Just returned from Cozumel where we booked a day pass for Iberostar. Gorgeous jungle setting leading up to the beautiful beach. Fantastic food, great pool and swim-up bar, and lots of fish for snorkeling. We plan to return for a longer stay.
Very nice resort. Traveled with a group of friends and we had a great time. However, the check in process is a bit tenuous and disorganized. We set up our reservations months in advance and asked for specific buildings so we could all be together. They said no problem, that is until we tried to check in. We were told that this is under local control and based on availability once we are on property. Then again another group directly in front of us in line got the rooms we specifically requested as they didn't like their locations, so it was available when we got there. Also I wouldn't recommend the Mexican specialty restaurant. Food was sub par compared to the regular dining facility. The food in the main area was fabulous!!! Beds were comfy and the A/C worked great. Dressel Divers is the dive operator on premises and they have a fantastic group of dive leaders, boats and crews. You can't go wrong with Dressel Divers.…
I can't imagine a better resort situation. 3 - 6 rooms per building, short walk to a swim-up bar pool, food, entertainment, beach volleyball, and Dressel Divers right on the beach! Outside of our room, we saw peacocks, small and large lizards, flamingos, macaws, and some local animals I've never seen before. There is lush vegetation throughout. Drinking water stations are scattered throughout the resort. I really enjoyed my stay here!
My husband and I visited Iberostar for 8 days in June of 2022. We had a fantastic experience. The staff went above and beyond to make our stay enjoyable. The wait staff was friendly and extremely attentive. The entertainment staff was AMAZING!! The nightly entertainment was fun & exciting, and we were very impressed with the staff’s professionalism and ability to keep everyone engaged and entertained. Big shout out to Alejandra, Edgar, Lenar & Angelo from the entertainment team, I don’t think our trip would’ve been as fun without them. We loved the daily aqua-aerobics classes offered in the pool- these were a daily must for us, especially given that this is an all-inclusive resort. The grounds, dining halls/restaurants and rooms were well maintained and clean. The resort offers 3 a-la-carte restaurants, which require reservations with the concierge, and we really enjoyed our dining experience at the Mexican restaurant. Overall, we highly recommend Iberostar Cozumel to anyone looking for a relaxing and fun vacation!…
Great experience. We decided to come here to escape from the sargazo in Quintana Roo and it was a good decision. The resort is well maintained, the service and staff are great and rhe facilities always clean. The staff at the kids club were amazing and our 7 year old had lots of fun with them. The beach is really nice and amazing to snorkel, the rocks at the entrance are not a problem, bring water shoes and you will be fine.
Iberostar Cozumel is a fantastic resort in Cozumel. Great food, incredible staff, and close proximity to dive sites. Gabriel, who helps bring in and out the catamarans and kayaks, was especially helpful. Also, my wife and I got an upgraded room when we arrived free of charge!
Great resort. All the staff go above and beyond to make your stay enjoyable. The entertainment staff is great at what they do. All the entertainment was very enjoyable. The grounds keeping is done constantly and very well maintained. Had no complaints with the room or house keeping.
Trip was amazing, especially thanks to Lenar and Alejandra for making our trip awesome. Definitely would recommend to anyone wanting to have fun. Great community, lot of people from texas for some reason. Definitely try scuba diving
We visited Iberostar Cozumel for a week in June 2022. We had been there several years ago and had a good experience. This time around, it really seems like a lot about the resort has declined. The rooms are extra musty, but that isn’t new and you are right on the water. The majority of the hotel is open air🥵. 2 restaurants and the guest rooms are the only air conditioned spaces. Most of the ceiling fans in the lobby and adjoining buffet restaurant were either not working, or not on. It can get very hot. The ac in the room couldn’t keep up and it was very warm. All the people in our party had the same issue in their rooms, and so, it wasn’t worth complaining as it seems all the rooms are the same. The grounds are nice and the flamingos, peacocks, etc. add a nice touch. The beach is very rocky and you have to go to the end of the dock in order to get in the water to swim. In an entire week, we only had someone come to us for drink orders twice. No problem, we swam up to order for ourselves - and the service was poor. Bartenders see you sitting there waiting to order and pretty much ignore you. And yes, we tip well! It made no difference. The breakfast buffet was decent food, but again the service was terrible. We would sit for 20 minutes before finally flagging someone down and even at that they would give us one round of coffee and never come back to refill. This was every day. The a la carte restaurants were average, at best, and although we arrived on Tuesday and asked immediately to make reservations , the first opening at any restaurant was not until Saturday. The entertainment team was really the only bright spot. They are by far the hardest working employees at the hotel. It wasn’t a horrible stay, but definitely nothing about made any of us want to come back.…
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