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Grand Park Royal Cozumel

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#14 of 50 Hotels in Cozumel
Certificate of Excellence
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Grand Park Royal Cozumel
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3,158 Reviews from our TripAdvisor Community

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Showing 2,428: English reviews
Brownfield
1 review
5 of 5 stars Reviewed yesterday NEW

Excellent facility! Great Food! Great People! You will definitely enjoy your stay here! The rooms and grounds are constantly being cleaned, the food is freshly prepared and tasty, the staff go above and beyond to keep your stay amazing! Be prepared for the beds, though, they are a bit on the firm side (not pillow topped)

Review collected in partnership with this hotel

Helpful?
Thank N6100LHjamesh
Florida
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

The resort amenities are great and the key factor are the amazing staff they have there. From Arturo at the front desk with an amazing team of bellboys, Valeria from the Royal group, Edgar from the animations and recreation team, Glendy and Dayana with a great welcome attitude as hostesses at the special restaurants and the buffet. Also, the food... More 

Helpful?
Thank Dario O
1 review
3 of 5 stars Reviewed 4 days ago NEW

Just wanted to give a shout out to Edgar and Leo from the activities department. Thanks for the great activities and fun you helped provide! Your energy and positivism helped to make our trip so much fun. Thanks for everything!

Helpful?
Thank Amy E
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Amy E. Please let me thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. I am truly grateful for your appreciation towards the service provided by our staff members and for highlighting how much you enjoyed your stay. Please know, that your satisfaction as guest... More 

Level Contributor
1 review
4 of 5 stars Reviewed 5 days ago NEW

Everything was ok, the food was deliciuos and the roomservice perfect. The only thing we didn't like about the hotel was the wifi, because we had to do some work in our laptops but the wifi didn't work neither in the room, nor the reception.

Review collected in partnership with this hotel

Helpful?
Thank Guillermo V
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Guillermo V. Please let me thank you in the first place for staying at Grand Park Royal Cozumel. Thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. Please... More 

Kansas City, Kansas
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Wonderful hotel and a perfect stay for families. Children didn't want to come back home. Food is great compared to any restaurant. Fresh fish and meat and salads and everything else you can imagine. The swimming pool was cleaned continuously by staff and it felt good to know that my children were having such a great time.

Helpful?
Thank David H
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear David H. Please let me thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is an honor read how much you enjoyed our facilities as well as the service provided. Our mission is to make you feel like in home. Hopefully I will have... More 

San Benito, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great resort to stay when in Cozumel, all inclusive and it was great ! Great Food and Drinks and snacks beautiful pools and great service. Great Snorkeling right at the resort free snorkeling equipment. 4 pools.

Helpful?
1 Thank feege
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Feege, Please let me thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your experience. It is very pleasant read how much you enjoyed our service and facilities, let me remind you that our mission is to deliver the best experience to our guests and it is very... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

I went here for my senior trip with my best friend and we had one of the funnest weeks of our lives! The pools and the beach were so beautiful. My favorite restaurant was the Carribean restaurant! Good salad bar and nice staff. The Mexican restaurant was equally good! The Italian restaurant was alright. For the first couple days of... More 

Helpful?
1 Thank Aurora H
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Aurora H., Above all, I want to thank the confidence placed on Grand Park Royal Cozumel as host of your vacation. I am proud to know that we did your stay a memorable and unique experience. Please, know that our priority is to be very attentive towards your needs and to provide you with an exceptional service. I am... More 

Wichita, Kansas
1 review
5 of 5 stars Reviewed 1 week ago

This resort made my work trip feel like a vacation! Great accommodations with a very helpful and friendly staff made the stay extremely enjoyable. My room was very large and clean, the air conditioning worked well, and it was quiet at night. Thank you Grand Park Royal.

Review collected in partnership with this hotel

Helpful?
Thank sandravR2517UH
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear sandravR2517UH, Before anything else, thank you for your stay at Grand Park Royal Cozumel and for the time taken to share your experience. I feel very proud to read how much you enjoyed our service and facilities, our mission is to deliver the best experience to our guests and it is very gratifying to know that we accomplished it.... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

Stayed in a double bed tower room. The room was cold (A/C) which was good. The bathroom was a little tight but the water was warm for the shower. It was nice to have a stocked fridge everyday. The Kid's Club was amazing! Claudia is awesome. The last three days we were there our boys spent the majority of their... More 

Helpful?
Thank Eli P
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Eli P., Before anything else, thank you for your stay at Grand Park Royal Cozumel. Your comments are very important to us, they help us to identify our opportunity areas to continue to reach our goal which is our guests satisfaction. Disappoints me to know, that we were unable to meet your expectations on the buffet , for which... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Hotel was in a good location not to far from downtown about a six min cab ride. Staff were super friendly. The hotel hostess Leo, Julian, Renne and one more person that I can't remember the name were awesome. They made every effort possible to make people's stay as enjoyable as possible. They were super friendly and fun. Overall good... More 

Helpful?
1 Thank zj1103
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear zj1103, First of all, I would like to thank you for taking the time to share your experience and for choosing Grand Park Royal Cozumel as host of your vacation. It is very rewarding to know how much you enjoyed your stay at our resort. Please know that our aim is to go beyond your expectations and I am... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $123 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Luxury Hotel in Cozumel
#7 Top resorts Hotel in Cozumel
#7 Spa Hotel in Cozumel
#8 On the Beach Hotel in Cozumel
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