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Casa Del Mar Cozumel Hotel & Dive Resort

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Carretera Chankanaab Sur Km. 4 Zona Hotelera Sur, Cozumel 77600 Mexico
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Traveler (515)
Room & Suite (167)
Pool & Beach (120)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#26 of 64 hotels in Cozumel
Location
4.0
Cleanliness
4.3
Service
4.3
Value
4.2
Travelers' Choice
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabanas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous "Paraiso" reef. Our hotel is ideal for vacation, business, honeymooners and divers.
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Property amenities
Free parking
Free internet
Pool
Bar / lounge
Beach
Diving
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid private parking on-site
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Swimup bar
Poolside bar
Game room
Snorkeling
Billiards
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Private check-in / check-out
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Green
Languages Spoken
English, Spanish

Location

Full view
57Somewhat walkable
Grade: 57 out of 100
11Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
663Reviews35Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Jaquelyn L wrote a review Jul 2022
Boise, Idaho26 contributions21 helpful votes
I recently visited Casa del Mar with my dive club. It was my second visit to the resort and it was excellent both times. The rooms are not fancy but nice enough. My AC worked really well both times, which is about all I care about. The restaurant is really good. I love the pool bar where you can sit in the pool IN THE SHADE and have a drink or lunch or whatever. Just lovely. The dive operations is also top notch. That is why my dive club has been coming to this resort for over 20 years. We are always well treated at the resort and at the dive shop so we come back year after year.
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ventas Del Mar Latino Beach Club Cozumel, Otro at Casa Del Mar Cozumel Hotel & Dive Resort
Responded 6 days ago
Dear guest, Thank you for your valueble time for sharing your comments through this media and for being part of our Casa del Mar family over 20 years! We are delighted to be at your service every time. See you soon! Sincerely, Iliana López Social Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John K wrote a review Jul 2022
1 contribution3 helpful votes
+1
I stayed here as part of a group diving trip. The location is wonderful and just across the street from the water. It’s an easy 2 min walk to do a shore dive or snorkel. Downtown is a 15 min walk or $7 cab ride. The hotel is clean and quaint. It’s old world charm and beautiful grounds make it a perfect stay for those who want to get away from the typical tourist and Americanized hotels. The pool and jacuzzi are well maintained and the swim up tiki bar is a nice touch. Food was hit and miss based on the dish you ordered. After about 2 days and sharing experiences with others you learned what was the best dishes. The Civiche was the best I have ever had. The steak was well flavored, but a little chewy. The breakfast bar was good, but the omelette station was outstanding. Drinks we good, but not over powering. I plan to go back. I really feel like staying here you are really in Cozumel and Mexico. Previous stays at other locations did not make me feel like I was in Mexico. All pictures below were taken from the property.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ventas and Social Community Manager, Ventas at Casa Del Mar Cozumel Hotel & Dive Resort
Responded 6 days ago
Hi dear guest, Greetings from sunny Cozumel! First of all thank you for your time for sharing your kind comments, and a little of your experience of your past stay at Casa del Mar Hotel. We are glad to know that you had a great time! Your review is very important to us and We will continue doing our best effort in order to offer a better services every day. See you next time! P.S. We invite you join us through our social media pages. Best regards, Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Evonne R wrote a review Jul 2022
Austin, Texas224 contributions132 helpful votes
We’ve stayed at this hotel many times and as always, we enjoy every moment of our stays. Every employee is super kind and helpful and we love the hospitality from everyone. The restaurant always has great home cooked food and the pool is always well maintained. Front desk and housekeeping are always prompt and attentive and we are happy to have ice coolers on every floor. We will be back soon!
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ventas and Social Community Manager, Ventas at Casa Del Mar Cozumel Hotel & Dive Resort
Responded 6 days ago
Hi dear ymt09, Greetings from sunny Cozumel! Thank you for your valuable time for rating us and thank you for sharing your comments, because in this way you help to other travelers to know a little more about our property Casa del Mar Hotel in Cozumel. We appreciate your preference for the many times you have been coming to stay with us, you are already part of Casa del Mar's family and we are ready to see you again. We look forward to seeing you for many years... We send you a hug! Sincerely, Iliana López Social Community Manager Casa del Mar Cozumel, Hotel & Dive Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cassandra G wrote a review Jun 2022
Lufkin, Texas115 contributions13 helpful votes
+1
We stayed 6 days at Casa Del Mar. Myself, husband, a 13 year old girl, and a 10 year old boy. I was blown away with how gorgeous the scenery is here. The landscaping and plants are the prettiest on the island! The staff is very friendly and the room stayed clean. The pool has a swim up bar that is attached to the restaurant. You can order drinks and food from the pool! My son sat in the pool and ordered nachos and Fanta soda every evening 🤦🏻‍♀️ and our favorite bartender is Santos! We actually don’t dive (yet) but this was still a fantastic resort to stay at. It’s within walking distance to a few places, but taxis are abundant and cheap! I would definitely stay here again! FYI, there is no elevator.. stairs only!
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Give them your ID and they’ll loan you beach towels. Trade your wet towels for dry ones every...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ventas and Social Community Manager, Ventas at Casa Del Mar Cozumel Hotel & Dive Resort
Responded 6 days ago
Dear guest, Thank you for choosing Casa del Mar Cozumel, Hotel & Dive resort for your past stay during your visit in Cozumel! We are happy to read all comments and experiences of our guests, as well, we are aware that every feedback is important because we use it to review and improve our services! Come back soon and remember to join us through our socail media pages. Best regards, Iliana López Social Community Manager Casa del Mar Cozumel, Hotel & Dive Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mommaof6 wrote a review Jun 2022
Crowley, Texas2 contributions2 helpful votes
+1
When we arrived they weren’t very welcoming. We have experienced way friendlier staff at other resorts in Cozumel. The front desk girl just handed us a key & didn’t go over anything or let us know what was available. Our room was old but clean & did not have a king bed like we booked. We knew it wasn’t high end when we booked it and didn’t think it would matter because we didn’t plan on staying in the room other than to sleep but the weather had us in our room a little more than planned. There was no hot water, no safe in the room when it was listed that it did, no place to sit other than the bed. There wasn’t even any Kleenex provided and had to use toilet paper that had a strong scent to it. There is no place to dry clothes well and they stay wet the whole time. The hooks in the shower area were covered in mold. Our maid only gave us bottled water the day we arrived and never left any water bottles again. The window leaked from rain and there was water all over the floor. They wiped it up and just placed folded towels on the floor for the rest of the stay. The outside of the building, landscaping, area by the water, pool and hot tub were nice. Food at the restaurant was average and nothing to brag about. They did cook us our mahi mahi from our fishing trip and that was excellent. If you want to snorkel in a big area you need to go to Tikila next door or walk down to Sunsets and snorkel back to Tikila. It’s a great resort for divers. I don’t think I would return to this resort unless I was a diver.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ventas and Social Community Manager, Ventas at Casa Del Mar Cozumel Hotel & Dive Resort
Responded 6 days ago
Hi dear guest, Thank you for your valuable tie for sharing your comments in regards your past visit at Casa del Mar Cozumel. We are very sorry for the experience you had. Kindly be advised, that we have different rooms categories as other hotels have. For example, the room you stayed it was a Basic Standard room, it is a basic room with basic amentities. On the other hand, we have another category, it is a Superior room where you have garden view, safety deposit box in the room, racks on the balcony to dry clothes, bottle of water every day for free and more extra amenities as difference of the basic standard. All the description of the different rooms categories are availabile in our websited and at time when you book with any online agencies. We appreciate your feedback through your review, we are aware that every review from our guests are very important because these allow us to see what points we have to improve. Once again, we are very sorry for your experiece and thank you again for your time. Best regards Iliana López Social Community Manager Casa del Mar Cozumel, Hotel & Dive Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Texas Red wrote a review Jun 2022
Arlington, Texas13 contributions1 helpful vote
What it isn't. No hot water for the first day, maintenance tried to tell me a valve needed to be opened. We had hot water the rest of the time but it would vary from warm to very hot. No refrigerator in room. No safe in room, only at front desk. It rained almost every day and the window leaked all over the floors. They just brought towels and put them on the floor to soak up the water. Toilet doesn't really ever flush, just swirls the yellow around, heaven forbid you put a log in it. As to the beach, all 15 feet of it was covered in seaweed and rough, no sand just rocks and concrete steps. The restaurant is good but expensive, they charge you $1.50 for every 8oz cup of tea you drink, just saying. Room has no dresser to put clothes. You can hear all all your neighbors coming in from being party animals, so don't think you will sleep too much. Shower and bathroom were lacking in about every way. What it is Inexpensive. Exterior is kept up much nicer than the interior. Good for scuba diving, which we didn't do. Pool and hot tub were nice but smelled bad like chlorine. Staff are nice but not overly friendly. They did not give us any kind of welcome note or pouch that told you everything you need to know, it is trial and error. Rooms were clean, even though they were old. Beds are ok, not great not horrible. Good snorkeling if you walk down the street to Tikilas and go in there, only about 150 yard walk. We would not stay here again unless we were scuba diving close by. Not really set up for families.
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: If you are not scuba diving I would go somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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L-L-B_TX wrote a review May 2022
Dallas, Texas8 contributions2 helpful votes
This is a wonderful, traditional Mexican hotel. It is clean, the staff is really great and the views of the ocean are spectacular. We ate at the on-site restaurant many times and really enjoyed the staff. If you are looking for a typical U.S. hotel chain, this is might not be the right choice for you. We wanted a true Cozumel experience and we were not disappointed. The hotel is a short walk to many of the dive shops and local shopping. It is a short cab ride to downtown shopping and dining. Really can’t say enough about the staff and how they go out of their way to make sure you enjoy your stay. We were there for diving and it seems that was the same for most of the hotel guests. We look forward to returning.
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Date of stay: April 2022Trip type: Traveled with family
Room Tip: Flex trans shuttle from the airport is great. Hotel provides on-site COVID test to return to the US.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Amber J wrote a review Apr 2022
Liberty Hill, Texas230 contributions64 helpful votes
The hotel is cute and the pool area is nice with a swim up bar. You do have access to the beach like area across the street that also has a pool and bar. You get a discount at the bar but prices were good even without it. Rooms are simple but perfect if you want to dive or explore the island; we aren't all inclusive people so this suited us well. The food was ok but cheap which is great! There are at least 5-6 dive shops in a 3 minute walk. We used Robertas Dive Shack and were very happy and we ate next door at Ernesto's, super cheap eats, great drinks and close! Our favorite close restaurant was Paprika. Cannot recommend enough!
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Date of stay: April 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tim D wrote a review Apr 2022
2 contributions1 helpful vote
Great place, food was great too. Pool on the top with a bridge to cross the main road to the dive shop and another bar. There isn't a beach per say to walk to, but they have arrangements with other beaches nearby that require driving to. Staff was friendly!
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Date of stay: March 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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nathan T wrote a review Feb 2022
Conroe, Texas350 contributions120 helpful votes
Great resort with clean rooms, friendly staff, and good food and beverages. A great value for an all inclusive. All of the staff were friendly, helpful, and attentive. We did not use associated dive operation but were divers who were able to be picked up at the local dock.
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Date of stay: January 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$70 - $100 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa del mar hotel cozumel, casa del mar cozumel, casa del mar resort cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
97
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Frequently Asked Questions about Casa Del Mar Cozumel Hotel & Dive Resort
Which popular attractions are close to Casa Del Mar Cozumel Hotel & Dive Resort?
Nearby attractions include El Cid Ceiba Resort Day Pass (0.2 miles) and Royal Village Shopping Center (0.3 miles).
What are some of the property amenities at Casa Del Mar Cozumel Hotel & Dive Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Casa Del Mar Cozumel Hotel & Dive Resort?
Top room amenities include air conditioning, a flat screen TV, and a pool view.
What food & drink options are available at Casa Del Mar Cozumel Hotel & Dive Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Del Mar Cozumel Hotel & Dive Resort?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Casa Del Mar Cozumel Hotel & Dive Resort?
Conveniently located restaurants include Ix Kool, Sunset Restaurant & Bar, and Paprika Mexican & Caribbean Cuisine.
Are there opportunities to exercise at Casa Del Mar Cozumel Hotel & Dive Resort?
Yes, guests have access to a pool during their stay.
Are pets allowed at Casa Del Mar Cozumel Hotel & Dive Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Casa Del Mar Cozumel Hotel & Dive Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Casa Del Mar Cozumel Hotel & Dive Resort?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (1.9 miles).
Does Casa Del Mar Cozumel Hotel & Dive Resort have any great views?
Yes, guests often enjoy the ocean view available here.