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Iberostar Cozumel

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#12 of 50 Hotels in Cozumel
Certificate of Excellence
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Iberostar Cozumel
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4,399 Reviews from our TripAdvisor Community

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Showing 4,011: English reviews
Springfield, Missouri
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

This trip could have been a disaster but because the Iberostar personnel were so professional, kind, and caring we were able to get thru a health issue and enjoy our vacation. Also, the Apple representative was very helpful, he even visited us at the hospital helping to reassure us as we dealt with the problem. The hospital was excellent, can't... More 

Helpful?
Thank TJsprings
Upton, Massachusetts
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This beautiful resort is right on the gorgeous ocean! The water is crystal clear, sparkling shades of teal and blue. There is a flat rock formation at the shoreline making it hard to get in and out of the water. However, the boardwalk offers two sets of stairs to walk into waist high water. The room conditions are standard but... More 

Helpful?
Thank Pam B
Friendswood, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

Warning: This is a long report, but worth reading. I have traveled to Cozumel many times and I have stayed in Cozumel Palace, Scuba Club, Occidental Grand, El Presidente, Cozumelenio, and Iberostar before. My trip was booked through United Airlines. We arrived at the resort around 1:00 PM. The front desk had assigned me a room that is not near... More 

Helpful?
1 Thank MoNassiri
Texas
2 reviews
5 of 5 stars Reviewed yesterday NEW

This is our 3rd time staying at the Iberostar and it seems like every trip is better than the last. We were there celebrating our anniversary. When we arrived, the ladies(one was Alejandra but I can’t remember the name of the other lady) at the front desk remembered and welcomed us. We arrived around 10AM and fortunately our room was... More 

Helpful?
Thank MexicoTraveler_19000
Missouri City, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The resort is beautifully landscaped. There are flamingos, iguanas, turtles, and peacocks roaming the property. The rooms are clean and bed was comfortable as well. We been to four other resorts in Cozumel and this is one of the prettiest. The staff are all very friendly and wonderful (especially Isabel at the front desk). The buffet food over all was... More 

Helpful?
1 Thank T L
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I was really pleasantly surprised with this resort. We stayed at Occidental Grand last year and it was anything but satisfying, so I was worried this may be the same. Iberostar made a fabulous impression. The staff was extremely helpful and nice. We didn't realize the ferry didn't start until 7 am and our flight the final day left at... More 

Helpful?
1 Thank Angela W
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 days ago NEW

The setting was amazing! The staff were so helpful. It was a dream vacation that we had always dreamt of. However, when we got back to the states, the agent we had gone through to rent a jeep charged us almost double of what he had stated. We went through the Iberostar agent for parasailing and had no problems.

Helpful?
Thank Marsha S
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

Hotel was good. Food was okay, service was excellent. Environment was incredible with the beach and pool area, including the Star Friends who provided entertainment. Be wary of special offers from airport tour operators such as specials on car rentals. We took a special offer and ended up going to a vacation sales pitch in Playa del Carmen. Totally our... More 

Helpful?
1 Thank Aneel G
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This resort was the best resort I have EVER been to. There was tons of fun games at the pool. So much to do. I wish that I go there for every vacation I have. There is something I made I would like you to see.

Helpful?
2 Thank Katherine M
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel looked exactly as it did on their website ,which is a welcome change .From the moment we checked in the staff could not have been nicer ,the rooms were spotless ,the food was plentiful with lots of choice and was always fresh ,the drinks were good too.There was a range of animals all around the hotel grounds that... More 

Helpful?
11 Thank Paula12345678
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We thank you so much for you writing a review following your stay with us at the IBEROSTAR Cozumel. We are absolutely delighted to learn that we have managed to deliver memorable experiences to you and certainly hope we will get the opportunity to continue doing so for many years ahead. It gives us a great pleasure to... More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Spa
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $135 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico
Hotel Style:
#1 Green Hotel in Cozumel
#5 Top resorts Hotel in Cozumel
#6 Spa Hotel in Cozumel
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