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Hotel Cozumel and Resort

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Hotel Cozumel and Resort
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1,712 Reviews from our TripAdvisor Community

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Showing 1,478: English reviews
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Fitchburg, Wisconsin
Reviewed 3 days ago NEW

The pros of this place: awesome location and nice staff. The food is mediocre but considering the price it is ok. We didn't have as much of an issue with the wifi as some of the people writing reviews. Rooms are dated but by no means the worst I have seen! Heres my two cents: 1. The resort caters to...

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Helpful?
Thank Jocelyn W
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guests, first of all I want to tahnk you for choosing our hotel to spend your vacation, also thanks for your comments, we'll share them with all our team. Regarding the Salsa and Salsa people, they pay as all our customers, the only thing we do, is work hard every day to please all our different customers. After saying...

Cobourg
HOTEL’S FAVORITE REVIEW
Reviewed 3 weeks ago

What can I say! We weren’t expecting too much but we were very pleasantly surprised! One of the best trips we have ever had! Visiting Cozumel was the best place we have ever been for AL beach vacation(we have been to Dominican- Punta Cana and Puerto Plata Mya Riviera, Cuba- varadaro and Santa Maria, Jamaica- runaway bay and ocho rios,...

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Helpful?
3Thank Coupleroadtravels
About Hotel's Favorite Review
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Dear Guest, I would like to thank you for choosing our hotel to enjoy your holidays. In addition to all your comments, you have captured the photograph of our hotel and work team, as we really are. We'll share them with all our team, really it wil be as a big push to continue with our job, to...

Jacksonville, Florida
Reviewed 3 days ago NEW

We were extremely happy with our stay at the Hotel Cozumel and Resort. We originally chose this hotel because we are divers, and Dive Paradise was on site and had good reviews. We will return due to the service we received from the time we checked in until the time we left. The hotel was extremely clean, everyone was pleasant...

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Helpful?
Thank swimmomjax
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for spend your vacation in our hotel, thanks for all your lovely comments, we'll share them with all our team, because our hotel is what it is for them. We hope you can come back soon Receive a warm saludo

Reviewed 5 days ago NEW

I had some reservations staying at a resort that was rated at 3.5 out of 5 ... however ... this resort was a 10 out of 5!!! It exceeded all of my families expectations and more! The resort staff were the most gracious and welcoming hotel employees I have ever had the pleasure of visiting with. I have travelled around...

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Helpful?
Thank Jen R
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, First of all I want to thank you for choosing our hotel to spend your family vacation, secondly I have no words to thank you for all your lovely comments, you really made a faithful copy of our attitude and teamwork towards all our guests, we really all do our best every day to please all our guests,...

Reviewed 6 days ago NEWvia mobile

We had an amazing vacation hanging around the private beach in hammocks, snorkeling, and diving. Reyes made sure we had plenty of Cold beers and kept us entertained with great jokes and conversation. We will definitely come back and stay again

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Helpful?
Thank Dylan W
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for staing with us, thanks for your comments, we'll share them with our team and Reyes as well. We hope you can come back soon. Receive a warm saludo

Brooksville, Maine
Reviewed 1 week ago

Just returned for the 15th time to this hotel.i love when you walk into the lobby and bar they know who you are and say welcome home... The food was very good and the drinks were excellent as well.The rooms were clean and the beds were comfortable.We did have a air conditioner problem and I addressed it and they upgraded...

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Helpful?
Thank nance20
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for all your continued support during these 15 times, also thanks for your lovely comments, why people return to our hotel, 'cause we have the best team of workers, they are very friendly, they work hard every day to please all our different guests. We also hope you can come back next year....

Hummelstown, Pennsylvania, United States
Reviewed 1 week ago via mobile

Booked s/o pool side room, all inclusive. Hotel has some wear, food was overall good. Staff friendly. Dive operation on site. Dive paradise. Many fish, chicken dishes. Pasta meal available most nights. Thanks

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Helpful?
Thank bgdiver1963
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for choosing our hotel to sped your vacation, also thanks for your comments, all our team works hard every day to please all our different guests. We hope you can come back soon. Saludos Cordiales

Charlevoix, Michigan
Reviewed 1 week ago via mobile

We generally stay at this property when visiting Cozumel because it is so convenient for diving. They have lockers, wash tanks, drying hangers and a pier were dive boats pics up / drop off divers. The ocean side facility has been expended and many breakfasts and lunches were served in this beautiful ocean side facility. A very nice addition. As...

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Helpful?
Thank BC W
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for all your continued support, thanks for your comments, thanks for the very convenience description of our property, our people, the hotel is what it is, because of them, they works very hard every day to please all our different guests, we'll share your comments with all our team. We hope you can come back soon. Receive...

Chandler, Arizona, United States
Reviewed 1 week ago via mobile

We have stayed here 25 different times. Always get the all inclusive and dives with Dive Paradise. Eat breakfast and lunch there and of course free booze then head into town to many favorite restaurants. Always same staff that remembers you and know your name. Set up for divers with lockers , etc. we go at least once per year....

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Helpful?
2Thank RonLynda R
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for all your continued support during these years, also thanks for your comments, we wrok hard every day to please all our different customers, we'll wait for you next year. Receive a warm saludo

Fredericksburg, Texas
Reviewed 1 week ago

Stayed 4 days here with another couple. The rooms were clean enough, but do not seem to have been updated in awhile. The beds were very firm, to say the least, and the pillows were worse. We never had an issue with receiving clean towels everyday, but our friends sometimes only received 1 towel or 1 wash cloth per day....

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Helpful?
Thank cspowell2015
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We want to thank you for choosing our hotel to spend your vacation, I hope your friends have reported the situation of the towels, and they have been sent, the water issue, the hotel only puts one per room upon arrival, and if the guest requires more, the guest can fill his bottle in the Containers in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $97 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Cozumel and Resort staff and other travelers.
126 questions
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were on an upper floor, no noise issues. All rooms have balconies with areas for easily hanging scuba gear.”
 of 5 bubbles swimmomjax, 3 days ago | Read review
“Second floor or top”
 of 5 bubbles nance20, 1 week ago | Read review
“We get the Handicap room as it is down stairs and has no lip on the shower.”
 of 5 bubbles saraangls, 1 week ago | Read review
“Top floor with pool view. Ocean view faces the road and is noisy.”
 of 5 bubbles life_is_verygood, 2 weeks ago | Read review
“Pool area is quite active- Ocean view rooms would be the quieter choice.”
 of 5 bubbles ScubaDo59105, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question