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Hotel Cozumel and Resort

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Hotel Cozumel and Resort
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1,554 Reviews from our TripAdvisor Community

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Showing 1,365: English reviews
Sacramento, California
Level Contributor
157 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed here for ten days on a scuba trip. I enjoyed my stay. The front desk personnel were very accomdating. The dive group was awesome! Was an all inclusive resort with a great pool. Housekeeping was good. For better service tip ahead of time. Booking direct will get you a better resort.

Helpful?
Thank sactrav66
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, First of all I want to thank you for spend your vacation in our hotel, thanks for your comments, it's a big push to all our staff, to continue to work very hard every day, to please all our customers. We hope you can come back soon. Receive a warm saludo More 

Waasis, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

we had a great time here. you can either swim in the ocean or their huge pools. good place to snorkel, free wifi, and great food. i even got to see huge iguanas on the front lawn :) it is only a 10 minute walk back to the ship also. no need for cabs.

Helpful?
Thank iluvncl
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We appreciate all your comments, all our team works hard every day to offer a good quality of service. We hape you can come back to stay one week with us. Receive a warm saludo More 

Ventura, California
1 review
5 of 5 stars Reviewed 1 week ago

We have stayed at this hotel for several dive trips and our guests have always had an amazing time. For those who just want to relax, they have the largest pool and you could spend your whole time at the hotel. The food is buffet style and there is always a good selection. The staff is the best, they work... More 

Helpful?
Thank SCDiving_com
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Hey my friends of the SCDiving, On behalf of all our hotel Team, we want to thank you fro spend your dive trip one more year with us, we really appreciate all your comments, and as you say, our staff is our most value treasure, every one work hard for every one of our guest. we will waiting for every... More 

Port Talbot, United Kingdom
Level Contributor
91 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed 1 week ago

We managed to spend a couple of hours at the resort and was not impressed at all. The hotel building itself lives up to the Mexican ambience but we spent time in the pool, and surround. There were plastic cups blown about the place, and upon entering the swimming pool there were items of food floating in the water. I... More 

Helpful?
Thank Papapilo
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for all your comments, we'll work hard to fix all those bad things you received during your stay with us. Receive a warm saludo. More 

Travelers are raving about these Cozumel hotels

McKinney, Texas
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Has under water subs which was greatness!!!! Worth every penny. Don't need to stay at hotel to do it. You can get a day pass for the hotel which is all you can eat and drink. Drinks are great food not so much. The "beach" is not much of a beach but had good snorkeling not but for advance snorkels... More 

Helpful?
Thank Holly S
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Hola, Thanks for your comments. Receive a warm saludo More 

Fort Myers, Florida
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Before booking this hotel, we read many of the reviews, and this was the best vacation in a long time! The reviews were mixed but consistently praised the service and helpfulness of the staff. We could not agree more. The hotel and diving staff were excellent. I emailed the hotel before we arrived with many questions and was promptly answered... More 

Helpful?
Thank pmason84
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Hey My frien Pam, Thank you for giving the description exactly as we are in the hotel, we know that everyone is different, but what is clear, is that our whole team works roughly every day to bring the customer the best experience. Thank you for choosing our hotel to spend your vacation, we all hope you can come back... More 

Martinez, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel Cozumel and Resort is not fancy or luxurious, but it is perfect at what it does, and we had an outstanding vacation there. Our room was basic, but it was spotlessly clean, the bed was comfortable, and the air conditioning and WiFi were powerful. I've read complaints about the pillows, but ours were just fine. The food was just... More 

Helpful?
Thank Lisa B
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for reserving in our hotel, we all appreciate your comments, all our team will receive it, as you know our staff is our most valuable treasure, our hotel walk, because of them. We hope you can come back soon. Receive a warm saludo. More 

Merida, Mexico
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for 5 nights. I live in Mexico but am Canadian. I have stayed here before, like 7 years ago. The room was clean and fine. Service was good, no problems. It has a huge pool. Swimming at the beach is nice. There is only 1 place to have breakfast, lunch and dinner, always buffet. My biggest complaint... More 

Helpful?
Thank Denis M
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review
Google Translation

Hola Sr. Denis Manuel, Lo recordamos, gracias por elegir nuestro hotel para disfrutar sus vacaciones, tomaremos cartas en el asunto... More 

Rochester, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The resort was all-inclusive, homey and nothing fancy. We were greeted with fruity, delicious drinks upon our arrival. The staff were nice and friendly. The breakfasts and dinners were delicious. I was disappointed with the snack bar; unfortunately they served the same foods everyday and the burgers there were too salty and did not taste like a burger. The pool... More 

Helpful?
1 Thank b_rabbid
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for all your comments, we'll work hard on those mentioned points. Thank you also for choosing our hotel to spend your vacation, as you realized, we work hard every day to offer a good service to all our customers. We hope you can come back soon. Receive a warm saludo More 

Tell City, Indiana
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

They greeted us at the front desk with drinks when we arrived. We were hot and tired after standing in line at customs for awhile and then traveling to hotel. Once I had the drink I forgot about the previous. The staff were great and were involved with the guests all day long. They had activites during the day for... More 

Helpful?
Thank swimmermom66
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We want to thank you for spend your vacation in our hotel, thank you for all your comments, all our team works hard every day to offer a good service to all our customers. We hope you can come back soon. Receive a warm saludo More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Internet
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Amongst the 4 Star Hotels on the island, Hotel Cozumel & Resort has many good things to be proud of. Things that have made of this friendly resort the best option for families and divers. Wondering why? It is simple: the best location and the best value! ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $85 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cozumel and Resort 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#17 On the Beach Hotel in Cozumel
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