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    Hotel B Cozumel

    Carretera Playa San Juan Km 2.5 | Zona Hotelera Norte, Cozumel 77600, Mexico
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveler (746)
    Room & Suite (264)
    Pool & Beach (229)
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    Overview

    • Excellent50%
    • Very good29%
    • Average9%
    • Poor5%
    • Terrible5%
    Travelers talk about
    “hot tub” (58 reviews)
    “ceviche” (31 reviews)
    “loved hotel” (7 reviews)
    Free Parking
    Breakfast included
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Spa
    Free Internet
    3 Star Hotel
    All hotel details
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    Presidente Inter-Continental Cozumel Resort & Spa
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    Rooms
    May 7May 8
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (746)
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    1 - 5 of 746 reviews

    Reviewed yesterday

    Appreciated the good service, the beautiful view, the overall relaxed environment. I was more than happy with my tranquil stay. The food was good, the people were knowledgeable and helpful when it came to getting around town and the other guest were warm and friendly...More

    Review collected in partnership with this hotel
    Thank alleydonald79
    Response from Andrés C, Guest Relations Manager at Hotel B Cozumel

    Dear Alleydonald79, Thanks for the comment, We are happy that your stay was incredible, we hope you will return soon to enjoy our food and the beautiful atmosphere here in Hotel B cozumel, regards! Sincerely, A. Castillo Guest service manager gte.servicio.huesped@hotelbcozumel.com

    Reviewed 3 days ago

    Well we arrived for our stay at the end of January. We came from Syracuse. Took the ferry from playa del Carmen. We took the car ferry. Get to the ferry early on the mainland. Hotel b was easy to find. Lovely to look at...More

    Thank Robert S
    Response from Andrés C, Guest Relations Manager at Hotel B Cozumel

    Dear Robert, Thanks for the comment! We are happy that your stay was pleasant, we are working on the problem of refrigerators to improve the service we offer you, we hope you can visit us soon and can enjoy the improvements implemented, greetings! Sincerely, A....More

    Reviewed 4 days ago via mobile
    Google Translation

    Increíble vista, súper atención y comida riquísima, la plataforma increíble, súper lindo el lugar. Deliciosa La tártara de atún, cocina...More

    Thank Alejandra G
    Response from Andrés C, Guest Relations Manager at Hotel B Cozumel
    Google Translation

    Estimada Alejandra, Muchas gracias por tu comentario, Estamos felices que tu tiempo en hotel B cozumel fuera excelente, esperamos que...More

    Reviewed 1 week ago
    Google Translation

    Lamentablemente nos robaron, dinero y una pertenencia, en la habitación de este Hotel y NO se hicieron responsables. Aún utilizando...More

    Thank malpicah
    Response from RicardoRuizP, Gerente at Hotel B Cozumel
    Google Translation

    Estimado Malpicah, Gracias por el tiempo que tomó para compartir su comentario con nosotros. Lamento la situación que se presentó...More

    A TripAdvisor Member
    1
    Reviewed 1 week ago via mobile

    When you stay at a boutique hotel, you're expecting the service to be outstanding; however, while they do their job in a friendly way, you perceive the lack of effort in comfort and pamper you (had to ask several times for service). The waiter is...More

    Thank A TripAdvisor Member
    Response from RicardoRuizP, Gerente at Hotel B Cozumel

    Dear Guest, I am sorry to read that your experience was not what we expect to give as a boutique hotel to our guests. Your comments will help us to improve our service. We are in process to changes all the whites for our rooms...More

    Presidente Inter-Continental Cozumel Resort & Spa
    1,669 reviews
    #4 of 51 hotels in Cozumel
     
    Casa Mexicana Cozumel
    995 reviews
    #7 of 51 hotels in Cozumel
     
    Coral Princess Golf & Dive Resort
    1,047 reviews
    #8 of 51 hotels in Cozumel
     
    Playa Azul Golf, Scuba, Spa
    602 reviews
    #6 of 51 hotels in Cozumel
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free Parking
    • Free Internet
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Breakfast included
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • $108 - $319 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #11 On the Beach Hotel in Cozumel
    Photos
    Traveler (746)
    Room & Suite (264)
    Pool & Beach (229)
    Dining (74)
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    Questions & AnswersAsk a question
    johnvGrandRapids_MI
    I would like to know If there are refrigerators in the rooms. I would not like to stay where there is no refrigerator for my soda and water.
    March 27, 2017|
    Answer
    Response from RicardoRuizP | Property representative |
    Dear Johny, Unfortunately, we don't have fridges in all our rooms, we have them in the Junior Suite rooms. We have the project to put fridges later this year.
    0
    Votes
    Google Translation
    jane m
    do you supply bottles of water daily at no charge in our rooms?
    March 24, 2017|
    Answer Show all 5 answers
    Response from RicardoRuizP | Property representative |
    Dear Jane, AS a part of our commitment to the environment we offer jugs in our rooms and water dispensers on the stairs and every day our housekeeper fill it. if you´d like to have bottles of water you can ask for at... More
    0
    Votes
    Google Translation
    marianne p
    My husband and I stayed at the Hotel B 2 year's ago! The good the bad and the ugly! Upon arriving they tried to give us the miserable forest room! HA I had paid for a ocean front king with balcony, I printed up photos and my correspondence with Hotel B before arrival. That got them! Ha we got our room that we paid for! Breakfast was a joke every morning. I felt so badly for our waiter, he would have been wonderful except for the Nazi style management that watched him serve all the tables instead of pitching in and helping! Myself being a former waitress wanted to get up and help him serve coffee. Bad intimidating management all around! I see it is still happening! Nothing has changed in two years's, Same complaint's, same poor excuses and explanations from management. Management lurking around every corner, behaving as though you are doing something wrong, I felt very uncomfortable! I finally said something after I was treated so badly trying to refill my own coffee cup (the thief that I am) I came back to my room and their was a bottle of wine and a beautiful vase of flowers. Nice touch. Our maid was wonderful and was nicely rewarded privately. My breakfast waiter was also privately rewarded after I saw my tip money going into a locked box by management! Shame on them! I will never return there ever! When a hospitality business does not trust it's guest's and staff something is very wrong! And take's tip money away from hard working people in a poor community, shame on your business practice's! My question is when are you actually going to address the issues that guest's bring to you attention and actually do something about them? Instead the same answer day after day, month after month, year after year. That's all!
    March 10, 2017|
    Answer
    Response from RicardoRuizP | Property representative |
    I am very sorry to see the experience that you had at the Hotel B, but overall for the bad impression, you have about how we treat our staff. I apologize for our restaurant service, we are working to improve our waiting... More
    0
    Votes
    Google Translation
    Room Tips
    "Don't book on ground floor! Too loud! Oh by the way pool was freezing. But hey the ocean was right there!"
    Read review
    "There is no elevator. There are 4 floors. If you do not like walking up 4 floors pick first or second floor."
    Read review
    "Make sure you ask for 1st or 2nd floor when booking if you have limitations. No elevator."
    Read review
    "Bigger beds would be a great improvement as well as a ceiling fan."
    Read review