Everyone is very helpful, safe and beautiful resort with amazing restaurants! Love the team funtastic and Jorge is Great. Great entertainment for all ages. This is our 3rd year coming and they know how to get everyone having fun! Will definitely be back!
I have traveled to Mexico 50 plus times and I have NEVER in my life been treated as bad as this place. I was threatened by the manager that I would go to jail if I didn’t pay $75 dollars for 8 towels with makeup on them. He threatened me and demanded cash and wouldn’t let us leave without paying for towels. The manager is extremely rude and I will take this all the way to the top and get him fired!!! We were extorted out of money and almost missed our flight because of it! He wouldn’t tell us what we owed for almost 30 minutes which made us almost miss our flight!!!
My Husband & I had a Great Time at this resort. Starting with Paola Palacios Rangel who helped plan the trip from the US & kept us informed with updates especially with the virus. Always nice & professional. She did Amazing! Next Nora Carillo from the resort reached out to us &was our resort specialist. She made sure our stay would me Magical & she did! Also, Nora along with Fernanda Sarlatita made sure my secret plans for my husband was carried out Perfectly! I felt like they were my home away from home Sisters. Fernanda & George toured us around the resort which made our decision to become members simple & easy with no regrets❤ The Entertainment Staff was phenomenal too. They engaged you with the various activities & even called us by our names which really gave it a personal touch like we mattered & were special. I noticed that with the other guest they mingled with too! Thank You All at Grand Park Royal & those behind the scenes too that made our visit A Dream🥰🤩…
We chose this hotel for it's proximity to our favorite dive shop (Cozumel Marine World). It was an excellent value. The staff was very friendly and helpful. They arranged for the required covid test needed for us to return to the US to be done right at the hotel. So easy and convenient. The hotel, rooms, dining areas were very clean and comfortable. The property is well taken care of. My only negative comment is: They have an adult only pool that I expected and was told would be a quiet and peaceful location to relax and read my book. It had loud music which competed with the regular pool's loud music and activities. The beach area was sandwiched between the 2 different loud music pools. I went back up to the main area pool which despite kids playing was more quiet. It would be nice to have a truely quiet adult pool.…
excellent, will come again! From check in to checkout it the staff was respectful and so Helpful. Food at the restaurants was excellent and wait staff was top notch. Special thanks to Pepe, David and all the entertainment staff for making this vacation so memorable.
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