a really good classic margarita. Reviews to the contrary smack of issues with those reviewers. Oh, that’s unkind, let’s just stay that there are so few of those reviews that it is likely an inevitable bad day was involved. We found the staff unfailingly invariably civil, cheerful, friendly, hardworking and truly helpful. Some of the other guests, not so much. We plan to return. The hotel, being located downtown San Miguel, let’s you choose from among dozens of excellent and relatively, by stateside standards, inexpensive restaurants, all within walking distance. We particularly enjoyed Azul Medera and Kondesa to name two. I came to Cozumel this time to learn to spearfish and hunt lion fish, an invasive species threatening to overrun the reefs. I was mildly successful in catching enough to then take to another restaurant worth special mention, La Mission, where they prepared the fish for my dinner. The restaurant is also within walking distance from the hotel. Indeed, the dive shop I used, Aldora Divers, picked me up from the pier right across the street from the hotel. They run a first class scuba diving operation. So in addition to being charming and centrally located, the hotel was modestly priced and provided a hearty breakfast in the price so I would consider it a bargain even with the well-worth-it upgrade to ocean view.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Phil B wrote a review May 2022
Fort Worth, Texas15 contributions4 helpful votes
Let me start this review of Casa Mexicana by saying that this is the first hotel experience I have had in a long time that I am leaving with nothing to say negative. From the time I was greeted with a cool drink, to check in, having the specific room I requested, to check out, it was one positive experience after another. This team, and I wish I knew every name, works together to offer the best experience possible. I have stayed at what is considered as 5-star hotels that need to learn customer service and facility maintenance from Casa Mexicana. Again, I wish I had every name that I had contact with but, Carlos (new hire), Darwin, Graciela, and Anibal went above and beyond. Everything worked!!!! The room TV, the lights, the bathroom, (did I say the bathroom), the comfortable bed with many pillows, the clean room that was cleaned every day without asking unlike the US hotels, the towels, the water pressure, the elevators, the cool water ready in the lobby, the A/C (a must in Cozumel) all worked perfectly. You will have a great experience at Casa Mexicana. Thank you to everyone!!
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Date of stay: May 2022
Rooms
Location
Service
Room Tip: This hotel is centrally located on the main road in Cozumel across from the ocean. It is in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mediakzar wrote a review Apr 2022
Chapel Hill, NC94 contributions34 helpful votes
This was our 4th stay at the hotel but first since 2019. The hotel was showing a little wear around the edges but the staff just goes out of their way to make every experience as comfortable and easy as possible. Good location for access to the town center and the pool/open lobby area on the 2nd level is a great place to watch the sunset or just activity on the street. The staff was constantly cleaning public areas. No doubt we will stay there again on our next visit.
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Date of stay: April 2022
Value
Location
Service
Room Tip: For a quieter stay, ask for a room that does not open onto the open center space.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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B_and_Kt wrote a review Apr 2022
United States92 contributions47 helpful votes
Overall, we had a really enjoyable experience. Older hotel in downtown area, but the price is set accurately to offset the cons. Very clean and safe hotel. Free breakfast is very good. Cooks work very hard to please your requests. Staff here is wonderful. Pool was nice and bartender made nice strong drinks. Hotel does get a little noisy in the morning due to the echoes. We used a white noise app to sleep and never heard anything again. Water pressure in shower was good and plenty of hot water, however the shower head needs replaced. We would stay here again for the price we paid.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MsTDWhite wrote a review Mar 2022
San Marcos, Texas15 contributions
We had the city view on the 2nd floor, seeing the sunrise, and the treetops from bed each morning were beautiful. Nice pool tp relax by or in. The wifi was good and accessible everywhere within the hotel and at the pool. The breakfast was nice and easy every morning and it was a little different each day. It was so nice eating in the open courtyard. We will be back for sure, I don't see a reason to stay anywhere else.
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Date of stay: March 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Charles W wrote a review Feb 2022
Huntington Beach, California2260 contributions412 helpful votes
We had a very good experience at this hotel. The location is great. It is easy to walk around the town. It is about 4 blocks from the ferry pier. The staff are very helpful. The room was clean. The beds were good. The shower was OK. The room has a safe. The breakfast was excellent. The staff was able to arrange for a med tech to come to our room for the Covid rapid antigen test. The results were returned to our email in 1 hour. The cost was $25. The result... Negative...was priceless. This hotel was an exception bargain. I would stay here again.
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Date of stay: February 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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MsShay13 wrote a review Feb 2022
12 contributions4 helpful votes
I really liked this place. The staff was nice and very helpful. I got a balcony with great views of the ocean. The rooms were clean. The things that they need to fix is the water pressure for the shower. I also really like that it was above a 711. I would totally stay here in the future.
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Date of stay: July 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$76 - $114 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa mexicana cozumel hotel cozumel, casa mexicana hotel cozumel, cozumel casa mexicana
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
88
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Frequently Asked Questions about Casa Mexicana Cozumel
Which popular attractions are close to Casa Mexicana Cozumel?
Nearby attractions include Isla Pasion (0.2 miles), Barco Pirata Cozumel (0.2 miles), and Faro Celerain Ecological Reserve (0.2 miles).
What are some of the property amenities at Casa Mexicana Cozumel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Casa Mexicana Cozumel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Casa Mexicana Cozumel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Mexicana Cozumel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Casa Mexicana Cozumel?
Conveniently located restaurants include Caribe Burger & Grill, Señor Frog's Cozumel, and Hooters Cozumel.
Are there opportunities to exercise at Casa Mexicana Cozumel?
Yes, guests have access to a pool with a view during their stay.
Does Casa Mexicana Cozumel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Casa Mexicana Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Casa Mexicana Cozumel?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (0.4 miles).
Does Casa Mexicana Cozumel have any great views?
Yes, guests often enjoy the harbor view available here.