Grand Park Royal Cozumel
Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel 77600 Mexico
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About
#31 of 64 hotels in Cozumel
Location
4.3
Cleanliness
4.4
Service
4.2
Value
4.0
Admire the award-winning architecture and the interior design of Grand Park Royal Cozumel; its Mayan touch that lives together with the nature that surrounds it will captivate you. From the pools, Jacuzzis and bars, you will be amazed with the turquoise shades of the sea. You will also be delighted with a wide range of gastronomic options including seafood and international specialties. Immerse yourself in an incredible submarine adventure by practicing diving and snorkeling in the world’s second biggest reef. Our activities program and nightly shows are ideal for enjoying in family. Fun is guaranteed! Live the Grand Park Royal experience in Cozumel!
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Desk
Housekeeping
Minibar
Flatscreen TV
Hair dryer
Private balcony
Room service
Safe
Telephone
Bottled water
Tile / marble floor
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Harbor View
Languages Spoken
English, Spanish
Location
75Somewhat walkable
Grade: 75 out of 100
19Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel 77600 Mexico
Name/address in local language
8042Reviews865Q+A100Room tips
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The people and staff were amazing. absolutely amazing. We had a wonderful time because of them. That's where my positive feedback ends. I don't know who owns this resort, but they should resign immediately. The property is falling apart. Elevators didn't work, the pool's filtering system wasn't operational, the water was stagnant. The deck on the ocean is decaying and boards were splitting in half daily. We watched in horror as several visitors literally fell through the deck and cut their legs. We saw the same people working EVERY day, no days off. The food was well-presented by the staff and you could tell they took great care to do their part of the job, but the food is terrible. No flavor, no authenticity. Frozen food heated in an oven would have been better. The advertising for this place is amazing. From the brochures and website, it looks amazing, but it couldn't be further from the truth. The ONLY thing Grand Park Royal has going for it is the staff...except you are screwing that up, too. On our last day we saw many of the people that worked so hard to serve us during the week out front protesting poor working conditions. We witnessed this first-hand. If I could have stood with them, I would have. I've never been so disappointed traveling in my life. This is clearly a leadership/ownership problem. Fix it. Your employees deserve better, and so do your customers.…
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Review collected in partnership with this hotel
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded yesterday
Dear Mr. Jonathan, I regret to learn that we didn´t meet your expectations, I sincerely apologize for any inconvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisors, and immediate actions has being taken. I reiterate my sincere apologies Guest service manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is not that bad if you are on a budget and still want to stay in the island, but otherwise, stay in Playa del Carmen or pay the extra buck for the Meliá or Presidente. The restaurant staff is overwhelmed and the property lacks appropriate maintenance.
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Review collected in partnership with this hotel
Date of stay: June 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 3 days ago
Dear guest, I regret to learn that we didn´t meet your expectations, I sincerely apologize for any inconvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisors, and immediate actions has being taken. I reiterate my sincere apologies Guest service manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am giving a 5 star for value. My Wife and I are fairly well traveled airline employes. With that said, for the price paid for the average traveler. This place is a 5 . You can pay double the price down the road, and we have, but for the money, Grand Park does very well for your price paid. Great location. Very nice smallish beach. Its been around for a while but they have kept things up very well. Take away the value part and I would call Grand Park a good 4 star. Wife and I are going back next week. Looking forward to a very relaxing few night. Hope this helps.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 5 days ago
Dear guest, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind regards Guest service manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very disappointing to see so many changes at this hotel on our 7h stay. The restaurants and service has declined very noticeably, and we will not return again. The food, once gourmet, is just so-so. The housekeeping staff has to be called to replace simple things like soap, washclothes, and coffee machine supplies after they clean daily. The minibar is rarely refreshed. There are few activities by the pool these days, and most activities are now by the beach. The pool minibar snacks use previously good but on this trip there was only ceviche every day, and we had to walk to the beach area to get decent snacks. The liquor seems very diluted too, and the pina coladas had no kick to them.
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, I regret to learn that we didn´t meet your expectations, I sincerely apologize for any inconvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisors, and immediate actions has being taken. I reiterate my sincere apologies Guest service manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our family group of 15 recently stayed here and we had a great time. I was surprised by the number of daily activities available including exercise classes, afternoon pool parties, and evening performances. The magic show and Michael Jackson tribute were very fun to watch! It was nice that there were activities at all times of the day and even late into the evening. Our kids went to kids club and they had a great time. They were begging to be dropped off there. They also loved getting to stop by Cafe Sole multiple times a day for an ice cream cone. The iguanas that watched us eat snacks by the infinity pool were also a fun surprise. While we were excited for the variety of food options, by the end of our stay they were becoming somewhat repetitive. Finding kid friendly food was a bit of a challenge at the buffet. Even some plain noodles, chicken nuggets, or pizza would have been a great option. The food at the Italian restaurant was disappointing but the food at the Mexican restaurant was amazing. We didn't get to try out the Caribbean restaurant since it is for adults only- I appreciate that the resort has an option for an adults-only pool and restaurant. The main thing I would've liked to be different about our room was that it didn't provide much privacy. The shower area was open to part of the room and being that we were adults/kids in our group, it would have been nice to have a door and fully private showering area. There is also a lot of hallway noise from people hollering and walking through, even late at night. The drinks we had at the resort were all very tasty, but seemed to lack alcohol or it was very watered down alcohol. Even after drinking multiple drinks, we felt very little effect. Overall, our stay was a pleasant experience and I would return. Everything was clean and very "grand" feeling. We always felt safe.…
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear Mrs. Hanna, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours Guest service manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice vacation. He dont have a lot food variety but its find for one week. The barman in the bikini pool work very hard. Small but very clean beach. Very kid friendly. We pass a very nive week. Thank
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 2 weeks ago
Dear guest, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind regards Guest service manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location in Cozumel for families. Several options for pools and a private beach which provides a great opportunity to snorkel onsite just past the break wall. Several dining options on site for dinner and an ample breakfast menu.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 2 weeks ago
Dear guest, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind regards Guest service manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a change for us as we would usually AirBnB in town. This trip we had my young adult daughters and it gave them something to do when we went on morning dives. The location makes the marina and the city center convenient. Nice staff, clean, a bit of an older property but still very pleasant. Stand alone restaurants on the property are better than the buffet, although for breakfast the buffet is quite nice. The adult pool on the ocean side is very lovely. It is nice in a basic way.
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 3 weeks ago
Dear guest, Thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience. We are definitely looking forward to welcome your return in the near future. Kind regards Guest service manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Funtastic Group was the best part of our vacation! They have an entire schedule of activities for children and adults. Giovanni, Javier, Maria, Alex, and Leslie: thank you for an unforgettable experience. I hope we see you again soon <3
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 3 weeks ago
Dear guest, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of the Funtastic staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Yours sincerely, Guest service manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
There were a few minor bumps in the road at this resort, but overall it was a good experience. I’ll start with the bad. My friends and I went to a club downtown and met some people. We brought them back to the hotel and immediately they and I were questioned about why they were there. They made us purchase wristbands for $85 USD each just for them to sit there for 2 hours. Before they left security came up and questioned them again, this time in Spanish so that I couldn’t understand. The next day after breakfast I went to use my room key and found out they deactivated all of our room keys. I went to the front desk to question it and they explained to me that since our friends left without allowing them to cut off wristbands they were going to charge me each day that they didn’t get them back. They told me to sign a paper saying we forgot to get them cut off and that they won’t charge us. Fast forward 3 days later to when we checked out. They wouldn’t let me check out until they saw the wristbands cut off. They requested either they come back here so they can do it or we get picture evidence that they were cut. Luckily we followed each other on instagram, so I was able to get photos. When I showed them the photos the front desk clerk looked skeptical and acted as if he didn’t believe they were real. He finally had me email the photos to him and he let me leave. Now the good. I met so many new people there. The staff, with the exception of a few, are super nice. They made the trip great. From Yaamii at the sports bar to the waitresses. The best part was the Funtastic Team. They were all amazing. Giavani, Alex, Leslie, Maria, and everyone else on the team were so nice and always getting us involved. We got pictures with them all and followed each other on Instagram. They all said I looked like Justin Bieber, so that made it even better. Keep that team around because they are the reason we will never forget this vacation. …
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: The infinity pool/bars close at 6pm. Very early. Make sure you get some pool time in.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 3 weeks ago
Dear Mr Mark, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Yours sincerely, Guest service manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$176 - $254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park royal cozumel hotel cozumel, park royal hotel cozumel, park royal cozumel mexico
FORMERLY KNOWN AS
Park Royal Cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
342
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Claim Your ListingGRAND PARK ROYAL COZUMEL $156 ($̶4̶8̶2̶) - Updated 2023 Prices & Resort (All-Inclusive) Reviews - Mexico
Frequently Asked Questions about Grand Park Royal Cozumel
Which popular attractions are close to Grand Park Royal Cozumel?
Nearby attractions include El Cid Ceiba Resort Day Pass (0.1 miles), Mayan Plaza (0.2 miles), and Royal Village Shopping Center (0.1 miles).
What are some of the property amenities at Grand Park Royal Cozumel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Grand Park Royal Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Park Royal Cozumel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Park Royal Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Grand Park Royal Cozumel?
Conveniently located restaurants include Ix Kool, Jimmy Buffett's Margaritaville, and Paprika Mexican & Caribbean Cuisine.
Are there opportunities to exercise at Grand Park Royal Cozumel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Grand Park Royal Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Royal Cozumel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Park Royal Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Park Royal Cozumel?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (2.0 miles).