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Casa del Mar Cozumel Hotel & Dive Resort

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Casa del Mar Cozumel Hotel & Dive Resort
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458 Reviews from our TripAdvisor Community

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Showing 415: English reviews
ny
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a week at Casa del Mar in July. Quick drive from airport! Staff was very helpful and accommodating. Our room was on third floor, no elevator, but I would rather walk for the exercise. The bell hops brought your luggage up and down for you. Room (325) was a little small for 2 adults and dive stuff but balcony... More 

Helpful?
Thank mrsg42699
Level Contributor
7 reviews
4 of 5 stars Reviewed 2 weeks ago

Clean and comfortable rooms, beautiful property, close to the ocean, private beach and dock, pool, restaurant and bar. Good price. Good location.....close enough to everything and far enough away from everything. We spent a week at the Casa Del Mar and I would definitely select this hotel for a return trip.

Helpful?
Thank Brad S
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Brad S, Thank you for your valuable time for sharing your comments on TripAdvisor community. We are happy that you enjoyed your stay in home! It will be apleasure to see you again and make your stay more enjoyable. Keep in touch with us on facebook. We share news, photos, information about Cozumel and Casa del Mar Cozumel. See... More 

Miami, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We came with a dive group, and the trip included all meals, Superior rooms, 4 days diving and a day long whale shark excursion. The staff was very nice, but the facilities were just adequate. We had to change rooms twice (first room smelled musty and bathroom smelled of sewer gas; the a/c went out in the second room). The... More 

Helpful?
Thank cindydiver
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear cindydiver, Greetings from Casa del Mar Cozumel!! I would like to thank you for your comments that you have shared on TripAdvisor. On the other hand, we are very sorry for the inconvenience you had in the rooms. However, thank you very much for sharing them, you help us to improve our service and be more careful in our... More 

Austin, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel and dive shop are so people friendly. The rooms are lovely, and the cabanas with kitchens are really special. Service is always given with a smile. I return at least once a year. My favorite dive resort in Cozumel.

Helpful?
1 Thank Penne P
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Penne P, First of all thank you very much for your recent comments on TripAdvisor community. We are happy to know that you enjoyed each visit in home and that is your favorite dive resort in Cozumel! Thank you so much for your preference! We look forward for your another visit in Cozumel Don't forget to keep in touch... More 

Alameda, California
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We enjoyed our dive trip to Cozumel. Casa del Mar was nice. After reading reviews online we upgraded to a superior room on the first floor. Glad we did, those stairs were wicked. No elevators. The servers worked their butts off. It seemed as if they could have used more waiters/staff on duty during the busy times. Kitchen was very... More 

Helpful?
Thank Heidi T
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Heidi T, First of all, thank you for your time and for sharing your positive comments and your feedback about Casa del Mar, Cozumel. We are very sorry for all the inconvenience during your stay about our Restaurant services, I will share all your comments to our Chef and the waiter Captain about your feedback. Thank you again for... More 

Phoenix, Arizona
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Casa Del Mar is a very nice hotel that is just across the street from the ocean. My wife and I stayed here with a large group (approximately 60), but our review will be about our specific experience during a week-long dive trip. Our rooms was clean and fairly large. The staff was extremely friendly, and many of them spoke... More 

Helpful?
3 Thank Michael P
Houston, Texas
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 15, 2016

Great place for divers! Small rooms, but comfortable. We had a first floor room, so our outdoor space became the place for our group to leave gear and head off to breakfast or the bar and pool. Nice pool area, virtually deserted when everyone is off diving. Not a big luxurious place, but perfect for when your goals are to... More 

Helpful?
Thank dvorah70
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear dvorah70, Behalf all our staff, we would like to thank you very much for your choosing Casa del Mar Cozumel for your recent stay. We are glad to know that you enjoyed your stay with us and all your dive vacations in Cozumel. Keep in mind that Casa del mar will be always your home away from home, we... More 

Crikvenica, Croatia
Level Contributor
3 reviews
1 of 5 stars Reviewed June 14, 2016

Average rooms (terrible moldy smell ) - cute little balconies though , average food, average service (poor English, not very accommodation, internet really bad (only in the lobby) . All in all - wouldn't stay there again.

Helpful?
Thank Vasilija S
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Vasilija S, On the first hand, we would like to thank you for taking a time for sharing your comments on TripAdvisor. We are very sorry to hear that we didn't meet your expectations during your stay with us according with our facilities and services. Our staff strives to provide to our guests a great experiences and services, maybe... More 

Clio, Michigan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 11, 2016

Location is great for scuba divers. The menu has not varied for at least 5 years. We wish we had more optionals. Dining service is slow but is done gracefully. Make sure you tip your cleaning ladies...every day... and dining staff several times during the week. TV is mainly in Spanish and the quality of the picture is poor. Floors... More 

Helpful?
Thank K3S26
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear K3S26, We would like to thank you for the time you took for sharing your comments through TripAdvisor community. We are sorry if we didn't meet your expectations in our Restaurant, specially about food, kindly be advised that we will share your comments with our Chef and during our next Operations meeting. Our property has a rustic style, which... More 

Chicago, Illinois
Level Contributor
150 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed June 2, 2016

If you are okay with straying from the big hotel chains, then this is a cute hotel option in Cozumel…especially if you are interested in diving while you are there. The rooms are clean, although without some of the perks the larger chains might have (like a coffee/tea maker)…housekeeping provides at least 2 free bottles of water a day…there is... More 

Helpful?
Thank Merrill O
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Merrill O, Thank you so much for sharing your wonderful comments through TripAdvisor Community. We really appreciate them. On the other hand, We are glad to know that you enjoyed everything in Casa del mar and Cozumel island. As always, we value each guest at home and our guest’s comments are vital for us to continue improving our services.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Deluxe Cabana (36)
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Internet
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabanas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous "Paraiso" reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 

Additional Information about Casa del Mar Cozumel Hotel & Dive Resort

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $79 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Casa del Mar Cozumel Hotel & Dive Resort 2.5*
Number of rooms: 100
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel
Hotel Style:
#14 Top resorts Hotel in Cozumel
#17 On the Beach Hotel in Cozumel
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