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Grand Park Royal Cozumel

#16 of 52 Hotels in Cozumel
Certificate of Excellence
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Grand Park Royal Cozumel
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3,084 Reviews from our TripAdvisor Community

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Showing 2,394: English reviews
Red Oak
1 review
5 of 5 stars Reviewed 3 days ago NEW

Not that I had any bad expectations but my wife and I were both very pleased with out stay and will go back for sure. The staff of every area are awesome. One piece of advise, be sure and have shirts with sleeves and pants for dinner.

Review collected in partnership with this hotel

Helpful?
Thank grsimpson1965
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Guest, Before anything thanks for your preference to Grand Park Royal Cozumel. It is with great pleasure that I read the review you kindly shared. Reading such positive reviews motivates us to work hard in order to improve every day. There is still a lot more to come to Grand Park Royal Cozumel, so please be sure to you... More 

San Antonio, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We've been visiting this resort for the last 10 years. It's our home away from home. Took our adult daughters with us this time and they had a great time! Loved the new coffee/ice creame shop and the new Caribbean restaurant. Snorkeling was excellent this visit. Food was delicious as always. All 3 pools are enjoyable and each has a... More 

Review collected in partnership with this hotel

Helpful?
Thank Debbie S
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Debbie S., Thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is very rewarding to know how much you enjoyed your stay at our resort. Thanks to reviews as complete as yours, we are able to identify opportunity areas that we can improve to... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

This was our first time at Park Royal. The location is great and there are a lot of options for swimming. The water is amazing if you have children looking to do snorkeling. There is a small beach but it's very nice. You also see the cruise ships come and go, which was pretty cool. The food choices were good... More 

Helpful?
1 Thank Heather W
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Heather W., First and foremost, I would like to express my gratitude upon your decision to stay at Grand Park Royal Cozumel and for taking the time to share your experience at our resort. It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as... More 

Ohio
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We visited Grand Park Royal at the end of June. The rooms were a good size and kept very clean. The pillows are strangely small but nothing to complain about. There is free water, pop, and beer that are replenished daily. If you're trying make a call within the hotel, use the numbers in the black book in your room.... More 

Helpful?
1 Thank Andrea H
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I have a problem with the restaurant manager of this resort. I believe the restaurant employees are a reflection of the manager. If the manager doesn't care about customer service neither will the employees working in the restaurant. I also believe they can not handle a party bigger than four people to a table.

Review collected in partnership with this hotel

Helpful?
1 Thank cherylg688
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Cozumel is a paradise and the Grand Park Royal Cozumel is also a wonderful experience. This All-Inclusive resort has lots of possibilities for eating, drinking, swimming and enjoying. There is also a cafeteria that also has several ice-cream flavours and cold drinks available anytime! The ocean view is spectacular!! The only thing we did not like was the Speciality Restaurants.... More 

Helpful?
1 Thank FVGonzalez
Euless,texas
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Keep hoping this place will get better but guess not. 8th visit here. They always want to put us on a low floor which is all trees. Need 5 th floor and higher to get an ocean view. Loyalty means little to them. And they want $30 a night extra for higher floor. And they are only 60% full. And... More 

Helpful?
3 Thank crjjetjock
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Guest, Please let me thank you in the first place for staying at Grand Park Royal Cozumel once again. Our mission is to make every stay as pleasant as possible. For that reason, we welcome all of our guests feedback as it will allow us to enhance the services we offer. I extend an honest apology to you for... More 

Oklahoma City, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My 15-year old daughter and I just returned last night from a 6-day, 5-night stay at the Grand Park Royal. The ocean-side room was absolutely gorgeous, our rooms were immaculate every single day, and we felt extremely safe in the area. The service was wonderful and the majority of the staff was very polite and considerate. My daughter did ask... More 

Helpful?
2 Thank Tonya A
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Tonya A, First and foremost, I would like to express my gratitude upon your decision to stay at Grand Park Royal Cozumel. Your comments are very important to us as they help us identify our areas of opportunity. Please receive my most sincere apologies for the unfortunate situations experienced during your stay, you can rest assured that proper measures... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

Just getting around to writing this -- but we had such a great time I had to leave a review! Went December 5-12th, 2015 with 5 of my close friends. None of us had ever been to Cozumel before and didn't know what to expect, but we LOVED the island -- and loved Park Royal! From the moment we arrived... More 

Helpful?
Thank Kasey H
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Kasey H, Please let me thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is very pleasant to read how much you enjoyed our service and facilities. Kindly let me remind you that our mission is to deliver the best experience to our guests... More 

New Braunfels, Texas
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Cozumel is one of my favorite get aways, it was one of my husband's too. The people are friendly, shopping is great, prices are reasonable, it is an easy town to get from point A to point B and it is safe to visit. My husband and I have traveled their several times, but we never stayed at Grand Park... More 

Helpful?
Thank freespirittraveler07
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Guest, Let me thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is very agreeable to read how much you enjoyed our service and facilities, our mission is to deliver the best experience to our guests and it is very important to know that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $139 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#7 Luxury Hotel in Cozumel
#7 Spa Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
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