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El Cozumeleno Beach Resort

Traveler (4753)
360
Panoramas (26)
Pool & Beach (1064)
Overview
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Playa Santa Pilar Km 4.5, Cozumel 77600 Mexico See on map
Name/address in local language
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star accommodation
Additional information
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Offers from El Cozumeleno Beach Resort
Special Offer:Special Ocassion Amenity
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Rooms
Feb 3Feb 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (6,151)
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298
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1 - 5 of 5,410 reviews
Reviewed yesterday

They need to change up the menu items. Same food for all meals for 4 days. More signedge for the daily activities. I didn't know when where or what was going on from day to day. Very nice Hotel and staff.

Date of stay: January 2019
1  Thank Greg U
Hotel's Favorite
Reviewed 5 weeks ago

We visited for the second time with friends and were not disappointed. For the money, this is about as good as it gets. The service is absolutely amazing; Freddie, Gabriel, Janet, Helen, Manuel, and many others truly became friends in the week we were there....More

Date of stay: December 2018
7  Thank kmbrown021393
Reviewed yesterday

To keep it simple: Pros: - amazing snorkelling and marine life right off the beach of the resort - free snorkel rentals (but for no longer than 1hr) - no nightlife (peace and quiet after 10PM) - very friendly bar/restaurant/ recreation staff - mini put...More

Date of stay: January 2019
Thank Pascal L
Reviewed yesterday

Just got back from 5 days at this resort. Many of the reviews you are reading are right on the money and many are overstated. If you want great food and plush beds and pillows, pay more and go somewhere else. That said, the staff,...More

Date of stay: January 2019
2  Thank Diver1966
Reviewed yesterday via mobile

Just returned from a week long stay with family at the El Cozumeleno. The staff and the view are incredible here but it could stand some updating! The beds are so uncomfortable and the food on the buffet, although edible, becomes mundane by the 3rd...More

Date of stay: January 2019
2  Thank SandiG59
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About
Description
Just right on a natural beach, great for swim, snorkel and feed the many fishes. Family Oriented. All Inclusive. All rooms face the Ocean and it's located just 5 minutes away from main Pier and International More Airport. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Free Parking
Fitness Center with Gym / Workout Room
Beachfront
Free Internet
Bar/Lounge
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Wheelchair access
Room Service
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Number of rooms
251
Price range
$124 - $229 (Based on Average Rates for a Standard Room)
Also Known As
El Cozumeleno Beach Hotel Cozumel
,
El Cozumeleno Beach Cozumel
,
El Cozumeleno Cozumel
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Hotel class
Contact Information
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Number of rooms
251
Price range
$124 - $229 (Based on Average Rates for a Standard Room)
Also Known As
El Cozumeleno Beach Hotel Cozumel
,
El Cozumeleno Beach Cozumel
,
El Cozumeleno Cozumel
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Photos
Traveler (4,753)
Room & Suite (1,141)
Pool & Beach (1,064)
Dining (403)
Family and Play Areas (48)
Amenities (33)
Business Center & Event Rooms (7)
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Questions & Answers
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kimmS6129CW
Ok, now I'm freaked out. Last time I checked reviews they were decent so we booked 2 rooms for us and our kids this coming March. Now I'm seeing horrific reviews. My husband is recovering from Cancer treatment and we wanted a decent place to come and stay for a week with our kids. A safe, clean place. I'm reading about all these horrible rooms that are dirty and unsanitary situations. I literally feel sick to my stomach reading the reviews of recent and seeing the photos to back it up. I cannot believe some of the photos! I'm not picky either but we chose somewhere that is a 4 star to make sure it was suitable for my recovering husband. Now I'm terrified to come to this resort and management doesn't even seem to care. And upgrades for Al la Carte? I know nothing about this. Nothing was said to us when we booked. I'd pay to upgrade if it means decent rooms but I don't even know how? Legit. After reading these new reviews I may try and switch to somewhere else. So disappointed.
January 13, 2019|
AnswerShow all 9 answers
Response from Davef12234 | Reviewed this property |
If you can get out of this resort I fully recommend you do so I didn't see the negative reviews when we booked and was more than dissapointed when we arrived Anyone who likes this place is because it's cheap The buffet is... More
1
Vote
Kim R
January 5, 2019|
Answer
Response from Davef12234 |
There is somewhat of a spa, don't expect much, we were using pool loungers right by the spa and there was absolutely nobody using it
0
Votes
Cheri D
January 1, 2019|
AnswerShow all 2 answers
Response from Sandy S | Reviewed this property |
$10 per day for mini fridge - very cold - no beer or water added but we didn’t ask or know about this - I’m sure they would’ve supplied had we known!
1
Vote
Room Tips
"Ask for a room at least three floors up in order to have a great ocean view."
Snorkelingrocks
3 days ago
Read review
"1611 was great"
martkmark
4 days ago
Read review
"Higher floor =better view. New section has smaller room."
BozenaHall
1 week ago
Read review
"choose a room above third for a better view of the ocean otherwise you are looking at the pool, fast..."
pspell87
1 week ago
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