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Grand Park Royal Cozumel Luxury Resort

Traveler (4575)
Pool & Beach (1143)
Room & Suite (731)

About

#23 of 52 hotels in Cozumel
Location
Cleanliness
Service
Value
Admire the award-winning architecture and the interior design of Grand Park Royal Cozumel Luxury Resort ; its Mayan touch that lives together with the nature that surrounds it will captivate you. From the pools, Jacuzzis and bars, you will be amazed with the turquoise shades of the sea. You will also be delighted with a wide range of gastronomic options including seafood and international specialties. Immerse yourself in an incredible submarine adventure by practicing diving and snorkeling in the world’s second biggest reef. Our activities program and nightly shows are ideal for enjoying in family. Fun is guaranteed! Live the Grand Park Royal experience in Cozumel!
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Property amenities
Pool
Free parking
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Room service
Free Internet
Spa
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Bay View
5,635Reviews
692Q+A
100Room tips
Traveler rating
  • 2,319
  • 1,925
  • 826
  • 327
  • 238
Time of year
Traveler type
Language
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  • English
Popular mentions
+1
Last year, I proposed to my fiance in the Dominican and since we love this resort so much, we decided to get married at Park Royal in Cozumel. Hands down the best trip of our lives. We haven't been to the resort in a couple of years and they have made some improvements since
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Response from PARKCZM, Gerente at Grand Park Royal Cozumel Luxury Resort
Responded 2 days ago
Dear Patrick D, I couldn’t be more thankful on the wonderful words about your recent stay at Grand Park Royal Cozumel. Thank you very much for recommending our resort and for the time you have taken to share your thoughts; I will make sure to share your review with our team, especially with Rosalia, Fernando, Aldo, Itzel and Luis; I am sure this will keep them motivated to delivering great experience to our valued guest like you. We look forward to the opportunity to welcome you one more time in the near future. Best Regards, General Manager.
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Juanita Simon Reyes was helpful via email to set some things up, which was nice. When things weren't set up properly she fixed everything. They serve decent vodka at the bars-absolute and Smirnoff etc. Buffet is small but there were a few good options. Phone didn't work in the
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Response from PARKCZM, Gerente at Grand Park Royal Cozumel Luxury Resort
Responded 3 days ago
Dear Saleen6666, Thank you very much for taking the time to post your review on our TripAdvisor profile. I am very happy to learn you had an enjoyable time with us. Thank you for recognizing Juanita; I am sure that your kind words will mean a lot her. I would like to let you know that our beach access is natural, is not made by man. We are definitely looking forward to welcome your return in the near future. Kind Regards, General Manager.
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I've stayed at many resorts in Cozumel and the Grand Park Royal has been far and above the best. I've stayed with them several times, and now two years in a row. They're customer service is remarkable, they care about their guests and they go out of their way to make you feel
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Response from PARKCZM, Gerente at Grand Park Royal Cozumel Luxury Resort
Responded 4 days ago
Dear jrf2wh, I couldn’t be more thankful on the wonderful words about your recent stay at Grand Park Royal Cozumel. I will make sure to share your review with our team, especially with Jairo, Evelin and Jose Valdivla; I am sure this will keep them motivated to delivering great experience to our valued guest like you. We look forward to the opportunity to welcome you one more time in the near future. Best Regards, General Manager
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The Hotel is rated as a 4-5 Star, but it should be rate a 3 Star Hotel. The food is very bad and the beach front to small and crowded. The price is to high for what you get. The staff is friendly and kind The rooms are Ok.
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Review collected in partnership with Cancelon.com
Response from PARKCZM, Gerente at Grand Park Royal Cozumel Luxury Resort
Responded 4 days ago
Dear Alfonso F, Let us thank you in the first place for staying at Grand Park Royal Cozumel. We are truly grateful for your appreciation towards the service provided and for highlighting our facilities. It is very unfortunate to learn that we do not meet your expectations about our food, we have already made changes to our restaurant menus, we are still making some adjustments based on the comments we are receiving. Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit. Kind Regards, General Manager.
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I'm a member of Royal holiday vacation Club, I have to wait over a 30 minutes to get checked in because front desk was taking care of other guest that arrived after myself, I reserved a Presidential Room for my and my Family with a nice view and I received a second floor which
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Review collected in partnership with this hotel
Response from PARKCZM, Gerente at Grand Park Royal Cozumel Luxury Resort
Responded 4 days ago
Dear Ximena G, I regret to learn that we didn´t meet your expectations, I sincerely apologize for any inconvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisors, and immediate actions has being taken. I reiterate my sincere apologies. General Manager.
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PRICE RANGE
$121 - $211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park royal cozumel hotel cozumelpark royal hotel cozumelpark royal cozumel mexico
FORMERLY KNOWN AS
Park Royal Cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
342
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