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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 02/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Cozumel
Updated 02/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 64 in Cozumel
Location
4.3
Cleanliness
4.4
Service
4.5
Value
4.2
GreenLeaders Gold level
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Banquet room
Spa
Couples massage
Facial treatments
Head massage
Manicure
Massage
Pedicure
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Wardrobe / closet
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Location
Full view
Contact
Carretera Costera Sur Km 17782, Cozumel 77600 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $21/day
7281Reviews1104Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
Just returned from Cozumel where we booked a day pass for Iberostar. Gorgeous jungle setting leading up to the beautiful beach. Fantastic food, great pool and swim-up bar, and lots of fish for snorkeling. We plan to return for a longer stay.
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Date of stay: June 2022Trip type: Traveled
Helpful
Hotel's Favorite
Very nice resort. Traveled with a group of friends and we had a great time. However, the check in process is a bit tenuous and disorganized. We set up our reservations months in advance and asked for specific buildings so we could all be together. They said no problem, that is until we tried to check in. We were told that this is under local control and based on availability once we are on property. Then again another group directly in front of us in line got the rooms we specifically requested as they didn't like their locations, so it was available when we got there. Also I wouldn't recommend the Mexican specialty restaurant. Food was sub par compared to the regular dining facility. The food in the main area was fabulous!!! Beds were comfy and the A/C worked great. Dressel Divers is the dive operator on premises and they have a fantastic group of dive leaders, boats and crews. You can't go wrong with Dressel Divers.…
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Date of stay: July 2021
Value
Rooms
Service
3 Helpful votes
Helpful
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Cozumel
Responded Jul 12, 2021
Dear guest, First and foremost, we would like to thank you for choosing Iberostar Cozumel on your recent vacation. Providing and exceptional service to all our guests is our main priority and for this reason, we are saddened to read about the mishaps you have encountered during your stay and how they have affected your vacation experience and your perception of our hotel; but we assure you that we will pass on your comments to take them into consideration. We truly hope that you can give us another opportunity to show you our commitment to our guests’ satisfaction. Best regards, Quality Manager Iberostar Cozumel
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I can't imagine a better resort situation. 3 - 6 rooms per building, short walk to a swim-up bar pool, food, entertainment, beach volleyball, and Dressel Divers right on the beach! Outside of our room, we saw peacocks, small and large lizards, flamingos, macaws, and some local animals I've never seen before. There is lush vegetation throughout. Drinking water stations are scattered throughout the resort. I really enjoyed my stay here!
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip: There are no bad rooms or locations here!
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1 Helpful vote
Helpful
My husband and I visited Iberostar for 8 days in June of 2022. We had a fantastic experience. The staff went above and beyond to make our stay enjoyable. The wait staff was friendly and extremely attentive. The entertainment staff was AMAZING!! The nightly entertainment was fun & exciting, and we were very impressed with the staff’s professionalism and ability to keep everyone engaged and entertained. Big shout out to Alejandra, Edgar, Lenar & Angelo from the entertainment team, I don’t think our trip would’ve been as fun without them. We loved the daily aqua-aerobics classes offered in the pool- these were a daily must for us, especially given that this is an all-inclusive resort. The grounds, dining halls/restaurants and rooms were well maintained and clean. The resort offers 3 a-la-carte restaurants, which require reservations with the concierge, and we really enjoyed our dining experience at the Mexican restaurant. Overall, we highly recommend Iberostar Cozumel to anyone looking for a relaxing and fun vacation!…
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Date of stay: June 2022
Value
Cleanliness
Service
1 Helpful vote
Helpful
+1
Great experience. We decided to come here to escape from the sargazo in Quintana Roo and it was a good decision. The resort is well maintained, the service and staff are great and rhe facilities always clean. The staff at the kids club were amazing and our 7 year old had lots of fun with them. The beach is really nice and amazing to snorkel, the rocks at the entrance are not a problem, bring water shoes and you will be fine.
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Date of stay: June 2022Trip type: Traveled
Helpful
Iberostar Cozumel is a fantastic resort in Cozumel. Great food, incredible staff, and close proximity to dive sites. Gabriel, who helps bring in and out the catamarans and kayaks, was especially helpful. Also, my wife and I got an upgraded room when we arrived free of charge!
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: Ocean Front Suite All The Way
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Helpful
Great resort. All the staff go above and beyond to make your stay enjoyable. The entertainment staff is great at what they do. All the entertainment was very enjoyable. The grounds keeping is done constantly and very well maintained. Had no complaints with the room or house keeping.
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Date of stay: June 2022Trip type: Traveled
Helpful
Trip was amazing, especially thanks to Lenar and Alejandra for making our trip awesome. Definitely would recommend to anyone wanting to have fun. Great community, lot of people from texas for some reason. Definitely try scuba diving
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Date of stay: June 2022Trip type: Traveled
1 Helpful vote
Helpful
We visited Iberostar Cozumel for a week in June 2022. We had been there several years ago and had a good experience. This time around, it really seems like a lot about the resort has declined. The rooms are extra musty, but that isn’t new and you are right on the water. The majority of the hotel is open air🥵. 2 restaurants and the guest rooms are the only air conditioned spaces. Most of the ceiling fans in the lobby and adjoining buffet restaurant were either not working, or not on. It can get very hot. The ac in the room couldn’t keep up and it was very warm. All the people in our party had the same issue in their rooms, and so, it wasn’t worth complaining as it seems all the rooms are the same. The grounds are nice and the flamingos, peacocks, etc. add a nice touch. The beach is very rocky and you have to go to the end of the dock in order to get in the water to swim. In an entire week, we only had someone come to us for drink orders twice. No problem, we swam up to order for ourselves - and the service was poor. Bartenders see you sitting there waiting to order and pretty much ignore you. And yes, we tip well! It made no difference. The breakfast buffet was decent food, but again the service was terrible. We would sit for 20 minutes before finally flagging someone down and even at that they would give us one round of coffee and never come back to refill. This was every day. The a la carte restaurants were average, at best, and although we arrived on Tuesday and asked immediately to make reservations , the first opening at any restaurant was not until Saturday. The entertainment team was really the only bright spot. They are by far the hardest working employees at the hotel. It wasn’t a horrible stay, but definitely nothing about made any of us want to come back.…
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Date of stay: June 2022Trip type: Traveled
1 Helpful vote
Helpful
Iberostar Cozumel ROCKS!!!! The staff is amazing, especially Angelo. He treated us like family!!! The food was excellent. Entertainment was outstanding. We will definitely be returning to Iberostar in the near future!!!
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Date of stay: June 2022Trip type: Traveled
Helpful
PRICE RANGE
$191 - $249 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar cozumel hotel cozumel, cozumel iberostar, iberostar cozumel mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
294
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Claim Your Listing Frequently Asked Questions about Iberostar Cozumel
Which popular attractions are close to Iberostar Cozumel?
Nearby attractions include Columbia Reef (3.3 miles), The Mayan Cacao Company (1.8 miles), and Palancar Reef (1.3 miles).
What are some of the property amenities at Iberostar Cozumel?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Cozumel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Iberostar Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, SkyReef Cozumel, and Paradise Beach Cozumel.
Are there opportunities to exercise at Iberostar Cozumel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Iberostar Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Iberostar Cozumel?
The staff speaks multiple languages, including English and Spanish.
Does Iberostar Cozumel have any great views?
Yes, guests often enjoy the ocean view available here.
Is Iberostar Cozumel accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.