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Grand Park Royal Cozumel

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#13 of 50 Hotels in Cozumel
Certificate of Excellence
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Grand Park Royal Cozumel
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3,179 Reviews from our TripAdvisor Community

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Showing 2,436: English reviews
1 review
5 of 5 stars Reviewed today NEW via mobile

My friend and I just spent 4 nights at Grand Park Royal and had an absolute blast. Beautiful resort and amazing staff. Rene, Edgar, Julian and Nicte Ha all had fun planned activities throughout the day, as well as fun and interactive shows at night. All the food was amazing. Our favorite was the Caribbean restaurant. All in all every... More 

Helpful?
Thank Jessica G
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The resort is beautiful and relaxing. The pools were amazing (the one by beach). Food was good, just wish the buffet had more options. Housekeeping does a good job but there was one day the forget to clean our room and another day they left no toilet and we had to use a bathroom elsewhere in the middle of the... More 

Review collected in partnership with this hotel

Helpful?
Thank Nayrod88
Chesapeake, Virginia
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 days ago NEW

I would go back to this resort in the heartbeat. We had fantabolous times, the resort offer great food, drinks and excellent service. I would give it 5 star but few things turn me off: 1. They hussle you of time sharing sales the moment you check in, (for what is worth, they will give you discount in excursion.) 2.... More 

Helpful?
Thank RoNory
Sunny Beach, Bulgaria
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We booked 2 rooms that were connecting and they were decent enough. The rooms had all essentials with new Samsung flat screen TVs. Rooms are very clean, uncluttered and better than some Sheratons/Holiday Inns. Mini bar is sparse. No spirit/liqueurs. You get 1 diet coke, 1 fat coke, 1 Fanta, 2 waters, 1 Dos XX and 1 Sol beer. The... More 

Helpful?
Thank TruthInWriting
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

I went here with my boyfriend, and we had an amazing time. As soon as we arrived, we were greeted with cocktails and shots, lol. the hotel staff was super friendly and super experienced, and did everything they could to please you. We got there about 2 hours before check in time, but our room was ready in an hour!... More 

Helpful?
1 Thank nikc92
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Estimado nikc92, Before anything else, thank you for your stay at Grand Park Royal Cozumel and for the time taken to share your experience. It is very pleasant to read how much you enjoyed our service and facilities. Kindly let me remind you that our mission is to deliver the best experience to our guests and it is very gratifying... More 

San Antonio, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great staff, clean accommodations, wide variety of food, beach, pools, rentals, you name it. This was an all inclusive property and included room service, several restaurants - casual to fancy -, three pools, several Jacuzzi's, private beach with snorkeling, chairs, cabanas with pillows, seaside massages available and much more. Oh, and did I mention??? All inclusive means alcohol, too! Activities... More 

Helpful?
1 Thank lisaerwin2016
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear lisaerwin2016, Above all, I want to thank the confidence placed on Grand Park Royal Cozumel as host of your vacation and the time taken to share your charming experience. It is enormously satisfying to know that we provided you with a memorable stay. That is one of our main goals and it is good to know that we are... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Great family vacation on a budget. Claudia in the kids club is awesome. She keeps the kids busy and having fun all day. Drinks are great,food is ok. Unfortunately, if your traveling with kids under 12 you will never get to experience the specialty dining. Something they should really reconsider.(even if they only have the 6:30 seating with kids). Buffet... More 

Helpful?
1 Thank Julia S
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Julia S., Please let me thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your experience. Your comments are very important to us, they help us to identify our opportunity areas to reach our goal which is our guests satisfaction. We are currently implementing action plans to improve... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Very good hotel with amazing service! We cry when we leave... We enjoying from every moment Lovely people lovely service! I just wanna come back again it's was our pleasure !!!!!!!!!!!!!!!!! Best vacation ever The breakfast was rich and tasty The room service very good and warm. The pool is like sea !

Helpful?
Thank Avital E
Brownfield
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent facility! Great Food! Great People! You will definitely enjoy your stay here! The rooms and grounds are constantly being cleaned, the food is freshly prepared and tasty, the staff go above and beyond to keep your stay amazing! Be prepared for the beds, though, they are a bit on the firm side (not pillow topped)

Review collected in partnership with this hotel

Helpful?
1 Thank N6100LHjamesh
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear N6100LHjamesh, Thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your experience. Is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant as possible and it is gratifying to know that we... More 

Florida
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

The resort amenities are great and the key factor are the amazing staff they have there. From Arturo at the front desk with an amazing team of bellboys, Valeria from the Royal group, Edgar from the animations and recreation team, Glendy and Dayana with a great welcome attitude as hostesses at the special restaurants and the buffet. Also, the food... More 

Helpful?
Thank Dario O
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Dario O., Please let me thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is enormously satisfying to know that we provided you with a memorable stay. That is one of our main goals and it is good to know that we are on... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $123 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Luxury Hotel in Cozumel
#6 Top resorts Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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