Grand Park Royal Cozumel
6,659 reviews
#25 of 57 Hotels in Cozumel
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Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600 Mexico
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Full view
View all photos (5,281)5,281
Pool & Beach (1323)
Room & Suite (790)
Travel safe during COVID-19
A note from Grand Park Royal Cozumel
Updated 09/25/20
About
#25 of 57 hotels in Cozumel
Location
Cleanliness
Service
Value
Admire the award-winning architecture and the interior design of Grand Park Royal Cozumel; its Mayan touch that lives together with the nature that surrounds it will captivate you. From the pools, Jacuzzis and bars, you will be amazed with the turquoise shades of the sea. You will also be delighted with a wide range of gastronomic options including seafood and international specialties. Immerse yourself in an incredible submarine adventure by practicing diving and snorkeling in the world’s second biggest reef. Our activities program and nightly shows are ideal for enjoying in family. Fun is guaranteed! Live the Grand Park Royal experience in Cozumel!
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Harbor View
Languages Spoken
Spanish
Location
Full view
64Somewhat walkable
Grade: 64 out of 100
14Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Contact
Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600 Mexico
Name/address in local language
Getting there
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6,659Reviews804Q+A100Room tips
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Popular mentions
Everyone is very helpful, safe and beautiful resort with amazing restaurants! Love the team funtastic and Jorge is Great. Great entertainment for all ages. This is our 3rd year coming and they know how to get everyone having fun! Will definitely be back!
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Date of stay: March 2021Trip type: Traveled with friends
1 Helpful vote
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 2 days ago
Dear guest, We are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Sincerely, Javier Colorado General manager
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I have traveled to Mexico 50 plus times and I have NEVER in my life been treated as bad as this place. I was threatened by the manager that I would go to jail if I didn’t pay $75 dollars for 8 towels with makeup on them. He threatened me and demanded cash and wouldn’t let us leave without paying for towels. The manager is extremely rude and I will take this all the way to the top and get him fired!!! We were extorted out of money and almost missed our flight because of it! He wouldn’t tell us what we owed for almost 30 minutes which made us almost miss our flight!!!
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Date of stay: March 2021Trip type: Traveled with friends
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 2 days ago
Dear guets, Please accept our most sincere apologies for the unfortunate situation experienced during your stay, it seems that this incident was not properly handled it by our management team, unfortunately. I’m very interested in exploring with you any possibility in trying to revert your perception, is there is any possibility that I can get in contact with you? If so, could you please send me an e-mail to gerenciaczm1@park-royalhotels.com Hoping to hearing back from you Cordially Javier Colorado General manager
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+1
My Husband & I had a Great Time at this resort. Starting with Paola Palacios Rangel who helped plan the trip from the US & kept us informed with updates especially with the virus. Always nice & professional. She did Amazing! Next Nora Carillo from the resort reached out to us &was our resort specialist. She made sure our stay would me Magical & she did! Also, Nora along with Fernanda Sarlatita made sure my secret plans for my husband was carried out Perfectly! I felt like they were my home away from home Sisters. Fernanda & George toured us around the resort which made our decision to become members simple & easy with no regrets❤ The Entertainment Staff was phenomenal too. They engaged you with the various activities & even called us by our names which really gave it a personal touch like we mattered & were special. I noticed that with the other guest they mingled with too! Thank You All at Grand Park Royal & those behind the scenes too that made our visit A Dream🥰🤩…
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Date of stay: February 2021Trip type: Traveled as a couple
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 2 days ago
Dear guest, I couldn’t be more thankful on the wonderful words about your recent stay at Grand Park Royal Cozumel. Thank you very much for recommending our resort and for the time you have taken to share your thoughts; I will make sure to share your review with our team, especially with Paola, Nora, Aldo, Fernanda; I am sure this will keep them motivated to delivering great experience to our valued guest like you. We look forward to the opportunity to welcome you one more time in the near future. Best Regards, Javier Colorado General manager
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We chose this hotel for it's proximity to our favorite dive shop (Cozumel Marine World). It was an excellent value. The staff was very friendly and helpful. They arranged for the required covid test needed for us to return to the US to be done right at the hotel. So easy and convenient. The hotel, rooms, dining areas were very clean and comfortable. The property is well taken care of. My only negative comment is: They have an adult only pool that I expected and was told would be a quiet and peaceful location to relax and read my book. It had loud music which competed with the regular pool's loud music and activities. The beach area was sandwiched between the 2 different loud music pools. I went back up to the main area pool which despite kids playing was more quiet. It would be nice to have a truely quiet adult pool.…
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 3 days ago
Dear guest, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind regards Javier Colorado General manager
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excellent, will come again! From check in to checkout it the staff was respectful and so Helpful. Food at the restaurants was excellent and wait staff was top notch. Special thanks to Pepe, David and all the entertainment staff for making this vacation so memorable.
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 4 days ago
Dear Mr. Gering, thank you for sharing your wonderful comments about your visit at Grand Park Royal Cozumel, I am very glad to learn you had a delightful time with us, and we highly appreciate your compliments on our culinary offer and wonderful service, especially from Pepe, David and all the entertainment staff. We are definitely looking forward to welcome your return in the near future. Cordially Javier Colorado General manager
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PRICE RANGE
$122 - $317 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park royal cozumel hotel cozumel, park royal hotel cozumel, park royal cozumel mexico
FORMERLY KNOWN AS
Park Royal Cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
342
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Claim Your Listing Frequently Asked Questions about Grand Park Royal Cozumel
Which popular attractions are close to Grand Park Royal Cozumel?
Nearby attractions include El Cid Ceiba Resort Day Pass (0.09 miles), Mayan Plaza (0.2 miles), and Royal Village Shopping Center (0.1 miles).
What are some of the property amenities at Grand Park Royal Cozumel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Grand Park Royal Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Park Royal Cozumel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Park Royal Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Grand Park Royal Cozumel?
Conveniently located restaurants include Half Senor Frogs, Bubba Gump Shrimp Co., and Jimmy Buffett's Margaritaville.
Are there opportunities to exercise at Grand Park Royal Cozumel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Grand Park Royal Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Royal Cozumel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Park Royal Cozumel?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (2.1 miles).
Does Grand Park Royal Cozumel have any great views?
Yes, guests often enjoy the harbor view available here.