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Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel 77600 Mexico
Lowest prices for your stay
Expedia.com
$197
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$165
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Etrip
$131
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Booking.com$196
travelup.com$149
Traveluro$133
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (5519)
Room & Suite (430)
Dining (352)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 09/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Park Royal Cozumel
Updated 09/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 65 hotels in Cozumel
Location
4.3
Cleanliness
4.5
Service
4.2
Value
4.0
Admire the award-winning architecture and the interior design of Grand Park Royal Cozumel; its Mayan touch that lives together with the nature that surrounds it will captivate you. From the pools, Jacuzzis and bars, you will be amazed with the turquoise shades of the sea. You will also be delighted with a wide range of gastronomic options including seafood and international specialties. Immerse yourself in an incredible submarine adventure by practicing diving and snorkeling in the world’s second biggest reef. Our activities program and nightly shows are ideal for enjoying in family. Fun is guaranteed! Live the Grand Park Royal experience in Cozumel!
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Desk
Housekeeping
Minibar
Flatscreen TV
Hair dryer
Private balcony
Room service
Safe
Telephone
Bottled water
Iron
Tile / marble floor
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Harbor View
Languages Spoken
English, Spanish

Location

Full view
59Somewhat walkable
Grade: 59 out of 100
16Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
7663Reviews848Q+A100Room tips
Traveler rating
  • 3,105
  • 2,427
  • 1,170
  • 535
  • 426
Time of year
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Popular mentions
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Most Recent
marshallent wrote a review Sep 2022
1 contribution
The pressure to show credit card & commit to listen to presentation to become a member as soon as we arrive at resort was unacceptable, after traveling all day. Certain amenities offered to members only was available we were told they cater to families and they only have 1 king size bed per floor. We had to go in town to eat 1 day and ordered room service for 3 meals because food choices were very bad. So my experience here makes me not want to visit any of their other facilities. and I will not be returning.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, thank you for staying at Grand Park Royal Cozumel and for sharing your experience with us. I regret to learn that we didn´t meet your expectations, I sincerely apologize for any inconvenience we have caused you. One of our main goals is to constantly improve our services, that is why your feedback is of great value to us. We wish we can count on the opportunity of welcoming you again, so you can experience our improvements. Cordially, Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arturo Limón wrote a review Sep 2022
3 contributions2 helpful votes
In general, our stay was good, the only problem is that there's only a few loungers and palapas to rest by the beach. However, even when the beach is tiny, it is a great place to go snorkeling. Also the infinity pools are great. But the bars close early (at 6)
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, first of all thank you for staying at Grand Park Royal Cozumel and for sharing your experience with us. We are glad to know you enjoyed of our cozy beach and i have taken notes on the areas of opportunity you mention so we can improve our services. We hope to have you back in the future, it will be a pleasure to serve you. Kind regards, Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chrishom13 wrote a review Sep 2022
Atlanta, Georgia1 contribution
Overall this was a great vacation for the family. Stay away from the "specialty restaurants" and just stick with the buffet or find some local cuisine...La Mission is great and not far. The Funtastic team is fantastic! Very entertaining and always had something going on for the whole family to participate in.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, first of all we want to thank you for staying at Grand Park Royal Cozumel, we are glad to know that you enjoyed of the great wor of the Funtastic Team. I already took notes on where we didn't reach your expectations so we can improve. We hope you come back, it'll be a pleasure to assist you. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ricardosolorio1966 wrote a review Sep 2022
Columbus City, Iowa1 contribution
Everything was good especially Norma thanks so much the night shows entertainment a lots swimming pool good sport bar excelente and food goo the personal in the varanda restaurant excellent thanks too everyone
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear Mr. Solorio, thank you for satiyng at Grand Park Royal Cozumel and for taking the time to share with us your good comments. We are glad that you enjoyed of the great work of our staff, we are sure that your comments will motivate them to keep giving a good service. We hope to have you back again, it will be a pleasure to assist you. Kindest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Barb D wrote a review Sep 2022
Indianapolis, Indiana13 contributions11 helpful votes
We've visited Park Royal Cozumel almost every year since 2000, with a handful of exceptions. As always, the service level from the employees (bartenders, waiters, etc.) is the high point of the trip. Staff is willing to go above and beyond to please the guests. I would normally rate this property a 4 or 5, but we experienced some maintenance issues and food quality issues that were repetitive. Some positives: there are more available lounge chairs and umbrellas; the music level is very low in the pool and beach areas, creating a more relaxing environment. Unlike prior years, the snack area near the pool was stocked well up until closing time. Menus in the gourmet restaurants have changed and have a nice selection. In prior years, they also had nice menus, but I'm mentioning this as a plus since we visit often and appreciate the variety. Also as always, the resort is very clean in the common areas. It's easy to find assistance when needed. Areas needing improvement: we had two rooms, a suite and a studio. The guests in the studio had to move 3 times in order to get a room with functioning air conditioning in order to find one that cooled at less than 77F/25C. In all 3 of those studios plus in the suite, the water temperature couldn't be controlled. You were going to get either an ice-cold shower or a scalding hot one. We contacted maintenance, but the issue wasn't resolved. There used to be 4 functioning elevators, but only 1 or 2 elevators were functioning the whole time we were there. One elevator was down for an upgrade, one was just shut down completely, leaving only two elevators unless one of those was also down. All guests and employee staff had to use those 1 or 2 elevators, creating long queues. While there were more lounge chairs and umbrellas, people were reserving the chairs early in the morning, but essentially, the chairs were unused for most of the day. This was uber-annoying. One of the best parts about our stay has always been the gourmet restaurants. This time we experienced food quality issues that we've never encountered before, in the 20+ years we've been visiting. The soup served to us (not soup from a tureen) was tepid at best as were most of the main courses. Our guess is that the food sits out for a bit before making its way to the table. We're not sure why, as this has never been a problem before. It was an ongoing issue at all 3 restaurants, so it would seem that there's a general process issue.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from , Director General at Grand Park Royal Cozumel
Responded 2 weeks ago
Dear guest, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours Guest service manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sherridawn732022 wrote a review Sep 2022
Cabot, Arkansas1 contribution
This hotel was very nice. Great location, VERY clean. The best staff I’ve ever encountered. Every single person was amazing. I would have enjoyed a little more night life but other than that it was great. We will be going back
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from , Director General at Grand Park Royal Cozumel
Responded 2 weeks ago
Dear Mrs. Dawn, thank you for sharing your wonderful comments about your visit at Grand Park Royal Cozumel, I am very glad to learn you had a delightful time with us, and we highly appreciate your compliments on our privileged location and wonderful service. We are definitely looking forward to welcome your return in the near future. Yours sincerely, Guest service manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
geraldmeyer1959 wrote a review Sep 2022
3 contributions
Everyone was taken care of by the staff, from checking in, getting to our room with our luggage, the meals and snacks at the restaurants, the pool areas always tidy and very attentive by the staff, the housekeeping be thorough and just the warmness of the staff in smiling and allowing me to try speaking in Spanish (knowledge can be described as Yo hablo pequeno espanol. Hope to get the opportunity to get back there next year.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from , Director General at Grand Park Royal Cozumel
Responded 3 weeks ago
Dear Mr. Meyer, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind regards Guest service manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shane C wrote a review Aug 2022
1 contribution
+1
Our favorite place to stay. Staff is friendly, food is good and close to multiple docks if you dive. Been coming here for over a decade. Tried others, we come back here. They’ve added entertainment and shows in the evening. Some supply chain issues but that’s true everywhere. They still take good care of you and it’s always a good time. Nice break after a few years of COVID and there restrictions are minimum.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at Grand Park Royal Cozumel
Responded Aug 27, 2022
Dear Mrs. Shane, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind regards Guest service manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandy F wrote a review Aug 2022
Evansville, Indiana55 contributions35 helpful votes
We stayed here in August ,for 8 nights. The location is great! The pools were really nice and the bar tenders were very good. We stayed here for the first time last year in July. We had a garden view , The air conditioning worked great! The refrigerator worked great and the room was clean. Our shower leaked really bad , had to put a towel down every time to catch the water running out. The workers were all very friendly and worked hard!!! The food was not good . At breakfast it was ok because of the lady making omelettes to order but there was very few food items to choice from same with lunch . Dinner was the worst !! the buffet was terrible and we didn’t feel like standing in line to eat at the a la cart restaurants .So we ate in town every night . Which was very good but defeats the purpose of all inclusive!!! If they would work on improving their food we would come back
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at Grand Park Royal Cozumel
Responded Aug 27, 2022
Dear Mrs. Sandy, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially Guest service manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jordan C wrote a review Aug 2022
Amarillo, Texas3 contributions
Two weeks in Cozumel at this hotel has been amazing!! WONDERFUL people and AMAZING staff and delicious food! We will Absolutely will be coming back JUST for Irene and Oscar!! Also, do some diving with Luis and Ariel!!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at Grand Park Royal Cozumel
Responded Aug 26, 2022
Dear guest, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Yours sincerely, Guest service manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$152 - $221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park royal cozumel hotel cozumel, park royal hotel cozumel, park royal cozumel mexico
FORMERLY KNOWN AS
Park Royal Cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
342
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Frequently Asked Questions about Grand Park Royal Cozumel
Which popular attractions are close to Grand Park Royal Cozumel?
Nearby attractions include El Cid Ceiba Resort Day Pass (0.1 miles), Royal Village Shopping Center (0.1 miles), and Mayan Plaza (0.2 miles).
What are some of the property amenities at Grand Park Royal Cozumel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Grand Park Royal Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Park Royal Cozumel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Park Royal Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Grand Park Royal Cozumel?
Conveniently located restaurants include Ix Kool, Jimmy Buffett's Margaritaville, and Paprika Mexican & Caribbean Cuisine.
Are there opportunities to exercise at Grand Park Royal Cozumel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Grand Park Royal Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Royal Cozumel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Park Royal Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Park Royal Cozumel?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (2.0 miles).