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Hotel Cozumel and Resort

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Hotel Cozumel and Resort
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1,540 Reviews from our TripAdvisor Community

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Showing 1,357: English reviews
Rochester, New York
1 review
4 of 5 stars Reviewed yesterday NEW

The resort was all-inclusive, homey and nothing fancy. We were greeted with fruity, delicious drinks upon our arrival. The staff were nice and friendly. The breakfasts and dinners were delicious. I was disappointed with the snack bar; unfortunately they served the same foods everyday and the burgers there were too salty and did not taste like a burger. The pool... More 

Helpful?
Thank b_rabbid
Tell City, Indiana
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

They greeted us at the front desk with drinks when we arrived. We were hot and tired after standing in line at customs for awhile and then traveling to hotel. Once I had the drink I forgot about the previous. The staff were great and were involved with the guests all day long. They had activites during the day for... More 

Helpful?
Thank swimmermom66
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We want to thank you for spend your vacation in our hotel, thank you for all your comments, all our team works hard every day to offer a good service to all our customers. We hope you can come back soon. Receive a warm saludo More 

Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

Nicely set up for a dive trip; I was happy with Dive Paradise. Rooms were nice size and clean. Beware the "lost beach towel voucher"... I never even checked out a towel, but got stuck paying $30 x 2 for lost towel voucher tickets at check out😒 Resort is all inclusive. Staff is generally friendly. Fairly easy walk to center... More 

Helpful?
Thank Scott S
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We appreciate all your comments, thanks for having stayed with us. We hope you can come back soon. Receive a warm saludo More 

Hollidaysburg, Pennsylvania
Level Contributor
46 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I seem to have had a different experience than the other reviewers... Been here several times in the last 10 years. This last trip left much to be desired. We had 15 in our group, all pre-paid all-inclusive. From the get go, our rooms were all messed up. Several rooms had 2 beds, when we had specifically reserved one king... More 

Helpful?
Thank Ashley S
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear Amos Stroper, I want to thank you for your comments, also for returning to our hotel, I just have two things to say about it. I apologize for all those inconveniences you may found during your stay with us. Our groups manager and I personally never received such comments from any one of the group, That's why we could... More 

Travelers are raving about these Cozumel hotels

Watauga, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

This was my first dive trip. I think I had high expectations and they were very well met. The hotel staff was extremely attentive and the rooms were large enough for 2 plus all of our gear. I found the food extremely good and was very happy with the abundance of fruit. Having the dive shop right there and the... More 

Helpful?
Thank tereseheifner
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We want to thank you for spend your vacation in our property, thanks you for all your comments, we work very hard every day to offer agood quality of service to all our customers. We hope you can come back soon. Receive a warms saludo. More 

2 reviews
4 of 5 stars Reviewed 3 days ago NEW

The staff here is amazing! Everyone is very friendly and helpful. Thomas H. made our stay super fun and enjoyable. Thanks Thomas! The food is very good. However, if you're looking for true Mexican food you have to look around downtown. Downtown is only a few blocks away. It took us about 8 minutes to walk from the shopping mall... More 

Helpful?
Thank Zachary C
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for choosing our hotel to spend your vacation, as you realize our most valuable treasure is our staff, the hotel is what is, for them, be sure all our team will receive your comments, all of us work hard every day to keep our hotel in good conditions, and over all, our attitude to our guests,that... More 

Medford, New Jersey
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 days ago NEW

We booked a package deal through Dive Paradise and stayed here for a week. Positives: Very friendly/helpful staff, right across the street from Dive Paradise so a great location, good cold air conditioning and lots of hot water for showers. There was always lots of food with good choices (vegetables, fish/chicken, pasta, salad) Nothing fancy. It was great to know... More 

Helpful?
Thank jlmaier12
Amsterdam, The Netherlands
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I went on a dive trip, so I didn't choose this hotel myself. Based on the reviews on tripadvisor I probably wouldn't have chosen this hotel, but luckily I got to try it out and see for myself. I read the reviews and expected a green pool, hard beds and inedible food, but luckily I was in for a nice... More 

Helpful?
Thank Heleen V
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Every one of our hotel team wants to thank you for your comments, we're really glad you enjoyed our hotel, thank you for all those details about our instalations, and more than glad, your point of view about our most valuable treasure... our employees, every one works very hard every day to offer a good service to all... More 

Rocky Mount, Virginia
Level Contributor
117 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 1 week ago

i went with a scuba dive club and the all inclusive package. for the good our room was clean and so were the grounds. for divers there is a tunnel to the docks so you avoid the street traffic. they have lockers near the docks and soaking area for equipment. also there is a lunch buffet close to the docks.... More 

Helpful?
1 Thank James S
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for choosing our hotel to spend your dive vacation, sharing a group, thanks for all your comments, our team works hard to fix every situation on the same day, we'll also do something to change the issue of our meals. We hope you can come back soon, to see our changes. Receive a warm saludo More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Not a posh all inclusive, but the rooms/beds are comfortable and very clean, adequate food choices at each meal for a non meat eater, super staff. Gustavo at the pool bar and Tomas at the restaurant took good care of me 😀. The beach area is across the street but easily accessed by a tunnel under the busy street...lots of... More 

Helpful?
Thank lauralyn r
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We want to thank you for booking our hotel, as you realize, our team works hard to keep all our property in good condition, and offer a great attitude to our clients. Thank you for all your comments. Come back soon. Receive a warm saludo More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Internet
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Amongst the 4 Star Hotels on the island, Hotel Cozumel & Resort has many good things to be proud of. Things that have made of this friendly resort the best option for families and divers. Wondering why? It is simple: the best location and the best value! ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $86 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cozumel and Resort 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#16 On the Beach Hotel in Cozumel
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