Grand Park Royal Cozumel
6,603 reviews
#24 of 57 Hotels in Cozumel
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Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600 Mexico
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Full view
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Pool & Beach (1318)
Room & Suite (789)
Travel safe during COVID-19
A note from Grand Park Royal Cozumel
Updated 09/25/20
About
#24 of 57 hotels in Cozumel
Location
Cleanliness
Service
Value
Admire the award-winning architecture and the interior design of Grand Park Royal Cozumel; its Mayan touch that lives together with the nature that surrounds it will captivate you. From the pools, Jacuzzis and bars, you will be amazed with the turquoise shades of the sea. You will also be delighted with a wide range of gastronomic options including seafood and international specialties. Immerse yourself in an incredible submarine adventure by practicing diving and snorkeling in the world’s second biggest reef. Our activities program and nightly shows are ideal for enjoying in family. Fun is guaranteed! Live the Grand Park Royal experience in Cozumel!
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Head massage
Massage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Harbor View
Languages Spoken
Spanish
Location
Full view
63Somewhat walkable
Grade: 63 out of 100
13Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Contact
Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $20/day
6,603Reviews792Q+A100Room tips
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Popular mentions
Couldn't be a better location! Very comfortable stay! Staff were amazing, top notch! thank you Edwardo, Humberto & Aldo - you stood out! So did the FunTastic crew! Super fun entertainment and activities!
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 2 days ago
Dear guest, I couldn’t be more thankful on the wonderful words about your recent stay at Grand Park Royal Cozumel. Thank you very much for the time you have taken to share your thoughts; I will make sure to share your review with our team, especially with Eduardo, Humberto, Aldo and the Funfantastic; I am sure this will keep them motivated to delivering great experience to our valued guest like you. We look forward to the opportunity to welcome you one more time in the near future. Best Regards, Javier Colorado General manager
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It was a nice stay. I liked to staff they were very friendly and helpful. I must say, they stepped ahead to help me out even though with little english. I will surely be comming back to the hotel again once covid is over!!!
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Date of stay: June 2020Trip type: Traveled on business
Value
Service
Sleep Quality
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 2 days ago
Dear guest, We are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Sincerely, Javier Colorado General manager
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Food quality was poor and choices are very limited in December ( it was great in October!), the guest elevators were broken the entire 6 night stay, no fruit juice in the bars they use soda and syrup mixes, no upgrade given even though it's a VIP access property member for Hotel.com gold members.
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Review collected in partnership with this hotel
Date of stay: December 2020Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 6 days ago
Dear guest, first and foremost, we would like to express our gratitude for your preference for Grand Park Royal Cozumel. Our main mission is to make your stay as pleasant as possible, so we appreciate any feedback that help us to enhance our services. It is very unfortunate to learn that we do not meet your expectation, we are in the process of improving our food and bevarage concept, and at this time we are repairing and reestablishing our elevators damage due Delta and Zeta. We wish we can count on the opportunity of welcoming you again in the near future, it will be a pleasure to serve you. Cordially Javier Colorado General manager
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My wife and I first stay at the Park Royal Cozumel was in September, 2011. Over the years we've came back to this resort 5 times. This stay wasn't our more pleasant stay. The beds were very uncomfortable, as well the pillows are too hard. Not well suited for a good night's sleep. The shower leaked on the floor out to the toilet area every time we took a shower. We let the front desk know about this issue. They said they fixed it. It didn't get fixed. Unless you call mopping it up fixed? Upon checking in, we waited almost an hour to get a room. Once we did check in our room, the room wasn't cleaned very well, there was hair on the floor in the bathroom and the countertops had cup stains throughout the countertops in the bathroom and bedroom. Our most disgusting and disturbing encounter we had was the day before we checked out January 3rd, 2021 we checked out the 4th of January. This was on the service elevator. We got on the elevator with another couple on PB, which was fine. We we're wearing our masks as they were too. The elevator stopped on the 3rd floor and an employee of Park Royal by the name of Eduardo got on the elevator. We was ok with this. There was a conversation Eduardo had asked in spanish to the other couple on the elevator if they we're ok with him standing next to them, yet he didn't ask my wife or I. The couple agreed without hesitation. This couple got off on the 6th floor. Our room was in the 7th floor. As my wife and I are in the elevator with Eduardo, he pulls his mask off his face and deeply breathes in and out very aggressively, not once but twice! My wife and I look at each other in disgust! This was exceptionally rude, disrespectful and disregard for our safety. Even though I was wearing a mask I could smell the foulness of his breath through my mask! My wife held her breath till we got off the elevator on the 7th floor. I took a picture of him later the next day to show who this individual is. Unfortunately I can't attach it to this section of comments. I can attach in an email if so needed. My wife and I will not be returning to Park Royal in the future. Primarily due to the disrespectful actions of Eduardo! Our overall experience wasn't as expected.…
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Date of stay: January 2021Trip type: Traveled as a couple
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, I regret to learn that we didn´t meet your expectations, I sincerely apologize for any inconvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisors, and immediate actions has being taken. I reiterate my sincere apologies Javier Colorado General manager
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Overall our stay was ok. Our checking in was a bit of a struggle. We had a promo for an upgraded room (garden room to Ocean view) through our travel agent and the room wasn’t ready when we arrived. So we moved into the Garden view with the understanding that they would move us to an ocean view the next day. Upon walking the building and seeing the grounds, the resort was certainly not to capacity and there was plenty of ocean view rooms sanitized and available. We went and explained our distaste and observations. They wanted to make us happy so they moved us to an ocean view right away. While we were waiting initially for them to complete the check in process, personnel from the timeshare or Holiday Vacations welcomed us, gave us coupons, talked with us about what we wanted to do or see, offered discounts on those interests, and then invited us to view their updated rooms that are available to us and wanted to schedule our excursions to use his promotion, only available to us if we have breakfast with him. We kindly declined, despite the continued pressure, even throughout our stay. The rooms are not terrible. Your average hotel room. All rooms have a balcony or terrace. Garden view rooms are looking at the “forest” of palm trees and don’t really have much of a view of the pool. Ocean view, beautiful view. We came in January 2021 and with no cruise ships coming to port, it was really nice. Now if there were cruise ships, it wouldn’t be such a fantastic view as the cruise ship piers are directly in front of the building. Rooms are cleaned daily and stocked with towels. The mini bar, we needed to request this to be filled or it was not stocked. Our room (2815/2817) the A/C rattled when it first came on, quite loudly, but didn’t bother us too much at night. The humidity can get bad too, but I was surprised at how quickly the room dehumidifies. The grounds of the resort are very nice and well kept. The small secluded beach is across the street, but there is a short tunnel/walkway that brings you there. Views were decent for beginner and intermediate snorkelers. 2 pools (1 adults only), 2 hot tubs (1 adults only) 2 swim up bars (1 adults only), the snack bar and the Seafood restaurant are out by the beach. They were not enforcing in the adults only area. Pools were on the colder side, refreshing as we would say. The ocean water was warmer. As for the All-inclusive part. Food was hit or miss. Snacks, they had hot dogs, hamburgers, chips, very runny melted cheese and a few toppings. Drinks were cold, but either REALLY strong or REALLY weak. Crab cakes were amazing, shrimp wrapped in bacon was small and the bacon was hardly noticeable, but still good. The Mexican restaurant was ok. The breakfast buffet had a variety of items, the temperature of the food could have been warmer. It seemed like they catered towards American dishes more then anything. The service through out the resort was really spotty. Lots of personnel, but many times they were standing around. Seemed like the restaurants were over staffed and the beach and pool areas were understaffed. The beach and pool staff worked hard, there was just very few of them, 1 maybe 2 for the beach and non-adults only pool, which is a good size area. At the time we went, we spent a full day (9:45a-5p) at the beach and pool and was served drinks in our chairs 3 times. Not what we expected for a nearly 5 star resort compared to others we’ve been. Couple tips/observation: Only 1 room service a day. Excursions not booked through resort, meet guides at entrance on the street as “security” won’t let them up to the lobby. Have breakfast and lunch/snacks on property and go to town for dinner. Ernestos is great - right across the street. Amazing fajitas! Taqueria Diaz, mmmm mouth watering! Brush up on your Spanish or have a translator app as it’s a local neighborhood restaurant. Well worth it though!…
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Date of stay: January 2021Trip type: Traveled with family
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, First of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours Javier Colorado General manager
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PRICE RANGE
$122 - $317 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park royal cozumel hotel cozumel, park royal hotel cozumel, park royal cozumel mexico
FORMERLY KNOWN AS
Park Royal Cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
342
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Claim Your Listing Frequently Asked Questions about Grand Park Royal Cozumel
Which popular attractions are close to Grand Park Royal Cozumel?
Nearby attractions include El Cid Ceiba Resort Day Pass (0.09 miles), Mayan Plaza (0.2 miles), and Royal Village Shopping Center (0.1 miles).
What are some of the property amenities at Grand Park Royal Cozumel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Grand Park Royal Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Park Royal Cozumel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Park Royal Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Grand Park Royal Cozumel?
Conveniently located restaurants include Half Senor Frogs, Bubba Gump Shrimp Co., and Jimmy Buffett's Margaritaville.
Are there opportunities to exercise at Grand Park Royal Cozumel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Grand Park Royal Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Royal Cozumel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Park Royal Cozumel?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (2.1 miles).
Does Grand Park Royal Cozumel have any great views?
Yes, guests often enjoy the harbor view available here.