The staff was excellent! Everyone we dealt with was helpful, polite, and happy. The location for divers is perfect. Everything was clean and extra precautions for Covid-19 were impressive. I felt very comfortable in this "pandemic" environment. Food was good, especially liked the fish taco's. I would absolutely come here again.
This review is for 2 trips, 1 in June 2020, and 1 in October 2020. Before I speak about the Great Location and Facilities, I want to talk about what really sets Fiesta Americana from the rest, and that is the service and the People. My Best interaction was with Arturo and Manuel of the Breakfast crew. These guy's made me feel and still feel like family. Anything you want, and they are right there for you. When I get done diving everyday they were there with a cold coke for me, and a great welcome back. Always interested in my dives, and overall vacation. They have become my family. Ok, so the resort is great for families and or divers. Perfect for me as I dive and the boats pick you up at Fiesta Americana private pier. You can eat before you dive due to perfect location. The full Breakfast crew of Arturo, Manuel, Luis, Oscar, Gabriel, Isabel, Lida, Yamiel, and Adiel, always started the day Perfectly, and also provided lunch. My favorite team. The pool is spectacular, perfect to party or swim. Entertainment was very refreshing. The spa, and Bars were Great. Then comes dinner and evening. Alexandria welcomes you to dinner. Manuel in Mexican restaurant is an Awesome guy, wonderful bananas and Great Service. Also Great service from Miguel in Asian restaurant, he is delightful. Then to Finnish off the night we always visited Claudia for a Mexican or Spanish coffee. Food was great, my favorite was the chicken satay. Omg its so good. Then off to bed in a very comfortable suite. I love the shower. Beds very comfortable. Then next day you get to live paradise again. Thank you Arturo, Manuel, Claudia, Manuel, Alexandria and Miguel, for Extra special service. I am also planning on coming back on Jan 9th, 2021. Can't wait. This place is Perfect for Divers and Families. I will always keep coming back, as this is my second home.…
This is the first time I, and most people, have been on vacation during a pandemic. I know this is very important to everyone, so I thought I should mention it first. The Fiesta did a great job at sanitizing, keeping distance, and always wearing PPE. The took temps before going into a restaurant and gave hand sanitizer to each person that came in to eat. Things are kept exceptionally clean and they do everything the can to keep the guests safe. Now for the good stuff... Food and service: Usually all inclusive resorts are just ok. This place was definitely way better than just ok. It was excellent! There is a wide variety of dinner options, any meal at Ceviche is excellent, top shelf liquors at every bar, the three main restaurants served delicious meals, and the best part was that the staff were kind and really good at making people feel comfortable. There are several people that work together at each restaurant to make sure you have a great experience. The food is certainly more locally or regionally inspired than many other places I've been. The service here is, as the title states, top notch. Every employee that I had the pleasure of encountering here was kind and gracious.... and not in a "I have to do this" kind of way. It is genuine and you can tell. At the end of my stay I was happy to friend them on social media so we can stay in touch. I'll definitely be back! If you go, please seek out Jesus Perez at the beach to give you a lay of the land and the best place for snorkeling. He pointed out some great tips on navigating the water. He made us feel welcome every time we saw him. He goes out of his way to make sure he makes a connection with all of the guests. Certainly, a lot of the staff do this, but Jesus really puts in the extra. If you read this review I hope it helped solidify your choice in going to the Fiesta or the Explorean behind the main resort. I know I'll be back and feel very confident in my recomendation!…
My trip was amazing! The resort was perfect, the food is great, wonderful experience! The staff was great and o wonderful! Big shout out to Jesus Perez at Beachside for taking me and my sister on a surprise snorkeling trip! He pointed out all kinds of marine life and showed us things we wouldn’t have noticed if we were swimming alone! We had a fabulous time and felt safe from this covid virus because of the protocols and care the staff took!
This was my second visit to the Fiesta Americana. It’s a beautiful and clean resort with outstanding staff! The food and drinks, the location, the snorkeling, and the hotel itself were excellent. The most outstanding part of our trip was by far the service and the genuine caring of the staff. Jesus Perez at the beachside always greeted us with a smile (under a mask, of course). He has made both of my stays at the FA feel like a second home. Watching him help little kids be comfortable in the water was a joy. The measures they take to ensure guests are safe during the pandemic was excellent, as well. Thank you for another wonderful vacation!
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