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See all 52 hotels in Cozumel

Grand Park Royal Cozumel

4,219 reviews
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Traveler (3723)
Pool & Beach (994)
Room & Suite (615)
Overview
  • Excellent41%
  • Very good36%
  • Average14%
  • Poor5%
  • Terrible4%
Travelers talk about
“time share”(332 reviews)
“royal holiday”(79 reviews)
“bikini bar”(57 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
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Reviews (4,219)Write a Review
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1,131
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469
192
136
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1,251 - 1,255 of 3,066 reviews
Reviewed February 28, 2015

We just got back from Cozumel. We stayed from Feb 11 to the 25th Park Royal over all was a great resort with some flaws. The Good: The rooms were very clean and cleaned spotless every day. The cleaning staff was very friendly and always...More

4  Thank DLFDLF
Response from RicardodelaPaz2014, Gerente at Grand Park Royal CozumelResponded March 2, 2015

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences

Reviewed February 28, 2015

We had a wonderful time at the Park Royal Cozumel. This is our second time there and we loved it. The staff is so friendly, helpful and hardworking. The rooms and grounds are impeccably clean. The food at the restaurants and at the buffet was...More

1  Thank shuttlenut
Response from RicardodelaPaz2014, Gerente at Grand Park Royal CozumelResponded March 2, 2015

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences

Reviewed February 28, 2015

We had read many reviews before we went that helped tremendously! The staff was fantastic ! We paid the extra $40 per night to have a room on the 9th floor and had an amazing view of the ocean and cruise ships. Great beach, but...More

1  Thank Nancy L
Response from RicardodelaPaz2014, Gerente at Grand Park Royal CozumelResponded March 6, 2015

I would like to thank you for taking time out of your day to write a review; I can assure you that all of our guests' comments and suggestions are taken into consideration since we are always looking for ways to improve and provide the...More

Reviewed February 28, 2015 via mobile

THEFT, RAT DROPPINGS, HORRIBLE SERVICE, WATERED DOWN DRINKS! I only gave it one star because I couldn't give it anything less. I had the absolute WORST experience with this resort. Our first impression was great... The place seemed clean and the resort was beautiful, well...More

7  Thank Ashley W
Response from RicardodelaPaz2014, Gerente at Grand Park Royal CozumelResponded March 2, 2015

Dear guest We appreciate the time it took you to post your opinion about Park Royal Cozumel on Tripadvisor. We will consider your comments to improve our service. We hope you give us the opportunity to serve you again Feel free to contact me directly...More

Reviewed February 28, 2015

My wife and I escaped northern winter for a fun and relaxing time in Cozumel and the Park Royal. This was the first AI vacation for me. We found the hotel to be nice and clean, very friendly staff, and very good food and beverage...More

2  Thank Mike W
Response from RicardodelaPaz2014, Gerente at Grand Park Royal CozumelResponded March 2, 2015

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences

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Traveler (3723)
Pool & Beach (994)
Room & Suite (615)
Dining (224)
Hotel & Grounds (2075)
Bathroom (42)
Family and Play Areas (29)
Business Center & Event Rooms (3)
About
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Room Service
Free Internet
Spa
Hotel Amenities
Free Parking
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
$150 - $370 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Top resorts Hotel in Cozumel
#7 Luxury Hotel in Cozumel
#8 Spa Hotel in Cozumel
#10 On the Beach Hotel in Cozumel
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$150 - $370 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Top resorts Hotel in Cozumel
#7 Luxury Hotel in Cozumel
#8 Spa Hotel in Cozumel
#10 On the Beach Hotel in Cozumel
Room types
Non-Smoking Rooms, Family Rooms
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