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Grand Park Royal Cozumel
7,209 reviews
#29 of 63 Hotels in Cozumel
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Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
14 people are viewing this hotel
$182
$182
$182
$109
Free cancellation until 06/14/22
Booking.com$155
WIOL.com$135
Priceline$153
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
Pool & Beach (1360)
Room & Suite (800)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 09/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Park Royal Cozumel
Updated 09/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#29 of 63 hotels in Cozumel
Location
Cleanliness
Service
Value
Admire the award-winning architecture and the interior design of Grand Park Royal Cozumel; its Mayan touch that lives together with the nature that surrounds it will captivate you. From the pools, Jacuzzis and bars, you will be amazed with the turquoise shades of the sea. You will also be delighted with a wide range of gastronomic options including seafood and international specialties. Immerse yourself in an incredible submarine adventure by practicing diving and snorkeling in the world’s second biggest reef. Our activities program and nightly shows are ideal for enjoying in family. Fun is guaranteed! Live the Grand Park Royal experience in Cozumel!
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Desk
Housekeeping
Minibar
Flatscreen TV
Hair dryer
Private balcony
Room service
Safe
Telephone
Bottled water
Iron
Tile / marble floor
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family Resort
Languages Spoken
English, Spanish
Location
Full view
65Somewhat walkable
Grade: 65 out of 100
14Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Contact
Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel 77600 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $21/day
7209Reviews838Q+A100Room tips
Reviews
Traveler rating
- 2,963
- 2,340
- 1,081
- 470
- 358
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Popular mentions
I stayed at the Grand Park Royal Cozumel for one week in November of 2021 for a Tango festival. I had a roommate as part of the festival. I arrived first and the hotel charged me the full cost of the room, which I thought was normal and I thought my roommate would then pay me back half of the cost. When he arrived later the hotel also charged him have of the room cost. I immediately notified the hotel of the error and they said they would refund me half the cost and it would take a few days. I followed up at the end of my stay a few days later and the story changed to needing up to 20 business days for the refund to appear. It has now been over 60 days and still no refund and they are no longer responding my inquiries. The safe in the room can be opened simply by entering four 0s regardless to what number you set as the code, so don't trust your valuables there. The all-inclusive food is mediocre as they don't have any incentive to make great food probably to keep you from eating too much of it. On the good side, the people working there are kind and generally helpful. The rooms are clean and tasteful. Although, I learned from friends that not all the rooms are the same, like some have a small bathroom/shower and there was no hot water.…
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Date of stay: November 2021
Rooms
Service
Sleep Quality
Room Tip: Ask about bathroom size and hot water issues
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Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 3 days ago
Dear Mr. Justin, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially Guest service manager
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My family had a fantastic time. The staff her made my family feel at home. We were very happy to celebrate Christmas and my birthday here, we had the best time. I wish there was more food options in the snack bars for the future.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 3 days ago
Dear Mrs. Isela, We are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Cordially Guest service manager
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GREAT!!! I don't think you would regret taking a trip here. However, I would recommend at least a week. The party and sunshine is every day. Weather was very nice. Room was very clean and comfortable. The property was also very clean. Restaurants where very good 👍. Staff was very friendly and helpful. I loved it!!!
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Review collected in partnership with RCI
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 3 days ago
Dear guest, thank you for sharing your wonderful comments about your visit at Grand Park Royal Cozumel, I am very glad to learn you had a delightful time with us, and we highly appreciate your compliments on ou facilities, culinary offer and wonderful service. We are definitely looking forward to welcome your return in the near future. Sincerely, Guest service manager
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We have stayed here multiple times in the past 6 years. The staff is wonderful, and the food was fine. I would rate the quality of the food slightly better than it usually is. Sure, the resort has elevator issues, but that is almost to be expected, and did not take away from our overall experience. I rate this as excellent, as this isn't an easy environment to be in the resort business. They are only operating 2 of the 3 restaurants each night, but the resort is a less than 33% capacity the week we were there. The Covid testing service was terrific, and did not result in any lost vacation time. We will be back!
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 5 days ago
Dear guest, We are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Sincerely, Guest service manager
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This is a beautiful resort. The restaurants were excellent. We tried all three of their main restaurants with the seafood one being our favorite. My wife ordered a whole fried fish which was delicious and I had grilled salmon that was cooked to perfection. The cafe made wonderful cappuccinos and had excellent ice cream for our little ones. The Beach are was beautiful with two swim up bars and a snack bar that came in handy when the kids got hungry. The buffet was okay considering how many people they have to serve. Breakfast was great it’s served at the buffet from 7-11. The one hang up was check in. If you show up at 3pm be prepared to wait 3 hours. The front desk does make sure to get you your wrist bands that let you eat and drink to your heart’s contents. My suggestion would be to come prepared to swim and eat. We had a great time and look forward to coming back.…
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Date of stay: January 2022Trip type: Traveled with family
Room Tip: Rent a car at the resort from Budget it’s so convenient.
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Helpful
Response from , Director General at Grand Park Royal Cozumel
Responded 5 days ago
Dear guest, Thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind regards Guest service manager
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PRICE RANGE
$122 - $317 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park royal cozumel hotel cozumel, park royal hotel cozumel, park royal cozumel mexico
FORMERLY KNOWN AS
Park Royal Cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
342
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Claim Your Listing Frequently Asked Questions about Grand Park Royal Cozumel
Which popular attractions are close to Grand Park Royal Cozumel?
Nearby attractions include El Cid Ceiba Resort Day Pass (0.1 miles), Royal Village Shopping Center (0.1 miles), and Mayan Plaza (0.2 miles).
What are some of the property amenities at Grand Park Royal Cozumel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Grand Park Royal Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Park Royal Cozumel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Park Royal Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Grand Park Royal Cozumel?
Conveniently located restaurants include Ix Kool, Jimmy Buffett's Margaritaville, and Paprika Mexican & Caribbean Cuisine.
Are there opportunities to exercise at Grand Park Royal Cozumel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Grand Park Royal Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Royal Cozumel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Park Royal Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Park Royal Cozumel?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (2.0 miles).