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Grand Park Royal Cozumel

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#12 of 51 Hotels in Cozumel
Certificate of Excellence
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Grand Park Royal Cozumel
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3,597 Reviews from our TripAdvisor Community

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Showing 2,717: English reviews
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Peterborough, Canada
Reviewed yesterday NEW

Stayed here in Jan-Feb and would have rated it Very Good had it not been for the service we got when our bathroom flooded with upstairs toilet water, and poor beach. So with exception of these 2 things, overall, better than average!! closer to very good... Food was great and so was the restaurant and bar staff...they were awesome! Lots...

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Helpful?
Thank renee147
Peterborough, Canada
Reviewed yesterday NEW

Beach is not so great, maybe 100 feet wide and very rocky...bring water shoes! Food and service was good for the most part but we did have one bad experience with our room...Pipes from toilets above us broke and leaked down into our bathroom and all over our bathroom counter...this was dealt with poorly by front desk...when we called they...

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Thank Greg B
Sterling Heights, Michigan
Reviewed yesterday NEW

We stayed 5 nights and had a fantastic vacation. The staff is polite, professional and very attentive to every need and request we had. There was a variety of fresh food with options at 3 other onsite restaurants. Very easy to book a reservation. We ate at the Caribean restaurant, Miguel was an awesome waiter and took very good care...

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Thank KCrenshaw2016
Ludlow, Massachusetts
Reviewed yesterday NEW

excellent experience food was great the three restaurant on site were top notch, rooms were and resort were very clean.staff very friendly and willing to help you on anything you need. activities and entertainment was excellent the only thing we didn't like was the pushy timeshare pitch.

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Thank joaquinm829
Whitby
Reviewed 2 days ago NEW

We just returned from a one week stay in Cozumel at Grand Park Royal, all inclusive package. We are three travelers - two adults (43) and 1 child (nearly 8yo). I chose Grand Park Royal originally for several reasons: onsite snorkeling for my first time snorkeling kid, beach area with gradual entry and calm waters, nice pools, central location, decent...

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4Thank ThreeUs
Columbia, Missouri
Reviewed 3 days ago NEW

Completed a 4 night stay in mid-Feb booked through Delta Vacations. Traveled with 2 other couples. Overall, it was a pleasant 3.5 to 4 star stay. For the price, they offered lots of value. The transfer from the airport to the hotel, arranged by Delta, was a breeze, and went exactly as outlined in the travel documents. Cozumel itself, was...

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Thank beagleman63
Austin, Texas
Reviewed 3 days ago NEW

We spent a week on the Grand Park Royal and will not return. As other reviews have stated, the hotel is clean and the pool areas are very nice. Food is meh - but is definitely better at the restaurants that take reservations (but plan ahead because they booked up). Also the Cafe Sole has very nice pastries, gelato, and...

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Thank rollerbagger
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear rollerbagger First and foremost, we would like to express our gratitude for staying at Grand Park Royal Cozumel. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. It is with great concern that we read your comments. It disappoints...

Reviewed 4 days ago NEWvia mobile

Vacationing from Colorado mountains with 1 year old and 3 year old, decided to try all inclusive to relieve ourselves of cooking duties. Resort was not brand new but nice enough, wouldn't call it luxury but well kept. Staff constantly cleaning all grounds and room was kept in great shape through 10 days. Important to us because our 1 year...

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1Thank Total Caretakin... B
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Caretakin... B First of all, we would like to thank you for choosing Grand Park Royal Cozumel as host of your recent holidays and for the time taken to share your charming experience. Thank you for pointing out every little detail that you enjoyed during your stay. It is our pleasure to find out that our efforts are yielding...

Toronto, Canada
Reviewed 4 days ago NEW

The punctuation at the end of a beautiful meal is a fantastic chocolate chili brownie with fresh raspberry coulis accompanied with chocolate dipped strawberries! Chef #Oswaldo Alarcon is the master behind the deserts at the hotel! He is awesome at mixing sweet and savory! I was I. Chocolate heaven!

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Thank Marilyn C
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Marilyn C Thank you for your stay at Grand Park Royal Cozumel and for such a positive review. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well. We will be glad to welcome you back and go beyond your expectations....

Hanna, Canada
Reviewed 4 days ago NEW

We stayed on the third floor and had adjoining rooms with another couple we travelled with. One group "upgraded" to a higher floor with a view. The upgraded room did not seem worth it as the view was just of the cruise ships and the bathroom was smaller than the cheaper ones. None had king beds as we had requested...

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1Thank krolsen83
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear krolsen83 Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. Thanks to comments like yours that we are able...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $161 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travelers have asked, with answers from Grand Park Royal Cozumel staff and other travelers.
440 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Staff with Pink shirts are interested to showing you a membership package.”
 of 5 bubbles KCrenshaw2016, yesterday | Read review
“Higher floors in the tower, facing the hotel grounds/ocean. Floor 5 or up best. Great views and worth the upgrade!”
 of 5 bubbles ThreeUs, 2 days ago | Read review
“There are no bad rooms in the hotel!”
 of 5 bubbles MarilynC795, 4 days ago | Read review
“Do not waste the money upgrading! Everything up high was simply a view of cruise ships.”
 of 5 bubbles krolsen83, 4 days ago | Read review
“five extra cast to front desk when checking in”
 of 5 bubbles melissamae, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question