Grand Park Royal Cozumel
6,804 reviews
#26 of 60 Hotels in Cozumel
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Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$131
Reserve now, pay at stay
$189
$117
SAVE $72
Hotels.com$166
Travelocity$166
ZenHotels.com$189
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (5,318)5,318
Pool & Beach (1325)
Room & Suite (793)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
Updated 09/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Park Royal Cozumel
Updated 09/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#26 of 60 hotels in Cozumel
Location
Cleanliness
Service
Value
Admire the award-winning architecture and the interior design of Grand Park Royal Cozumel; its Mayan touch that lives together with the nature that surrounds it will captivate you. From the pools, Jacuzzis and bars, you will be amazed with the turquoise shades of the sea. You will also be delighted with a wide range of gastronomic options including seafood and international specialties. Immerse yourself in an incredible submarine adventure by practicing diving and snorkeling in the world’s second biggest reef. Our activities program and nightly shows are ideal for enjoying in family. Fun is guaranteed! Live the Grand Park Royal experience in Cozumel!
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Harbor View
Languages Spoken
Spanish
Location
Full view
66Somewhat walkable
Grade: 66 out of 100
16Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Contact
Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel 77600 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $21/day
6804Reviews822Q+A100Room tips
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Popular mentions
Ocean-Traveler55 wrote a review Yesterday
Fernandina Beach, Florida1133 contributions643 helpful votes
+1
We spent 2 weeks at Grand Park Royal Cozumel. This previously had been one of our favorite resorts to stay at (we have been coming to Grand Park Royal Cozumel for 20 years), but it was definitely below standards this stay. Bugs in the room, service was terrible, room service orders delivered wrong, and property has deteriorated. We did talk to the General Manager and things got a little better. Francisco, the restaurant manager, did take excellent care of us after we complained and that definitely helped. But, we should not have to complain. They advertise this as a "Luxury Resort", but it is far from living up to that standard. We will be back and hopefully things will improve.
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Date of stay: June 2021
Rooms
Service
Sleep Quality
Helpful
Claudia at the kids club is amazing. My 8 year old wanted to spend every day with Claudia making bracelets and other crafts. Thank you Claudia for watching my girls and making sure they had a great vacation.
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Date of stay: June 2021Trip type: Traveled with family
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 6 days ago
Dear guest, It was a great pleasure and compliment for us to have your review and feedback. Thank you for recognizing Claudia; I shall definitely share your feedback with her and I am sure that this shall further motivate delivering great experience to our valued guest like you. We are definitely looking forward to welcome your return in the near future. Kind Regards, Javier Colorado General manager
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Really did not need foot sanitization at entrance to all restaurants. Somebody sold you a bill of goods regarding COVID sanitation. Also you could not ask a question of the staff without them starting with : "What is your room number?"
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours Javier Colorado General manager
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Staff is amazing!! They make you feel right at home and make sure you enjoy your stay. Pepe was so helpful and was one of the best employees!! Rooms were clean and activities , show, food, and karaoke are a must!! If you’re looking for a get a way, this is the place for you!
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Date of stay: June 2021Trip type: Traveled with friends
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Sincerely, Javier Colorado General manager
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Every need was met. The food was excellent and workers were friendly and accommodating. All safety measures were taken to assure stay was enjoyable and safe. Masks were required indoors and sanitizer was available and used. The beds were wonderful, if you like a firm mattress and I do.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, thank you for sharing your wonderful comments about your visit at Grand Park Royal Cozumel, I am very glad to learn you had a delightful time with us, and we highly appreciate your compliments on our culinary offer and wonderful service. We are definitely looking forward to welcome your return in the near future. Sincerely, Javier Colorado General manager
Read more
PRICE RANGE
$122 - $317 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park royal cozumel hotel cozumel, park royal hotel cozumel, park royal cozumel mexico
FORMERLY KNOWN AS
Park Royal Cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
342
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Claim Your Listing Frequently Asked Questions about Grand Park Royal Cozumel
Which popular attractions are close to Grand Park Royal Cozumel?
Nearby attractions include El Cid Ceiba Resort Day Pass (0.1 miles), Mayan Plaza (0.2 miles), and Royal Village Shopping Center (0.1 miles).
What are some of the property amenities at Grand Park Royal Cozumel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Grand Park Royal Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Park Royal Cozumel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Park Royal Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Grand Park Royal Cozumel?
Conveniently located restaurants include Half Senor Frogs, Bubba Gump Shrimp Co., and Jimmy Buffett's Margaritaville.
Are there opportunities to exercise at Grand Park Royal Cozumel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Grand Park Royal Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Royal Cozumel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Park Royal Cozumel?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (2.0 miles).
Does Grand Park Royal Cozumel have any great views?
Yes, guests often enjoy the harbor view available here.