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Iberostar Cozumel

#18 of 52 Hotels in Cozumel
GreenLeadersGold level
Costera Sur, km. 17,785, Cozumel 77600, Mexico
Hotel amenities
1 room 1 adult
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Iberostar Cozumel
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3,895 Reviews from our TripAdvisor Community

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Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had a room up near the main lobby where the foliage is dense and it had a musty smell. The lamp shades had black splotches on them. We were able to move to a suite near the pool that is in the sun. No musty smell there; beautiful room. The food was very good. Availability of food anytime day... More 

Helpful?
Thank RenFox
Green Bay, Wisconsin
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Loved the grounds, especially the "bungalow" type of smaller buildings, landscaping added to the overall atmosphere. However normal rooms were small and disappointing, upgrade if you can. Food and spirits good, main dining room and steak house were better than then other 2 options. Don't plan on swimming or snorkeling right off the beach, rocky and murky. Cozumel is famous... More 

Helpful?
1 Thank Jerry K
Withee, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Excellent resort with great customer service, food & entertainment. Best resort we've ever stayed at so far in the Caribbean We hosted a group of over fifty couples and the resort did an outstanding job from day one to our last. What very few minor issues we encountered were promptly handled & done over & above our expectations.

Helpful?
1 Thank Randy P
Wausau, Wisconsin
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just got back from this resort w a group of 60, and they couldn't have been more accommodating. They had a wide variety of food that everyone enjoyed, the grounds were very tropical and attended to w perfection (which I love to see because you know they take pride in their resort). Oh, and the staff...did I mention the... More 

Helpful?
2 Thank sueburnz
Lindsay, Ontario, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The rooms at this resort are duplexes with complex paths which is a lot of fun. Lots of people get lost looking for their rooms at first, but I think this just adds to the adventure. Lots to see while you wonder. Peacocks, Iguanas,flamingos, turtles and pigs. There are also parrots in the resort not native, but come out to... More 

Helpful?
1 Thank Peggy J
1 review
3 of 5 stars Reviewed 2 days ago NEW

This is a great resort - the grounds are lush and beautiful. What makes the place truly spectacular are the lengths to which the staff will go to ensure you have a wonderful time. We had issues with the room accommodations. The lack of effective climate control in the rooms is totally unacceptable. Although we had an AC unit that... More 

Helpful?
Thank Karen S
Green Bay, Wisconsin
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Everything was very good. The people were great. Entertainment crew the best I have ever experienced. Had a great time with Juan, Cesar, Erika, Orlando and the rest of the fantastic staff. Large variety of food. Clean facilities. Would defenitly stay there again. People have complained about the musty smell, but that should be expected when you are in a... More 

Helpful?
1 Thank CJ2ME
Barrie, Ontario
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I really enjoyed the enternament during the day and especially the evening shows. The best I've seen from other resorts I've been to!! The staff are very talented and energetic. And seem to really enjoy what they are doing. All the staff was wonderful and very helpful and friendly. The food was also very good. The only small disappointment I... More 

Review collected in partnership with Iberostar

Helpful?
1 Thank susanE7745XV
Hawkins
1 review
4 of 5 stars Reviewed 3 days ago NEW

This was my second trip to mexico and this resort was definitely not as modernized as the last one I was at the workers there and performers are second to none.The food was actually a little better than average for an all inclusive resort. The beach is nice and there's always open chairs. You can't really enter the water from... More 

Review collected in partnership with Iberostar

Helpful?
Thank Jason C
Guelph, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband & I along with 2 other couples spent a wonderful week here from January 22nd to the 29th, The tropical villas were comfortable and kept quite clean. We had the top floor with a balcony view of luscious grounds from a private hammock. A few times we had a welcomed surprise when a beautiful peacock ventured up our... More 

Helpful?
2 Thank Carol M
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, It is always a pleasure to receive feedback like yours, and on behalf of the entire team here at IBEROSTAR Cozumel, we would like to express our gratitude for detailing your vacation experience. We are so pleased that you had such a great stay and enjoyed the facilities. We pride ourselves on offering the best service we can... More 

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