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See all 53 hotels in Cozumel

Grand Park Royal Cozumel

4,286 reviews
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Traveler (3787)
Pool & Beach (998)
Room & Suite (634)
Overview
  • Excellent41%
  • Very good36%
  • Average14%
  • Poor5%
  • Terrible4%
Travelers talk about
“time share”(338 reviews)
“royal holiday”(79 reviews)
“bikini bar”(57 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
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Reviews (4,286)Write a Review
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1,145
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476
195
139
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All reviewstime shareroyal holidaybikini barthe caribbean restaurantcoconut grouperokie dokiesmall beachmexican and italian restaurantsnachosinfinity poolbeach areasnack barhot watermake reservationsocean viewmain poolper day
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1 - 5 of 3,101 reviews
Reviewed 2 days ago

We stayed there for a week. Some of the staff were friendly some were not. The hotel itself was small compared to others on the island. The beach front was very small. It was fast becoming a nightmare when my mother and mother in law...More

Thank john9973473
Reviewed 4 days ago

The food was cold all day long at the buffet. The 3 restaurants were very delicious, and served hot. The hot tub was not working the whole week we were there. The room was nice and the grounds were very well kept. The staff is...More

Review collected in partnership with this hotel
Thank Michelle W
Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded 2 days ago

Dear Michelle W Let us thank you in the first place for staying at Grand Park Royal Cozumel. Please accept our most sincere apologies for the unfortunate situation experienced during your stay. We are working on this issues for these inconveniences not to take place...More

Reviewed 4 days ago

good over all the food could be better everything else was good breakfast was good lunch average. room was clean and maid service good over all people were friendly the place was clean and price was a good valueMore

Review collected in partnership with this hotel
Thank alanmichaelf2018
Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded 2 days ago

Dear alanmichaelf2018, Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was...More

Reviewed 4 days ago

Bad food, horrible customer service, tourist trap. I went here on my anniversary and it felt like a tourist trap. Everywhere you go the prices are hiked up double or triple the amount. The food and drinks are not worth what your paying for. Very...More

Review collected in partnership with this hotel
Thank josecU8179PL
Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded 2 days ago

Dear josecU8179PL First of all, we would like to thank you for choosing Grand Park Royal Cozumel as host of your recent holidays. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps...More

Reviewed 4 days ago

The resort is a huge fail and it comes from the upper management and trickles down. We just returned from a weeks stay in room 2327 at this hotel. We had problems with the room, service, and were constantly hustled by the vacation club from...More

Thank Sarah Z
Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded 2 days ago

Dear Sarah Z, Let us thank you in the first place for staying at Grand Park Royal Cozumel. Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Room Service
Free Internet
Spa
Hotel Amenities
Free Parking
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
$166 - $352 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Cozumel
#7 Top resorts Hotel in Cozumel
#8 Spa Hotel in Cozumel
#10 On the Beach Hotel in Cozumel
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$166 - $352 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Cozumel
#7 Top resorts Hotel in Cozumel
#8 Spa Hotel in Cozumel
#10 On the Beach Hotel in Cozumel
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (3787)
Pool & Beach (998)
Room & Suite (634)
Dining (226)
Hotel & Grounds (2112)
Bathroom (44)
Family and Play Areas (29)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
Paula G
January 16, 2018|
Answer
Response from PARKCZM | Property representative |
Dear Paula, the cost is $6usd per day per person, Best regards!
0
Votes
Google Translation
Room Tips
"go to another hotel"
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"horrible. tile floors typical what you would expect from Mexico, horrible water pressure and luke warm water."
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"If you get building one, get as far back from the road as possible. We had 1703 and still could hear the..."
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"higher floor has the best view"
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