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Hotel Cozumel and Resort

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Hotel Cozumel and Resort
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1,571 Reviews from our TripAdvisor Community

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Showing 1,377: English reviews
Rio de Janeiro, RJ
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

The attendance at the front desk is the worst. I had a diving in the morning and I asked for 1 more hour to check out as the boat would be back 30 min after the check out time. They did not accept even though the hotel was not full ( lots of people checking out) I checked out at... More 

Helpful?
Thank Fernanda W
Winston Salem, North Carolina
Level Contributor
97 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

There were 11 of us on a dive trip w/Blackbeard Scuba of Southport, NC. The hotel was a bit dated but kept clean and the staff was fabulous. The food was good, the sauces excellent. Berta the "Custom Omlette" chef made the best omlette I've had in awhile. They only had 2 kinds of beer and one red wine but... More 

Helpful?
Thank JKNC8178
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We want to thank you for spend your dive trip in our property, with all the dive group as well, as you see all our hotel team works hard every day to pleased all our customers, we are what we are for them, they are our most valuable treasure. be assured that your comments treat them with all... More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Had to change rooms one night because our room flooded and then the room above us flooded too and the celling was leaking. The rooms were not very nice and the food was not the best. We are not picky travelers but when we came back to our room yesterday it was broken into and our money and belongings were... More 

Helpful?
1 Thank nunezsmithandrea
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I offer an apology for the bad experience found in our hotel, we will work hard on those red points that indicate us. Saludos Cordiales More 

Travelers are raving about these Cozumel hotels

Gillette, Wyoming
Level Contributor
98 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are not that good. Are simple and ran down but clean. The pool is huge. The food is ok, I'd say average. The best is the dive center right there at the hotel and the possibility to dive from shore. The price is very good. Overall is pretty good and I would recommend it.

Helpful?
Thank susanna547
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for spend your vacation in our property, as you see, all our team works hard every day to offer a good quality of service to all our customers. We hope you can come back soon. Receive a warm saludo More 

New Zealand
1 review
2 of 5 stars Reviewed 1 week ago

The location and restaurant staff were great. However, after a couple of nights I noticed bites on my ankles and arms. I presumed they were mosquito bites due to being outside a lot. The bites continued and I didn't understand why as I had gone out and purchased insect repellent and was spraying myself continuously. I managed to wake up... More 

Helpful?
Thank Sass573
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Believe me, I have no words to express my concern about it, please accept my apologizes, This situation was out of our hands, the hotel count with fumigation program every 30 days. For sure, our head of the company, including each supervisor will work hard to fix this kind of problem. Receive a warm saludo More 

Spokane, Washington
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

Planned a all inclusive package for drift diving in Cozumel. Booked it at Hotel Cozumel and Resort. Fantastic experience. First, for families it was an all inclusive resort so meals were provided three times per day (all you can eat) and the hotel maintained a burger/hot dog/fry/pizza bar by the pool for anytime snacks. The pool was huge and shallow... More 

Helpful?
Thank BostonAndrew44
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, thank you for spend your vacation in our hotel, thank you for your comments, all our team works hard every day to please all our customer, really we appreciate how you describe our property and our services. We hope you can come back. Receive a warm saludo More 

Altoona
Level Contributor
124 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This place changed a lot in five years, but not for the better. The overall accommodations were still about the same, but the service was terrible this time. We stayed here for 6 nights, and the service was the same all week - lacking. The pool area was filthy - there was no one cleaning up any of the large... More 

Helpful?
Thank Wolf_Moon_13
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I apologize for the inconvenience you have found in our property, thanks for all your comments, we'll work on them Saludos Cordiales More 

Pittsfield, Massachusetts, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Cannot beat the value. Close to town, friendly and attentive staff, AC, large pool. Ocean across the street, with underground tunnel access. Great location for divers with excellent shore diving on site.

Helpful?
3 Thank Nick K
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for your comments, all our hotel team works hard every day to pleased all our customers. We hope you can come back soon. Receive a warm saludo More 

Philly
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We are very happy staying at Hotel Cozumel. We are scuba divers and we could not have better accommodations. Everyone is very friendly, courteous and helpful. We love meeting other people from around the world as well as local families. We are comfortable and always have a great experience. The staff is eager to please and they truly want us... More 

Helpful?
2 Thank TravelsAbunch_5
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Hey my dear guest, Really all of us appreciate all your comments, thank you, you know, all our hotel team works hard every day to pleased all our customers, our hotel is walking because of them, they are our most valuable treasure. Ok, next week, I'll be here to shake your hand. Receive a warm saludo More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

There are 3 aspects to my review - Accommodation, Food and Diving 1) Accommodation. Typical Mexican with plastic flowers, gold statues and glossy paint. Friendly front desk staff who were very helpful. The pool area was very clean and the service from the waiters was good. We had a comfortable room with clean bedding. The room did have a little... More 

Helpful?
Thank Matthew L
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for choosing our hotel to spend your vacation, thank you for your comments, all heads of each involved department will review it to take action on the matter. Receive a warm saludo More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Amongst the 4 Star Hotels on the island, Hotel Cozumel & Resort has many good things to be proud of. Things that have made of this friendly resort the best option for families and divers. Wondering why? It is simple: the best location and the best value! ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $85 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#18 On the Beach Hotel in Cozumel
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