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Iberostar Cozumel

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#10 of 51 Hotels in Cozumel
Certificate of Excellence
GreenLeadersGold level
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Iberostar Cozumel
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4,715 Reviews from our TripAdvisor Community

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Showing 4,292: English reviews
Kenora, Canada
Reviewed February 25, 2012

We were at the Iberostar from the 4th to the 18th of February this year and we loved it! While we put a lot of planning into our honeymoon, going to the Iberostar was a last minute switch after seeing all the photos and reviews on Trip Advisor. The rooms/buildings were quaint with their bright colors and rustic porches (we...

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3Thank KANStaple
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Cozumel, responded to this review

Dear Guest, First of all, Congratulations again! On behalf of the Management and Staff we would like to thank you for sharing your heart-warming review with other travelers on Trip Advisor and for choosing Iberostar Cozumel for this special occasion (honeymoon, Valentine's day and birthday). How wonderful! Your nice words motivate us to continue working hard to exceed our guests...

usa
Reviewed February 25, 2012

just returned from the iberostar. have been there many times.. if you are looking for a great dive resort, this is the place location....resort is the closest to the reefs which means shortest boat rides. it cost about $20 cab fare to get to town and about $25 to the airport. dive operations...dressel divers runs the dive shop. they have...

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1Thank stkdog
Denver, Colorado
Reviewed February 24, 2012

We had a terrific week at the Iberostar Cozumel for Feb 13-20. Location was far from downtown - but we enjoyed the peace and tranquility. Room was perfect size for 2 people. Probably would be a bit crowded for a family of 4. We are not divers but took advantage of the other recreational activities - sailing, kayaking, snorkeling. Food...

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1Thank Chris0329
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Cozumel, responded to this review

Dear Guest, Thank you for sharing such a generous and complimentary review. It is indeed, so encouraging to hear that you were satisfied with our facilities but also with our service as well and friendly staff. We certainly look forward to having you back. Best Regards, Quality manager - Iberostar Mexico.

Montreal, Canada
Reviewed February 24, 2012

Like all Iberostar resorts the grounds are out of this world. They are lush, well manicured and very clean.The pool is a little small but remember the resort is small (304 rooms). We never had an issue getting chairs by the pool but like any resort you find your favorite spot and end up reserving them early. The beach is...

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2Thank Mark8311
IberostarMexico, Quality manager - Iberostar Mexico. at Iberostar Cozumel, responded to this review

Dear guest, Thank you very much for taking the time to write a review about your recent stay at Iberostar Cozumel. I am delighted to know that you enjoyed your stay with us. Furthermore, it is an honour that you had a nice time with employees, we will especially compliment our star friends for their effort. Our team is constantly...

Milwaukee, WI
Reviewed February 23, 2012

We stayed Feb 11-18 and have no complaints at all. I could go into the ususal stuff about the food, the hard beds, rocky beach, etc. but instead I would like to talk about some of the things I discovered while at the resort. First, all rooms have showers only, no tubs. So if you are in the mood for...

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6Thank WIAnnabanana
IberostarMexico, Quality manager - Iberostar Mexico. at Iberostar Cozumel, responded to this review

Dear Guest, I am very happy to note that you enjoyed your stay at Iberostar Cozumel. Please be assured that I have shared your feedback with the rest of the team who were very proud to hear your compliments. Furthermore, we all took your suggestions as a learning tool and will keep working to improve our services. We look forward...

Stoney Creek, Ontario, Canada
Reviewed February 22, 2012

I arrived at the Iberostar Cozumel on February 3, and I have to say - the resort itself was absolutely beautiful. Upon checking into our rooms, my building was located right across from the dive shop (being a diver myself, this was extremely convenient for the 18 other divers I went with.) The buffet was excellent, it was one of...

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4Thank samantha_ann89
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Cozumel, responded to this review

Dear guest, Thank you very much for taking the time to write a review about your recent stay at Iberostar Cozumel. I am delighted to know that you enjoyed your stay with us. Furthermore, it is an honor that you had a nice time with employees, we will especially compliment them for all their effort. Our team is constantly working...

Lakefield, ON
Reviewed February 21, 2012

We were a party of 10 that traveled to Iberostar Cozumel from Jan 27th to Feb 3rd to celebrate a 50th Birthday. The staff at this resort were outstanding. They were always friendly and service was top notch. The resort itself is beautiful with many critters (Iguana's, peacocks, cats etc.) roaming about freely. Despite being a smaller resort it is...

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2Thank lakefield6113
IberostarMexico, Quality manager - Iberostar Mexico. at Iberostar Cozumel, responded to this review

Dear Guest: Thank you for sharing your valuable comments with us. We consider the satisfaction of our clients our primary goal; your opinion is essential to the continuous improvement and maintenance of the quality of our service. We will certainly review our standards and adress these inconveniences. We would also like to take this opportunity to thank you very much...

montreal
Reviewed February 20, 2012

Hi want to iberostar cozumel from 10 to 17 of febuary very nice hotel lovely setting,very clean only little thing room very humid but for the rest everything was o.k food was very nice a lot of choices,relaxing place,quiet well maintain.Very cool for diving,beach o.k not the best but for relaxing it very good so to resume i would recommand...

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2Thank busboy1969
IberostarMexico, Quality manager - Iberostar Mexico. at Iberostar Cozumel, responded to this review

Dear guest: Thank you very much for sharing such a good comment about your holiday with us here in Iberostar Cozumel We appreciate that you took the time not only to write but also to recommend our property. One of the best satisfaction is to read that the most notable asset we have is the kindness and attention of our...

Iowa
Reviewed February 20, 2012

This was first time staying on Cozumel. We loved the laid back, casual feel of the resort with the little bungalows. Only complaint of rooms was the damp, musty feel. We also Febreezed everything that we brought home. I've heard from friends that went to other resorts and had the same problem so maybe just the humidity that we haven't...

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3Thank sva27
Lebanon, Tennessee
Reviewed February 20, 2012

Rain leaked into room via phone jack. The floor was soaked and the phone didn't work. Made reservations for steak house, waited 45 minutes for food and then was so tough I could not eat it at all. The other restaurants were great. We enjoyed all the other restaurants. Nice beach and snorkeling. Long ride to town, long way from...

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2Thank mindy k
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Cozumel, responded to this review

Dear guest, On behalf of Iberostar Cozumel we would like to apologize for the inconveniences you experienced during your stay here in our property. We really thank your direct feedback, which is an important asset that helps us to keep improving our services toward upcoming customers. At Iberostar we strive to provide a unique experience to each client, therefore your...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Spa
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $151 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico
Hotel Style:
#2 Green Hotel in Cozumel
#5 Top resorts Hotel in Cozumel
#6 Spa Hotel in Cozumel
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Cozumel staff and other travelers.
631 questions
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Questions? Get answers from Iberostar Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The second level rooms are more private and have less bugs!”
 of 5 bubbles 216teric, 3 days ago | Read review
“they were at 100% capacity,so i don't know if we had a choice of rooms”
 of 5 bubbles F6271UOkevinj, 4 days ago | Read review
“room 8911 close to pool, Lunch restaurant and dock facilities.”
 of 5 bubbles nazej, 4 days ago | Read review
“Blocks 70 and 80 are quiet and nice.”
 of 5 bubbles Aqua242017, 1 week ago | Read review
“Close to the pool./beach are quieter. There are really no bad rooms here.”
 of 5 bubbles ElizaPeri, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question