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Hotel Cozumel and Resort

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Hotel Cozumel and Resort
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1,708 Reviews from our TripAdvisor Community

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Showing 1,475: English reviews
Washington DC, District of Columbia
Reviewed June 13, 2012

The good: Good location, decent food, nice staff who was helpful for the most part, entertainment on site, small beach space, very convenient, concierge diving with helpful crew and divemasters. The bad: the pool water was disgusting. We had bedbugs in the room, and the staff was pretty unsurprised and unconcerned about it. They were willing to switch us to...

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Helpful?
3Thank NCDiamond
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

I am wondering why it took so long (ONE YEAR) to post your review here. However, I thank you for the good comments in it. On the other hand I kindly let you know that we have been, on a daily basis, diligently working to make Hotel Cozumel & Resort a safe and comfortable place to stay, therefore I can...

Las Vegas, Nevada
Reviewed June 11, 2012

Very average hotel, it is a 3 star don't expect more! The pool and the service at the pool was the best part of this hotel. The food was not very good, the buffet recycles the left over food from the night before and adds something to it to call it something else. The pool was average and they let...

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3Thank mbrucato
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Thank you for your review. However, I would’ve preferred you to post it on this page right after your travel and not 8 months later. A long gap like this can make a big difference. On the other hand I kindly let you know we are fully aware of our strengths and weaknesses, therefore we advertise ourselves as a 4-star...

Germany
Reviewed June 9, 2012

Hotel Cozumel is a hidden gem in the dive-crazy city of Cozumel. Their rates are very reasonable for the area, but their service goes above and beyond. Have stayed there twice on dive trips to the island and enjoyed the visit both times. The rec staff at the pool are very friendly, the drinks are all included (if you buy...

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3Thank DarwynK
St. Petersburg, Florida
Reviewed June 6, 2012

We have been twice now and everyone in our dive group says the same thing...you can't beat the deal we get at Hotel Cozumel. The hotel is clean, wonderful airy lobby without A/C (which I hate in hotels, very stuffy and artificial). The staff is excellent, Robert, Javier and everyone make you feel very welcome. The dive pier is an...

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5Thank Kiana1955
Denver
Reviewed June 6, 2012

This is a review of my family trip to HCR in June 2012, following up on my solo dive trip in December 2011, which can be viewed here: http://www.tripadvisor.com/ShowUserReviews-g150809-d153308-r122981179-Hotel_Cozumel_and_Resort-Cozumel_Yucatan_Peninsula.html My 2011 trip served as both a solo dive trip and reconnaissance for a future family trip with children. I was assured by parents I met on my first trip that...

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1Thank Will N
ny
Reviewed May 30, 2012

We enjoyed our stay here. The rooms were clean and spacious.The staff were attentive and friendly. We enjoyed breakfast there. It was excellent. We have friends in the area so we did not choose to eat all our meals at the hotel. The pier for scuba diving is across the street. A great view from the pier for sunset viewing...

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1Thank traveler001Ny
Dayton, Ohio, United States
Reviewed May 28, 2012

Nice staff, food is a 7 out of 10. Activities group is great and full of fun!! Another nice thing is it is close to downtown. You can walk(about 15 minutes) or a cab is only $6.00). Say Hi to Javier in the dining hall, great guy!! And tell Jorge and Alonso hello from JJ.

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4Thank Diane J
Reviewed May 27, 2012

I have to admit, at first appearances, this hotel was a little disapointing. However, once I got inside and saw the vast open lobby, the gigantic clear blue swimming pool, and the spacious rooms, I was impressed. As a budget traveler, I had been sure to do my homework, and I was glad that I chose this hotel. Not only...

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3Thank findnikki
Cincinnati, Ohio
Reviewed May 21, 2012

I went with a group of 16 as my wife is a diver and I am not. However, I was able to do a discovery dive one afternoon and will be certified in the future because of this experience. The food was good and the service in the bars and restaurants was excellent. I did tend to tip a buck...

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2Thank mike h
Cincinnati, Ohio, United States
Reviewed May 19, 2012

I came to Cozumel with a group of friends and each and every one of us had an amazing trip. The group was composed of both divers and non-divers and there was plenty for everyone to do. We chose an all-inclusive package in which all of the divers were given a locker in which they could keep their gear by...

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3Thank Joe P
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $98 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Cozumel and Resort staff and other travelers.
126 questions
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Second floor or top”
 of 5 bubbles nance20, 4 days ago | Read review
“We get the Handicap room as it is down stairs and has no lip on the shower.”
 of 5 bubbles saraangls, 1 week ago | Read review
“Top floor with pool view. Ocean view faces the road and is noisy.”
 of 5 bubbles life_is_verygood, 1 week ago | Read review
“Pool area is quite active- Ocean view rooms would be the quieter choice.”
 of 5 bubbles ScubaDo59105, 2 weeks ago | Read review
“Check out your rooms before unpacking so you are not stuck in one coming apart for a week!”
 of 5 bubbles scubakramers_10, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question