Fiesta Americana Cozumel All Inclusive
Carretera a Chankanaab Km 7.5 Zona Hotelera Sur, Cozumel 77600 Mexico
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About
#18 of 64 hotels in Cozumel
Location
4.6
Cleanliness
4.7
Service
4.7
Value
4.4
Travelers' Choice
GreenLeaders Bronze level
The Fiesta American Cozumel All Inclusive offers upscale and family-friendly accommodations on Cozumel calm southwestern shore, which happens to offer some of the best scuba diving and snorkeling in all of Mexico. Guests can flow from the terrace swimming pool to the open-air lobby bar, from the coffee bar to the game room, and back again, making it easy for everyone in the family to find a spot that makes them feel happy and free. There are five on-site restaurants and multiple bars, with a la carte or buffet dining all day long and late into the night. There's a business center, workout room, boat dock, kids' club, movie area, game room, and a variety of lounging areas so guests can find just the right ambiance, any time of day. It's the ideal setting for families, friends and couples to create unforgettable moments they will remember for a lifetime.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Diving
Game room
Children Activities (Kid / Family Friendly)
Electric vehicle charging station
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Aerobics
Billiards
Entertainment staff
Evening entertainment
Karaoke
Kids club
Highchairs available
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Bay View
Languages Spoken
English, Spanish
Hotel links
Location
41Car recommended
Grade: 41 out of 100
174Restaurantswithin 5 miles
52Attractionswithin 5 miles
Carretera a Chankanaab Km 7.5 Zona Hotelera Sur, Cozumel 77600 Mexico
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2909Reviews552Q+A100Room tips
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We stayed here through our Hilton Grand Vacations time share. It was a relatively low-point commitment but they did charge about $100/person/day for the all-inclusive fee. Given the cost of dining in Cozumel, this seems reasonable enough. We paid for an upgrade to a two-bedroom suite which was very comfortable. Housekeeping was good, showers and toiletries were all nice. The view from our balcony was fantastic - particularly for sunset. The staff was all very kind and helpful. Special shout out for Andres, the concierge, who gave us great advice and was always super friendly when we ran into him on property. The food was mostly just okay. I had about three or four especially tasty dishes over our five-day stay. Peninsula, the Asian restaurant was my favorite. I knew that was where we wanted to go based other reviews, but it was only open on our final night. The specialty restaurants did a better job helping with my gluten and dairy allergies. I would be cautious eating at the buffet as the staff did not seem to know the ingredients in many of the dishes. As per an earlier review, this is not a high-end resort. There were, in fact, tiles falling off of some of the areas on the main pool. The workmanship in the guest rooms was adequate but a little messy. The biggest negative about resort was definitely the “beach.” It is not open insofar as the hotel doesn’t have any amenities over there. You can still swim. For me, however, even if it were open, it would have been a disappointment. It was not a sandy beach entry and the water was deep so not that turquoise blue one expects in this area. You can enter in a rocky area or climb down some ladders into the water. We walked down the road to the Intercontinental which had a nice cove with a walk-in beach entry. There are also some hotels further south, that have nice beaches.…
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Date of stay: May 2023Trip type: Traveled with family
Room Tip: High floor for the view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favorite
Awesome resort with 5 star staff that care about your experience! The good: Starting before we flew out we were contacted be customer service to confirm our travel and negotiate upgrades. We were able to negotiate a good priced upgrade for a semi-private plunge pool suite. Wait staff is amazing. Starting with Arturo and his amazing breakfast crew in the morning, Manuel, Isabel, and Miguel are fantastic and by day 3 we didn’t have to wait at the table to order because they had them waiting for us by the time we got back from the breakfast bar. Saul and the concierge team were equally as excellent providing solid recommendations for activities and very low pressure when we indicated our disinterest in the “presentations”(timeshare). The pool staff Edwin was very attentive and prompt with all orders. 5 star experience all around. They hotel put us on the members only excursion to Cielo to snorkel! It was a great trip. We saw lots of starfish and a stingray. The reef across from the hotel was amazing and had better experience than going to Cielo reef..saw a “dory” fish, puffers, clown fish, and many others! The not great but manageable: Pool suite was essentially 2 Rooms a living room and a bedroom.. the bedroom suite AC Unit was on its last leg.. but the room stayed comfortable enough that we just slept with just the sheets and were more than comfortable. The main pool was great until a lot of guests arrived.. it could use a good cleaning as the edges off the pool started to get a bit dirty and show some green algae. The beach across from the hotel is actually more reef.. but we just bought some snorkeling gear and had an excellent time doing that!…
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Tip well
Bring small bills for tips and cab fares $1,$5,$10
Be kind and respectful!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Walter Cordova, Propietario at Fiesta Americana Cozumel All Inclusive
Responded Sep 19, 2022
Dear Tonbetter, on behalf of all of our staff I want to thank you for such a kind review, mentioning the names is one of the best ways to recognize them. We always want to offer you the best and also we are looking forward to welcome you again in the near future. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time to stay in an all inclusive resort and it was great. The food was great on the buffet and the couple times in the restaurants was good too. The pool is great the views are great. Close to town and the ocean for scuba diving. I definitely would like to go back one day!
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Date of stay: May 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Propietario at Fiesta Americana Cozumel All Inclusive
Responded 1 week ago
Dear sherrywC6307CM We really appreciate your comments and we are happy you had wonderful experiences with us. It is good to know that you felt very happy with our services, our main goal is to always give the best service to all our guests. Hope to welcome you back Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent staff and very accommodating. Very clean, comfortable, courteous staff. Nice variety of food offerings on the buffet and also in the various restaurants. Comfortable rooms and beds!! Also a great tour office and good tour options. The Jeep tour was an excellent choice.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Propietario at Fiesta Americana Cozumel All Inclusive
Responded 1 week ago
Dear BoardingPass623127 Thank you for your comment. We appreciate your time and we are glad to read these comments about your wonderful vacations. It is good to know that you felt very happy with our services, our main goal is to always give the best service to all our guests. Hope to welcome you back Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great if you don't want a big all-inclusive experience. Good sides : good buffet and drinks (but not worth the price difference compared to cheaper all inclusives like Iberostar though). Specialty Italian restaurant is TERRIBLE (Cannelonies without ricotta cheese, etc.) but Asian specialty is to DIE FOR though. You have the BEST snorkeling spot right in front of the property (saves you the 30USD/person fee other tourists pay). Pools are very small but nice. Rooms have amazing ocean view of course. Personnel is nice. I fell near the pool and cut myself pretty bad : the nurse on site took care of my wound for free every day ! Other resorts would have charged me ... Overall very nice place but not worth the price difference.
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Date of stay: February 2023
Room Tip: Look for the eels hiding in the rocks there are LOTS of them ! Even sea snakes, barracudas at the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Propietario at Fiesta Americana Cozumel All Inclusive
Responded 5 weeks ago
Dear julienbB4087JA, Thank you so much for taking the time to share your experience at our hotel. We are happy to know that you appreciated our facilities, services, and the hospitality provided by our team members. Mostly that you liked the Asian menu and snorkeling right outside our hotel. Your feedback means a lot to us since this helps us to improve in all our areas. We hope to have the pleasure of welcoming you back to our hotel soon. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms nice. Opt for an upper room for best views. Beach area not open but can use - no fault of resort. Pool could use a little maintenance- missing tiles. Standard all inclusive food. Good for families. The king suite is very spacious and would be great for families
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Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Propietario at Fiesta Americana Cozumel All Inclusive
Responded Apr 18, 2023
Dear Mary, We appreciate you for taking the time to write a review about our hotel. We are happy to know that you liked our rooms and found them very spacious. We are also taking into account your other notes since this helps us to improve in all our areas. Hope to have you back very soon. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
5th visit since 2016. We very much appreciate the size of this resort, not so big and easy to maneuver around. Food is good, but it is the service that is outstanding! Jose and Aaron are some of our favorites, but everyone is friendly and willing to take care of you. The entertainment in the pool area is fun to watch and participate in. Yes, the beach area is closed with services and restrooms, but there is still a lifeguard on duty to enjoy the beautiful water and views. Rooms are large and clean and having a balcony to sit on to view the ocean is nice.
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Date of stay: February 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: for best ocean view, 5th floor and above
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Propietario at Fiesta Americana Cozumel All Inclusive
Responded Apr 14, 2023
Dear gerryv754, Thank you for your comment. We appreciate your comments and we are glad to know that it's your 5th time with us. It is good to know that you felt very happy with our services, our main goal is to always give the best service to all our guests. Hope to welcome you back for the 6th time with us! Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The ocean and beach have no staff. So if you are traveling to Mexico to be at a pool and that’s it… go here. For the price, there should be a beach and access to the ocean in my opinion. Their photos mislead us. Once we asked for our money back the gave us a refund but admitted the beach access and staff have been out since Covid
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Walter Cordova, Propietario at Fiesta Americana Cozumel All Inclusive
Responded Apr 6, 2023
Dear A5788CWdavids, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay with us. We take all feedback seriously and appreciate your comments. Our main goal is to always give the best service to all of our guests, your notes help us to improve in all our areas. Thank you for staying with us, and we hope to have the opportunity to make your next visit a more pleasant one. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice facility with excellent staff that is wonderful and friendly. The resort has easy access to the ocean for snorkeling and other activities such as laying out in the sun. They provided a excellent free excursion and activities each night.
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Review collected in partnership with RCI
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Propietario at Fiesta Americana Cozumel All Inclusive
Responded Mar 29, 2023
Dear michaelwarrick402, Thank you so much for taking the time to share your positive experience with us. It is truly rewarding to hear that we were able to provide you with a memorable stay. We are delighted that you found our facilities and services to your liking. It is always gratifying to hear that our efforts have been recognized. We appreciate your kind words about us, and we hope that you will choose to stay with us again in the future. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
- Small "Resort" with Loud music sometimes until 10:30PM! Not quiet, Not relaxing. - Main issue was with buffett dining wait staff. Waiter/ waitresses were unfriendly, unwelcoming and some Blatantly ignored me from day One! Service was very slow & they were clearly miserable. - I won't say this of ALL of them, but MOST of the restaurant staff I interacted with. I asked one for water he just kept waiting on others and I finally got water from another staff at the end of my meal. -Two of them were very rude to me. I'm easy going and very chill and I Don't like to get people in trouble esp at their jobs but this was too much I had to report it to the supervisor. - Reached a point I didn't want to have to ask for anything. - Been to many many all inclusive resorts, this was the worst experience for me. Usually the dining staff are the best, welcoming, friendly, but NOT at Fiesta Americana Cozumel. - Had been anticipating this trip to Cozumel like forever but they made me Really want to leave after ONLY ONE day 😫. I called RCI & searched online to book elsewhere. But found no availability given the short notice in an island and it's spring break. - Got Stuck on an Island & I'd Booked Fiesta Americana for 4 nights 😱. - Other people latinos & Caucasians got service right away. For me, I'd wait forever before anyone even acknowledged me. - I was basically denied service that I'd paid for. - Best WASTE of money and time I've ever spent! - DARIO was the Only waiter who was genuinely nice & friendly. - Manuel and Arturo (supervisors) were both very nice. They tried their best to improve the situation by checking on me. (But they can't be present all the time). These Two made it bearable. - There is NO Dinning Room, they use a small L shaped area between two elevators for buffet dining. It's windy and people just pass by from the Lobby to their rooms. - Also of note, there was No hand hygiene promoted at the buffet area. There was hand Sanitizer bottle at entrance but staff never offered it to anyone. - Housekeeping was great. - The Spa was excellent great staff. - ADRIAN Snorkeling excursion - He's amazing, very knowledgeable definitely enjoys his job and likes all people. I really enjoyed myself. OLD BUILDING NO REPAIR - First night I got there the AC was not working, they came right away and fixed the bedroom AC but the living room AC Never worked my entire stay! - Mould smell when bedroom AC & fan is off. - Beach Cabana Old abandoned building. They keep lying it's opening next month, but there's no ongoing construction. …
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Review collected in partnership with RCI
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Walter Cordova, Propietario at Fiesta Americana Cozumel All Inclusive
Responded Mar 29, 2023
Dear rahabmungai, Thank you for taking the time to share your feedback about your recent stay at our hotel. We apologize for any inconvenience or discomfort you experienced during your stay. We take all guest feedback seriously and appreciate your comments. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we were not able to meet your expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to make your next visit a more pleasant one. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$224 - $376 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fiesta americana cozumel all inclusive hotel cozumel, fiesta americana cozumel dive resort, cozumel fiesta americana
FORMERLY KNOWN AS
Fiesta Americana Cozumel Dive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
102
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Claim Your ListingFIESTA AMERICANA COZUMEL ALL INCLUSIVE - Updated 2023 Prices & Resort Reviews (Mexico)
Frequently Asked Questions about Fiesta Americana Cozumel All Inclusive
Which popular attractions are close to Fiesta Americana Cozumel All Inclusive?
Nearby attractions include Cozumel Bar Hop (4.4 miles), Santa Rosa Wall (4.6 miles), and The Mayan Cacao Company (3.7 miles).
What are some of the property amenities at Fiesta Americana Cozumel All Inclusive?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Fiesta Americana Cozumel All Inclusive?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fiesta Americana Cozumel All Inclusive?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Fiesta Americana Cozumel All Inclusive?
Yes, free parking is available to guests.
What are some restaurants close to Fiesta Americana Cozumel All Inclusive?
Conveniently located restaurants include Ix Kool, Three Amigos, and Señor Frog's Costa Sur.
Are there opportunities to exercise at Fiesta Americana Cozumel All Inclusive?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Fiesta Americana Cozumel All Inclusive?
Yes, dry cleaning and laundry service are offered to guests.
Does Fiesta Americana Cozumel All Inclusive offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fiesta Americana Cozumel All Inclusive?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Fiesta Americana Cozumel All Inclusive?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (4.9 miles).