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Iberostar Cozumel

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#12 of 50 Hotels in Cozumel
Certificate of Excellence
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Iberostar Cozumel
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4,393 Reviews from our TripAdvisor Community

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Showing 4,005: English reviews
Level Contributor
4 reviews
4 of 5 stars Reviewed yesterday NEW

The setting was amazing! The staff were so helpful. It was a dream vacation that we had always dreamt of. However, when we got back to the states, the agent we had gone through to rent a jeep charged us almost double of what he had stated. We went through the Iberostar agent for parasailing and had no problems.

Helpful?
Thank Marsha S
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Hotel was good. Food was okay, service was excellent. Environment was incredible with the beach and pool area, including the Star Friends who provided entertainment. Be wary of special offers from airport tour operators such as specials on car rentals. We took a special offer and ended up going to a vacation sales pitch in Playa del Carmen. Totally our... More 

Helpful?
1 Thank Aneel G
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

This resort was the best resort I have EVER been to. There was tons of fun games at the pool. So much to do. I wish that I go there for every vacation I have. There is something I made I would like you to see.

Helpful?
1 Thank Katherine M
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel looked exactly as it did on their website ,which is a welcome change .From the moment we checked in the staff could not have been nicer ,the rooms were spotless ,the food was plentiful with lots of choice and was always fresh ,the drinks were good too.There was a range of animals all around the hotel grounds that... More 

Helpful?
11 Thank Paula12345678
Biloxi, Mississippi
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've been to Cozumel so many times I have lost count. This was the first time staying at the Iberostar and I'm very impressed. I thought I would miss being near town, but being close to the dive sites more than makes up for being a ways out. The all inclusive food and drinks were more than adequate -- wine... More 

Helpful?
5 Thank Janet L
Québec City, Quebec, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a real tropical getaway. We went for 7 days starting september 4th. Arriving at the Cancun's airport, the Amstar personnel took us in charge and we never felt left alone for the transfers. The resort is located 20 minutes from San Miguel town. The rooms (8 total) are regrouped in 2-level buildings and tropicals plants are everywhere. Lots... More 

Helpful?
4 Thank Alain L
DeLand, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I joined my brother and his family for a week at the Iberostar in July. Our room was very attractive and comfortable, and it was right by the pool, where we spent much of our time. The food wasn't fancy, but it was good and there was a lot of variety. We went snorkeling almost every day--once... More 

Helpful?
1 Thank Jack K
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Iberostar Cozumel in mid August. We got a great deal and were thrilled at the prospect of visiting Mexico for the first time!!! After reading some negative reviews about the food on TripAdvisor we felt concerned that we might be disappointed.... Well, we were very happy with the food selection and quality! Certainly... More 

Helpful?
1 Thank Lindsay M
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of hotel staff and management, we are pleased that your first impression of our resort was very pleasant and enjoyable. Moreover, we loved your beautiful description of our hotel and greatly appreciate your wonderful comments on the team who strives to ensure that all guests are fully enjoying the IBEROSTAR experience by providing a warm and... More 

Rockwood, Canada
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything you read is pretty spot on. The resort is older, the food was just OK with lots of options, the staff was GREAT, lots of activities, small rooms. That being said a vacation is what you make of it, and in the end it would be difficult to have a bad time here. To elaborate, this is not a... More 

Helpful?
7 Thank Lee-Ann J
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, All our staff would like to thank you for sharing your feedback regarding your recent stay at IBEROSTAR Cozumel. Thank you for remarking the positive sides of your stay as. It is great to read that you liked the gastronomy and the entertainment activities. Furthermore, we appreciate you bring some points to our attention regarding some services. We... More 

Toronto, Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

PUT ALL YOUR STUFF into the safe, after we returned I read reviews on other people having stuff removed from their rooms. You don't think on taking stock of all your stuff every time you come back into your room so you can report it asap if need be. When I asked to see video survivance, it took 2 days... More 

Helpful?
Thank carlosamaral1914
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for having stayed at our hotel and for sharing your opinion with us via this media. We would like to mention that the situation with your phone is extremely alarming, and would like to highlight the fact that every report about missing items from our guests are documented accordingly and our Security Team along with our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Spa
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $135 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Number of rooms: 294
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico
Hotel Style:
#1 Green Hotel in Cozumel
#5 Top resorts Hotel in Cozumel
#6 Spa Hotel in Cozumel
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